GRANDSTREAM UCM Remote Connect User Manual

GRANDSTREAM UCM Remote Connect User

About UCM RemoteConnect (UCMRC)

UCM RemoteConnect empowers businesses to easily build a secure communications and collaboration solution for all employees – on-site and remote. It is a companion cloud service for the UCM6300 Series that provides always-on, automatic NAT firewall traversal to ensure secure connections from anywhere outside the corporate network. UCMRC offers a zero-touch, out-of-the-box platform to be up-and-running immediately and can be centrally managed from the cloud through the Grandstream Device Management System (GDMS). UCM RemoteConnect allows employees to securely work from anywhere using the Wave app for mobile and desktop as well as any Grandstream endpoint registered to a UCM6300 Series IP PBX. By providing a full ecosystem of remote collaboration tools, services and management for the UCM6300 Series, UCM RemoteConnect is the ideal platform for any organization looking to securely support remote workers, multiple offices and more.

Solution Positioning
UCM RemoteConnect transforms the UCM Series of IP PBXs into a hybrid communication solution that can be easily and securely reached from outside the corporate network. It empowers businesses utilizing the UCM Series to build a communication and collaboration platform that can be securely reached from anywhere using nearly any device. It is the ideal solution for the modern, dispersed business and provides flexibility for future business growth.

Competitive Features

• Cloud-based NAT firewall traversal runs on Amazon Web Services (AWS) with 99.9999% reliability
• Pairs with the UCM6300 Series of IP PBXs
• Supports collaboration through the Wave app for desktop, mobile and web as well as any Grandstream endpoint registered to a UCM6300 Series device
• Integrated with GDMS for centralized management
• Cloud storage provides seamless data and file backups as well as well storage security
• CloudIM add-on allows you to sync-together UCM6300 Series in multiple locations
• Built-in advanced system and device monitoring, diagnosis and troubleshooting tools, real-time alerts and reports

UCM RemoteConnect

Securely Collaborate with UCM RemoteConnect

• Centralized, cloud setup & management for the UCM6300 Series
• Automatic NAT traversal ensure secure remote connections
• Active network security protection and monitoring
• Provides a failover mechanism to protect from network outages

Easily Build a Solution that Can Be Accessed From Anywhere
Communicate seamlessly by securing connections between the UCM6300 Series, the Wave app and Grandstream SIP endpoints – no matter if users are in the office, working from home or travelling.

Easy Setup & Remote Management of UCM6300 Ecosystem

• A zero-touch out-of-box platform that allows remote users & devices to reach a UCM6300 from outside your corporate network
• It is up-and-running immediately
• Allows you to manage the UCM6300 Series remotely & centrally

Powerful Network Security

• UCMRC provides always-on, automatic NAT firewall traversal to ensure secure connections by users outside of your network
• Provides active security protection, monitoring, alarms, troubleshooting and more to ensure your network is always secure.

UCM RemoteConnectz

Wave app – the collaboration hub

• The free Wave app allows teams to communicate and collaborate from anywhere, at anytime, using nearly any device.
• Wave provides easy access to voice and video calls, meetings, chat, file sharing, voicemail and more.

Customize for Any Business

UCM RemoteConnect allows you to customize your account for your specific business, including custom domain names, logos, contacts and much more.

CloudIM: One Network for All Locations

• The Cloud IM add-on allows you to sync-together UCM6300 Series devices in any location, enabling businesses to build one network that can be utilized across all locations and accessed remotely.

Get More from the UCM with Cloud Storage

• Cloud storage, available with the Cloud IM add-on, allows you expand the local storage of any UCM6300 Series
• Provides critical backup of data and files
• Allows the UCM series to maximize core services & functionality

UCM RemoteConnect Plans

UCMRC Features & Add-Ons
Additional Features

Add-Ons

UCMRC Deployment Scenarios

Basic
Small offices, restaurants, cafes
Very few remote users and basic remote admin capability is sufficient

Basic + Admin Add-On
Retail/food chains and hospitals
Very few remote users but advanced remote admin capability is critical

Plus
Residential, apartments, dorms
Ideal for door access control solutions with many audio/video intercom stations and mobile apps

Plus
Residential, apartments, dorms
Ideal for door access control solutions with many audio/video intercom stations and mobile apps

Pro
Small-to-medium business
A modest remote workforce with audio/video/ collaboration needs

Business
Medium business
A medium business with a modest remote workforce and audio, video and collaboration needs

Enterprise
Large Business
A large business with a large remote workforce and audio, video and collaboration needs

How to Order a UCMRC Plan

Grandstream Channel Partners

1. Login to your UCM RemoteConnect sales portal account
2. Click “create a new order”
3. Add the MAC address & serial number of your customer’s UCM6300 Series which is being associated with the plan
4. Select the plan they are purchasing and any add-ons
5. Click “purchase.”

The plan is now activated and the customer can login to their GDMS account to utilize UCMRC.

Resellers – Paid Plans

1. Contact your Grandstream distributor to purchase UCMRC plans
2. Paid UCMRC plans need to be bought from the same distributor that the UCM6300 was purchased from.
3. The Distributor will Activate the UCMRC plan (using the steps to the left)
4. Login to GDMS to manage all UCMRC functionality

Resellers – Free Plan & Free Trial

1. Login to GDMS (or create an account) and click on the UCM RemoteConnect tab
2. Enter the serial number and MAC address of the UCM6300 series IP PBX
3. Use UCM RemoteConnect and GDMS to manage all functionality

UCMRC Competitive Comparison: 3CX

Plans

Features

UCMRC Competitive Comparison: Yeastar

Plans

Features

UCM6300 Ecosystem Deployment Example

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