Volvo Self Case Creation Service Instructions
- July 4, 2024
- VOLVO
Table of Contents
Volvo Self-Case Creation Service
Product Information
Specifications
- Product Name: Self-Service Case Creation
- Compatibility: DSC NA | Self Service Portal / LCrotts
- Date: 3/21/2024
Product Usage Instructions
Register A Case
Allows you to register a ticket with the Dealer Support Center
North America or the Dealer Support Center Tech Tool depending on
your issue.
My List
Allows you to browse all your tickets whether they are Open or Closed.
My Cases
Provides a breakdown of the following:
- a. Active – All of your active cases
- b. Needs Attention – All your cases that need notes reviewed for information
- c. Closed – All of your cases that are closed
DSC NA Tech Tool
For any TechTool Application / Client ID / Password Issue, submit your
case.
Keyword Search
You can perform a search on the following fields:
-
A. Number
-
B. Subject
-
C. Caller
-
D. On Behalf Of
-
E. State
-
Register A Case – This allows you to register a ticket with the Dealer Support Center North America or the Dealer Support Center Tech Tool depending on your issue
-
My List allows you to browse all your tickets whether they are Open or Closed
-
My Cases gives you the breakdown of the following:
- Active – All of your active cases
- Needs Attention – All your cases that need notes reviewed for information
- Closed – All of your cases that are closed 2024
How to Register A Case
- Caller: Enter the name of the person creating the case
- On Behalf Of: Enter the name or user ID of the person who is having the issue
- Contact Information: Phone Number or Email Address of who to contact when the issue is resolved
- Brand: Will be either Mack Trucks or Volvo Trucks
- Application: Please leave this field blank
- Subject: Short description of the issue and the application
- Description: Provide a detailed description of the issue and the user ID
- Case Urgency: Low, Medium, or High – These fields are according to how many users are affected
- How Many Users are Affected: One User, Multiple Users or Entire Company
- Your DSC: DSC NA (TCP Applications/User access/Password Issue)
- DSC NA Tech tool (Any TechTool Application /Client ID/Password Issue)
- Submit your case
MY LIST
When you select My List you can perform the following search.
- Keyword Search– You can perform a search on the following fields
- A.Number
- B.Subject
- C.Caller
- D.On Behalf Of
- E.State
- When you perform a search in My List you can select the case number and get detailed information regarding the ticket.
- You can add comments in the message field and you can add any attachments to your case.
FAQ
Q: How do I register a case with the Dealer Support Center?
A: To register a case, go to the Self-Service Portal and follow the
instructions under “Register A Case.”
Q: Where can I find all my open and closed tickets?
A: You can find all your tickets, whether open or closed, under “My List”
in the Self-Service Portal.