Shark S3901 Series Lift-Away Professional Steam Pocket Mop User Manual

Shark S3901 Series Lift-Away Professional Steam Pocket Mop User Manual

OWNER’S GUIDE

IMPORTANT SAFETY INSTRUCTIONS

For Household Use Only

WHEN USING YOUR SHARK® STEAM MOP, BASIC SAFETY PRECAUTIONS SHOULD ALWAYS BE FOLLOWED, INCLUDING THE FOLLOWING:

READ ALL INSTRUCTIONS BEFORE USING YOUR SHARK® STEAM MOP.

WARNING: DANGER OF SCALDING. PLEASE USE CAUTION WHEN USING THE STEAM MOP. THE STEAM EMITTED FROM THE STEAM MOP IS VERY HOT.
WARNING: KEEP STEAM MOP AWAY FROM CHILDREN.

POLARIZED PLUG:
This Steam Mop has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to defeat this safety feature.

WARNING:

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

1. CAUTION: When in use, never turn the Steam Mop over or on its side. Never direct steam towards people, animals or plants.
2. Always unplug and allow the Steam Mop to cool before attaching or removing accessories.

3. Use the Steam Mop only for its intended use.
4. DO NOT use for space heating purposes.
5. DO NOT use outdoors.
6. DO NOT leave the Steam Mop unattended when plugged in. Always unplug the power cord from the electrical outlet when not in use and before servicing.
7. DO NOT allow the appliance to be used by children. Close attention is necessary when used near children, pets or plants.
8. Use only as described in this manual.
9. Use only manufacturer’s recommended accessories.
10. DO NOT use with damaged cord or plug. If the Steam Mop is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to SharkNinja Operating LLC for examination and repair. Incorrect re-assembly or repair can cause a risk of electrical shock or injury to persons when the appliance is used.
11. To protect against a risk of electric shock, DO NOT immerse the Steam Mop into water or any other liquids.
12. DO NOT handle plug or Steam Mop with wet hands or operate the Steam Mop without shoes.

13. DO NOT pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run the Steam Mop over the cord. Keep the cord away from heated surfaces.
14. DO NOT unplug by pulling on power cord. To unplug, grasp the plug not the power cord. Do not use extension cords or outlets with inadequate current- carrying capacity.
15. DO NOT put any objects into the Steam Nozzle openings. Do not use if the steam nozzle is blocked.
16. DO NOT put hands or feet under the Steam Mop—it gets very hot.
17. When mopping, use ONLY on flat, horizontal surfaces. Do not use on walls, counters or windows.
18. DO NOT use on leather, wax polished furniture or floors, synthetic fabrics, velvet or other delicate, steam sensitive materials.
19. DO NOT use on electronics such as televisions, video game consoles and cable boxes.
20. DO NOT add cleaning solutions, vinegar, scented perfumes, oils or any other chemicals to the water used in this appliance as this may damage the unit or make it unsafe for use. If you live in a hard water area, we recommend using distilled water in your steam mop.
21. Never leave any Pocket Pad in one spot while using or storing for any period of time, as this may damage your surfaces.

22. Carefully remove the Pocket Pad after you have unplugged and allowed the Steam Mop to cool.
23. When cleaning the Steam Mop, unplug the power cord from the electrical outlet and clean with a dry or damp cloth. Do not pour water or use alcohol, benzene or paint thinner on the Steam Mop.

24. Extreme caution should be exercised when using the Steam Mop to clean stairs.
25. Never use Steam Mop without the Pocket Pad attached.
26. Keep your work area well lit.
27. Store Steam Mop indoors in a cool, dry place.
28. To avoid circuit overload, do not operate another appliance on the same socket
(circuit) as the steam cleaner.
29. If an extension cord is absolutely necessary, an extension cord rated a minimum of 15 ampere, 14 gage cord should be used. Cords rated for less amperage may overheat. Care should be taken to arrange cord so that it cannot be pulled or tripped over.
30. To avoid scalding injuries, always unplug and allow the Steam Mop to cool before removing or changing Mop Heads, Accessories or Cleaning Pads.

WARNING: Your Steam Mop is designed to clean hard floor surfaces that will withstand high heat. Do not use on unsealed wood or unglazed ceramic floors. On surfaces that have been treated with wax or some no wax floors, the sheen may be removed by the heat and steam action. It is always recommended to test an isolated area of the surface to be cleaned before proceeding. We also recommend that you check the use and care instructions from the floor manufacturer.

SAVE THESE INSTRUCTIONS

Thank you for purchasing the Shark® Lift-Away® Pro Steam Pocket® Mop.
This Owner’s Guide is designed to help you get a complete understanding of your new steam mop. Please read it carefully and keep for future reference.
For a list of what is included with this model, refer to inside flap of box.
If you should have a question about your Shark® Lift-Away® Pro Steam Pocket® Mop, please call the Shark® Customer service line at 1 800.798.7398.

REGISTER YOUR PURCHASE:

www.sharkclean.com
1.800.798.7398

RECORD THIS INFORMATION:

Model Number: ____
Date of Purchase (Keep receipt): _____

TECHNICAL SPECIFICATIONS:

Voltage: 120 V., 60 Hz
Watts: 1550W
Water Capacity: 300ml (10.14 oz.)

RECOMMENDED SCHEDULE FOR REPLACING POCKET PADS:
Washable Pads: Every 3 months

FOR BEST CLEANING PERFORMANCE
See Steam Pocket® care instructions on page 33 for more detail.

Shark, Lift-Away, Steam Energized and Steam Pocket are registered trademarks of SharkNinja Operating LLC. All other brand names may be trademarks of their respective owners.

When assembling your steam mop there may be a little water in or around the water tank. This is because we test all our steam mops 100% before you buy them, so you get a quality Shark® Lift-Away® Pro Steam Pocket® Mop.

a. Mop Handle
b. Upper Cord Wrap
c. (1) 6 mm x 54 mm Large Screw*
d. Lower Cord Wrap
e. Removable Handheld Steamer
f. Release Button for Handheld Steamer g Steam Trigger
h. Steam Control Panel
i. Handheld Steamer Housing
j. Mop Head Release Button
k. All-Purpose Mop Head
i. Cleaning Pocket Pad
m. Filling Flask

*Phillips or flat head screwdriver can be used. Screwdriver not included. For a list of what is included with this model, refer to the inside flap of box.

For a full list of what is included in your steam mop please refer to the inside flap of your box.

HANDHELD ACCESSORIES

DIRECT STEAM NOZZLE
Use steam to breakdown dirt and hard surfaces and wipe away grime.
Use 3-5 second bursts of steam using the trigger on the handle unit for best results.|
---|---
GARMENT STEAMER
with Bonnet and Bristle Frame
Ideal for removing wrinkles from clothing and freshening & grooming upholstery.
Do not use this tool without the Microfiber Bonnet attached.|
FLAT SCRUBBER TOOL with Accessory Hose
Use with the accessory hose to clean a variety of surfaces like counter tops, walls, mirrors and windows.
Never use the flat scrubber tool without the All-Purpose Scrubber Pad.|

WARNING: Always make sure the Steam Mop is UNPLUGGED from the wall when not in use and when filling, changing the Mop Head or removing or changing the Pocket Pad. Always allow the Mop Head or the Pocket Pad to cool before removing or changing. To prolong the life of your Shark® Lift-Away® Pro Steam Pocket® Mop, we recommend using distilled water. Make sure you only add water to the tank. Chemicals or cleaning solutions (including vinegar) may damage the Steam Mop and could be unsafe for you and your family.

STEAM MOP ASSEMBLY

1. Screw the mop handle into the Steam Mop housing (screwdriver not included). (fig. 1)
2. Secure the mop head inside the microfiber Pocket Pad. (fig. 2)
3. Snap the Steam Mop Housing onto the Mop Head. (fig. 3)

4. Open the water tank cap, fill the tank with water, then replace and tighten the cap. (fig. 4)
Use the filling flask and pour water into the tank. Do not overfill. Replace the cap on the water tank. (fig. 5)

NOTE: To prolong the life of your Shark® Lift-Away® Pro Steam Pocket® Mop we recommend using distilled water.

WARNING: When filling the Steam Mop during use, make sure the mop head is pointed towards the floor. Hot steam can be released while filling the tank.

IMPORTANT: Do not use on unsealed wood or unglazed ceramic floors. On surfaces that have been treated with wax or some no wax floors, the sheen may be removed by the heat and steam action. It is always recommended to test an isolated area of the surface to be cleaned before proceeding. We recommend that you check the use and care instructions from the floor manufacturer.

IMPORTANT: When you are using the Steam Mop for the first time, it might take longer than the normal 30 seconds to start steaming.

Floor Cleaning

1. Sweep or Vacuum your floors prior to cleaning with your Steam Mop.
2. Plug the power cord into an outlet. The STEAM CONTROL button will flash blue.

IMPORTANT: Make sure you do not use the mop without attaching a cleaning Pocket Pad and adding water to the tank first.

3. Press the STEAM CONTROL button to select your steam setting:
Once for (DUST) , twice for (MOP), and three times for (SCRUB). Pressing a fourth time will place the unit on standby. (fig. 6)

4. Use the shaggy side of the cleaning pads to lift up and lock away all the dirt and debris and the scrubbing side to break up tough stains.

5. When the water tank is empty, the Steam Mop will stop producing steam. You can refill the water tank at any time as long as the Steam Mop is unplugged from the outlet. Follow the instructions from page 14. This applies to switching the mop heads or cleaning pocket pads as well.

6. When you are done, press the STEAM CONTROL button until the light blinks blue as in standby mode. (fig. 7)

NOTE : When using your Shark® Lift-Away® Pro Steam Pocket® Mop in MOP mode be careful not to press the steam trigger on the Handheld Steamer, as it will activate STEAM SETTING mode. If this happens, press the STEAM CONTROL button one time to reactivate your steam selection.
1.800.798.7398

Intelligent Steam Control™

• Sanitization studies were conducted under controlled test conditions. Household conditions and results may vary. With Rectangle Mop Head only, not with above-floor accessories.

Your Shark® Lift-Away® Pro Steam Pocket® Mop is designed to clean surfaces that can withstand high heat and moisture. Do not use on unsealed wood surfaces (especially antique wood furniture), unglazed ceramic tile, painted surfaces, or surfaces that have been treated with wax, oils, varnishes, or shellac. The sheen may be removed by the heat, steam, and friction of the cleaning Accessories. It is always recommended to test an isolated area of the surface to be cleaned before proceeding.

We also recommend you check the use and care instructions from the surface manufacturer. When cleaning finished wood surfaces, use broad, continuous strokes. To prevent surface damage, avoid focusing steam or allowing the cleaning Accessories to remain stationary in any one spot.

Above Floor Cleaning:

• Remove the Handheld Steamer by pressing on the release button and pulling away from the cradle.Be careful to NOT press the steam trigger as you remove the handheld steamer. (fig. 8)
• The Handheld Steamer is automatically set to (SCRUB) mode. Squeeze the steam trigger to activate steam. You may select other steam modes depending on the accessory and the use.
• With all attachments, control Steam better by using 3-5 second burst of the trigger. This will allow you to steam longer and with more control.

PLEASE KEEP THESE IMPORTANT SAFEGUARDS IN MIND WHEN USING THE APPLIANCE:

CAUTION: Do not press the steam trigger until the Direct Steam Nozzle is snapped into the main nozzle of your Handheld Steamer.

NOTE: To remove the Direct Steam Nozzle, press and hold down the Handheld Release Buttons. Then slide out the Direct Steam Nozzle using the grip.

CAUTION: Do not press the steam trigger while removing the Direct Steam Nozzle. Avoid touching the tip of the Direct Steam Nozzle, as this will be very hot after steaming.

NOTE: The Handheld Steamer may continue to emit steam for a few seconds after the trigger is released. This is normal, and the steaming will eventually come to a stop.

Using the Direct Steam Nozzle

How to Attach / Detach:

• The Direct Steam Nozzle Slides Directly on to the handheld steamer. (fig. 9)
• To remove wait 2-3 minutes for the tool to cool, hold the release button and pull the tool away from the unit.

Usage:

•  The Direct Steam Nozzle creates direct steam spray to clean hard to reach nooks & crannies, flat surfaces, toys and other places where germs may build up. (fig. 10)
• Spray direct steam and wipe clean with a wet cloth or paper towel

Cleaning Tips:

• For effective cleaning, hold the steam output nozzle 1-2 inches away from the surface you’re cleaning.

Using the Garment Steamer

CAUTION: Make sure the Steamer is unplugged or in Standby Mode while attaching or removing the Accessory. Avoid touching the Accessory, as it will be very hot after steaming.
CAUTION: To avoid scalding injuries, always unplug and allow the Steam Mop to cool before removing or changing Accessories or Pads or changing Accessories or Pads.

How to Attach / Detach:

• Use the lavender loop on the side of the bonnet to slide over the nozzle opening of the Garment Steamer. (fig. 11)
• Snap the bristle frame over the bonnet with the bristles placed at the top of the Garment Steamer bonnet.
• Attach the assembled Garment Steamer to the Handheld Steamer by snapping it into the main nozzle. (fig. 12)
• To remove wait 2-3 minutes for the tool to cool, hold the release button and pull the tool away from the unit.

Usage:

• The Garment Steamer is ideal for removing wrinkles from clothing and freshening and grooming upholstery.
• The bonnet and frame with bristles provides controlled steaming for fabrics and upholstery.

Cleaning Tips:

• Pressing the steam trigger in 3-5 second bursts, move slowly up and down over your garments or upholstery. (fig. 13)
• Always determine color fastness of any fabric, especially with reds or blues:
  – Take a clean, moist, warm towel and gently rub a small area on the fabric that is as out of sight and out of the way as possible.
  – If color bleeds onto the towel, you may need to have the piece professionally cleaned.

Using the Accessory Hose

CAUTION: Make sure the Steamer is unplugged or in Standby Mode while attaching or removing the Accessory. Avoid touching the Accessory, as it will be very hot after steaming.
CAUTION: To avoid scalding injuries, always unplug and allow the Steam Mop to cool before removing or changing Accessories or Pads or changing Accessories or Pads.

How to Attach / Detach:

• First attach the Accessory Hose to the Handheld Steamer by snapping the Accessory Hose into the main nozzle. (fig. 14)
• Cover the Flat Scrubber Tool with All-Purpose Scrubber Pad, by pulling each the pad over each corner. The lavender tab indicates the bottom of the pad.
• Do not use the Flat Scrubber Tool without the All-Purpose Scrubber Pad attached.
• Press the Flat Scrubber Tool onto the Accessory Hose until it clicks into place. (fig. 15)
• To remove, wait 2-3 minutes for the tool to cool, hold the release button and pull the tool away from the unit.

Usage:

• The Flat Scrubber is designed for cleaning a counter tops, table tops, walls mirrors, windows, stairs, shelves and other similar surfaces. (fig. 16)
• The super absorbent bonnet loosens, lifts, and locks in dirt and grime.

Cleaning Tips:

Additional attachments are available for your accessory hose. Please visit www.sharkclean.com for more information.

NOTE: Select cleaning accessories are included. Others are available for purchase at www.SharkClean.com or by calling 1.800.798.7398.
For a list of what is included with this model, refer to inside flap of box.

ACCESSORY

Triangle Mop Head
For Cleaning Corners and Hard to Reach Areas.|
---|---
Rectangle Mop Head
For All Purpose Cleaning.|
Triangle Washable All Purpose Scrub Pocket Pad
2 Unique Sides Provide Scrubbing strips to help remove tough dried-on stains & Shaggy fingers to lift and lock dirt.|
Rectangle Washable All Purpose Scrub Pocket Pad
2 Unique Sides Provide Scrubbing strips to help remove tough dried-on messes & Shaggy fingers to lift and lock dirt.|
Rectangle Washable Deep Cleaning Pocket Pad
Quilted Microfiber provides Deep Cleaning Action for hard to clean surfaces.|
Rectangle Washable Clean and Dust Pocket Pad
Double Sided Shaggy Fingers Lift & Lock dirt and dust with ease|
Shark® Steam Energized™ Cleanser
Combine Steam & Cleanser for a superior level of cleaning performance.|
Flat Scrubber Bonnet
Shaggy Fingers Lift & Lock dirt and dust with ease.|
Garment Steamer Bonnet
Quilted Microfiber diffuses steam for use on garments and upholstery.|

AFTER USE AND STORAGE

1. When you have finished using the Handheld Steamer, reattach it to the mop by first placing the bottom of the Handheld Steamer into the cradle of the mop housing. (fig. 17)
2. Then slide the top end of the Handheld Steamer into the mop housing and snap into place.

NOTE: Make sure all attachments are removed before reuniting the Handheld Steamer with the Steam Mop.

3. If you have finished mopping, press the STEAM CONTROL button until the LED light blinks blue. This stops the unit from steaming. Unplug the cord from the outlet and place the mop into the upright position. Let the unit cool for 2-3 minutes.

Remove the cleaning pad by releasing the quick fasteners and using the lavender loop on the side of the Pocket Pad, avoiding contact with the hot pocket pad or dirt. (fig. 18)

NOTE: Before storing the appliance for an extended period of time, emptying the water tank is recommended.

4. To store the Shark® Lift-Away® Pro Steam Pocket® Mop hanging up, first remove the head (after it has cooled and the steam has been released) then hang on a large hook (not included). (fig. 19)

5. Periodically clean the Direct Steam Nozzle and the Extension Hose Stem with a paper clip.

CAUTION: To avoid scalding injuries, always unplug and allow the Steam Mop to cool before removing or changing Accessories or Pads.

To order additional parts and accessories, feel free to contact us at www.SharkClean.com or call 1.800.798.7398.

POCKET PAD CARE INSTRUCTIONS

Care
Before washing, close the hook-and-loop fasteners so they won’t snag on the Pocket Pads. Machine wash the Pocket Pads separately with warm water using liquid detergent. NEVER USE BLEACH, POWDERED DETERGENT, OR FABRIC SOFTENERS as they may damage or leave a coating on the Pocket Pads that will reduce their cleaning performance and absorbancy. Pocket Pads should be line-dried or tumble-dried on a low setting, as this will extend the life of the microfiber fabric. (fig. 20)

Loose fibers can indicate wearing of the microfiber fabric. Do not pull the loose fibers as this can cause the weave to come undone. Simply cut the loose fibers with scissors. (fig. 21)

Replacement
For best cleaning results, we recommend replacing your Pocket Pads every 3 to 4 months following normal use. As with any fabric, dirt particles, grease, friction, and repeated washing can cause the fibers to break down, and you may notice an increase in the effort needed to push or pull the Steam Mop.

You can purchase replacement Pocket Pads and Accessories by visiting www.sharkclean.com or calling 1-800-798-7398

should be securely plugged into an electrical outlet. Check your fuse or breaker.
If your unit still does not work, call Customer Care at 1.800.798.7398.
The unit will not make steam.| The Steam Mop should be securely plugged into an electrical outlet. Check your fuse or circuit breaker or try a different outlet.
Make sure the Water Tank is full, the unit is plugged in, and the light around the Steam Control Button is solid.
If the light around the Steam Control Button is not lit, try a different electrical outlet.
If the light around the Steam Control Button is blinking, press the Steam Control Button to select a Steam Setting.
If the light around the Steam Control Button is solid, wait 30 seconds for the unit to warm up.
If after following the above steps the Steam Mop still does not produce any steam, contact Customer Service at 1-800-798-7398 or at
consumer-services@sharkninja.com.
The Shark® Lift-Away® Pro Steam Pocket® Mop leaves water on the floor.| Check to see if your cleaning pad is too wet. We recommend you unplug the steam mop and change the cleaning pad.
Make sure the cleaning pad is attached correctly
Cannot activate steam / flashing blue light remains on.| If you have already plugged in your unit, unplug and try a different outlet. This may reset the standby mode.
Add water to the tank and select steam setting by pressing the STEAM CONTROL button.
If your unit still does not work, call Customer Care at 1.800.798.7398.
The Shark® Lift-Away® Pro Steam Pocket® Mop left a white spot on the floor.| Do not leave your steam mop on the floor with a damp or wet cleaning pad. If you’re using tap water, we recommend switching to distilled water. Make sure the cap is securely on the water tank.
Floors are cloudy, streaky or spotty after steaming.| The Pocket Pad might be dirty. If it is, flip it over to the clean side or change it entirely. If you washed the Pocket Pad with powdered detergent, then it could be damaged and require replacement.
This could also be an indication of soap or grease residue that has accumulated on the floor. As our Steam Mops use only a small amount of water, it may not be enough to rinse off the accumulation of residue that the steam is bringing to the surface. We suggest rinsing the floor with nothing but water, letting it dry, and then steam mopping again with a clean Pocket Pad. One or more rinses will generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part vinegar and two parts water (but DO NOT put vinegar or any other cleaner into the Steam Mop’s Water Tank).
Please consult your flooring manufacturer’s care and maintenance instructions before applying any cleaning products or solutions including vinegar.
The nozzle leaves water drops on the garment or upholster.| The garment steam bonnet or the upholstery bonnet must be in place at all times during usage. The steamer bonnet prevents water drops from being left on the garment or the upholstery and removes impurities from your water.
If the steamer bonnet is too wet or the frame has condensation, let the unit cool for 30 minutes, remove the steamer bonnet and let it dry out before using again, or replace with a new steamer bonnet.

ONE (1) YEAR LIMITED WARRANTY

SharkNinja Operating LLC warrants this product to be free from defects in material and workmanship for a period of one (1) year from the date of the original purchase, when utilized for normal household use, subject to the following conditions, exclusions and exceptions.
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, return the complete appliance and accessories, freight prepaid. For assistance with warranty service options or customer support, please call our customer care and product specialists at , call 1 .800.798.7398 or visit our website
www.sharkclean.com

If the appliance is found to be defective in material or workmanship, SharkNinja Operating LLC will repair or replace it free of charge. Proof of purchase is required and a fee of $19.95 will apply to cover the cost of return freight. *

The liability of SharkNinja Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option. This warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or used for commercial purposes. This limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alterations to the product or any of its parts, which have been performed by a repair person not authorized by SharkNinja Operating LLC.

This warranty is extended to the original purchaser of the unit and excludes all other legal and/or conventional warranties. The responsibility of SharkNinja Operating LLC warranty if any, is limited to the specific obligations expressly assumed by it under the terms of the limited warranty. In no event is SharkNinja Operating LLC liable for incidental or consequential damages of any nature whatsoever. Some states/provinces do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach tag to item before packing with your name, complete address and phone number with a note giving purchase information, model number and what you believe is the problem with the item. We recommend you insure the package (as damage in shipping is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”.

Product Registration
Please visit www.sharkclean.com or call 1.800.798.7398 to register your new Shark® product within ten (10) days of purchase. You will be asked to provide the store name, date of purchase and model number along with your name and address.

The registration will enable us to contact you in the unlikely event of a product safety notification. By registering you acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying instructions.

PRINTED IN CHINA
COPYRIGHT © 2015 SharkNinja Operating LLC
Illustrations may differ from actual product. We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice.

Shark, Lift-Away, Steam Energized and Steam Pocket are registered trademarks of SharkNinja Operating LLC.
For Shark | Ninja U.S. Patent information, visit
www.sharkninja.com/USPatents

Questions or Problems?

CALL US.
We are here to help with our hassle-free return service.

Toll Free Customer Support Telephone:
Mon-Sat: 7am – 11pm, Sun: 9am – 8pm EST

SharkNinja Operating LLC
U.S.: Newton, MA 02459
Canada: Ville St. Laurent, Québec H4S 1A7
1-800-798-7398
www.sharkclean.com

FAQs

Can I use or add a cleaning solution to the water tank or apply to the pads?

Shark Steam Mops are designed to deliver effective, chemical-free cleaning and sanitization with just ordinary tap water. Using any type of cleaning solution, perfumed oils or other chemical cleaner with your steam mop is not recommended. These products can have damaging affects to your steam mop and defeat the benefit of chemical-free cleaning.

Do not use anything other than water in the unit. Shark recommends using distilled water in your steam mop. Shark’s water filtration bottle is also recommended to extend your mop’s life and reduce the potential build-up of hard water residue in the unit which may contribute to steam performance issues.

Can I use the steam mop on all floor surfaces?

The steam mop is designed for use on most hard floor surfaces. We recommend that you first test an isolated area of the floor surface to be cleaned as well as review the use and care instructions from your floor manufacturer.

Surfaces/Material where the steam mop should not be used:
1. Wax polished furniture or floors.
2. Unsealed or unglazed ceramic floors, unsealed wooden and wax floors and some no wax floors.
3. In cases of surfaces treated with wax and some no-wax floors, the sheen may be removed by heat or steam action of the unit. Test an isolated are of flooring first to see if sheen is affected.

How should I clean the pads?

Wash the pads with liquid detergent (not powder), as powder can leave a residue behind on the pad. Avoid use of bleach and fabric softeners when washing pads. Line dry or dry on a low dryer setting. For best pad performance, we recommend replacing pads every 2-3 months if pads are used and washed 3 or more times/week

How do I turn on the Pro Steam Pocket?

Once you have put water in the tank, plug the power cord into a 120 volt electrical outlet. The ON/STANDBY button will flash blue. Press the ON/STANDBY Button until the desired steam setting is selected. Press the ON/STANDBY once to select the Dust Steam Setting. Press twice to select the Mop Steam Setting and press the button three times to select the Scrub Steam Setting

How long will it take my steam mop to heat up?

The steam mop is ready to clean in about 30 seconds.

What is variable steam and how should it be used to achieve the best results?

The Shark Pro Steam Pocket Mop has three unique steam settings so you can use the perfect amount of steam for the cleaning task at hand.

Setting: Dust
Ideal for these surfaces: Laminate, Bamboo, Hardwood and Marble
Recommended usage: Light cleaning & dusting, Loosen & lift dirt, Sanitize floors

Setting: Mop
Ideal for these surfaces: Hardwood, Marble, Tile and Stone
Recommended usage: Everyday cleaning, Remove spots and routine messes, Moderate cleaning of heavily trafficked areas and Sanitize floors.

Setting: Scrub
Ideal for these surfaces: Hardwood (not recommended for continuous cleaning), Tile, Stone, Linoleum and Carpet (with the glider attachment)
Recommended usage: Tough cleaning and removal of stuck-on messes and stains, Deep cleaning of heavily trafficked areas, Cut through heavy dirt and grime, Sanitize floors and Freshen area rugs and carpets.

Can I use detergent on the cleaning area?

No, The steam mop is designed to provide effective, chemical free cleaning without the use of cleaners or detergents

Why should the pads be washed prior to use?

It is important to wash the pads in order to remove any loose lint or fibers from the pad that might have occurred in packaging or in transport. Pads should be washed with liquid detergent (not powder), as powder can leave a residue behind. Avoid bleach and fabric softeners as well. Dry pads on a low dryer setting or line dry.

How long will the pads last?

Frequency of use, the type of cleaning (heavy/light) and how often the pads are washed and dried all determine the life of the pads and when new pads are required.

Under normal household conditions, using the mop for routine cleaning a few times per week, we recommend new pads every 2-3 months.

What is the best use for Steam Concentrator Nozzle?

The Steam Concentrator Nozzle will help loosen debris from crevices and tight areas that are tough to clean. For best results, use the Scrub Steam Setting and spray steam directly onto dirty area. Once the Nozzle is cool, remove and attach the Mop Head to wipe clean the loosened debris. Alternatively, you may use cloth or paper towels to wipe the area.

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