VIMAR 01589 Well Contact Suite Light Software Instruction Manual
- June 13, 2024
- VIMAR
Table of Contents
VIMAR 01589 Well Contact Suite Light Software
Product Specifications
- Product Name: Well-Contact Suite Light Software
- Product Code: 01589
- Category: Building Automation
- License: Vimar end-user license contract
Product Description
The Well-Contact Suite Light Software (Code 01589) is a comprehensive building automation software designed to manage and control various system components efficiently.
User Management
Default User: Administrator
The default user for the software is the Administrator, who has full access and control over all system functions.
Creating a Software User
To create a new software user, navigate to the user management section and follow the on-screen instructions to set up user accounts with specific access permissions.
Programmer Gateway
The Programmer Gateway allows users to configure card sectors used for the Well-Contact Plus system data, providing a structured approach to system management.
ETC Configuration
Explore the ETC Configuration window to understand the system structure and make necessary adjustments for optimal performance.
User Security
User Password Modification
Ensure system security by regularly modifying user passwords to prevent unauthorized access to sensitive information.
System Configuration
Bus KNX Access Parameters Configuration
Configure Bus KNX access parameters to establish communication protocols and ensure seamless operation of connected devices.
Environmental Settings
Environments
Manage different environments within the software to tailor system settings based on specific requirements.
Cleaning Section
Utilize the cleaning section to maintain system hygiene and optimize performance.
Additional Features
Deleting Graphic Symbols
Delete graphic symbols of modules from the current detail view to streamline the interface and improve visual clarity.
Copy Layout of Room Supervision Page
Efficiently replicate room supervision page layouts for consistent monitoring and control across different areas.
FAQs
- Q: How can I reset the Administrator password?
- A: To reset the Administrator password, please refer to the user manual’s password reset instructions or contact customer support for assistance.
- Q: Can multiple users access the software simultaneously?
- A: Yes, the software supports multiple user accounts with varying levels of access permissions to facilitate collaborative system management.
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Installer manual
01589 Well-Contact Suite Light Software.
BUILDING AUTOMATION
Vimar end-user license contract
VIMAR SPA located in Marostica (VI), Viale Vicenza n. 14
(http://www.vimar.com), sole owner of the software named “Software Well-
Contact Suite Light”, through this contract grants the license of use of the
aforementioned program. VIMAR SPA shall not be held liable for any damage
caused by improper use of the aforementioned software, in particular for
direct or indirect damage to persons, property, and/or animals due to economic
loss that may occur as a result of the use of the software. VIMAR SPA reserves
the right to make any changes to improve the function of the aforementioned
software without advance notice. It is prohibited to modify, translate, adapt,
or create applications based on the aforementioned software, without previous
written consent from VIMAR. The user must verify the suitability of the
program to his needs, and interpret the results to verify the consequences of
the choices of design made. All risks concerning the results and performance
of the program are assumed by the user. VIMAR SPA holds the exclusive property
right of the software. Unauthorized duplication of the program is prohibited.
It is expressly forbidden to modify, translate, fit, change, disassembly in
any way or to create by-products from the software. The user is to be held
responsible not to eliminate any information of the software relevant to the
Copyright. The software are protected under the Copyright laws in force in
Italy and foreseen by the International treaties, therefore, any activity
realized in contrast with what is stated above, will be prosecuted at the
right place. VIMAR SPA Viale Vicenza, 14 36063 Marostica VI – Italy
http://www.vimar.com Microsoft, Windows, Vista and
Media Center are Microsoft Corporation trademarks in the USA and/or other
countries.
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8
The Well-Contact Plus system software
For the management and supervision of the Well-Contact Plus system, Vimar has
developed a family of software products, to try and meet the demands of its
clients’ various types of systems. Here follows a table of the Vimar products
for managing and supervising the Well-Contact Plus system
Code 01589 01590 01591 01592 01593 01594 01595 01597
Extended Description
Well-Contact Suite Light Software for the management and control of the Well-
Contact devices, complete with DVD-ROM and hardware-key
Well-Contact Suite Basic Software for the management and control of the Well-
Contact devices, complete with DVD-ROM and hardware-key
Well-Contact Suite Top Software for the management and control of the Well-
Contact devices, complete with DVD-ROM and hardware-key
Well-Contact client Software Suite for the management and control of the Well-
Contact devices, complete with DVD-ROM and hardware-key
Well-Contact Suite Office Software for the management and control of the Well-
Contact devices, complete with DVD-ROM and hardware-key
Well-Contact Suite client Office Software for the management and control of
the WellContact devices, complete with DVD-ROM and hardware-key
Well-Contact Suite integrated software for interfacing with administration
management software
HW key (for replacement)
Description Software Well-Contact Suite Light Well-Contact Suite Basic Software Well-Contact Suite Top Software Well-Contact Suite client Software Well-Contact Suite Office Software Well-Contact Suite Office client Software Software for interfacing management systems HW key (for replacement)
The following table shows the differences between the version Light (01589) Basic (01590) and the Top version (01591) of the Well-Contact Suite Software.
Operation
01589
Maximum manageable number of rooms
15
Maximum number of levels of access to the software
5
Maximum number of reception stations
2
01590 50 5
2
01591
No limits (consistent with the resources of the computer where the Suite Well-
Contact software is installed)
7
No limits (consistent with the resources of the computer where the Suite Well-
Contact software and the LAN communication between the stations are installed)
Description of the Well-Contact Suite Light Software (code 01589)
Introduction
Operations
· Management of the reservations · Management of guest’s data sheets ·
Management of staff’s data sheets · Management of clients and staff’s access
to the various hotel premises: creation of cards for the access control
system, management of the transponder
readers for the part of the facility which takes care of access control,
creation of lists with access history. · Supervision of the hotel automation
system: management of air-conditioning, activation of electric loads (lights
on/off, dimmer lights, relays,…), access
control management, alarm management, building of scenarios, scenarios
activation schedule, decision logic reaction.
Security management in software usage
Regarding the security management using the Well-Contact Suite software, here
follow the strategies that were adopted in the implementation of the software:
· Software access allowed only to users previously configured in the software.
· Seven levels of software access “privileges” to assign to the software
users. · Encrypted data communication between server system and client
systems. · Encrypted “sensitive” information (e.g. software user passwords). ·
Encrypted data communication between system and cards programmer. · Use of
MIFARE® Standard cards.
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Modeling of Vimar’s Well-Contact Plus system KNX devices
The Well-Contact Suite software allows for the monitoring of an automation
system made of KNX devices. Typically a KNX device, from the point of view of
monitoring by software applications, is viewed as a set of data points. For
each of them a graphical symbol is created by which the user can interact with
the specific features of the device, using the graphical interface of the
monitoring software itself. Thus, usually, a KNX device is portrayed as a set
of graphical symbols that represent all the data points of the device used
during the configuration via the KNX ETS software. The Well-Contact Suite
software provides a further representation of the device features for the
devices inside its automation system Well-Contact Plus. In other words, the
devices of Vimar’s Well-Contact Plus system are recognized by the Well-Contact
Suite software and are provided with user interfaces that combine their main
features. The modeling of Vimar’s Well-Contact Plus system devices has the
dual purpose of: · Helping the staff configure the Well-Contact Suite
software, allowing them to:
– Simplify the creation of the graphical interface for the supervision of the
Well-Contact Plus system’s of the devices, at least for realising the
monitoring windows that are usually made for users.
– Reduce the time of creation of the graphical interface for the supervision
of the Well-Contact Plus system’s of the devices, at least for realising the
monitoring windows that are usually made for users.
– Automatically recognize the devices linked to the access control of the
Well-Contact Plus system activating the Well-Contact Suite software modules
dealing with the management.
– Allow the automatic creation of “thematic views” of the devices installed
within the Well-Contact Plus system environment. Such thematic views have been
made for the monitoring graphical windows that are typically made for
supervising the automation systems of hospitals and hotels.
· Provide default user interfaces with the specific features of the Well-
Contact Plus system’s thermostat that give an intuitive representation of the
features of the thermostat itself.
· Provide the software user with “thematic views” of the main features of the
devices installed in the premises, trying to facilitate the interpretation of
the data provided by the devices and facilitate their control.
Detail view of the thermostat
The Well-Contact Suite software offers a window that lists all of the features
of the Well-Contact Plus system’s thermostat (the graphical symbols of all the
thermostat’s datapoints are also available, as expected for all KNX devices).
In the chapter The Well-Contact system’s thermostat setting window, of the
user manual such window is described in detail and appears as shown in the
picture below.
Note: The previous picture shows the main features of the thermostat, while
the remaining can be displayed “expanding” their “panels.” Some functions are
not present in all types of Vimar KNX thermostats: Well-Contact Suite will
display the functions of the specific type of thermostat that have been
appropriately configured via the KNX ETS.
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The “simplified widget” of the thermostat
From version 1.27 of Well-Contact Suite, a new widget is available for
managing thermostats in Vimar’s Well-Contact Plus and By-me Plus systems. The
new widget, which can be found in the room supervision page, is designed to
display the main status data and perform the main settings on the thermostat.
The new widget can be chosen as an alternative to the usual compact widget
which can be found in the room supervision page. N.B.: by updating Well-
Contact suite to version 1.27, all the thermostats in the project will be
displayed with the new “simplified widget”. However, you can continue to use
the usual compact widget of the thermostat by making a global setting (which
affects all the thermostats in the project) or a specific setting on the
individual thermostat.
For a description of how the new “simplified widget” works, please refer to
the chapter entitled “The new “simplified” widget for thermostats in Vimar’s
Well-Contact Plus and By-me Plus systems” in the user manual. IMPORTANT NOTE:
for the KNX thermostat in the Well-Contact Plus system to send the current
setpoint update on the bus, following a change to the setpoint received by
Well-Contact Suite (or in any case from a message travelling along the KNX
bus), the “Send on change” parameter (present in the parameters section of the
thermostat configuration via ETS) must NOT be set to Off: for the correct
management via the simplified widget of Well-Contact Suite (and in general to
benefit from the precise update of the setpoint) this parameter must be set to
0.1° (“Send on change”). In the event that the “Send on change” parameter is
set to a value X°C above 0.1°C, a setpoint variation of at least X°C will be
necessary before the thermostat can notify the setpoint change via the update
of the “actual setpoint” datapoint. E.g. If the “Send on change” parameter has
been set to 1°C and the Well-Contact Suite widget is used to set a new
setpoint value that differs from the current one by 0.6°C (value below the
value of 1°C of the “Send on change” parameter), the thermostat that receives
the setpoint change message from Well-Contact Suite correctly changes the
setpoint to the correct value (current value + 0.6°C) but it does not send the
“current setpoint” update message on the bus: in this case the thermostat
operation is correct but Well-Contact Suite, since it does not receive the
updated “current setpoint” value, will leave the setpoint value sent in red.
The detailed view of the Well-Contact Plus system dimmer (Code 01538, Code
01544)
The Well-Contact Suite software provides a window with the main functions of
the Well-Contact Plus system dimmer (Code 01538, Code 01544) (the graphic
symbols of all the data points are still available, as expected for all KNX
devices). In the chapter The window for setting the Well-Contact Plus system
dimmer (Code 01538, Code 01544) of the user manual, such window is described
in detail and appears as shown in the picture below.
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The detailed view of the Well-Contact Plus system rolling shutter
The Well-Contact Suite software provides a window with the main functions of
the Well-Contact Plus system rolling shutter (the graphic symbols of all the
data points are still available, as expected for all KNX devices). In the
chapter The window for setting the Well-Contact Plus system rolling shutter of
the user manual, such window is described in detail and appears as shown in
the picture below
Modelling third-party KNX thermostats
The Well-Contact Suite software, in addition to representing single
communication objects, provides a graphical summary of the main data on the
operating status of third-party KNX thermostats. The measured temperature
data, current setpoint, and current operating mode are displayed on the
“thematic” supervision pages (“Thermostats” view and summary view), as happens
for Vimar KNX thermostats. NOTE: However, the control of the third-party KNX
thermostat takes place only through the graphic objects of the single
thermostat datapoints.
Modelling of Vimar’s By-me Plus system devices
In version 1.27 of Well-Contact Suite the possibility of using specific
widgets for managing the following types of By-me Plus system devices has been
introduced: Thermostat, Dimmer actuator (white), Roller shutter actuator.
Dimmer actuators and roller shutter actuators in the By-me Plus system are
managed with the same widgets already available in Well-Contact Suite to
manage similar Vimar KNX devices in the Well-Contact Plus system. Thermostats
in the By-me Plus system are managed with “simplified widgets”, which were
introduced in version 1.27 of Well-Contact Suite. The management of widgets
for the devices in Vimar’s By-me Plus system envisages a specific Well-Contact
Suite configuration procedure, which is described in this manual (in the
chapter entitled “By-me device definition”).
Automatic creation of “Thematic” supervision pages
Introduction
As noted above, the Well-Contact Suite software automatically creates
graphical windows in the monitoring section. In these windows all the
accommodation areas are represented through graphical symbols that summarize
the main features of the automation system devices installed in the premises.
The rooms are divided according to their use: rooms, common areas, technical
areas. For each type of environment one or more of the following “thematic
views” are available. A thematic view is a representation of the environment
where a particular feature of the devices present into the same environment is
highlighted. The “thematic views” for the Well-Contact Suite software, which
will be described later, are listed below: · The “thermostats” view · The
“Client presence in the room” view · The “Windows opening status” view · The
“Clean room status” view In addition to the thematic views, a “summary view”
displaying the main data of the same environment is automatically created In
addition to these views, the Well-Contact Suite software automatically creates
a window with a “detail” view of the environment with the graphics symbols of
the main features of the environment; the features automatically presented in
the detail view of the environment and its characteristics can be customized
according to specific user needs. In any case, the monitoring windows
automatically created by the Well-Contact Suite software can be customized to
meet the user’s needs. You can also create specific monitoring windows in a
personalized way.
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The “thermostats” view
In this view the environments (those for which this view is expected) are
represented by a graphical symbol that displays the main data of the
thermostats in the same environments. For a detailed description of the use of
this view refer to the chapter The thermostats view (temperature). In the
following window the view of the thermostats in all rooms is displayed.
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The “Client presence in the room” view
In this view the environments (those for which this view is expected) are
represented by a graphical symbol that displays the “client presence in the
room” status. For a detailed description of the use of this view refer to the
chapter The presence in the room status view. In the following window the view
of the status of the clients’ presence in the room is displayed.
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The “Windows opening status” view
In this view the environments (those for which this view is expected) are
represented by a graphical symbol that displays the “windows opening” status.
For a detailed description of the use of this view refer to the chapter The
windows opening status view (Windows).
In the following window the view of the windows opening status is displayed.
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The “Clean room status” view
In this view the environments (those for which this view is expected) are
represented by a graphical symbol that displays the “clean room” status. For a
detailed description of the use of this view refer to the chapter The cleaning
status view (Cleaning). In the following window the view of the cleaning
status is displayed.
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The summary view
In this “summary” view the environments (those for which this view is
expected) are represented by a graphical symbol that displays the main data of
the room.
For a detailed description of the use of this view refer to the chapter The
summary view (temperature).
In the following window a summary view of the rooms is displayed.
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Scenarios
One of the methods provided by the Well-Contact Suite software to send
commands to a set of devices through a single action by the user is based on
the use of scenarios. A scenario can be seen as a list of commands to be sent
to certain devices, to which a name is assigned (during the configuration of
the scenario). Then, the user running the scenario will send all the commands
provided for that scenario with a single command. The commands to be sent to
the specific set of devices must be defined during the configuration.
“Function Master” and “Zone Master”
Introduction
In addition to the scenarios, the Well-Contact Suite software provides an
additional tool for sending commands to a set of devices of the Well-Contact
Plus system by Vimar. The difference between the scenarios and the master is
that while in the scenarios the commands are provided during the configuration
and the user can only “run” the scenario as it has been created, a master
gives users the possibility to send all the commands (and their respective
values) they want, to all devices that are associated with the master, as if
they sent the desired command to a single device. The master provided by the
Well-Contact Suite software, which will be described in the next chapters, can
be of two types: · Function Masters · Zone Masters
The “Function Master”
A function master can be seen as a “virtual” device of a certain type (such as
a thermostat which is associated to a set of “real” devices of the same type.
The following picture schematizes the situation.
During the configuration such association is created and then, the users can
operate all associated devices as if they were operating a single device of
the same type. The following picture displays the command window function
master of the thermostat type.
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The function masters are used in two ways: · To send the same commands to a
set of devices of the same type.
Operating the user interface of the function master (which includes all the
commands for the device to which it is associated) is like operating the user
interfaces of the real devices. For the sending of commands, a real device can
be associated with more than a function master of the same type. · To set the
default values of the data about the use of a set of devices of the same type.
For a device you can define one and only one of the associated function master
for the setting of its default parameters, which can be set automatically by
the Well-Contact Suite software under certain (default) conditions.
The “Zone Master”
A zone master can be seen as a “virtual” environment which contains functions
masters. The following picture schematizes the situation.
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In the figure above the zone master contains four functions masters: ·
Associated Functions Master. Function Master A: Through this function master
you can control the thermostats in rooms 1, 2, .., 20. · Associated Functions
Master. Function Master B: Through this function master you can control the
lights in rooms 1, 2, .., 20. · Associated Functions Master. Function Master
C: Through this function master you can control the devices “A” (of a generic
type) in rooms 1, 2, .., 20. · Associated Functions Master. Function Master D:
Through this function master you can control the thermostats in rooms 21 and
22.
A zone master can be used (but not necessarily) to provide a virtual
representation of a set of environments (zones) with the same characteristics,
in terms of the installed devices you want to control in the same way.
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Alarm management
Introduction
The Well-Contact Suite software allows you to view alarm events created by the
Well-Contact Plus system, to send a command to “reset” the alarm to the system
and to create a historical record of such events. You can define different
types of alarm, together with their relative display priority.
Alarm display
When an alarm event occurs, the Well-Contact Suite software displays the alarm
condition in different ways: · Pop-up window on the screen, starting from
bottom right. These windows, semi-transparent, allow direct access to the
alarm detail window. If not used,
these windows disappear after a few seconds (refer to chapter Alarm
Notification). · Highlighting of the button related to the “Alarm” section. ·
Updating of the list of active alarms. This list presents a list of all active
alarms, meaning those that haven’t been resolved yet, through the provided
procedure. · Viewing the detail alarm window. Through this window you can view
the details of the alarm, as defined during the configuration.
Alarm notification by email
You can configure the Well-Contact Suite software to report alarms by sending
emails. For each type of alarm you can enable sending email to a list of
recipients.
Resolving alarms
From a proper window, you can send the “alarm resolved”command to the system,
which translates into: · Switching of the alarm from the list of active alarms
to the list of alarm historical records. · Sending of the alarm “reset”
message (if defined) to the Well-Contact Plus system.
Cancelling alarms from the bus system
In case of alarm in progress, when a reset value (i.e. the one configured in
the specific alarm) is received from the bus, WCS will resolve the alarm
automatically without user intervention.
The suite
Introduction
The suite is understood as a set of two or more intercommunicating rooms that
can be managed as a single room, in terns of booking, access, load activation,
and HVAC control (only for Guest cards). For service cards, room management
does not take account of any suite configurations. In the Well-Contact Suite
software, the suite appears as a room with the following characteristics: ·
The suite contains the devices of the rooms comprising it. · A suite can be
accessed via all the transponder readers of the rooms comprising it. · The
loads of a suite are activated by inserting the card into at least one of the
pocket readers of the rooms comprising it: inserting the card into the pocket
reader of one of the rooms comprising it enables the loads of all the rooms
comprising it. The suite loads remain active as long as a card is inserted in
at least one of the pocket readers of the suite. · Booking a suite is
restricted by the availability of the rooms comprising it. Creating a suite
booking automatically creates the bookings of the rooms comprising the suite
as well. The bookings of the rooms booked as a suite can be changed only by
changing the booking of the entire suite. Refer to the user manual for a
detailed description of suite booking management.
Configuration
To configure a suite please refer to the “Suite Configuration” chapter.
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Management of Vimar transponder card NFC/RFID electronic readers
Introduction
The Vimar transponder card NFC/RFID electronic reader is a transponder card
reader that recognises the presence in the room of either the client (GUEST)
or staff (STAFF) according to the card inserted and can control its two relay
outputs in a differentiated manner. In its basic configuration, this device
cannot communicate with an automation system based on KNX bus. It is in any
case possible to incorporate the device into a Well-Contact Plus system,
connecting the two outputs to a compatible KNX binary input (refer to the
specific Vimar documentation): in this way the activation information of the
two reader relays can be conveyed (and thus the type of card inserted: GUEST
or STAFF) into a Well-Contact Plus system to allow Well-Contact Suite to
manage the device. Remember that the cards are not programmed by the Vimar
Well-Contact Plus system. IMPORTANT: the Well-Contact Plus system is able to
read the NFC/RFID electronic reader ONLY IF the relay outputs of the device
are connected to a compatible KNX binary input and correctly configured with
ETS.
Functions
Well-Contact Suite gestisce le camere con tasche NFC/RFID in modo molto simile
alla gestione delle camere con tasche a transponder Vimar KNX, con alcune
differenze e limitazioni dovute alle specifiche informazioni fornite dalle
tasche NFC/RFID (tramite ingresso digitale). La differenza maggiore deriva dal
fatto che la creazione e scrittura delle card non è effettuata dal sistema
Well-Contact Plus e non c’è la possibilità di legare una specifica card ad un
cliente, ma è possibile distinguere solo il tipo di card: Guest o Staff. The
following functions are available: · Display of presence in the room,
providing information on the type of card inserted in the NFC/RFID pocket:
Guest or Staff.
The presence in the room of the two types of user is represented by a
different colour of the room representation in the supervisor views and by an
icon in the bottom right-hand corder of the room object. The colour used to
represent a room in which a Guest (Client) card is inserted depends on the
fact that the room is booked or not to a client in the WellContact Suite
planner. In particular, as regards the colour code used to represent a room
with the card inserted:
– Grey: Staff present in the room. – Pale blue (Cyan): Guest present in the
room or no booking. – Pale green: Guest present in the room and a booking
made. In this case, the room representation will also show the surname of the
client associated
to the current booking for that room. · Inclusion of the card present in the
NFC/RFID pocket in the “List of Events – Presence”.
The following data is provided for each room presence interval: – Start: Date
and time the card was inserted in the pocket. – End: Date and time the card
was removed from the pocket. – Room: room ID text. – Device: NFC/RFID pocket
reader ID text. – Owner: card owner ID: “Staff” for Staff cards, “Guest” for
client cards without booking, or the client name for the Guest cards and
presence of a current booking.
· If the bookings are also managed via Well-Contact Suite, the following may
be used: – Room pre-conditioning management. – Check-out scenario performance.
Configuration
For the configuration procedure refer to the chapter on “NFC/RFID pocket
configuration in Well-Contact Suite”.
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INSTALLATION SECTION
System Requirements
IMPORTANT: the hardware requirements described below refer to a PC exclusively
used for the Well Contact Software Suite. Vimar recommends using a PC
exclusively for the Well-Contact Suite software. Third-party software could
compromise the correct functioning of Well-Contact Suite. To install and run
the software, you’ll need: · A Personal Computer (defined below as PC) with
Intel i5 (or equivalent) processor or higher, with minimum 1280×800 resolution
of the video card. · If your PC’s Operating System is Microsoft Windows 11 or
Microsoft Windows 10, to install the software and use it subsequently, are
required:
– PC with dual core processor (quad Core recommended). Recommended above 1.5
GHz. – PC with 6 GByte of RAM (for art. 01591 and at least 16 Gbyte
recommended, for the other articles, at least 8 GByte recommended).
Important: for the correct operation of Well-Contact Suite at least 1.5 GByte
of free RAM must always be available (during operation of Well-Contact Suite).
· PC with 5 GByte of hard disk storage (1 Gbyte for art. 01592 and 01594). ·
Interface for connection to the KNX bus. This interface is necessary so that
the software can communicate with the devices on the automation system. If
such interface is missing, the software may still be installed and started,
but you won’t be able to supervise the devices on the automation system. The
lack of communication with the KNX bus is reported by the software indicator.
We recommend the use of KNX/IP interface (or router) to connect the PC to the
KNX bus. · Network interface controller connected to a working LAN. The
controller is not required if all the following conditions are met: – There’s
no need for additional clients. – There’s no need for interfacing with third-
party management software installed on other PC via TCP/IP.
– KNX/IP interface (or router) is not used to access the KNX bus.
Software Requirements
Operating systems compatibility
IMPORTANT: Starting with version 1.22 the software can only be installed and
used on PCs with 64 bit versions of Microsoft Windows. Starting with version
1.22 of Well-Contact Suite, it will no longer be possible to use it on systems
with 32 bit versions of Microsoft Windows. In the list of compatibility of
Well-Contact Suite with Microsoft Windows versions, provided below, it is
understood to mean: “64 bit version”. The software can be used on a PC with a
Microsoft Windows 11 operating system and Microsoft Windows Server 2022. The
software is nevertheless back-compatible with the following operating systems
(1): Microsoft Windows 10, Microsoft Windows server 2019, Microsoft Windows
server 2016.
Third-party software components
The Well-Contact Suite software uses some third-party software components
which will be installed during the setup of the Well-Contact Suite software,
if they’re not already on the computer. Below is the list of such software
packages:
Software product Microsoft .NET Framework 1.1 Microsoft .NET Framework 2.0 SP2 Microsoft .NET Framework 3.5 Microsoft .NET Framework 4 Microsoft SQL Server 2008 Express Edition SP3 Microsoft SQL Server 2022 Express Edition Sentinel System Driver Installer 7.6.0″ Visual C++ SP1 Redistributable Package on x86 and x64 machine SQL Native Client
Manufacturer Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft THALES Microsoft Microsoft
Function Framework Framework Framework Framework Database Management Database Management Hardware keys management Libraries for software execution Database Management
(1) The versions of Microsoft Windows included in the list refer solely to the
64 bit versions. From version 1.22 of Well-Contact Suite, 32 bit versions of
Microsoft Windows are no longer supported.
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Installation topologies
Depending on the type and size of the hotel where the automation system and
its monitoring software are installed, you can use different topological
structures, which are described below.
Single reception
This topological configuration is typical of hotels where there is a single
reception and the PC that communicates with the automation system bus is
located at the reception. The topological pattern is represented by the
following scheme:
Two or more receptions
This is the topological configuration to be used in the following cases: · The
hotel has more than one reception (and no more than two).. If you need a
number of reception stations higher than two, you must use the Well-Contact
Suite Top software (code 01591).. · The hotel is equipped with a single
reception and the PC connected to the automation system bus cannot be placed
at the reception.
In these cases, the topological pattern represented by the following scheme
will be adopted: To install an additional client you’ll need to purchase a
Well-Contact Suite Client software license (code Vimar 01592).
25
How to install the software
After reviewing the minimum requirements for installing the Well-Contact Suite
Software and checking that the computer on which you want to install the
software meets these requirements, insert the FLASH USB stick with the Well-
Contact Suite Software and run the setup.exe program in the directory PC in
the FLASH USB stick. The following pictures illustrate the sequence of the
windows that are displayed and that you will use to install the Well-Contact
Suite software. After starting the installation, a window to choose the
language for the installation appears:
Choose the desired language and press “OK”. If the computer where you are
installing the Well-Contact Suite software does not have all the prerequisite
software components (see chapter Third-party software components), the
installation of such software packages shall begin. This phase of the
installation can take several minutes and requires a reboot of your computer.
Regarding the “KNX Falcon Driver” component you can have the following cases:
a. On the system where you are installing the Well-Contact Suite software
there is no version of the KNX Falcon driver libraries. In this case the Well-
Contact Suite software installation wizard asks the user whether to proceed
with the installation of the libraries.
IMPORTANT: If the client does not allow for the installation of the KNX Falcon
libraries, the Well-Contact Suite software cannot access the KNX bus and,
consequently, cannot handle their supervision.
b. On the system there is a different version of the KNX Falcon libraries from
5 In this case the Well-Contact Suite software installation wizard asks the
user whether to proceed with the installation of the 5 libraries. Before
installing 2.1 you should contact your system administrator not to cause any
compatibility issues with other programs.
c. The system already has the KNX Falcon libraries 5. The installation wizard
does not change the existing version of the KNX Falcon libraries. Follow the
instructions that appear on the warning windows. After installing the
prerequisite software packages, the Well-Contact Suite software will be
installed. The following window appears temporarily:
After the initial preparatory installation steps the following screen appears:
26
Press the “Next” button. The window for reading and accepting the Well-Contact
Suite software license agreement appears.
Read the license agreement. You can print the license agreement by pressing
the “Print” button. After reading and accepting the license agreement select
“I accept the terms of the license agreement” and click Next to continue
installing the Well-Contact Suite software. If you select “I do not the terms
of the license agreement,” the “Next” button is disabled, the installation
procedure is aborted without any installation and you can completely exit the
installation by pressing the “Cancel” button. Continuing with the
installation, the window to enter the client data appears: User name and
Company name. After entering the data continue with the installation pressing
“Next”.
27
The next step is to choose the target folder for the installation files.
The default path is: C:Program FilesVimarWCS, but you can choose a different
destination, pressing the “Browse” button and selecting the desired
installation path from the next window. 28
After choosing the installation path, press “Next” to continue with the installation. 29
The procedure ends when the following window appears, which requires
restarting the computer. Unless you restart the computer, the Well-Contact
Suite software will not work correctly.
30
When you restart the computer you’ll see: · An icon on the desktop.
· A group of programs in the Windows “Start” menu
The installation of optional additional client workstations
If the system provides a number of receptions higher than one, or if the
computer where the Well-Suite Light Contact software (Vimar code 01590) is
installed is not physically located near the reception you can install an
additional client station (optional) resulting in structures similar to those
described in the chapter Two or more receptions. In this case, on the computer
that will serve as a “remote” reception station (compared with the computer
where version 01590 is installed) you must install the Well-Contact client
Suite software (Vimar code 01592) with its own user license. For the
realization of this model of communication between the various workstations
and the central computer (the one where version 01590 is installed) requires
that the affected computers are connected to the same LAN. For installation
and subsequent configuration of the software (Well-Contact Suite client, Vimar
code 01592) on the “remote stations” or “client stations”, refer to the
instruction manual. The installation procedure is similar to that described
for the 01590 software. The only difference is the introduction of an
additional data entry window for entering the name or IP address of the
computer where the software 01590 is installed (which will act as a “server”).
The window for entering the address (or name) of the server is shown in the
picture below.
31
Software Removal
To remove the software from the Well-Contact Suite system, proceed as follows:
- From Windows “Control Panel” run “Programs and Features”. 2. Select the row
corresponding to “Vimar Well-Contact Suite”
3. Press the “Remove” button. After the verification of the installed version, a window requesting confirmation of the uninstall of the Well-Contact Suite software appears. To continue and completely uninstall the software press “Yes”; to cancel the uninstall press “No”,
32
4. Continuing with the uninstall, a window appears showing the proper
progress of the Well-Contact Suite software uninstall procedure.
5. The uninstall procedure ends with the appearance of the window to request
a system reboot. To complete the uninstall of the Well-Contact Suite software
you must reboot the system.
33
Software update
To upgrade the software, proceed as follows: 1. Make a backup of the database,
as described in the chapterBackup. 2. Uninstall the current version from the
system (the computer where the version to upgrade of the Well-Contact Suite
software is installed), as described in
Software Removal. 3. Install the new version of the Well-Contact Suite
software. 4. Restore the database backup created in step 1 of this procedure,
as described in the chapter Restore.
34
CONFIGURATION SECTION
Introduction
After properly installing the Well-Contact Suite software, you need to perform
some configurations to take advantage of all features. These operations will
be described in detail in the next chapters and divided by theme. Some
operations will be mandatory, regardless of the type of automation system you
want to manage, while others may be run or not, depending on the type of
system you want to manage or specific feature requests. Some configuration
tasks can be performed only by software users with high privileges to access
the software itself (see the chapter Viewing and editing the levels of
software access), while others may be performed by software users with
privileges lower. These differences are due to different severity of the
problems that may arise in the management of the automation system due to
incorrect configuration, and then consequently to the different degree of
expertise required for different types of configuration. In the following
description of the system configuration, if necessary, the level of privilege
required to perform the operation in question will be specified
First start of the Well-Contact Suite software
After installing the software Well-Contact Suite and restarting the system (as
required by the installation) you can start the software using the following
icon on the Windows desktop.
or using the link to the application included in the Windows programs menu.
Make sure you have correctly plugged the hardware key that came with the
software to your system. In the event that the Well-Contact Suite software
does not detect the presence of a hardware key compatible with the software
you are trying to run, an error message will appear as shown below.
Pressing the “Close Program” button, the software will be closed. Pressing the
“Continue” button the software will check for the presence of the hardware key
again; you can press it, then, if you want the software to check for presence
of the hardware key again, after having plugged it or checked for proper
plugging of the key. In the event that the hardware key is properly installed
on your computer and is compatible with the software you are trying to run,
the window for entering the user login information appears.
36
Enter the default user data (see chapter Default User: Administrator): Administrator):
User
Administrator
Password: Administrator (3)
After entering the “Administrator” user data press “Login” to access the Well- Contact Suite software. After a few seconds the following window appears:
(3) For security reasons, the password characters are not displayed but are
replaced by `·’ and it is recommended to change the default user Administrator
password.
37
After the first start, as mentioned earlier in this chapter, you must perform
some configuration to be able to access the various features of the Well-
Contact Suite software. IMPORTANT: After the first start, you must first
perform the ETS Configure (or restore a previous configuration using the
Restore procedure) for the Well-Contact Suite software to communicate with the
KNX bus and carry out other configuration procedures. It’s still possible,
even before the ETS, to perform the configuration of the software users. The
next chapters describe the various configuration tasks, divided into thematic
areas: · Software Users Management · Setting the password to access the
software · General parameters configuration · Card programmer configuration ·
ETS Configuration · Scenarios Creation · Scheduling the scenarios · Alerts
Configuration · Bus access parameters Configuration · Decision logic creation
· Rooms parameters configuration · Customizing the User Interface of the
system monitoring section · Configuration parameters for the possible
management of room cleaning · Configuration parameters for the possible
management of the minibar Most of the setup procedures can be accessed through
the menu shown in the picture below:
The menu items shown in the picture can be enabled or disabled depending on
the user’s access privileges to the software and/or the presence or absence of
a specific piece of hardware (e.g. Card Programmer, KNX interface for
connecting to the bus). The user interface customization section of the system
supervision section can be accessed, on the other hand, if you have the
required access privileges, from the appropriate buttons in the supervision
section, as described later (see chapter Customization of the system
supervision section’s user interface). These buttons are not visible if the
user does not have the privileges required to access the software.
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User Management
Introduction: software users
The software can only be used by users who have been previously configured.
There is a particular user, by default, which is automatically created when
you install the software: the user “Administrator” (see chapterDefault User:
Administrator):
· We recommend that you create, through the procedure described below, a user
for each person who will use the software. · This way, you can: Restrict
software access only to authorized users. Diversify the level of privilege for
each user, depending on their tasks and competence. This allows to:
– Diversify access to different parts of the software according to the task
and responsibility of the individual user. – Restrict access to certain
information related to clients or staff to authorized users only. – Reduce the
risk of malfunction of the Well-Contact Plus system due to incorrect
settings/configurations caused by insufficient technical knowledge. Create the
list of historical access to the software.
Mandatory configuration data for software users
Each software user is defined by the following mandatory information: Username
Alphanumeric string that identifies the user and which should be included in
the “User” field, in the login window. Password
Alphanumeric string that is used to protect user access to the software. The
protection consists of not displaying the password “clearly”; each input
character is displayed as ‘·’.
. When creating a user the default string “1234” is used, which can be
modified by the administrator, or can also be modified by the user (4)
Changing the password implies knowing the old password. Access level: access
privileges to the software
Each user can be associated to an access level to software, through which you
can define all the user can do with regard to the use of software. The
WellContact Suite Light Software (Vimar code 01590) provides five levels of
software access, each with a set of features which are allowed and a set of
features which are not allowed. Each of the seven access levels is associated
with a default set of features which are allowed and a related set of features
which are not allowed. However, you can customize, for each access level, the
set of allowed and not allowed features (see chapter Customization of the
system supervision section’s user interface).
Optional configuration data for software users
For each software user you can define the following options: Last name
Alphanumeric string used to enter the last name of the software user. Name
Alphanumeric string used to enter the name of the software user. Tel1
Alphanumeric string used to insert the phone number of the software user. Tel2
Alphanumeric string used to insert a second phone number of the software user.
E-mail
Alphanumeric string used to insert the email address of the software user.
(4) Changing your password is not mandatory. We recommend, however, any
software user to change the password in order to increase the level of
security achievable through the access with username and password. In that
respect, it is also advisable to be careful when typing the password itself,
in order to prevent anyone nearby from detecting the password while it’s being
typed, and being able to access the software using your authorized user data.
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Setting up the language
The Well-Contact Suite software allows you to set the language used by the
program; each user can set the language independently of other users of the
software. After logging in, WCS loads the language set by the user. To choose
which language to use, click the flag displayed near the user’s name on top
left
After clicking it, this menu will appear
Pressing “Cancel” will reset the current language. If you want to change the
language of the Well-Contact Suite software, simply click near the name of the
desired language and press “Confirm”. The change can be made from any screen,
and will be in real time. NOTE: The Well-Contact Suite Software uses the
screens in common with the Microsoft Windows operating system; these screens
will be linked to the installed language for the operating system, regardless
of the language set in WCS. 40
Displaying the current user’s username
The Well-Contact Suite software displays the current user’s username on the
left side of the title bar at all times, as shown in the picture below.
Default User: Administrator
There is a default user on the Well-Contact Suite software. It is a particular
user, with the following characteristics: It is created automatically during
the installation of the software with the following information:
– Username: Administrator. – Password: Administrator. – Level of access to the
software: Administrator. Administrator.
It is the highest level, which allows you to access all the functions of the
software. The level “Administrator” is not customizable. You cannot delete the
user Administrator. You cannot change the username of the Administrator. You
can change the password for the Administrator. In order to allow only
authorized personnel to access all features of the software you are strongly
advised to change the password for the Administrator at the first start of the
Well-Contact Suite software. You cannot change the access level of the
Administrator.
41
Creating a software user
Go to the section “User Management” from the menu “Settings” as shown in the
picture.
The window shown in the picture below appears.
42
The “User Management” window has two tabs: Users Users Levels
Users Tab
This window has the following areas: User table
In this table all the users who can access the software are created. Each
table row represents a user. The columns of the table show the data entered
for each user and represent the fields previously described in chapters
Mandatory configuration data for software users and Optional configuration
data for software users. Password creation area From this area you can create
a new password for the selected user and delete the selected user. “New User”
button With this button you can create new users.
Users Levels Tab
The tab “User Level” is shown in the picture below.
From this window you can view and modify, for each access level, the features
that can be accessed. The Well-Contact Suite software offers a default
configuration that can be tailored to specific client requirements. The only
level where you cannot change the privileges to access the various features of
the software is the “Administrator” level, which allows access to all features
of the Well-Contact Suite software. For a description of this section, see
chapter Editing the levels of software access. In the table shown in the
picture, the columns represent the access levels defined in the Well-Contact
Suite Light software (5 levels), while the rows reprsent the features (or
groups of related features) that can be enabled or disabled for each level of
access to the software. NOTE: A user who can access the user management page
can only edit/create/delete users with a level less than or equal to his own.
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How to create a new user
To create a new user of the Well-Contact Suite software follow these steps: 1.
Press the new user button. A window for entering the username of the new user
appears. 2. Enter the username of the new user, as shown in the picture.
Press “Confirm” to proceed or press the Cancel button to cancel the creation
of the new user.. After pressing the “Confirm” button a new row into the users
table appears and a warning that the password “1234” has been assigned, by
default, to the new user, is displayed. The new user is assigned the default
access level “User” (which can still be customized). All other data fields
(not mandatory) are not filled by default and the user can optionally fill
them. 3. Close the warning message window related to the default password by
pressing “OK”. The window with the updated list of users who have access to
the software appears. 4. You can change the name of the user by selecting the
name field, as shown in the picture below, and typing in the text.
5. Modify, if necessary, the access level. By selecting the field related to
the access level you want, a dropdown menu appears from which you can select
the desired access level, as shown below.
44
6. Change, optionally, the field “Last Name”. To make the change, select the
field corresponding to the row of the desired user, and type in your text. 7.
Change, optionally, the field “Name”. To make the change, select the field
corresponding to the row of the desired user, and type in your text. 8 Change,
optionally, the field “Tel 1”. To make the change, select the field
corresponding to the row of the desired user, and type in your text. 9.
Change, optionally, the field “Tel 2”. To make the change, select the field
corresponding to the row of the desired user, and type in your text. 10.
Change, optionally, the field “Email”. To make the change, select the field
corresponding to the row of the desired user, and type in your text. 11.
Changing the password. You can change the default password (“1234”) using the
specific section from the User Manager window.
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Note: unlikely what happens when you change your password (for password change
is necessary to enter, in advance, the old password), users who have user
management privileges can change the user password without know the previous
one. The new password overwrites the old password.
Select the row corresponding to the user whose password you want to change.
The title bar in the section to change the password displays the username of
the selected user. Enter the new password in the “New Password” field (each
input character is displayed as ‘·’). Enter the new password again in the
“Confirm Password” field (each input character is displayed as ‘·’). Press the
button “Change Password” to confirm. 12. Press the “Exit” button to exit the
users configuration.
Editing a software user
Go to the section “User Management” in the “Settings”menu, as described in the
previous chapter Creating a software user. Activate the “Users” tab. From the
users table, select the row corresponding to the user whose configuration data
you want to change. Proceed as described in steps 3-11 of the chapter How to
create a new user to change the data fields you want.
Deleting a software user
Go to the section “User Management” in the “Settings”menu, as described in the
previous chapter Creating a software user. Activate the “Users” tab. From the
users table, select the row corresponding to the user you want to delete.
Press the “Delete User” button. The deleted user’s row will be deleted from
the users table.
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Environment visibility
In the “User Management” section you can change the visibility of the
environments preset during the ETS configuration (see ETS Configuration
chapter on page. 71) pressing the button shown in the following figure.
The “Environment visibility” function allows you to define which environments
can be viewed by each user. This function works for all environments: public
areas, technical areas, and custom environments. Note: This operation cannot
be done for the “Administrator” users. The “Administrator” users always have
visibility on all environments configured in WellContact Suite software.
In the “Environment visibility” window, all the environments of the structure
are represented. To disable the visibility, it is sufficient to click the
corresponding check-box removing the check mark, as shown in the image above.
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Viewing and editing levels of access to the software
Go to the section “User Management” in the “Settings”menu, as described in the
previous chapter Creating a software user. Activate the “Users Levels Tab”.
The picture below appears. From the window shown in the picture, you can view
and set privileges for the users to access the various features of the Well-
Contact Suite software.
For each level of access you can view and modify access to various parts of
the software. The categories of features that allow you to assign the desired
privileges to each level of software access have been created. For each level
of access to the software a default configuration of access privileges to
different features is defined. The system administrator can still change such
privileges based on the specific needs of the manager of the accommodation.
Only users that have “Administrator” privileges can edit the various levels.
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Access levels of the Well-Suite Contact Light software
The Well-Contact Suite Light Software (article Vimar 01590) includes 5 levels
of access. To the software levels have been assigned a name (for
identification) and a default configuration of the associated privileges.
These privileges can still be modified according to specific requests of the
administrator of the accommodation (see chapter Changing the configuration of
the functions performed by different access levels). The levels mentioned
above are listed in the following table. The descriptions are therefore linked
to the default access privileges’ settings of the different access levels. You
can always change these access settings, although they shall keep the same
name.
Level Level’s Name
(5)
B1
Administrator
B2
Manager
B3
Supervisor
B4
Maintenance
B5
User
Default description of the various levels of access to the software
It is the level with most privileges. Has access to all parts of the software
without any restrictions. It is not possible to reduce the privileges of the
Administrator. Has access to almost all parts of the software except for those
relating to the Konnex configuration. Has access to system supervision,
management of reservations, client data. Cannot access the staff data