BlackBerry AtHoc Geofencing User Guide

BlackBerry AtHoc
Geofencing

AtHoc Geofencing

What is AtHoc Geofencing?

AtHoc Geofencing is a standalone application that enables operators to accurately and easily track the location of users in the field. Using AtHoc Geofencing, operators can easily identify where a user currently is, where they’ve been, and how long they’ve been there. AtHoc Geofencing provides automated entry and exit tracking, giving the operator greater situational awareness of their users.
Enable geofence features
The AtHoc Geofence application is not enabled by default.
Before you begin: You must be a System Administrator to enable geofence features.

1. Log in to the BlackBerry AtHoc management system as a System Administrator.
2. Click .
3. On the Settings screen, in the System Setup section, click Feature Enablement.
4. On the Feature Enablement screen, click the IsGeoFencingAppSupported row.
5. On the Edit Feature Enablement dialog, select True from the Enabled drop-down list to enable geofencing.
6. Optionally, if you are logged in to an enterprise or super enterprise organization, select the Force all children to inherit option.
7. Click Save.

The AtHoc Geofencing features are enabled and the Geofencing button appears on the home page of the BlackBerry AtHoc management system.
Access the Geofence application
Before you begin:

• You must be a Geofence Manager, Enterprise Administrator, Organization Administrator, or System Administrator to access the Geofence application.
• Geofence features must be enabled.

1. Do either of the following:
   • Log in to the BlackBerry AtHoc management system as a Geofence Manager, Enterprise Administrator,
   Organization Administrator, or System Administrator and then click Geofencing on the home page.
   • Open a browser window and enter the following URL: https://<>/geofence.
   The AtHoc Geofence application opens in a new browser tab.

2. Optionally, from the AtHoc Geofence application, manage Geofence map settings and controls.

Geofence map settings and controls

Geofence map settings

layers. For more information about adding and validating shape layers, see Shape layers in the BlackBerry AtHoc Live Map guide.
| Open the Geofence manager. Create and manage geofences. View dwelling reports.
| Access the Help & Support page. This page provides information about the product version, terms of service, and a link to the documentation.
| Open the Map Settings screen in the BlackBerry AtHoc management system.
| View your profile information.

Geofence map controls

that location.
| Select the type of map you want to view.
| Open the drawing tools panel.
| Draw a polygon on the map.
| Draw a rectangle on the map.
| Draw a circle on the map.
| Select or deselect a shape on the map.
| Delete a drawn shape from the map.
| Open the measurement tools tray.
| Measure the distance between points on the map.
| Measure the area of a drawn shape on the map.
| Clear a measurement from the map.
| Close a tool tray or panel.
| Move to the default view.
| Zoom in.
| Zoom out.

Create a geofence

Create geofences to track the location of your users. The entry and exit times of users who enter or leave the geofence are tracked.
Before you begin:

•  You must be a Geofence Manager, Enterprise Administrator, Organization Administrator, or System Administrator to create a geofence.
• Geofence features must be enabled.

1. Access the Geofence application.

2. In the side navigation bar, click > Create Geofence. The Create Geofence panel opens.

3. On the map, do any of the following:
   • Click   to search for a location on the map.
   • Click to open the drawing tools panel and then draw a shape on the map.
   • Select an existing shape on the map.
   • Select an imported shape layer on the map. To display an imported shape layer, click to open the Imported Shape Layers panel. Toggle the switch for the shape layer to display it on the map.

4. On the Create Geofence panel, in the Basic section, select the Active or Inactive status option. Active is selected by default. Inactive geofences do not appear on the map. User entries and exits are tracked only in active geofences.

5. In the Basic section, enter a name and description for the geofence. The Name field has a 100 character limit. The Description field has a 300 character limit. The following special characters are not allowed: ` ! $ % & ^ = . ; \ : ? ” < > | [ ].

6. In the Tags field, add up to 5 tags. Select a predefined tag, or type to create a new tag. Press Enter on your  keyboard to save the tag. The following special characters are not allowed: ` ! $ % & ^ = . ; \ : ? ” < > | [ ].

7. In the Tracked Users section, do either of the following to add tracked users to the geofence. At least one active user must be selected. Operators with userbase restrictions see only users they have access to.
   • Click the USERS tab. Click ADD USERS. On the Add Users dialog, select the users to track. Click APPLY. You can select up to 50 users.
   • Click the DISTRIBUTION LISTS tab. Click inside the Distribution Lists field and then select the distribution lists to include from the pull-down menu. Click anywhere outside of the Distribution Lists field to exit the distribution list selector.
   The number of tracked users is displayed in the Tracked Users section. Click the number of tracked users to open the Tracked Users dialog and view information about the tracked users.

8. Click Save.

View all geofences

Before you begin:

• You must be a Geofence Manager, Enterprise Administrator, Organization Administrator, or System Administrator to access the geofence manager.
• Geofence features must be enabled.

1. Access the Geofence application.
2. In the side navigation bar, click > Geofences. The Geofences panel opens. A indicates an active geofence. A indicates an inactive geofence. The indicates the number of active users in a geofence. Any tags associated with a geofence are displayed below the name of the geofence.
3. Optionally, click the name of a geofence to zoom to it on the map.
4. Optionally, in the row for a geofence, click to do any of the following:
   • Edit the geofence
   • View the dwelling report
   • Delete the geofence

View tracked users for a geofence

Before you begin:

• You must be a Geofence Manager, Enterprise Administrator, Organization Administrator, or System Administrator to view the tracked users for a geofence.
• Geofence features must be enabled.

1. Access the Geofence application.
2. In the side navigation bar, click > Geofences. The Geofences panel opens. The indicates the number of active users in a geofence.
3. On the Geofences panel, in the row for a geofence, click   > Edit.
4. On the Edit Geofence panel, click the link that displays the number of users in the Tracked Users section. The Tracked Users dialog appears, displaying all tracked users in the geofence.
5. Optionally, on the Tracked Users dialog, do any of the following:
   • Click any column header to sort the display alphabetically by that column’s values.
   • Enter a name in the Search names field to search for a tracked user by display name, username, first name, or last name.
   • Click COLUMNS to toggle the display of any column on or off. Each column represents a user attribute. Organization hierarchy and dynamic hierarchy type attributes are not supported.
   • Click FILTERS to narrow the display of tracked users by display name, username, first name, or last name.
   • Click DENSITY to adjust the height of rows in the display.

Edit a geofence

Before you begin:

• You must be a Geofence Manager, Enterprise Administrator, Organization Administrator, or System Administrator to create a geofence.
• Geofence features must be enabled.

1. Access the Geofence application.

2. In the side navigation bar, click > Geofences.

3. On the Geofences panel, in the row for a geofence, click > Edit.

4. On the Edit Geofence panel, in the Basic section, do any of the following:
   • Select the Active or Inactive status option.
   • Update the name and description for the geofence. The Name field has a 100 character limit. The Description field has a 300 character limit. The following special characters are not allowed: ! $ % & ^ = . ; \ : ? ” < > | [ ]. • In the Tags section, add up to 5 tags. Select a predefined tag, or type to create a new tag. Press Enter on your keyboard to save the tag. The following special characters are not allowed: ! $ % & ^ = . ; \ : ? ” < > | [ ].
   Click to remove a tag.

5. On the geofence map, click to move the location of the geofence or change its shape. This option is available only for geofences created by drawing a shape on the map. The shapes of geofences created from imported shape layers cannot be modified.

6. On the Edit Geofence panel, in the Tracked Users section, do any of the following:
   • Click the link that displays the number of users in the Tracked Users section. The Tracked Users dialog appears, displaying all tracked users in the geofence.
   • Click the USERS tab. Click ADD USERS to add additional tracked users to the geofence. On the Add Users dialog, select the users to track. Click APPLY.
   • Click the DISTRIBUTION LISTS tab. Click inside the Distribution Lists field and then select the distribution lists to include from the pull-down menu. Click anywhere outside of the Distribution Lists field to exit the distribution list selector.
   • Click to remove a tracked user.

7. Click   Save.

View geofence dwelling reports

The geofence dwelling report provides information about the entry, exit, and dwelling times of your users for one or more geofences.
Before you begin:

• You must be a Geofence Manager, Enterprise Administrator, Organization Administrator, or System Administrator to view geofence dwelling reports.
• Geofence features must be enabled.

1. Access the Geofence application.

2. Do either of the following:
   • To view a dwelling report for all geofences in your organization, in the side navigation bar, click > Reports. The Dwelling Report screen opens. The dwelling report for the last day is displayed by default.
   • To view a dwelling report for a specific geofence, click > Geofences. On the Geofences panel, on the row for a geofence, click > View Report.

3. Optionally, on the Dwelling Report screen, select a entry and exit time and date from the Entry Time and Exit Time calendar pickers.

4. Optionally, on the Dwelling Report screen, do any of the following:
   • Click any column header to sort the display alphabetically by that column’s values.
   • Enter a name in the Search geofence field to search for a geofence.
   • Click COLUMNS to toggle the display of any column on or off.
   • Click   DENSITY to adjust the height of rows in the display.
   • Click EXPORT > Download as CSV to save the dwelling report to your local system.

Export geofence dwelling reports

Before you begin:

• You must be a Geofence Manager, Enterprise Administrator, Organization Administrator, or System Administrator to export geofence dwelling reports.
• Geofence features must be enabled.

1. Access the Geofence application.
2. To export a dwelling report for all geofences in your organization, in the side navigation bar, click > Reports.
3. To export a dwelling report for a specific geofence, click > Geofences. On the Geofences panel, on the row for a geofence, click > View Report.
4. On the Dwelling Report screen, click EXPORT > Download as CSV to save the dwelling report to your local system.

Delete a geofence

Deleting a geofence cannot be undone. Deleting a geofence also deletes all data related to the geofence.
Before you begin:

• You must be a Geofence Manager, Enterprise Administrator, Organization Administrator, or System Administrator to export geofence dwelling reports.
• Geofence features must be enabled.

1. In the side navigation bar, click   > Manage.
2. On the Geofence Manager panel, in the row for a geofence, click  > Delete.
3. On the Delete geofence? confirmation dialog, click DELETE.

BlackBerry AtHoc Customer Support Portal

BlackBerry AtHoc customers can obtain more information about BlackBerry AtHoc products or get answers to questions about their BlackBerry AtHoc systems through the Customer Support Portal:
https://www.blackberry.com/us/en/support/enterpriseapps/athoc
The BlackBerry AtHoc Customer Support Portal also provides support via computer-based training, operator checklists, best practice resources, reference manuals, and user guides.

Documentation feedback

The BlackBerry AtHoc documentation team strives to provide accurate, useful, and up-to-date technical documentation.
If you have any feedback or comments about BlackBerry AtHoc documentation, email athocdocfeedback@blackberry.com.
Please include the name and version number of the document in your email.
To view additional BlackBerry AtHoc documentation, visit https://docs.blackberry.com/en/id-comm-collab/blackberry-athoc.
To view the BlackBerry AtHoc Quick Action Guides, see https://docs.blackberry.com/en/idcomm-collab/blackberry-athoc/Quick-action- guides/latest.
For more information about BlackBerry AtHoc products or if you need answers to questions about your BlackBerry AtHoc system, visit the Customer Support Portal at https://www.blackberry.com/us/en/support/enterpriseapps/athoc.

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References

• BlackBerry Docs
• Athoc support

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