SAMSUNG 4K UHD Signage User Guide

: June 7, 2024
: Samsung

Table of Contents

Checking the Components
Parts
Troubleshooting Guide
Specifications
Connecting and Using a Source Device
Contact SAMSUNG WORLD WIDE
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SAMSUNG 4K UHD Signage User Guide

QB43R QB49R QB50R
QB55R QB65R QB75R QB85R

Checking the Components

Quick Setup Guide.
Warranty card (Not available in some locations).
Regulatory guide.
Power cord.
Batteries (AAA x 2) (Not available in some locations).
Remote Control
RS232C(IN) adapter.
HOLDER-CABLE (Supported models: QB65R, QB75R, QB85R).
Holder-Ring x 4 (Supported models: QB43R, QB49R, QB50R, QB55R, QB65R, QB75R).
Contact the vendor where you purchased the product if any components are missing. Components may differ in different locations.

Parts

Remote sensor
Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function.
*Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.
Power indicator
Power button
Turns the product on or off.

Diagram

Troubleshooting Guide

Issues

|

Solutions

---|---

The screen keeps switching on and off.

|

Check that the cable between the product and the PC is connected correctly

The screen keeps switching on and off.

|

Check that the product is connected correctly with a cable.

Check that the source device connected to the product is powered on.

Specifications

Model Name|

QB43R

|

QB49R

|

QB50R

|

QB55R

---|---|---|---|---

Panel

|

Size

|

43 CLASS

(42.5 inches / 107.9 cm)

|

49 CLASS

(48.5 inches / 123.2 cm)

|

50 CLASS

(49.5 inches / 125.7 cm)

| 55 CLASS

(54.6 inches / 138.7 cm)

Display area

|

941.184 mm (H) x

529.416 mm (V)

|

1073.78 mm (H) x

604.0 mm (V)

| 1095.84 mm (H) x

616.41 mm (V)

| 1209.6 mm (H) x

680.4 mm (V)

Model Name|

QB65R

|

QB75R

|

QB85R

Panel

|

Size

|

65 CLASS (64.5 inches / 163.9 cm)

|

75 CLASS (74.5 inches / 189.3 cm)

| 85 CLASS (84.5 inches / 21C4.7 cm)

Display area

|

1428.48 mm (H) x 803.52 mm (V)

| 1650.24 mm (H) x 928.26 mm (V)|

1872.0 mm (H) x 1053.0 mm (V)

Power Supply

|

AC100-240V~ 50/60Hz
Refer to the label at the back of the product as the standard voltage can vary in different countries.

Environmental considerations

|

Operating

|

Temperature: 0 °C – 40 °C (32 °F – 104 °F) Humidity: 10% – 80%, non-condensing

Storage|

Temperature: -20 °C – 45 °C (-4 °F – 113 °F) Humidity: 5% – 95%, non- condensing

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. (Supported models: QB85R ) This device is a Class B digital apparatus. ( Supported models: QB43R, QB49R, QB50R, QB55R, QB65R, QB75R)
For detailed device specifications, visit the Samsung website.

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The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Connecting and Using a Source Device

Connecting to a PC ****

HDMI IN 1 (ARC), HDMI IN 2
DVI/MAGICINFO IN
DVI/HDMI AUDIO IN
HDMI IN 1 (ARC), HDMI IN 2
DVI/HDMI AUDIO IN

Connecting to a Video Device

Connecting to a Video Device
DVI/HDMI AUDIO IN
HDMI IN 1 (ARC), HDMI IN 2

Connecting to an Audio System

AUDIO OUT

Connecting the LAN Cable

RJ45

Use Cat7(STP Type) cable for the connection. (10/100 Mbps) Shielded Twist Pair

Connecting to MDC

MDC Diagram

For details on how to use the MDC programmer, refer to Help after installing the programme. The MDC programmer is available on the website.

Contact SAMSUNG WORLD WIDE

Country/Area

|

Customer Care Centre

---|---
ALBANIA| 045 620 202
AUSTRIA| 0800 72 67 864 (0800-SAMSUNG)
BELGIUM| 02-201-24-18
BOSNIA| 055 233 999
BULGARIA| *3000 Цена на един градски разговор 0800 111 31 Безплатен за всички оператори
CROATIA| 072 726 786
CYPRUS| 8009 4000 only from landline, toll free

CZECH

Country/Area

|

Customer Care Centre

---|---
GERMANY| 06196 77 555 77
GREECE| 80111-SAMSUNG (80111 726 7864) only from land line (+30) 210 6897691 from mobile and land line
HUNGARY| 0680SAMSUNG (0680-726-7864)
IRELAND (EIRE)| 0818 717100
ITALIA| 800-SAMSUNG (800.7267864)
KOSOVO| 0800 10 10 1
LATVIA| 8000-7267
LITHUANIA| 8-800-77777
LUXEMBURG| 261 03 710
MONTENEGRO| 020 405 888
NETHERLANDS| 088 90 90 100
NORTH MACEDONIA| 023 207 777
NORWAY| 21629099
POLAND| 801-172-678 lub +48 22 607-93-33

(opłata według taryfy operatora)

Country/Area

|

Customer Care Centre

---|---
PORTUGAL| 808 207 267

ROMANIA

| *8000 (apel in retea)
08008-726-78-64 (08008-SAMSUNG) Apel GRATUIT Atenţie: Dacă efectuaţi apelul din reţeaua Digi (RCS/RDS), vă rugăm să ne contactaţi formând numărul Telverde fără ultimele două cifre, astfel: 0800872678.
SERBIA| 011 321 6899
SLOVAKIA| 0800 – SAMSUNG (0800-726 786)
SLOVENIA| 080 697 267 (brezplačna številka)
SPAIN| 91 175 00 15
SWEDEN| 0771 726 786
SWITZERLAND| 0800 726 786
TURKEY| 444 77 11
UK| 0333 000 0333

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Recommended hours of use per day of this product is under 16 hours. If the product is used for longer than 16 hours a day, the warranty may be void.
The colour and the appearance may differ depending on the product, and the content in the manual is subject to change without prior notice to improve the performance.
Download the user manual from the website for further details