VIMAR 03890 Hands Free Unit For Remote Assistance Calls Installation Guide

VIMAR 03890 Hands-Free Unit For Remote Assistance Calls

Specifications:

• Product Name: Hands-free unit for remote assistance calls
• Model Number: 03890
• Power Supply: AC power or backup battery
• Power Adapter: DC 9V 1A SPS
• Battery: Rechargeable, takes approximately 72 hours to fully charge
• Communication: GSM

Product Usage Instructions

1. Power Supply:

The device can be powered by AC power or backup battery.

• AC Power: Connect the provided DC 9V 1A SPS power adapter. Green LED indicates AC connection.
• Backup Battery: Rechargeable battery serves as backup. Switch must be ON for charging and backup power.

2. Installation:

1. Secure the unit to the mounting bracket aligning the imprinted signs.
2. Turn the unit clockwise to the closed position.

Table Mounting:

1. Clean the unit with degreasing detergent.
2. Connect the power supply to the DC jack.
3. Attach the non-slip pad to the back of the unit.
4. Place the device in the desired position.

3. Call Cycle Operation:

The device will call programmed numbers within a group in order until one answers. The call cycle ends after a successful call.

Frequently Asked Questions

• Q: How long does it take to fully charge the backup battery?
  • A: It takes approximately 72 hours to fully charge the rechargeable battery.
• Q: What does it mean when the Green LED flashes once every 5 seconds?
  • A: The flashing Green LED indicates an AC power failure, and the device will signal an AC failure report.

Introduction

The remote assistance device allows you to call recorded numbers by mobile phone and can be programmed by sending an SMS message to the phone number of the SIM installed within it. The hands-free call is sent by pressing the “ALARM” push button on board or using the push button on the bracelet/pendant accessory supplied, or another device connected to the interface art. 03895. The device can also receive incoming calls with automatic answering.
CAUTION: This is not a medical life-saving device. The correct emergency reporting may depend on external factors such as cell signal reception, status of the network, availability of residual credit, etc.

Application Overview

Parts Identification

The Power Supply

The remote assistance device can be powered by either AC power or a backup battery.

AC Power

A DC 9V 1A SPS power adapter is provided for AC power connection.

• When AC power is connected, the Green LED will turn steady on to indicate AC connection.
• When AC power is disconnected, the Green LED will flash once every 5 seconds to indicate AC failure, the remote assistance device will signal an AC failure report.

Backup Battery

In addition to the AC power adapter, a rechargeable battery is installed inside 03890 to serve as a backup in case of a power failure.

• During normal operation, the AC power adapter is used to supply power to 03890 and at the same time recharge the battery. It takes approximately 72 hours to fully charge the battery.
• If the battery switch is set to OFF, the battery will not be charged when AC power is connected and nor will it serve as a backup power source when AC power is missing. You need to switch the battery to ON for it to be charged when AC power is connected and serve as a backup power source when AC power is missing.

Installation

Inserting the SIM card

• Before inserting the SIM card in the device, disable any PIN code. To do this, insert the SIM card in your smartphone and follow the instructions provided to disable the PIN.
• The SIM slot is on the rear of the device.
• Insert the SIM gently into the slot.
• Any SMS messages stored on the SIM will be deleted when the device is started up. N.B.
  • Use only nano SIM cards.
  • Do not use adaptors to insert the SIM in the slot

Surface mounting

1. Break the two knockouts on the surface mounting bracket.
2. Use the two holes as a template, making sure the symbol of the triangle on the brackets is facing up.
3. Drill and secure the bracket to the wall with screws.
4. Connect the power supply unit to the DC jack in the Hands-free Unit and position the cable correctly.
5. Secure the Hands-free Unit to the mounting bracket. Make sure the sign imprinted on the device lines up with the one on the back of the bracket.
6. Turn the Hands-free Unit clockwise until it is in the closed position

Table mounting

1. Clean the back of the Hands-free Unit with degreasing detergent.
2. Connect the power supply unit to the DC jack in the Hands-free Unit and position the cable correctly on the left or right (Figure 1).
3. Remove the protective film from the non-slip pad and secure it to the back of the Hands-free Unit (Figure 2).
4. Place the device in the desired position (Figure 3).

Call cycle operation

This section presents the operation of the call cycle the device carries out. The logic depends on parameter 3 of the RPT programming control which specifies the group the phone number to call belongs to. Each programming slot can be associated with a single group.

Call cycle within the same group

If multiple phone numbers are programmed within the same group, the remote assistance device will call the numbers in the order defined by the programming slot (from 1 to 5). The device will stop calling as soon as one of the numbers answers the call. This means that the device will not call any numbers that may be left on the list and the call cycle ends

Example

• 2 numbers have been programmed (parameter 2 of the RPT control) at programming slot 1 and 3 (parameter 1 of the RPT control) and both have been assigned to group
• 1 (parameter 3 of the RPT control). The remote assistance device will start to call the number saved in index 1 and if:
• the number called answers, the device will consider the call cycle ended;
• the number called does NOT answer, the device will call the second number on the list.

If the second number called answers, the cycle will be considered ended. If one or both numbers called do not answer, the device will attempt to call each number up to 4 times. After these first 4 call attempts for each number, the device waits 5 minutes then starts the call cycle again. At the third call cycle without answers, the device stops. Supposing none of the numbers answer the representation of the cycle described in the example is as shown below.

If during any of the attempts within any of the call cycles one of the two numbers answers the cycle ends.

Voicemail – Power supply – International dialing code

Call cycle for several groups

If 1 or more phone numbers are programmed to at least 2 groups, the remote assistance device will call the numbers in the order defined by the programming slot (from 1 to

• After the first group has ended, regardless of whether there was an answer or not, the device will move on and call the numbers in the subsequent group. The device will end the call cycle as soon as at least one of the call attempts to a number in one group was successful and all the numbers in the groups have been called.

Example

• 2 numbers have been programmed (parameter 2 of the RPT control) at programming slot 1 and 4 (parameter 1 of the RPT control) and 2 more numbers at slot 2 and 3.
• Numbers 1 and 4 have been assigned to group 1 whereas numbers 2 and 3 to group 2. The remote assistance device will start to call the number saved in index 1 and if:
• the number answers, the device will consider the call cycle towards that group ended, moving on to the first number saved for the next group;
• the number does not answer, the device will move on to the second number in the same group regardless of whether there is an answer or not and will then move on to the first number in the next group.

As in the previous case, the cycle will end after 3 call cycles. Supposing one of the numbers saved answers the second attempt the representation of the cycle described in the example is as shown below.

Number 4 answers so the device, after the call ends, moves on to the next group (where nobody answers). The cycle ends and is not repeated a third time because at least one number is answered in one of the two groups.

Voicemail

It is advisable to disable voicemail on the numbers programmed as recipients of the emergency reports. The device considers the reporting to have been made correctly when it receives the “pick up” message from the recipient and in the case of a voicemail it could interpret the voicemail answer incorrectly and consider the call cycle as ended. To disable the voicemail on the programmed number please contact your phone operator

Power supply

In the event the mains power supply is interrupted for more than 5 consecutive minutes, in order to preserve its battery charge, the device sends a notification SMS message and de-energises the cellular module. During the power supply outage, the following is therefore not possible:

• programming the device by sending control SMS messages (the latter will in actual fact be performed as soon as the power supply is restored);
• receiving incoming calls.

The emergency call function remains operational: when the button is pressed, the device re-enables the cellular module. What’s more, the periodic test message continues to be sent to notify the status of the battery.

N.B.:

• It takes approximately 20 seconds to re-enable the cellular module, after which the device will start the call cycle consisting of 20 seconds guard time and the time required to complete the call cycles (see the relevant section of the manual for details). At the end of the cycle, the device will return to energy saving mode, disabling the cellular module again. The status LEDs during the device not powered and not calling phase will flash green (to indicate no power supply) and red (to indicate the cellular module is off) respectively.
• If the battery charge level reaches 20% the device sends a flat battery notification SMS message: “VCP-LTE low battery, battery 20%”. When the battery is completely flat,
  the red LED varies its ON/OFF frequency to once a second. In this state, the messages relating to the device status are not sent.

International dialling code

The programming of numbers preceded by an international dialling code to make calls is permitted both with the + prefix and with the 00 variant (e.g. +39 or 0039). To programme favourite incoming numbers, the use of the prefix in the programming field is forbidden, otherwise the incoming call will NOT be received automatically

SMS Remote Programming – First-time programming

SMS Remote Programming

The device is programmed by sending specific SMS message controls to the number of the SIM in the device. When each SMS message control is sent, the device answers with a SMS message containing the name of the control sent followed by . If no message is received or an ERROR message is received, followed by the control name, the sending/receipt/execution was not successful. The word PROG is non-editable. The access code used (1111) corresponds to the last 4 last digits of the IMEI shown on the tracking label on the back of thedevice.

The general procedure is as follows:

1. Enter the SMS screen on your mobile phone or smartphone.
2. Enter the programming control (see the SMS remote programming controls tables below).
3. Enter a colon (:).
4. Enter SMS Keyword (default is PROG).
5. Enter a comma (,).
6. Enter the Access Code (default is 1111).
7. Enter a comma (,).
8. Enter the parameter(s).
9. The composition of the control is completed. You can send the control to 03890 now.

First-time programming

1. Set the APN  APN:PROG,1111,,,
   Parameter 1: enter the APN of the telephone operator
   Parameter 2: enter the user (optional, leave empty if not present)
   Parameter 3: enter the password (optional, leave empty if not present)
   Example: APN:PROG,1111,ibox.tim.it,, (the highlighted digits should be replaced with the last 4 digits of the IMEI code on the label affixed to the speakerphone 03980)
   N.B. The user and password fields, even when empty, must always be separated by a comma.

2. Program the numbers to call  RPT:PROG,1111,,, ,,,

   • Parameter 1: field for programming the number
   • Parameter 2: telephone number
   • Parameter 3: group the number belongs to
   • Parameter 4: always enter 0
   • Parameter 5: always enter 0
   • Parameter 6: always enter 4
   • Example: RPT:PROG,1111,1,0039378552428,1,0,0,4
   • N.B. It is possible to specify the country dialing code, e.g. +39 or 0039 etc.
     Points 1 and 2 must be done while 3, 4, 5, 6, 7 and 8 are optional.

3. Programme the device answer mode  ANSIN:PROG,1111,,
   Parameter 1:

   • enter 0 to not receive incoming calls;
   • enter 1 to receive incoming calls (the device will ring; to answer, press the ALARM button or the one of the pendant/bracelet if associated);
   • enter 2 to answer automatically without pressing any push button.
   • Parameter 2: always enter 0
   • Example: ANSIN: PROG,1111,1,0

4. Programming favorite numbers (the device answers incoming calls from favorite numbers automatically)  CALID:PROG,1111,,

   • Parameter 1: programming field for the favorite number (options 1 and 2 available)
   • Parameter 2: enter the phone number to program as favourite
   • Example: CALID: PROG,1111,1,378552428

5. Programming the access code -> ACCES:PROG,,,

   • Parameter 1: enter the current access code
   • Parameter 2: enter 1
   • Parameter 3: enter the new access code
   • The access code used in the example (1111) corresponds to the last 4 last digits of the IMEI shown on the tracking label on the back of the device.
   • Example: ACCES: PROG,1111,1,1234
     CAUTION: Always note down the access code set. If you lose it, contact the Vimar technical assistance service. We recommend you edit the default access code.

6. Volume adjustment -> SPKVL:PROG,,,

   • Parameter 1: enter 1
   • Parameter 2: enter a value between 1 (minimum speaker volume) and 5 (maximum speaker volume)
   • Parameter 3: enter a value between 1 (minimum microphone volume) and 5 (maximum microphone volume)
   • We recommend you keep the default value of 2 for both parameters
   • Example: SPKVL: PROG,1111,1,2,2

7. Factory setting reset -> FTSET: PROG,1111
   This control allows you to reset the device to its original settings and to delete all the numbers stored. Alternatively, hold down the ALARM button for at least 30 seconds.

8. Check device reception -> CSQ:PROG,1111
   This control allows you to check the quality of th e device reception (see the following table

CAUTION: in the case of “No signal”, no calls can be made and/or no programming controls can be sent.

Device supervision

To receive SMS messages on the status of the device and the connected accessories (no mains power, mains power restored, battery level, etc.) one ore more numbers must be programmed.
Programme the numbers for supervision  RPT:PROG,1111,,,,,,