MAJESTIC TWILIGHT-II-MDC Through Gas Fireplace Instruction Manual

: July 12, 2024
: Majestic

Table of Contents

MAJESTIC TWILIGHT-II-MDC Through Gas Fireplace
Product Information
Product Usage Instructions
Welcome
Product Specific Information
Important Safety and Operating Information
Maintenance and Service
Troubleshooting and Frequently Asked Questions
Reference Materials
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

MAJESTIC TWILIGHT-II-MDC Through Gas Fireplace

Product Information

Specifications

Model: TWILIGHT-II-MDC
Usage: Gas Fireplace
Installation: Outdoor only
Gas Type: As indicated on the rating plate
Safety Features: Hot glass barrier

Product Usage Instructions

Welcome
Read this manual before operating the gas fireplace. Retain this Owner’s Manual for future reference and read the Installation Manual before making any changes.

Congratulations
Congratulations on selecting the Outdoor LifeStyles gas fireplace, providing safety, reliability, and efficiency. Follow all instructions, cautions, and warnings in this manual for trouble-free operation.

Safety Warnings
WARNING: Failure to follow safety warnings could result in serious injury, death, or property damage. Do not attempt to light the appliance if there are issues. Contact your gas supplier or fire department in case of emergency.

Installation
For installations in manufactured homes or mobile homes, follow the manufacturer’s instructions and relevant standards. Ensure installation is done by a licensed professional in designated areas.

Operation
Handle hot glass with caution to prevent burns. Do not allow children to touch the glass. Install the provided barrier for additional safety.

Maintenance
Regular maintenance is essential for safe and efficient operation. Refer to the maintenance section in the manual for detailed instructions on cleaning and servicing.

FAQs

Q: Can I convert the gas type for this fireplace?
A: This appliance is not convertible for use with other gases unless a certified kit is used. Contact a professional if conversion is required.
Q: Who should perform the installation?
A: In the Commonwealth of Massachusetts, installation must be done by a licensed plumber or gas fitter. Follow all local regulations for installation in other areas.
Q: How do I clean the glass on the fireplace?
A: To clean the glass, wait until it is completely cooled. Use a mild glass cleaner and a soft cloth to gently wipe away any dirt or residue. Avoid using abrasive materials.

INSTALLER: Leave this manual with the party responsible for use and operation.
OWNER: Retain this manual for future reference. Contact your dealer with questions regarding installation, operation or service.

NOTICE: DO NOT discard this manual!

This appliance may be installed as an OEM installation in a manufactured home (USA only) or mobile home and must be installed in accordance with the manufacturer’s instructions and the Manufactured Home Construction and Safety Standard, Title 24 CFR, Part 3280 in the United States, or the Standard for Installation in Mobile Homes, CAN/CSA Z240 MH Series, in Canada. This appliance is only for use with the type(s) of gas indicated on the rating plate. This appliance is not convertible for use with other gases, unless a certified kit is used.

WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could result in serious injury, death, or property damage.

DO NOT store or use gasoline or other flam-mable vapors and liquids in the vicinity of this or any other appliance.
What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
- If you cannot reach your gas supplier, call the fire department.
Installation and service must be performed by a qualified installer, service agency, or gas supplier.

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at-risk individuals.

In the Commonwealth of Massachusetts, installation must be performed by a licensed plumber or gas fitter.
See appliance installation manual for additional Commonwealth of Massachusetts requirements.

Welcome

Read this manual before operating this appliance.
Please retain this Owner’s Manual for future reference.
Read the Installation Manual before making any installation or finishing changes.

Congratulations
Congratulations on selecting an Outdoor LifeStyles gas fireplace, an elegant and clean alternative to wood burning fireplaces. The Outdoor LifeStyles gas fireplace you have selected is designed to provide the utmost in safety, reliability, and efficiency.
As the owner of a new fireplace, you’ll want to read and carefully follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and warnings.

This owner’s manual should be retained for future reference. We suggest that you keep it with your other important documents and product manuals.
The information contained in this owner’s manual, unless noted otherwise, applies to all models and gas control systems.
Your new Outdoor LifeStyles gas fireplace will give you years of durable use and trouble-free enjoyment. Welcome to the Hearth & Home Technologies family of fireplace products!

Safety Alert Key:

DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE: Used to address practices not related to personal injury.

Limited Warranty
Outdoor Lifestyles by Hearth & Home Technologies™

Limited Lifetime Warranty
Hearth & Home Technologies (“HHT”) extends the following warranty for all Outdoor Lifestyles by HHT™ brand products (“Products”) that are purchased from an HHT authorized dealer.

WARRANTY COVERAGE:
HHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions and limitations as described below.
WARRANTY PERIOD:
The warranty period begins on the earlier of: (i) the date of invoice for the Product;
(ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.
WARRANTY CONDITIONS:
- The Limited Lifetime Warranty covers Products that are purchased through a HHT authorized dealer or distributor. A list of HHT-authorized dealers is available on the HHT branded websites.
- This warranty is only valid while the Product remains at the site of original installation.
- Contact your installing dealer for warranty service. If the installing dealer is unable to provide necessary parts, contact the nearest HHT authorized dealer. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the Product.
- Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty.
- The Product body, metal firebox and heat exchanger carry the Limited Lifetime Warranty from the date of installation.
- The following components do not carry the Limited Lifetime Warranty but are warranted as follows:
- One Year from Date of Installation:
  - Gas and Electrical Components or Gaskets
  - Nickel Plated Materials
    - Excludes tarnishing
  - Glass Breakage, Logs/Refractory/Glass Panels due to thermal breakage
    - Surface, hairline cracks, scratches and slight color changes are not covered
  - Venting, optional accessories, optional glass doors
  - Labor Associated with Warranty Service Work
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
- Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and exterior surface finishes may occur; this is not a flaw and not covered under warranty.
- Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items, or other external sources and residues left on surfaces from the use of abrasive cleaners or polishes.
- Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts include: paint, firebricks, grates, flame guides and the discoloration of glass.
- Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to this noise are not covered by this warranty.
- Damages resulting from: (1) failure to install, operate, or maintain the Product in accordance with the installation instructions, operating instructions, and listing agent identification label furnished with the Product; (2) failure to install the Product in accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or incorrectly performed repairs; (5) inad- equate ventilation, negative pressure or environmental conditions, including, without limitation: hail, snow, ice, fallen branches, flooding, water damage and fading of color; (6) use of fuels other than those specified in the operating instructions; (7) installation or use of components not supplied with the Product or any other components not expressly authorized and approved by HHT; (8) modification of the Product not expressly authorized and approved by HHT in writing; and/or (9) interruptions or fluctuations of electrical power supply to the Product.
- Non-HHT venting components, hearth components or other accessories used in conjunction with the Product.
- Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.
- The Product’s capability to heat the desired space. Information is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consideration must be given to the Product’s location and configuration and environmental conditions.
This warranty is void if:
- The Product has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust-colored cast iron, bubbling, cracking and discoloration of steel or enamel finishes and cracking or spalling of refractory or cementitious materials.
- The Product is subjected to prolonged periods of dampness, condensation, ice or snow.
- There is any damage to the Product or other components due to water or weather damage which is the result of, but not limited to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY:
Repair or replacement by the provisions of this warranty will be the owner’s exclusive remedy for and will constitute HHT’s sole obligation under this warranty, under any other warranty
(express or implied), or in contract, tort or otherwise; provided, however, that if HHT is unable to provide repair or replacement expediently and cost- effectively, HHT may discharge all such obligations by refunding the purchase price of the Product. No employee, agent, dealer, or other person is authorized to give any warranty on behalf of HHT. TO THE EXTENT ALLOWED BY LAW, HHT MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HHT WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF DEFECTS IN OR USE OF THE PRODUCTS. Some states do not allow exclusions or limitation of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific rights; you also may have other rights, which vary from state to state. The duration of any implied warranty is limited to the duration of the warranty period specified herein.

Product Specific Information

Appliance Certification

MODEL: TWILIGHT-II-MDC
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Direct Vent Gas Appliance
STANDARD: ANSI Z21.50-2016 • CSA2.22-2016

This product is listed to ANSI standards for “Vented Gas Fireplaces” and applicable sections of “Gas Burning Heating Appliances for Manufactured Homes and Recreational Vehicles”, and “Gas Fired Appliances for Use at High Altitudes”.
NOTICE: This installation must conform with local codes. In the absence of local codes, you must comply with the National Fuel Gas Code, ANSI Z223.1-latest edition in the U.S.A. and the CAN/CGA B149 Installation Codes in Canada.

NOT INTENDED FOR USE AS A HEAT SOURCE.
This appliance is decorative in nature and not intended to be a source of heat.
NOT FOR USE WITH SOLID FUEL.
This appliance is not intended to burn solid fuel.

Glass Specifications

Tempered Glass (Interior Glass)
Hearth & Home Technologies appliances manufactured with tempered glass may be installed in hazardous locations such as bathtub enclosures as defined by the Consumer Product Safety Commission (CPSC). The tempered glass has been tested and certified to the requirements of ANSI Z97.1 and CPSC 16 CFR 1202 (Safety Glazing Certification Council SGCC# 1595 and 1597. Architectural Testing, Inc. Reports 02-31919.01 and 02-31917.01). This statement is in compliance with CPSC 16 CFR Section 1201.5 “Certification and labeling requirements” which refers to 15 U.S. Code (USC) 2063 stating “…Such certificate shall accompany the product or shall otherwise be furnished to any distributor or retailer to whom the product is delivered.”
Some local building codes require the use of tempered glass with permanent markings in such locations. Glass meeting this requirement is available from the factory. Please contact your dealer or distributor to order.
Ceramic Glass (Exterior Glass)
This appliance is equipped with 5 mm ceramic glass. Replace glass only with 5 mm ceramic glass. Please contact your dealer for replacement glass.

Thermal Performance Data

Air Infiltration, Water Resistance and Structural Tests
The Hearth & Home Technologies TWILIGHT-II-MDC In-door/Outdoor Appliance unit was tested to the following ASTM standards at the Stork Twin City Testing laboratory. Air infiltration test ASTM: E283-(04). The sample was tested at 1.57 psf (equivalent to a 25-mph wind load). Water resistance test ASTM:E331-00. The test specimen was tested at the requested test pressures of 8.0 & 25.0 psf. Structural test ASTM: E330-02. The unit was tested to a design pressure of 50-psf, a test pressure of 75-psf.

Test Results

BTU Specifications

Important Safety and Operating Information

Appliance Safety
WARNING! DO NOT operate fireplace before reading and understanding operating instructions. Failure to operate fireplace according to operating instructions could cause fire or injury.

DANGER HOT GLASS WILL CAUSE BURNS. DO NOT TOUCH GLASS UNTIL COOLED. NEVER ALLOW CHILDREN TO TOUCH GLASS.

Keep children away.
CAREFULLY SUPERVISE children in same room as fireplace.
Alert children and adults to hazards of high temperatures.

High temperatures may ignite clothing or other flammable materials.

Clothing, furniture, draperies, and other flammable materials must not be placed on or near the appliance.

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at-risk individuals. DO NOT operate the appliance with the barrier removed. If the barrier becomes damaged, the barrier shall be replaced with the manufacturer’s barrier for this appliance.
Contact your dealer or Hearth & Home Technologies if the barrier is not present or help is needed to properly install one.

Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns.

A physical barrier is recommended if there are at risk individuals in the house.
To restrict access to a fireplace or stove, install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces.
Install a switch lock or a wall/remote control with child protection lockout feature.
Keep remote controls out of reach of children.
Never leave children alone near a hot fireplace, whether operating or cooling down.
Teach children to NEVER touch the fireplace.
Consider not using the fireplace when children will be present.

Contact your dealer for more information, or visit: www. hpba.org/Product-Info /Fireplace-Stove-Heater/Glass-Fronts-Safety.
To prevent unintended operation when not using your fire-place for an extended period of time (summer months, vacations, trips, etc):

Remove batteries from remote controls.
Turn off wall controls.
Unplug 3 volt adapter plug (IPI) and remove batteries on IPI models.

WARNING: This product and the fuels used to operate this product (liquid propane or natural gas), and the products of combustion of such fuels, can expose you to chemicals including benzene, which is known to the State of California to cause cancer and reproductive harm. For more information go to: www. P65Warnings.ca.gov.

Clear Space
WARNING! DO NOT place combustible objects in front of the fireplace or block louvers. High temperatures may start a fire. See Figure 3.1.
Avoid placing candles and other heat-sensitive objects on mantel or hearth. Heat may damage these objects.

General Operating Parts
Figure 3.2 references the general operating parts of the appliance and the section of this manual in which they are discussed.

Fuel Specifications
WARNING! Risk of Fire or Explosion! Appliance must be set up for compatible gas type!

This appliance is designed to operate on either natural gas or propane. Make sure the appliance is compatible with gas type selected for installation site.
Conversions must be made by a qualified service technician using Hearth & Home Technologies specified and approved parts.

Good Faith Wall Surface/TV Guidelines
Figure 3.3 references the maximum interior wall surface temperatures above the appliance.

NOTICE: Temperatures listed above are taken with a temperature measuring probe as prescribed by the test standard used for appliance certification. Temperatures on walls or mantels taken with an infrared thermometer may yield increased temperatures of up to 30 degrees or more depending on the thermometer settings and material characteristics being measured.

Good Faith Guidelines for TV Installations above a Typical Gas Fireplace

Before Lighting Fireplace
Before operating this fireplace for the first time, have a qualified service technician:

Verify all shipping materials have been removed from inside and/or underneath the firebox.
Review proper placement of logs, ember material and/ or other decorative materials.
Check the wiring.
Check the air shutter adjustment.
Ensure that there are no gas leaks.
Ensure that the glass is sealed and in the proper position and that the integral barrier is in place.

WARNING! Risk of Fire or Asphyxiation! DO NOT operate fireplace with fixed glass assembly removed.

Lighting Instructions (IPI)
The IPI system may be operated with two D-cell batteries. When using batteries, unplug the transformer. To prolong battery life, remove them when using the transformer.

Appliance Break-In
Initial Break-in Procedure

The fireplace should be run three to four hours continuously on high.
Turn the fireplace off and allow it to completely cool.
Remove fixed glass assembly. See Section 5.A.
Clean fixed glass assembly. See Section 4.
Replace the fixed glass assembly and run continuously on high an additional 12 hours.
This cures the materials used to manufacture the fireplace.
NOTICE! Open windows for air circulation during fireplace break-in.
- Some people may be sensitive to smoke and odors.
- Smoke detectors may activate.

Heat Management

Burn Rate
The TWILIGHT-II-MDC has a constant burn rate which is controlled by the gas valve. Therefore the flame height is not adjustable.

Detailed Component Operating Instructions

IntelliFire™ Ignition System
IntelliFire™, an ignition system exclusively featured in Heatilator, Heat & Glo & Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage. Intellifire™ is an intermittent pilot ignition, which is an electronic system. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off.
NOTICE: Batteries should not be placed in the battery pack while using the transformer. Remove batteries before using the transformer, and unplug the transformer before installing the batteries. Battery polarity must be correct or module damage will occur.
Appliance ON/OFF:
If an optional remote control or wall control is installed, it should be used to control the ON/OFF function of the appliance. Follow instructions included with the installed control.
To operate the appliance without a wall control or remote control, use the ON/OFF switch located inside the control cavity of the appliance. See Figure 3.5. Access to the ON/OFF switch may vary depending on the choice of decorative front. In some cases a louver may need to be opened. In other cases, the decorative front may need to be removed.
CAUTION! Risk of Electric Shock! Avoid touching wires and electrical components in appliance control cavity.

Maintenance and Service

Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace.

When properly maintained, your fireplace will give you many years of trouble- free service. Contact your dealer to answer questions regarding proper operation, troubleshooting and service for your appliance. Visit www.heatnglo.com to locate a dealer. We recommend annual service by a qualified service technician.

Maintenance: Frequency and Tasks
The matrix below is an overview of maintenance tasks to be performed on the appliance. Sections B and C give details and instructions needed to assist the appropriate person in performing the tasks.

Maintenance Tasks: Homeowner
Installation and repair should be done by a qualified service technician only. The fireplace should be inspected before use and at least annually by a professional service person.
The following tasks may be performed annually by the homeowner. If you are uncomfortable performing any of the listed tasks, please call your dealer for a service appointment. More frequent cleaning may be required due to lint from carpeting or other factors. Control compartment, burner and circulating air passageway of the fireplace must be kept clean.

CAUTION! Risk of Burns! The fireplace should be turned off and cooled before servicing.
Note: If the appliance is installed on a screened porch, ensure the screen is kept clean to maintain proper airflow.

Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop cloth and a stable work surface.
CAUTION! Handle fixed glass assembly with care. Glass is breakable
- Avoid striking, scratching or slamming glass
- Avoid abrasive cleaners
- DO NOT clean glass while it is hot
- Prepare a work area large enough to accommodate fixed glass assembly and door frame by placing a drop cloth on a flat, stable surface.
  Note: Fixed glass assembly and gasketing may have residue that can stain carpeting or floor surfaces.
- Remove door or decorative front from fireplace and set aside on work surface.
- WARNING! Risk of Asphyxiation! Handle fixed glass assembly with care. Inspect the gasket to ensure it is undamaged and inspect the glass for cracks, chips or scratches.
- DO NOT operate fireplace with glass removed, cracked, broken or scratched.
- Replace as a complete assembly.
- Remove fixed glass assembly from appliance. See instructions below for removing and replacing interior and exterior glass assemblies.
- Clean glass with a non-abrasive commercially available cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass cleaner (consult with your dealer)
- Carefully set fixed glass assembly in place on fireplace. Hold glass in place with one hand and secure glass latches with the other hand.
- Inspect and operate all glass latches to ensure they move freely and no obstructions are present.
- Reinstall door or decorative front.
- Removing Fixed Glass Assembly- Interior
  - Loosen two wing nuts on bottom glass retainer bracket.
  - Loosen and remove two wing nuts on top glass retainer bracket. Remove glass retainer bracket. See Figure 4.1
  - Lift glass assembly off of glass retainer bracket.
- Replacing Fixed Glass Assembly – Interior
  - Position glass assembly on bottom glass retainer bracket. Tighten wing nuts on bottom glass retainer bracket.
  - Position top of glass assembly, position top glass retainer bracket and secure with two wing nuts.
- Removing Fixed Glass Assembly- Exterior
  - Remove vanity panel from appliance to expose glass latches.
  - Pull glass latch out to release. Grasp glass assembly on sides and pull bottom toward you. Slide glass assembly down and out from under glass retainer.
- Replacing Fixed Glass Assembly – Exterior
  - Slide top of glass assembly into position under glass retainer. Position bottom of glass assembly and secure latches.
  - Replace vanity panel.
Doors, Surrounds, Fronts
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface
- Assess condition of screen and replace as necessary.
- Inspect for scratches, dents or other damage and repair as necessary.
- Check that louvers are not blocked.
- Vacuum and dust surfaces.
Remote Control
Frequency: Seasonally
By: Homeowner
Tools needed: Replacement batteries and remote control instructions.
- Locate remote control transmitter and receiver.
- Verify operation of remote. Refer to remote control operation instructions for proper calibration and setup procedure.
- Place batteries as needed in remote transmitters and battery-powered receivers.
- Place remote control out of reach of children. If not using your fireplace for an extended period of time (summer months, vacations/trips, etc), to prevent unintended operation:
- Remove batteries from remote controls.
- Unplug 3 volt adapter plug on IPI models.
Exhaust Termination
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.
- Inspect exhaust termination for blockage or obstruction such as plants, bird nests, leaves, snow, debris, etc.
- Verify exhaust termination clearance to subsequent construction (building additions, decks, fences, or sheds). See Section 6.
Drip Tray
Frequency: As Needed
By: Homeowner
Tools needed: Protective gloves
Under certain weather conditions, some water may accumulate inside the appliance. This is normal and expected. The control compartment contains two removable drip pans that may be cleaned as necessary.
- Note the orientation of drip trays on shoulder screw before removing. Replace drip trays in same orientation as shown in Figure 4.5.
- Excess moisture can be eliminated by burning the appliance for a few hours.

Maintenance Tasks: Qualified Service Technician
The following tasks must be performed by a qualified service technician.

Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, drop cloth and a stable work surface.
- Inspect gasket seal and its condition.
- Inspect fixed glass assembly for scratches and nicks that can lead to breakage when exposed to heat.
- Confirm there is no damage to glass or glass frame. Replace as necessary.
- Verify that fixed glass assembly is properly retained and attachment components are intact and not damaged. Replace as necessary.
Firebox
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, sandpaper, steel wool, cloths, mineral spirits, primer and touch-up paint.
- Inspect for paint condition, warped surfaces, corrosion or perforation. Sand and repaint as necessary.
- Replace fireplace if firebox has been perforated.
Control Compartment and Firebox Top
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, dust cloths
- Vacuum and wipe out dust, cobwebs, debris or pet hair.
  Use caution when cleaning these areas. Screw tips that have penetrated the sheet metal are sharp and should be avoided.
- Remove all foreign objects.
- Verify unobstructed air circulation.
Glass Rock Media Maintenance
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, container, mild dish soap, cloth or rag
- The glass rock media will loose its luster over time. This is normal wear for this application. The appearance of the media can be restored by periodic cleaning. It is recommended that the glass rock media be rinsed thoroughly with water to remove dust and debris. An easy method to clean the glass rock media is to place the contents of the bag into a container of water and mild dish soap. Rinse thoroughly with clean water. Drain water from container and allow the glass rock media to dry thoroughly before installing into the fireplace. Reinstall glass rock media into appliance using the instructions in the appliance installation manual.
Burner Ignition and Operation
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk broom, flashlight, voltmeter, indexed drill bit set, and a manometer.
- Verify burner is properly secured and aligned with pilot or igniter.
- Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace burner if necessary.
- Verify batteries have been removed from battery backup IPI systems to prevent premature battery failure or leaking.
  Check for smooth lighting and ignition carryover to all ports. Verify that there is no ignition delay. Inspect and ensure the lighting of the main burner occurs within four seconds of the main gas valve opening.
- Inspect for lifting or other flame problems.
- Verify air shutter setting is correct. See Installation Manual for required air shutter setting. Verify air shutter is clear of dust and debris.
- Inspect orifice for soot, dirt and corrosion. Verify orifice size is correct. See Service Parts List for proper orifice sizing.
- Verify manifold and inlet pressures. Adjust regulator as required.
- Inspect pilot flame pattern and strength. See Figure 4.1 for proper pilot flame pattern. Clean or replace the orifice spud as necessary.
- Inspect IPI flame sensing rod for soot, corrosion and deterioration. Polish with fine steel wool or replace as required.
- Verify that there is not a short in flame sense circuit by checking continuity between pilot hood and flame sense rod. Replace pilot as necessary.
- Check all accessible gas-carrying tubes, connections, pipes and other components for leaks.

Troubleshooting and Frequently Asked Questions

Frequently Asked Questions

Contact your dealer for additional information regarding operation and troubleshooting. Visit www.hearthnhome.com to locate a dealer.

Troubleshooting
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

Reference Materials

Accessories
Install approved accessories per instructions included with accessories. Contact your dealer for a list of approved accessories.
WARNING! Risk of Fire and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional acces-sories with this appliance. Using non- listed accessories could result in a safety hazard and will void the warranty.
Once installed, operate per instructions included with accessories.

Fan Kit (optional)
If desired, a fan kit may be added. Contact your dealer to order the correct fan kit.
Remote Controls, Wall Controls and Wall Switches
Follow the instructions supplied with the control installed to operate your fireplace:
For safety:
- Install a switch lock or a wall/remote control with child protection lockout feature.
- Keep remote controls out of reach of children. See your dealer if you have questions.
Decorative Doors and Fronts
WARNING! Risk of Fire! Install ONLY doors or fronts approved by Hearth & Home Technologies. Unapproved doors or fronts may cause fireplace to overheat.
This fireplace has been supplied with an integral barrier to prevent direct contact with the fixed glass panel. DO NOT operate the fireplace with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the barrier is not present or help is needed to properly install one.
For more information refer to the instructions supplied with your decorative door or front.

Service Parts

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

Additional service part numbers appear on following page.

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

Additional service part numbers appear on following page.

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

Contact Information
Please contact your Hearth & Home Technologies dealer with any questions or concerns.
For the location of your nearest Hearth & Home Technologies dealer, please visit www.hearthnhome.com.
Hearth & Home Technologies
7571 215th St, Lakeville, MN 55044

NOTICE
DO NOT DISCARD THIS MANUAL

Important operating and maintenance instructions included.
Read, understand and follow these instructions for safe installation and operation.
Leave this manual with party responsible for use and operation.

This product may be covered by one or more of the following patents: (United States) 5613487, 6006743, 6019099, 6053165, 6145502, 6374822, 6484712, 6601579, 6769426, 6863064, 7077122, 7074035, 7098269, 7258116, 7322819, 7470729, 7726300, 8147240, 9625149 or other U.S. and foreign patents pending.