IOGEAR Compact USB-C Docking Station with PD Pass-Thru User Guide
- June 7, 2024
- Iogear
Table of Contents
GUD3C03
PART NO. Q1464-d
Quick Start Guide
Compact USB-C Docking Station with PD Pass-Thru
www.iogear.com
Package Contents
1 × GUD3C03
1 × Quick Start Guide
1 × Warranty Card
System Requirements
- USB-C (Thunderbolt 3 compatible) Host System with DP Alt Mode support
- Windows 7/8/8.1/10 (Dual video outputs are only available through mDP and HDMI on MST supported laptop)
- For Chrome OS, only one extended video output is available from mDP or HDMI
- MacOS ® X 10.7+ For USB-C only Macbook (such as Macbook 2015), only one extended video output is available from mDP or HDMI. For Thunderbolt 3 Macbook Pro (such as Macbook Pro 2016 and later), dual video outputs are supported via mDP and HDMI ports in Mirror mode.
Overview
A. USB-C Connector to the Host Laptop
B. Micro SD Card Slot
C. SD/MMC Card Slot
D. USB-C port (Power Delivery pass-through)
(Maximum of up to 45W of power can be delivered to the laptop after deduction
of 15W used by the docking station)
E. HDMI Port
F. VGA Port
G. GbE LAN Port
H. Mini DisplayPort
I. 3.5mm Audio input or output
J. USB 3.0 Type-A
Hardware Installation
Please follow the steps below to ensure optimal performance:
STEP 1. Turn on the host computer. Then plug in the laptop’s USB-C Power
adapter to the USB-C port with Power Delivery Pass-Through*
STEP 2. Connect external devices to appropriate ports as needed (refer to
product overview for ports call out).
STEP 3. Connect external monitor(s) to the video output with choices in: Mini
DisplayPort and HDMI for dual monitors or via VGA port for a single monitor.
Please note: VGA port cannot be used with HDMI or Mini DisplayPort at the
same time.
STEP 4. Connect the tethered USB-C cable on GUD3C03 to the USB-C port on the
host computer. The computer screen might appear to flicker few times before
GUD3C03 can recognize all the connected devices. 
*Note: Without plugging the laptop’s USB-C power adapter, GUD3C03 can still function in step 2-3, but GUD3C03 will not provide power to charge the laptop.
**Maximum resolution of 4K is dependent on the capability of the video display
and its computer host sources.
Hardware Installation
MONITOR CONFIGURATION
Single Monitor
| 
Up to 3840 x 2160@30 Hz|
Up to 3840 x 2160@30
Hz| 
Up to 1080P@60 Hz
---|---|---|---
USB-C| Windows 10 / Chrome OS /Mac OS X| Windows 10 / Chrome OS /
Mac OS X| Windows 10 / Chrome OS /
Mac OS X
Thunderbolt 3| Windows 10 / Mac OS X| Windows 10 / Mac OS X| Windows 10 / Mac
OS X
Dual Monitor
| 
Up to 1080P@60 Hz|
Up to 1080P@60 Hz| Not Available
---|---|---|---
USB-C| Windows 10| Windows 10| Windows 10
Thunderbolt 3| Windows 10| Windows 10| Windows 10
FAQ
Why do I have no display when the dock is connected?
The USB-C port in your host laptop needs to support USB-C DisplayPort
Alternative Mode (DP Alt-Mode) for video viewing capability, otherwise the
docking station can only act as a data / Ethernet hub.
I have the dock connected with HDMI and MiniDP, but when I plug in the VGA,
only VGA works? Why?
HDMI and Mini DisplayPort (MiniDP) are digital signals, but VGA is analog
signal. The dock can only support one type of signal at a time. Therefore,
HDMI and MiniDP will work simultaneously, but VGA will work by itself.
Can HDMI and VGA work together?
No. HDMI and VGA ports will not function simultaneously as they are two
different signal types. HDMI is digital signal, and VGA is analog signal. Only
one type of video signal can be supported at a time.
Can MiniDP and VGA work together?
No. MiniDP and VGA ports will not function simultaneously.
Can I use a USB-C video adapter with this dock?
No. Video adapter converting from MiniDP, HDMI, or VGA to other type of video
interface will not work with this docking station.
When I connect to an Apple laptop, I can’t extend the display of my
desktop, why?
Apple’s Mac OS X does not support multiple display extension when on a USB-C
platform and/or connecting to a USB-C peripheral. USB-C Macbook with macOS
X 10.13.3 will only support one external display. USB-C Macbook with macOS X
10.13.4 will support two external displays in mirror mode. Thunderbolt 3
Macbook will support two external displays.
Why does the Ethernet connection not working on the docking station for my
Apple laptop?
Please check your Networking Preference setting (Apple menu > System
Preference > Network. The default Interface might set to Thunderbolt Bridge.
Click Add button “+” at the bottom of the list at the left. Click the
Interface pop-up menu, choose the “USB 10/100/1000 LAN” as network interface
and create a new
connection.
Can the dock charge my laptop?
No. The dock does not provide power to the connected computer or laptop. In
order for the connected computer or laptop to get charged, the computer needs
to be USB-C Power Delivery compatible and the dock needs to be connected to
an external USB-C AC power adapter.
FAQ
Can I use a bigger capacity AC power adapter with the dock to charge my
laptop?
Yes. You may use any available USB-C AC power adapter with the dock to charge
your laptop. When the USB-C AC power adapter is plugged into the docking
station, the docking station will consume maximum of 15W power when all ports
are connected and streaming data. The remaining power capacity will then be
directed to the connected laptop, with the maximum of 45W power.
Will this dock work when plugging into a Thunderbolt 3 port?
Yes, it will. The dock works when plugging into a Thunderbolt 3 port on your
computer. However, due to the supporting features by the operating systems,
the results will be different. For instance, Mac OS X supports only a single
display extension when using a USB-C peripheral, but Windows OS can support
multiple
display extensions.
Will this dock work when plugging into a Thunderbolt 2 port?
No it will not. The dock will only function when plugging into a USB-C port or
Thunderbolt 3 port. Please connect the docking station to your computer using
the tethered cable. The particular port on the docking station is not
compatible with Thunderbolt 2, but only Mini DisplayPort.
Will the dock work with Apple Super Drive?
No. The dock does not work with Apple Super Drive. The SuperDrive requires a
direct connection.
How many external hard drives can be connected to the dock?
Just one. The external hard drive must be connected to the USB port marked
with “BC 1.2” or Lightning logo. This USB port supports maximum of 1.5A power
and will be able to provide enough power to the external hard drive device.
My hard drive does not work when connected to the dock. Why?
Please make sure the external hard drive is connected to the USB port marked
with “BC 1.2” or Lightning logo. This USB port supports maximum of 1.5A power
and will be able to provide enough power to the external hard drive device.
Will this dock work with a Thunderbolt 2 display?
No. This dock’s Mini DisplayPort does not support Thunderbolt 2 display.
Compliance Information
FCC Statement
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential setting. This product generates, uses, and can radiate radio
frequency energy and, if not installed and used as directed, it may cause
harmful interference to radio communications. Although this product complies
with the limits for a Class B digital device, there is no guarantee that
interference will not occur in a particular installation.
CE Statement
This device has been tested and found to comply with the following European
Union directives: Electromagnetic Capability (2004/108/EC), Low Voltage
(2006/95/EC) and R&TTED (1999/5/EC).
Limited Warranty
This product carries a 1 Year Limited Warranty. For the terms and conditions
of this warranty, please go to http://www.iogear.com/support/warranty Register
online at http://www.iogear.com/register
Important Product Information
Product Model
Serial Number
Contact
WE’RE HERE TO HELP YOU!
NEED ASSISTANCE SETTING UP THIS PRODUCT?
Make sure you:
1. Visit www.iogear.com for more product information
2. Visit www.iogear.com/support for live
help and product support
IOGEAR
https://iogear.custhelp.com
support@iogear.com
www.iogear.com
References
- IOGEAR :: HDMI Switch, PC to TV, Wireless Audio Video, KVM Switch, KVM, USB Switch, Video Splitter, Video Switch, KVM DVI, LCD KVM, Rackmount KVM
- Product Registration - IOGEAR
- Support Home Page
- Warranty - IOGEAR
- Support Home Page
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