CANADIAN SPA OTTAWA SPA Premium 240V 5 Person 38 Jet Hot Tub Owner’s Manual

OTTAWA SPA Premium 240V 5 Person 38 Jet Hot Tub

Product Specifications

• Brand: Ottawa Spa
• Model: Premium (240V) – Hurricane Series
• Owner’s Manual: 60Hz
• Electrical: 240V/50A
• Weight: 800 lbs (Dry), 2400 lbs (Filled)
• Water Capacity: 800 L
• Jet Count: 38
• Seat Count: 6
• Size: 79 x 36
• Pump(s): 1 x 2 Speed 5 HP
• Heater: 5.5 kW
• Filter(s): 1 x 100sq ft Antimicrobial Glacier filter set (KA-10032)

Risk Reduction Recommendations
To reduce the risk of electrocution, children drowning, and] overheating, adhere to the following recommendations:

• Avoid placing electric appliances within 5ft (1.5m) of the spa.
• Supervise children at all times and lock down the spa cover after each use.
• If pregnant, diabetic, in poor health, or under medical care, consult a doctor before using the spa. If feeling uncomfortable, dizzy, or sleepy, exit the spa immediately as heat can cause hyperthermia and unconsciousness.
• Avoid combining spa heat with alcohol, drugs, or medication to prevent unconsciousness.

Frequently Asked Questions (FAQ)
How often should I perform maintenance on my Ottawa Spa?
We recommend performing routine maintenance on your Ottawa Spa approximately once every 3 months to ensure proper operation and safety.

SAFETY INFORMATION

NORTH AMERICA (60Hz)

IMPORTANT SAFETY INSTRUCTIONS

When installing and using this electrical equipment be sure to follow these basic safety precautions:

1. WARNING: To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.

2. DANGER: Risk of accidental drowning. Extreme caution must be exercised to prevent unauthorised access by children. To avoid accidents, ensure that children cannot use this spa unless they are supervised at all times.

3. DANGER: Risk of injury. The suction fittings in this spa are sized to match specific water flow created by the pump. Should the need arise to replace
   the suction fitting or the pump, ensure that the flow rates are compatible. Never operate the spa if suction fittings are broken or missing. Never
   replace a suction fitting with one rated less than the flow rate marked on
   the original suction fitting.

4. DANGER: Risk of Electrical Shock. Install at least 5ft (1.5m) from all metal surfaces. As an alternative, spa may be installed within 5ft (1.5m) of
   metal surfaces if each metal surface is permanently connected (bonded) by a minimum ground wire.

5. DANGER: Risk of Electrical Shock. Do not permit any electrical appliance such as a light, telephone, radio, television, etc. within 5ft (1.5m) of a spa unless such appliances are installed and built-in by the manufacturer.

6. ELECTRICAL SUPPLY: The electrical supply for this product must include a suitably rated switch or circuit breaker to open all ungrounded supply conductors to comply with the national electrical standards. This disconnect must be readily accessible and visible to the spa occupant but installed at least 5ft (1.5m) from the spa water.

7.  WARNING: To reduce the risk of injury:

   • The water in the spa should never exceed 40°C (104°F). Water temperature between 38°C (100°F) and 40°C (104°) is considered safe for a healthy adult. Lower water temperatures are recommended for young children and when the spa use exceeds 10 minutes.

   • Since excessive water temperatures have a high potential for causing fetal damage during early months of pregnancy, pregnant women should limit spa water temperatures to 38°C (100°F)
     Before entering a spa, the user should measure the water temperature with an accurate thermometer since the tolerance of water temperature regulating devices varies.

   •  The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.

   • Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa.

   • Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.

8. AUDIO/VIDEO EQUIPMENT WARNINGS
   (Optional equipment based on model)
   CAUTION: Risk of Electrical Shock. Do not leave compartment door open.

9. CAUTION: Risk of Electrical Shock. Replace components only with identical components.

10. WARNING: Prevent Electrocution. Do not connect any auxiliary components (for example cable, additional speakers, headphones, additional audio/video components, etc.) to system.

11. CAUTION: Risk of Electrical Shock. Do not service this product yourself as opening or removing audio covers may expose you to dangerous voltage or other risk of injury. Refer all servicing to qualified service personnel.

12. CAUTION: Risk of Electrical Shock. When the power supply connections or power supply cord(s) are damaged; if water is entering the audio / video compartment or any electrical equipment compartment area; if the protective shields or barriers are showing signs of deterioration; or if there are signs of other potential damage to the unit, turn off the unit and refer the servicing to a qualified service personnel.

13. This unit should be subject to periodic routine maintenance (for example, once every 3 months) to make sure that the unit is operating properly.

14. CAUTION: Do not operate audio video controls while inside the spa

15. Installation of the spa for other than a residential dwelling will result in voiding the manufacturer’s warranty.

16. Do not bring any object into the spa that could damage the spa shell.

17. Never insert any object into any opening.

18. WARNING: Do not sit on the spa cover or place objects on it.

19. Remove any water or debris that may collect on the spa cover.

20. WARNING: Do not use the spa immediately after strenuous exercise.

21.  If you feel pain or dizziness at any time while using the spa, discontinue use and contact a physician.

22. WARNING: To reduce risk of injury it is especially important that persons with pre-existing health conditions or problems such as obesity, heart disease, high or low blood pressure, circulatory problems, pregnancy or diabetes consult
    their doctor before using the spa.

23. WARNING: Observe reasonable time limits when using the spa. Long exposures at high temperatures can cause high body temperatures. Symptoms may include dizziness, nausea, fainting, drowsiness, and reduced awareness. These effects could possibly result in drowning.

24. WARNING: The spa jets produce a stream of water with relatively high pressure. Prolonged exposure of localized area of the body may cause bruises to the skin.

25. IMPORTANT: The included warning sign must be posted where all users of the spa can see and read it.

26.  WARNING: To avoid risk of drowning. The spa cover should be in place and properly latched when spa is not in use.

27. IMPORTANT: Read and understand the warnings on the spa cover.

28. Proper water chemistry is necessary to maintain the water and prevent possible damage to spa components.

WARNING
REDUCE THE RISK OF ELECTROCUTION

1. Never place an electric appliance within 5ft (1.5m) of spa.

REDUCE THE RISK OF CHILDREN DROWNING

1.  Supervise children at all times.
2.  Attach and lock down spa cover after each use.

REDUCE THE RISK OF OVERHEATING

1. Check with a doctor before use if pregnant, diabetic, in poor health, or under medical care.
2.  Exit immediately if uncomfortable, dizzy, or sleepy. Spa heat can cause hyperthermia and unconsciousness.
3. Spa heat in conjunction with alcohol, drugs, or medication can cause unconsciousness.

WHEN PREGNANT; soaking in hot water for long periods can lead to pregnancy concerns. Measure water temperature before entering.

1. Do not enter spa if water is hotter than 100ºF (38ºC).
2. Do not stay in spa for longer than 10 minutes.

Customer Quick

INSTALLATION

WINTER INSTALL

Do NOT proceed with installing your hot tub in freezing temperatures! In colder temperatures please make sure to place a space heater inside the cabinet immediately after delivery for 24 to 48 hours before installation to prevent startup issues. Please ensure that the space heater is positioned to not directly face the spa’s pipes and set to the lowest heat and fan setting.

LICENSED ELECTRICIAN
A licensed electrician can install the wiring by drilling a hole into any panel and terminating the connection at the control pack.

PROPER SPA BASE
All hot tubs must be placed on a proper base that is reinforced for the weight of the hot tub, water and people who may be within the hot tub at any given time. This base must be flat and come in contact with the entire base of the spa. We recommend a base that can support at least 150 pounds per square foot such as a 4-6 inches poured concrete pad.

ATTACH SPA COVER
Lay cover onto hot tub, pulling the cover skirt down around the perimeter of the spa. Pull down the locking, adjustable straps and secure to cabinet panels with the included mounting hardware. Always lock your cover when the spa is unattended. Do NOT walk or sit on spa cover.

GFCI TROUBLESHOOTING (240V ONLY)
Keep in mind that the majority of 240V GFCI tripping problems can attribute to incorrect wiring. GFCI troubleshooting usually finds the problem

REFER TO DIAGRAM ON NEXT PAGE

IF CORRECT WIRING IS VERIFIED

• IMPORTANT: All electrical installation work must be performed by a qualified electrician and must conform to local codes
• Check to see if the proper sized GFCI is installed.
• Be sure the GFCI is rated for more amperage than the system will draw.
• For a 240V system, the GFCI must include a load neutral out.
• NOTE: If the white load neutral wire is routed from the GFCI neutral bar directly to TB1 in the system box, then the GFCI will trip when a 120V device is activated. This is the most common reason if your hot tub is tripping immediately.
• If the wiring is correct and the GFCI will not reset, then unplug the heater and try to reset the GFCI.
• If the GFCI trips again, then unplug the pump and reset the GFCI. If the GFCI continues to trip, then do the same procedure for the ozone generator.
• If the GFCI stops tripping after you unplugged one of the spa’s components, turn off the power to the spa then plug in each component except the one that tripped the GFCI.
• Power up the system. If the GFCI no longer trips, then you have correctly identified the problem.
• Repair or replace the component as instructed by the spa manufacturer.
• If everything looks to be in perfect working order, then the GFCI may be defective.

WARNING: THE OWNER SHOULD TEST AND RESET THE GFCI ON A REGULAR BASIS TO VERIFY ITS FUNCTION

240V GFCI Electrical Installation

HURRICANE SERIES FEATURE FUNCTIONS

1. Air Control Valve
2. Speaker
3. Waterfall Control Valve
4. Water Diverter
5. Aromatherapy
6. Suction Intake

WATERFALL CONTROL VALVE
The waterfall control valve controls the amount of water flowing out through the waterfalls.

JETS
Our jets offer massage or directional styles! The directional style can target specific muscles for a precise massage where the massage style jet offers a circular and gentle massage. All jets are interchangeable and adjustable! Swap them around and turn them on and off to customize your spa to your satisfaction!

SUCTION INTAKE
This suction intake brings in water from the bottom of the tub for maximum efficiency. Please make sure these suctions are always clear and cleaned whenever the spa is drained!

AROMATHERAPY
Place the aromatherapy beads inside the canister to mix in with the air valves to release scented bubbles throughout the tub.
Note: the canister should be filled halfway.

AIR CONTROL VALVE
Open and close this valve to inject air bubbles into the jet stream. The warm air from inside the cabinet is mixed with the water to help maximize the hydrotherapy experience!
Note: It is recommended that Air Control Valve(s) are left in open position when the spa is not in use in SUMMER months.
It is recommended that Air Control Valve(s) are left in closed position when the spa is not not in use in WINTER months.

WATER DIVERTER
This valve simulates a multi-pump experience by controlling which section of the tub will receive the water pressure

• Fully rotated to one side will activate one end of the tub, while rotating to the other side will activate the other end of the tub.
• For power from all jets, set the diverter to the middle

EQUIPMENT LOCATIONS

1. Pump(s)
   Control Pack & Heater

2. Drain

3. Glacier AO3P*

4. (Locations may vary, refer to the AO3 P Sticker on your spa)

5. Electrical*
   (You choose the panel for hot tub wiring to pass through

PUMPS
With up to 400% more hydro massage configurations, Canadian Spa Company’s multi-speed pumps give you endless combinations of jet speeds and power. From relaxation to aquatic exercise to marathon training, our pumps can really do it all.

GLACIER AO3P
Free of pollution, glaciers contain the world’s most pristine water. Our Glacier AO3P system sterilizes up to 99.9% of bacteria in your hot tub, reducing chemical usage by up to 80% and leaving your water crystal clear!
Note: UV bulb must be purchased separately and installed in order to take advantage of the advanced oxidization process.

CONTROL PACK & HEATER
Our control pack software design incorporates patented technology using a microprocessor to intelligently monitor the hot tub water temperature and detect a runaway pump or stuck relays.

**ELECTRICAL***
All 240V hot tubs allow you to choose which panel you would like to drill a hole into for your wiring to pass through.

DRAIN
Twist and pull out the drain valve to access the built-in drain and attach your garden hose for better convenience. We recommend that you change your water seasonally.

FIND US ON YOUTUBE
Subscribe to our YouTube Channel for spa tips and tricks, including installation instruction, part replacement how-to videos and more! @canadianspacompanyNA

FOR MORE HELP GUIDES VISIT US AT:
support.canadianspacompany.com 1-877-909-7727

CONTROL CENTRE GUIDE

YOUR CONTROL CENTRE

• A – Heat: Indicates that the heater is on
• B – Ready Mode: Set temperature will be maintained at all times (Recommended for Winter months)
• C – Rest Mode: Heater will only run during filtration cycles (Recommended for Summer months)
• D – Light: Multiple colour choices for your custom experience
• E – Cleanup Cycle: Pump will run 30 min after spa use to filter and clean spa for 30 min
• F – Jets 1: Pump 1 is on Note: longer lines for high speed
• G – Jets 2: Pump 2 is on Note: short lines for low speed
• H – Temperature Range: Temperature can be set between 80°F and 104°F
• I – SET: Appears when changing settings
• J – Filter Cycle: Indicates spa is running the filtration cycle

START UP SEQUENCE

Note: TOO COLD message may occur if the initial water is too cold. Pump will continue to run until temperature reaches 45°F at which point the heater will turn on

SETTING THE TEMPERATURE

• Pressing the “TEMP UP” button or the “TEMP DOWN” button will cause the current set temperature to flash
• Press the “TEMP UP” or “TEMP DOWN” button to set desired temperature while the numbers are flashing
• When the flashing stops, the temperature is set and will show the current temperature of the water
• Once temp is set, heat icon will appear in the bottom left of the screen, flashing. When this icon stops flashing, the heater is on
• Note: Jets 1 low speed will continue to run until the set temp is reached

TURN ON THE LED LIGHTS

• Press “LIGHT” button to activate lights
• Press “LIGHT” button repeatedly until desired light setting is active

TURN ON THE PUMPS

• Press “JETS 1” button for pump 1 low speed to turn on. Press “JETS 2” button to activate pump 2 (if available)
• Press “JETS 1” button or “JETS 2” button a second time for high speed (if available)

CHANGE THE SPA HEATING MODE(READY/REST)

Press the “MENU” button until your screen displays MODE
Press the “TEMP UP” or “TEMP DOWN” button to select Ready or Rest Mode then press “MENU” again to complete the action.
Note: It is recommended to leave the spa in READY mode

Ready Mode
Spa will automatically run the low speed of the pump every 30 minutes to check the current water’s temperature and start heating if required until the set temperature has been reached. This mode is highly recommended during winter time to avoid any freezing than can result in damages to the Spa.

Rest Mode
Spa will only heat during the Filtration cycles. If they are set for 2 hours, then the pump will only run during that period of time unless you manually activate the jets.

SET THE FILTER DURATION (IN HOURS)
FLIP/INVERT THE DISPLAY

SPA CHEMICAL

STARTUP GUIDE

MAINTENANCE SCHEDULE

REMINDER: Your spa must be winterized if you are shutting it down for the winter

SPA WATER TEST APP By Canadian Spa Company

1. Dip your test strip into your spa water
2.  Select the colours shown on the test strip into the “Water Test Center” screen of the app
3.  Instantly you will have a custom guide to take care of your spa water!

WARRANTY INFO

NEED ASSISTANCE?
WE’RE HERE TO HELP

NOTE* WE REQUIRE THE FOLLOWING INFO WHEN CONTACTING US:

• First/Last Name Email Address
• Ex. Bob Brown Ex. Bob@gmail.com
• Phone Number
• Ex. 123-123-2345
• Brief Description of Issue
• Ex. Jets not working

1. Register your warranty at: canadianspacompany.com/warranty
2. Check our support page for additional assistance: support.canadianspacompany.com
3. Create a service ticket at: canadianspacompany.ca/ticket
4. Give us a call. Multiple languages supported – CA: 1-877-909-7727 | US: 1-844-879-7727
5. Email us at: service@canadianspacompany.com

LIMITED WARRANTY

Structural Warranty: Canadian Spa Co. warrants structure of the spa shell against water loss due to structural failure for a period of year(s) from the date of purchase by the original owner. If in Canadian Spa Co. opinion, structure proves to be defective, Canadian Spa Co. will repair or, at its discretion, replace the defective structure without charge to the customer.
Surface Warranty: Canadian Spa Co. warrants the acrylic finish against defects in material and workmanship and specifically against blistering, cracking or delamination for the period of year(s) from the original purchase date to the original purchaser. If, in Canadian Spa Co. opinion, the surface proves to be defective during this period, Canadian Spa Co. will repair or, at its option, replace the defective spa shell without charge to the customer.
Equipment/Plumbing Warranty: Canadian Spa Co. warrants the functional equipment and plumbing of the spa remain free from defects in material and workmanship for a period of *year(s) from the date of purchase by the original purchaser.

* Acrylic Portable Spas:

Structure: 5 years

Surface: 1 year

• Equipment/plumbing: 1 year

Floor models purchased from an authorized retailer: 1 year parts replacement warranty

Acrylic Non-Portable Spas:

Structure: 10 years

Surface: 2 years

Equipment/plumbing: 2 years

Floor models purchased from an authorized retailer: 2 year parts replacement warranty

Extent of Warranty: This Limited Warranty applies to spas manufactured after January 1, 2024 and sold by authorized Canadian Spa Co. dealers to residential retail customers. This Limited Warranty is given only to the first retail purchaser and terminates upon transfer of ownership. No warranty is provided on any dealer installed accessories. Cost of installation, removal and/or shipping of the spa is not covered by this Limited Warranty. In the event Canadian Spa Co. deems necessary the removal of the spa to a place of repair or that the spa must be replaced, any and all costs of the spa removal and replacement; landscaping, decking, fencing and/or structure removal, alteration and/or replacement; or
other costs of providing access to the spa will be for the purchaser. This Warranty applies only to spas in single family, residential installations. This Limited Warranty becomes void if the spa is placed in commercial application.

Installation:
Spa must be installed by a licensed and certified electrician for a valid manufacturer warranty. Customer is responsible for proper permits and certifications to ensure spa is installed correctly. Proof of this installation may be required by our team as requested. Failure to improperly install the spa (including use of aluminium wire or no proof of proper installation) will void the warranty.
Gazebo Warranty: Canadian Spa Co. provides a one (1) year parts only warranty for authorized purchases of gazebos through Canadian Spa Co. or their authorized dealer.

TERMS, CONDITIONS AND LIMITATIONS

Any defect or damage caused by installation, alteration or repair by anyone who is not an employee of Canadian Spa Co. or authorized service technician is not covered by the Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse, alteration or attempted alteration, repairs or attempted repairs by anyone other than an authorised Canadian Spa Co. service technician. Improper installation, improper water chemistry, improper maintenance, acts of god, or damage caused beyond the control of Canadian Spa Co. is not covered. Misuse and abuse shall include any operation of the spa other than as directed in the Canadian Spa Co. Manual. Failure to properly winterize the hot tub as per Canadian Spa Co. will cause freezing damage and is not covered under this warranty.

Examples of misuse and abuse include, without limitation:

• Damage of the spa surface caused by leaving the spa uncovered while the spa is empty of water or due to covering the spa with plastic film of any kind.
• Damage to the spa surface caused by contact with unapproved cleaners or solvents.
• Damage caused by the operation of the spas at water temperatures outside of the range of 2 – 40 degrees Celsius.
• Damage caused by unapproved sanitizer such as calcium hypochlorite,m tri-chlor type chlorine or any sanitizing chemical that may remain undissolved on the spa surface.
• Damage caused by failure to provide an even base support for the spa.
• Damage caused by freezing when new spa is not installed within a timely manner during below freezing temperatures.
• Canadian Spa Co. spas require genuine approved Canadian Spa Co. filters,m and use of non genuine approved Canadian Spa Co. filters will void the warranty.
• Damage to spa cover or hot tub as a result of adding chemicals to the water without removing the spa cover.
• Customer is responsible for returning faulty warranty parts, otherwise customer will be charged for the unreturned equipment.

Warranty Performance: In the event of a defect covered under the terms of this Limited Warranty, notify your authorised Canadian Spa Co dealer and create a ticket at support.canadianspacompany.com. A Canadian Spa Co. authorised service technician will repair the spa subject to the Terms and Conditions of this Limited Warranty. Canadian Spa Co. will use genuine parts that have been factory certified to repair the hot tub. Use all reasonable means to protect the spa from further damage. Reasonable travel charges may be assessed by Canadian Spa Co. or its authorized service technician if the spa is located outside the nearest authorized service technician’s service area. This warranty covers parts ONLY and does not include travel or on-site service charges unless a Service Contract has been purchased from Canadian Spa Co. Proper access must be provided to all sides of the spa at the cost of the customer in the extent of a warranty claim. Failure to provide access will nullify the warranty.

Disclaimers: Canadian Spa Company or any of its authorized service technicians shall not be held liable for injury, inconvenience, loss of use, chemical or water damage, transportation costs, contingent liabilities or any other incidental or consequential costs, expenses or damage as result of any deficiency or alleged deficiency of the spa. In no event shall Canadian Spa Co. be liable, for any reason or cause, in excess of the amount paid for the product. No other warranties, expressed or implied, are valid. No agent, dealer, distributor, Service Company or other party is authorized to change, modify or extend the terms of this Limited Warranty
in any manner whatsoever. Warranty is only valid with a proof of purchase and manufacturers plate/serial number. Cosmetic damage or normal wear and tear is not covered by the warranty.

• FOR MORE HELP GUIDES VISIT US AT: support.canadianspacompany.com
  1-877-909-7727

• North America Head Office: Canadian Spa Company 1283 Cornwall Rd,
  Oakville, ON L6J 7T5
  T:1-877-909-7727 canadianspacompany.ca

• European Head Office: Canadian Spa Company Canada House

• Salbrook Road, Salfords, Redhill Surrey, RH1 5GL
  T: +44 1293 824094 canadianspacompany.co.uk

Canadian Spa Company meets ISO 9001 Standards. When you purchase a hot tub from Canadian Spa Company the ISO 9001 certification assures world class excellence in manufacturing and customer service.

References

• Canadian Spa Company US
• Canadian Spa Company
• Support Page – Canadian Spa Company
• canadianspacompany.com/
• Submit a ticket : Canadian Spa Company Service
• canadianspacompany.com/warranty
• Support : Canadian Spa Company Service

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