KeepRite QA-003 Commercial Refrigeration Equipment

Operating Procedures for Customer Satisfaction, Problem Prevention and Continual Improvement

CONTROL OF THE QUALITY MAN

The information contained in this manual is proprietary. It must not be copied in part or any form or communicated for the use of any other party without the expressed written permission of National Refrigeration and Air Conditioning Canada Corporation (NRAC).

Our ISO 9001 Management Representative maintains absolute responsibility and authority for the distribution, maintenance and recall of this Quality Manual.

This copy of the manual is the property of:

ENDORSEMENT

I hereby certify that this Quality Manual accurately portrays the Quality Management System that has been implemented at National Refrigeration and Air Conditioning Canada Corporation. I confirm that the Management System described in these procedures meets the requirements of our organization, our customers and is in compliance with the ISO 9001:2015 International Standard.

Foreword

This Quality Manual contains the quality management procedures implemented at NRAC. The procedures documented in this manual are intended to comply with the specific clauses outlined in the following standards:

ISO 9001: 2015 International Standard Edition 2015-09-15

In the event of a significant change to the Quality Management System we will inform our Quality System Registrar.

Scope of Registration

The scope of operations that NRAC has registered is:

Design, manufacture and delivery of commercial refrigeration equipment,

including replacement / service components

Exclusions:

NRAC’s quality management system does not have any justifiable exclusions.

The procedures are documented using a process approach that reflects the operation of NRAC.
The Table of Contents provides a cross-reference table that maps the ISO 9001:2015 requirements to the NRAC procedures.

| Attachments
---|---
I| Flowchart of Processes
II| Mission Statement
m| Quality Policy

Table of Contents: Order Fulfilment Procedures

| Procedure Manual Title| ISO 900 1:2015

---|---|---
OA – 003| Quality Manual| 4.3; 4.4; 7.5.1
QA-004| Documented lnfonnation| 7.5
QA-005| Leadership| 4.0; 4.1; 4.2; 4.4; 5.0; 5.1; 5.1.1; 5. 1.2; 5.2; 5.2.1; 5.2.2; 6.0; 7.1.1; 7.1.2; 8. 1; 9. 1.1; 9.1.3; 9.3; 10.0; 10.3
QA-006| Human Resources| 7.2
OA-007| Infrastmcture and Environment| 7. 1.3; 7.1.4
OA-008| Desi1m & Development| 8.3
OA-009| Provision of Product / Services| 7.1.4; 8.5; 8.6; 9.1.1
QA-010| Monitoring and Measuring Resources| 7.1.5
QA-011| Internal Audits| 9.2
OA-012| Control of Nonconfining Cutouts| 8.7; 10.2
OA-013| Nonconformity Corrective Action| 6. 1; 10.2; 10.3
QA-014| Customer Related Processes| 8.2; 9.1.2
QA-015| Control of Externally Provided Processes, Products, and Services| 8.4;8.5.3
OA-016| Receiving Processes| 8.4.2; 8.4.3; 8.6

DOCUMENT REVISION HISTORY

policy
3 May 20 18| Undated for compliance with IS0 900 I:20 15

PROCESS INTERACTION

MISSION STATEMENT

With a FLEXIBLE and an INNOVATIVE approach along with a commitment to QUALITY and CONTINUOUS IMPROVEMENT, National Refrigeration strives to satisfy our CUSTOMERS, establish long term profitable PARTNERSHIPS, and provide market LEADERSHIP.

QUALITY POLICY

National Refrigeration has developed its expertise since its establishment and its aim is to be the best provider of Commercial Refrigeration Equipment. The company shows strong management commitment to achieve the standards required by implementing a Quality Management System (QMS) conforming to the requirements of ISO 9001.

We aim to build a mutually profitable partnership with our customers; ensuring their long-term success. We will strive to achieve our commitments for quality, cost, schedule, and to produce finished product that we can justifiably be proud of.

The above shall be achieved by:

1. Continually improving the effectiveness of our Quality Management System.
2.  Working closely with our customers to ensure we understand and satisfy their needs.
3. Working closely with our suppliers to ensure it is understood how to satisfy both ours and their needs.
4. Meeting all applicable legal and regulatory requirements.
5. Developing our people and processes.
6. Utilizing procedures to control key processes.
7. Establish objectives to help communicate organizational direction and drive improvement.
8. Periodically reviewing this policy, so that it remains relevant and communicating it internally to all concerned.

Through the use of these guiding principles, everyone in the company is responsible for the quality of their work.

CUSTOMER SUPPORT

National Refrigeration and Air Conditioning Canada Corporation 159 Roy Boulevard Brantford, ON N3R 7K1

Phone: 519 751-0444
Fax: 519 753-1140
Website: www.k-rp.com
Email:info@k-rp.com

References

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