Shark NV500Q Series Rotator Professional Lift-Away User Manual

: June 9, 2024
: Shark

Shark NV500Q Series Rotator Professional Lift-Away User Manual

Shark NV500Q Series Rotator Professional Lift-Away

NV500Q Series

Owner’s Guide

THANK YOU!

Thank you for purchasing the Shark® Rotator Upright Vac.
This Owner’s Guide is designed to help you get a complete understanding of your new vacuum cleaner. Please read it carefully and keep it future reference.

If you should have a question about your Shark® Rotator, please call the Shark® Customer service line at 800-798-7398.

REGISTER YOUR PURCHASE:

800.798.7398

RECORD THIS INFORMATION:
Model Number: __ _
Date of Pu rchase (Keep receipt):

TECHNICAL SPECIFICATIONS:

Voltage: 120V., 60Hz

Watts: 1200W
Amps: 10A

RECOMMENDED FILTER CLEANING SCHEDULE:

See the MAINTENANCE section for filter cleaning instructions

Foam filter:	XFF500	Every 3 months
Felt Filter:	XFF500	Every 3 months
HEPA Filter	XFH500	Every 12 months

IMPORTANT SAFEGUARDS

READ ALL INSTRUCTIONS BEFORE USE

When using an electrical appliance, basic safety precautions should always be observed, including the following:

WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

1. DO NOT use outdoors or on wet surfaces.
2. Unplug from electrical outlet when not in use and before servicing.
3. DO NOT use vacuum cleaner with a damaged cord or plug. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to EURO-PRO Operating LLC for examination, repair, or adjustment.
4. DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.
5. DO NOT unplug by pulling on cord; to unplug, grasp the plug, not the cord.
6. DO NOT handle plug or vacuum cleaner with wet hands.
7. DO NOT run the vacuum cleaner over the power cord, close a door on the cord or pull cord around sharp corners.
8. The use of an extension cord is not recommended.
9. DO NOT leave vacuum cleaner when plugged in.
10. Keep cord away from heated surfaces.
11. Turn off all controls before plugging or unplugging the vacuum cleaner.
12. Always turn off the vacuum cleaner before connecting or disconnecting motorized nozzle.
13. Store your vacuum cleaner with the power cord secured around the two cord holders – as shown in the storage instructions.

GENERAL USE

14. Use only as described in this manual.
15. DO NOT put any objects into openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
16. Keep your work area well lit.
17. Keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
18. DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.
19. DO NOT allow young children to operate the vacuum cleaner or use as a toy.
Close attention is necessary when used by or near children.
20. DO NOT use without dust cup and/or filters in place.

HOSE ATTACHMENTS

21. DO NOT use if air flow is restricted; if the air paths, the hose, or the accessories become blocked, turn the vacuum cleaner off. Remove all obstructions before you turn on the unit again.
22. Keep the end of the hose and accessory openings away from face and body.
23. Keep cleaning tools and hose suction openings away from hair, face, fingers, uncovered feet, or loose clothing.
24. Only use manufacturer’s recommended attachments.

DUST CUP/FILTERS/ACCESSORIES

Before turning on the vacuum:
25 Make sure that all filters are thoroughly dry after routine cleaning.
26. Make sure that dust cup and all filters are in place after routine maintenance.
27. Make sure accessories are free of blockages.
28. Only use filters and accessories provided by EURO-PRO Operating LLC.
[Failure to do so will void the warranty.]

GENERAL CLEANING

29. DO NOT pick up large-sized objects.
30. DO NOT pick up hard or sharp objects such as glass, nails, screws or coins that could damage the vacuum cleaner.
31. DO NOT pick up smoking or burning objects such as hot coals, cigarette butts, or matches.
32. DO NOT pick up flammable or combustible materials such as lighter fluid, gasoline, or kerosene or use vacuum in areas where they may be present.
33. DO NOT pick up toxic solutions such as chlorine bleach, ammonia, or drain cleaner.
34 DO NOT use in an enclosed space where vapors are present from paint, paint thinner, moth-proofing substances, flammable dust or other explosive or toxic materials.
35. DO NOT vacuum up any liquids.
36. DO NOT immerse vacuum cleaner in water or other liquids.
37. DO NOT use outdoors or on wet surfaces; use only on dry surfaces.
38. Use extra care when cleaning on stairs.

POLARIZED PLUG

To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

SAVE THESE INSTRUCTIONS

ASSEMBLY

Place the vacuum pod onto floor nozzle.
Slide wand into base of the pod.
Insert handle into the top of the wand.
Attach flex hose into base of the pod.
Insert the crevice tool and multi-tool into the accessory clips as shown.
Tuck the hose between the two accessory clips.

ASSEMBLY

UPRIGHT CLEANING

1. Press POWER to clean bare floor surfaces, area rugs or areas above-floor. The brushroll will not spin in this mode.

2. Press POWER and BRUSHROLL to clean carpets. The brushroll indicator lights will illuminate GREEN. If there is a jam, the indicator light on floor nozzle will illuminate RED. Refer to MAINTENANCE (P13) for instructions on removing blockages.

3. Place your left foot gently on the floor nozzle and tilt the handle back to start cleaning. Note: The brushroll will only spin once the vacuum is reclined back.

ABOVE FLOOR CLEANING

4. To clean with hose, press the WAND or HANDLE release button (depending on the amount of reach required) then lift handle up.
5. Insert wand or handle directly into desired tool.
6. Pivot back to release tool from accessory clip.

LIFT-AWAY™ CLEANING

Use for portable cleaning on stairs or anywhere

1. Press LIFT-AWAY to lift the pod off the floor nozzle.
2. To clean with hose, press the WAND or HANDLE release button then lift handle up.

3. Attach desired cleaning tool to the end of the handle or wand OR attach the backsaver wand to end of handle and add straight suction floor nozzle. Should you need to increase or decrease the amount of suction, refer to Helpful Tips (P14), SUCTION RELEASE.

NOTE : Select cleaning accessories are included with this model.

LIFT-AWAY™ CLEANING

CANISTER CLEANING

Convert your upright to a convenient canister

1. From the Lift-Away™ mode, place the pod onto 4 the canister caddy.
2. Press WAND release button then lift handle 5 up DR press HANDLE to release the handle only and attach the backsaver wand.
3. Attach straight suction floor nozzle or other accessory.

4. Use the posts on the caddy to store additional cleaning accessories while you clean.
5. To release pod from caddy, press LIFT-AWAY and continue to use with cleaning wand or replace wand and pod on floor nozzle per assembly instructions.

NOTE : Select cleaning accessories are included with this model.

CANISTER CADDY – X16FC500

CANISTER

ACCESSORIES

NOTE : Select cleaning accessories are included

Crevice Tools
12″ – X11FC500
18″ Flexi – X12FC!i00″
24″Flexi -X24FLl!i00″
*Extendable with rubberized end flexes to reach tight areas.

Multi-Tool
X1DFC500
3-in-1 wide mouth combo tool cleans hard surfaces and upholstery.

Straight Suction Floor Nozzle
XSNSOO
Designed to pick up large and small debris from all hard floor surfaces and area rugs.

Power Brush
S -X14FC500
L-X13FC500
Designed for removal of pet hair and ground in dirt from carpeted stairs and upholstery.

Appliance Wand
X18FC500
Extend to access areas under under hard-tomove appliances and furniture.

Multi-Angle Dusting Brush
X15FC500
3 position soft dusting brush cleans shelves, walls, furniture, ceiling fans lights and more.

HELPFUL TIPS

SUCTION CONTROL

1. This unit is equipped with a suction control collar to help with push and pull on high pile carpets, area rugs and to release suction when dusting delicate objects or drapery. Located at base of top handle, rotate the collar go0 to minimize suction. Be sure to close again for maximum suction.

POWER BUTTONS

2. The POWER button turns on suction only. This is ideal for use on bare floors, delicate area rugs and for use with accessories.

3. The BRUSH ROLL button spins the floor brush, ideal for use on carpeted surfaces. Note: The floor brush will only spin once the vacuum is reclined back.

CORD HOOKS

4. For quick cord access, rotate upper hook 180° and remove cord. Rotate it back for cord storage.

HEADLIGHTS

5. Designed to illuminate debris in dark areas, the headlights illuminate any time the power is on. The headlights are long-lasting and designed to last the life of the vacuum.

HEIGHT ADJUSTMENT

6. This floor nozzle has been optimized to work on all types of carpets as well as bare floors so there is never any need to adjust heights for different surfaces.

FILTERS

7. Remember to clean your filters regularly under normal use. Also, for optimal performance, tap clean filters between washes as needed.

MAINTENANCE

EMPTY THE DUST CUP

1. Pull up on the dust cup release latch and lift the dustcup off the pod.
2. Holding the dust cup over a garbage bag or can, press the bottom empty release latch.
3. Press the top dust cup release latch to access the dust screen and remove built-up debris as required.

EMPTY THE DUST CUP

CLEAN THE FILTERS
See cleaning schedule on page 2

4. With the dust cup removed, remove and rinse the foam and felt filters every 3 months. Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.

5. Once a year open the filter grill and remove and rinse the HEPA filter. Let air dry completely before replacing. Hand wash only.

CHECK FOR BLOCKAGES REMOVE AND INSPECT:

CHECK FOR BLOCKAGES

1. HOSE AND TUBES
Remove floor nozzle, dustcup and hose and shine a flashlight in all the intake openings to check for possible blockage.

2. BOTTOM OF FLOOR NOZZLE
a. Squeeze tabs together and pull up to expose the airway.
b. Remove any string, carpet fibers or hair that may be wrapped around the brushroll.

3. HOSE CUFF AT BASE OF POD
c. Squeeze tabs and remove hose.
d. Tilt elbow down 90 °.
e. Press elbow release latch.
f. Remove elbow and check for blockages.
g. Replace elbow by inserting gasket end back into the opening and clip back into the latch.

TROUBLESHOOTING

Vacuum is not picking up did. No suction or light suction

Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting back into the vacuum.
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzles and accessories for blockages; clear blockages if required.
Close the suction release on the handle to increase suction power.

Vacuum lifts area rugs

Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges. Open the suction release on the handle to decrease suction power.
Turn off the unit to disengage the brush roll and restart with the POWER button for suction only cleaning.

Brush roll does not spin

Pull the handle toward you and release the floor nozzle to disengage the auto-off feature.
Turn the unit on by pressing the BRUSHROLL button.
Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum back on.

Vacuum turns off on its own

This vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Should this occur, perform the following steps to restart the motor thermostat

1. Turn the unit off.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters.
4. Check for blockages in hose, accessories and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Restart the unit on using either the POWER or BRUSHROLL buttons.

Note : If vacuum still does not start, contact Customer Service at 800-798-7398.

FIVE-YEAR (5) LIMITED WARRANTY

EURO-PRO Operating LLC warrants this product to be free from material defects and workmanship for a period of five (5) years from the date of purchase when utilized for normal household use, subject to the following conditions, exclusions and exceptions.

The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option. This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or used for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This Limited Warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts, which have been performed by a repair person not authorized by EURO-PRO Operating LLC.

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, you may return the complete appliance and accessories with proof of purchase and date, freight prepaid. For assistance with warranty service options or customer support, please call our customer care and product specialists at 1-800-798-7398 or visit our website at www.sharkrotator.com.

If the appliance is found by EURO-PRO Operating LLC to be defective, in EURO- PRO Operating LLC’s sole discretion, we will repair or replace it free of charge. Proof of purchase is required and a fee of $19.95 will apply to cover the cost of return freight.*

Non-durable parts including, without limitation, filters, brushes and electrical parts which normally require replacement are specifically excluded from warranty.

This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to the specific obligations expressly assumed by it under the terms of this Limited Warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential damages to anyone of any nature whatsoever. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

IMPORTANT : Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach a tag to item before packing including your name, complete address and phone number with a note giving purchase information, model number and what you believe is the problem with the item. We recommend you insure the package (as damage in shipping is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”. We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice.