Sanctuary SA5514S-IHS Executive Safe Instruction Manual

: June 1, 2024
: Sanctuary

Sanctuary SA5514S-IHS Executive Safe Instruction Manual

DISCLAIMER – READ BEFORE SAFE SETUP

PLEASE READ THIS INFORMATION CAREFULLY BEFORE OPERATING YOUR SANCTUARY SAFE.

DO NOT LOCK THIS MANUAL OR THE BACKUP KEYS IN YOUR SAFE.

Thank you for choosing a Sanctuary Safe to protect your valuables. We are committed to securing, organizing and protecting your firearms and most important documents and valuables.
Your safe is built to last a lifetime. However, please understand that the locking mechanism has precision parts. If you experience ANY difficulty opening or closing your safe. DO NOT FORCE THE SAFE OPEN. Doing so may jam the components in the lock, which will require a safe technician to unlock your safe. This causes an inconvenience to you and may lead to a claim denial.
If you experience problems or challenges with your safe, please contact us. Many issues can be quickly resolved without the product being returned.

Contact Customer Service at [email protected] or 888-792-4264
Hours of Operation: Monday – Friday 9am- 5pm (Central Standard Time)

SAFETY

Safe bodies and doors are extremely heavy thus SA Consumer Products Requires a minimum of two people to insure stability of the safe during installation. Always ensure proper installation, as laid out in this manual, and do not open the door with the safe on an uneven or unstable floor. Ignoring this could result in serious injury or death.
Keep a record of your security code in a secure place, away from children, and separate from your safe. You will need this information along with your proof of purchase to obtain technical assistance and replacement keys.

FIREARM STORAGE

If you choose to utilize this safe to store a firearm always follow proper firearm and local laws when storing a firearm.
SA Consumer Products strongly recommends that you do not store loaded guns.
Always follow the firearm safety rules set out by the firearm’s manufacturer.
A Sanctuary Safe or any other firearm storage device cannot take the place of other safety procedures including advising children of the dangers of firearms.
SA Consumer Products and its distributors of the Sanctuary Safes do not recommend, suggest, advise, promote, or otherwise condone the ownership or use of firearms. We believe the decision to own or use a firearm is a serious decision that should only be made by an adult who has carefully considered the risks and benefits of such a decision.

REGISTRATION

Please ensure you register your safe by visiting our website. Locate the “contact” button on the top header on the home page. Select registration from the drop down menu.

www.saproducts.com

By registering your Sanctuary Safe we will be able to expedite and address any problems or challenges you may have which would otherwise require a notary letter and proof of payment.

REGISTRATION INFORMATION

The information you record onto this page will be required in the event you cannot access the contents of your Sanctuary Safe. Please fill out all the required information below and retain for your records and safe keeping.

PLEASE HAVE THIS INFORMATION READY PRIOR TO CALLING FOR TECHNICAL ASSISTANCE AT:

Contact Customer Service at [email protected] or 888-792-4264

PURCHASE DATE:
PURCHASE PRICE (BEFORE TAX):
MODEL NUMBER:
SERIAL NUMBER:
RETAILER PURCHASED AT:
KEY NUMBER (IF APPLICABLE):

UNDERSTANDING YOUR SAFE

Product Overview

UNBOXING

WARNING: SAFES ARE HEAVY AND CAN BE UNSTABLE ON UNEVEN GROUND. PLEASE ENSURE EXTRA CAUTION WHEN DEALING WITH OR MOVING UNSECURED SAFES. WHILE UNBOXING BE SURE TO HAVE A SECOND PERSON HOLD AND STABILIZE THE SAFE TO KEEP IT FROM TIPPING, CAUSING INJURY, AND/OR DAMAGE TO THE SAFE AND SURROUNDING STRUCTURES.

Remove the packaging. If your safe is still on shipping feet you can simply lift the box up and off the safe once the strapping has been removed. If your safe does not have shipping feet you will need to carefully remove the box, ensuring not to damage the safe and/or injure yourself. You will want to have someone stabilize the safe when removing the cardboard and other packing material from underneath the safe.

INSPECTION

Make sure to inspect your safe for shipping damage before accepting delivery. If you find any damage, please contact the delivery company (or carrier) immediately.
Any damage not noted upon delivery must be reported within fifteen (15) days or there will be no recourse. Any noted damage at the time of delivery must be resolved with the delivery company and/or retailer. Shipping damage is not warrantable by SA Consumer Products.

INITIAL ENTRY

Locate the backup keys and single handle spoke inside the initial entry box.
Step 1
Install the single handle spoke by inserting into one of the threaded openings and twisting clockwise.
Step 2
Locate the keyhole on the safe door. Insert and turn the backup key clockwise to unlock.
Step 3
Turn the handle clockwise until the safe door opens. Once open, turn the handle back to its starting position so the bolts are extended. Remove key.
*Note: the bolts must be extended for the key to be removed.
Step 4

PROPER PLACEMENT AND MOVING OF SAFE

WARNING: SAFES ARE VERY HEAVY AND AWKWARD TO HANDLE. PLEASE USE THE UTMOST CARE IN MOVING THE SAFE. UTILIZING A TRAINED PROFESSIONAL WITH PROPER MOVING EQUIPMENT IS HIGHLY RECOMMENDED.

The location of the gun safe is very important and the utmost care should be taken during this consideration.

To maximize the fire protection of your safe, we recommend you place the safe in lower levels in your home where fire temperatures are lower and away from highly combustible materials.
To maximize burglary protection and stability, securing the safe to the floor is required.
SA Consumer Products recommends that you store your safe in a closet, office, basement, bedroom or any other location that is convenient for you but out of direct line of sight from prying eyes. The location of the gun safe is very important.
SA Consumer Products requires the safe is secured to the floor to ensure safe does not tip over in case of a flood. Failing to secure your safe properly to the floor per instructions will void the Warranty of the Safe.
Using a dolly capable of supporting the size and weight of your safe, move the safe to your desired location. Please take all necessary precautions to protect and prevent any damage to your flooring.
HELPFUL: TO DETERMINE WHETHER YOUR SAFE WILL MAKE IT THROUGH DOORWAYS, STAIRS, OR CORNERS, TAKE THE EMPTY SAFE BOX AND SEE IF IT WILL FIT ALL THE WAY THROUGH TO ITS FINAL LOCATION.
The safe should be installed adjacent to a side wall with minimal space on either side of the safe. Wherever possible, the safe should be flat against the wall and floor. Remove the baseboard and/or wall trim if necessary.
Always ensure the safe is in an isolated and dry area. Never place the safe in direct contact with a wet floor. When installing your safe on a concrete floor, use of a moisture/protective barrier is highly recommended. Failure to do so, or exposing the safe to chemicals or other adverse environments, will void the warranty.
If your safe seems unlevel, you may need to shim the bottom of the safe to prevent the door from swinging open too quickly, or closing on itself.

KEEPING YOUR SAFE DRY

We recommend placing a moisture/protective barrier between your safe and concrete floor to prevent any moisture, mildew and rust damage to the safe. Installing your safe in a place with climate control (heat in the winter and cooling in the summer) is highly recommended. In areas of high humidity or frequent temperature fluctuations (garages) it is recommended to take appropriate precautions to ward against moisture damage. We strongly encourage the use of an internal dehumidifier and/or desiccants to protect your contents from rust or mildew. Internal dehumidifiers should not be in direct contact with the side or back walls.

SECURING YOUR SAFE

WARNING: YOUR SAFE IS DESIGNED TO SUPPORT ITSELF WHEN THE DOOR IS OPENED. HOWEVER, CAUTION SHOULD BE USED TO AVOID TIPPING. WHILE SECURING YOUR SAFE BE SURE TO HAVE A SECOND PERSON HOLD AND STABILIZE THE SAFE TO KEEP IT FROM TIPPING, CAUSING INJURY, AND/OR DAMAGE TO THE SAFE AND SURROUNDING STRUCTURES. FAILURE TO DO SO WILL COMPROMISE THE SAFETY, SECURITY, AND WARRANTY OF THE SAFE.

TOOLS NEEDED TO BOLT SAFE TO A CONCRETE SURFACE (NOT INCLUDED)

DRILL / HAMMER DRILL
DRILL BIT – 1/2 IN. ( for installing into concrete with provided hardware)
WRENCH / 11/16 IN. (17MM) SOCKET
HAMMER
SAFETY GLASSES
GLOVES
OTHER SAFETY EQUIPMENT AS NEEDED

BOLT

ANCHOR

FENDER WASHER

**RUBBER WASHER

**

Use the hardware provided or consult your hardware retailer for fastening hardware for your particular mounting surface.
Open your safe door and locate and remove the four black caps on the safe floor. This will provide access to the factory drilled bolt down holes.
To secure your safe to the floor it will first be necessary to drill pilot holes in the floor surface.
Drill the appropriate diameter and depth of pilot holes based on the type of hardware being used and the type of floor surface. For the hardware provided (concrete floor installation) we recommend using a hammer drill and 1/2 IN. concrete drill bit to drill the four corresponding holes in the concrete floor.
Insert and drive the plastic anchoring plugs into the pilot holes. You may need to use a hammer to fully insert the plugs into the pilot holes.
Secure the safe, by threading all 4 anchor bolts through the factory drilled bolt down holes in the bottom of the safe and ratcheting down tight.
- Make sure the metal washer sits on top of the rubber washer. Tighten the bolt to compress the rubber washer between the safe and metal washer. Failure to do so will allow water to enter the safe in the event of a flood. Failing to secure your safe properly to the floor per instructions will void the Warranty of the Safe.
Replace the four black caps on the floor of the safe.

LOCK FACE INSTALLATION

Remove lock face from master box located inside the bottom of the safe.
Step 1
The lock face requires 1x9V alkaline battery. Locate the battery compartment on the back of the lock face. Insert the battery in the proper orientation. Lock face will beep when batteries are successfully installed.
WARNING: The batteries must be inserted with the correct polarity. Exhausted batteries must be removed from the product and discarded safely. Do not use rechargeable (nickel – cadmium) batteries.
Step 2
Plug lock face cable into the back of the lock face. The cable will only be able to fit one way.
Step 3
Align the lock face to the backer plate. Turn clockwise until you feel the lock face click into place. Once the lock face has been installed, locate the remaining handle spokes inside of the safe. Insert each individual spoke into a threaded opening and turn clockwise to install.
Step 4

LOCK FACE SECURITY CODE SETUP

Important: It is necessary to reprogram your safe with a new security code you have personally selected to provide maximum household security. Be careful in choosing your new security code, you’ll want to be sure that you can operate the unit quickly without making an error.

Tap the keypad to “wake up” the lockface. Insert the factory preset code of (1-5-9-#). This will unlock the safe in a DEFAULT MODE. (DO NOT use this code while securing items in your safe)
Step 1

*Note: if your safe is still open, you can skip this step and go to #2.
Inside of the safe door, locate the small cap. Unscrew and remove the cap, you will now see the reset button. Press and release the reset button. You will hear 2 beeps. The yellow (left) light on the lock face will illuminate indicating you are now in programming mode.
Step 2
While the yellow (left LED) is illuminated, enter your new 3 to 8-digit security code followed by [*] lock face will beep twice indicating successful programming.
Step 3
While the safe door is still open, confirm your newly entered security code. Tap to wake up the keypad. Now enter your new 3-8 digit code followed by (#). If successful you will hear 2 beeps and the green light will illuminate, allowing you to open the safe.
Step 4

Note: Do not shut the safe door until you have confirmed your new security code at least 3 times, ensure your code has been saved and you can open the door successfully. If the code fails, the yellow (left) light will flash and beep. Repeat the steps above until successful.

WARNING: If the incorrect security code is entered 3 times you will have an automatic lockout for 30 seconds before you can enter your code again. If 3 additional failed attempts are made, the lock face will lockout for 5 minutes. Leave batteries in to go through lockout cycle. If batteries are removed the timer will restart zero.

LOCKED OUT OF YOUR SAFE

In the event you have forgotten the security code your primary action will be to use your backup keys in order to gain access to your safe and follow the Lock Face Security Code Setup instructions, starting at step 5.

If you have lost your backup keys, you will need to contact customer service at the number below. Proof of purchase is required to obtain keys.

Contact Customer Service at[email protected] or 888-792-4264

USING THE BARREL RESTS

Our barrel rests provide flexibility to set up your safe in many ways that meet your specific needs and best match your particular firearm collection.

Barrel rests can be oriented in 3 ways as follows:

Facing Right
Facing Left
Facing forward from the back

The rests will have brackets installed. To change the orientation follow these steps.

For left or right facing barrel rest installation:

Unscrew the bracket with both screws.
Locate the tab under the removable end cap, pop off that cover to expose the additional bracket holes to install.
Place the end cover on the opposite side for a finished look.

For forward facing barrel rest installation:

Unscrew the bracket with both screws to remove.
Locate the longer brackets in the hardware provided.
Screw bracket on the back of the barrel rest.
Place the end cover on the exposed side for a finished look.

The rubber barrel rest inserts are interchangeable for additional customization.

Squeeze or pull the rubber barrel rest by its side so that it peels away from its connection to the base of the rest.
Now that the rubber rest has been removed, line up the replacement rubber rest with the connection slots.
With the rubber rest lined up to the connection slots, press on the rest until it locks into place. The rest may connect easier when pressed at an angle.

INTERIOR LIGHTING

This safe comes with proximity based interior lighting installed. When the USB powered internal lighting is plugged into the USB power source, the lighting will function automatically when the door is open.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment receiver off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

LOW BATTERY WARNING

This lock face is equipped to alert you when the batteries are low by illuminating the red light (center) when any number is pressed on the keypad. Please replace batteries immediately when receiving this warning.
Always test the batteries when installing or replacing. If the red light comes on when a button is pressed you know the batteries are not fully charged.

LOCK FACE QUIET MODE

By activating the lock face quiet mode, the safe will no longer make audible sound when interacting with safe, allowing for silent access.

To mute the lock face, enter the code [* 6 3 3].
To turn the sound back on, enter code [* 6 6].

LOADING YOUR SAFE

Store documents or heat sensitive items in the bottom of the safe for greatest protection against fire damage.
Store ammunition separately from valuables.
Do not put anything in your safe that will put pressure against the door when it is closed.
Store heavier items either on the floor of the safe, or away from the middle of the shelves.
When placing guns into your safe, make sure they rest securely against the cutouts provided in the gun racks to prevent accidental tipping when the door is closed.

MAINTAINING HINGES AND INTERNAL MECHANISMS

The hinges and internal locking mechanism are permanently lubricated, thus needing no maintenance. Opening the door panel of your safe may void your warranty. Always consult our customer service experts prior to doing so.

NOTE: Waterproof safes inherently take more force to close then traditional safes. The waterseal must be compressed to ensure the safe is watertight. The safe will become easier to close over time as the seal takes a set.

LIFETIMEWARRANTY

SA Consumer Products, Inc. will repair or replace, at their sole discretion, any Sanctuary Gun Safe damaged by fire, forced entry, forced attack or natural flood for the lifetime of the original owner.

SA Consumer Products, Inc. will repair or replace, at their sole discretion, any Sanctuary Gun Safe with defective parts, paint or lock for the lifetime or the original owner.

If SA Consumer Products, Inc. deems a replacement safe is to be sent, they will pay the freight costs to ship the replacement safe to the original owner.

This lifetime warranty is limited to the safe and expressly excludes any loss associated with the contents of the safe.

SA Consumer Products, Inc. reserves the right to receive full evidence of your misfortune, such as a police report and/or homeowners statement of coverage. This warranty is not valid outside of the United States and Canada. Proof of registration and copy of sales receipt must be on file at the time of claim. Visit our website at www.saproducts.com to register your safe. Lifetime warranty only applies to the original owner of the safe.

SA Consumer Products, Inc. shall only be responsible and liable when the safe is used in compliance with the directions specified in your new Sanctuary Safe Owner’s Manual. Failing to secure your safe properly to the floor per instructions in the Users Manual will void the Warranty of the Safe.

SA Consumer Products, Inc. requires that specific guidelines be followed for repair. The safe will be repaired in-home if possible (to include parts and labor); however, if factory replacement is necessary (at SA Consumer Products, Inc.’s sole discretion), the replacement will be shipped freight prepaid, curbside delivery.

This warranty is inclusive and is in lieu of any and all other warranties, express or implied. Specifically excluded are the warranties of merchantability and fitness for a particular purpose. This warranty is limited to the safe itself and/or its value and does not include consequential damages of any kind including, but not limited to, the contents in and of the safe.

IMPORTANT, RETAIN FOR FUTURE REFERENCE: READ CAREFULLY

FOR DOMESTIC INDOOR USE ONLY, NOT FOR COMMERCIAL USE.
Please read this information and follow all safety rules carefully before operating your gun safe. Failure to do so will void your warranty.

WARNING

Tip Over Hazard A child or adult can tip the safe and be killed or seriously injured. Failure to secure the safe as shown in these instructions can result in death or serious injury to children and adults. Children should not play with or around the safe at any time.

Distributed by:
Costco Wholesale Corporation
P.O. Box 34535
Seattle, WA 98124-1535
USA
1-800-774-2678
www.costco.com
MADE IN CHINA

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