How to send your Beats Studio Buds and charging case to Apple for repair

from Europe

Here’s how you send your Beats Studio Buds and charging case to Apple for service.

Need a different country or region?

The United States and Canada

Asia-Pacific

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Important : Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn’t receive your original product within 10 days, or if Apple technicians find that your issue was caused by accidental damage or unauthorized modifications, you’ll be charged up to the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple’s Limited Warranty or an AppleCare plan or ERS terms and conditions for out- of-warranty service.

Pack your earbuds and charging case

1. Put each of your Beats Studio earbuds into a separate small plastic bag and fold down the flaps to seal the bags. Don’t include any accessories with your earbuds (such as your eartips or charging cable). If you include extra items in the box, we won’t be able to return them to you.

2. Place each of your bagged earbuds into one of the smaller holes in the product tray.

3. Place your charging case into the large plastic bag and fold down the flap to seal it.

4. Place your bagged charging case into the large hole in the product tray.

5. Close the lid of the box.

6. Peel off the protective tape and place it on the box as shown.*

7. Place the battery sticker on the bottom of the brown box. Do not cover it with the tape or wrap it around the side of the box.

*Apple is not responsible for any damage during shipping.

Ship your earbuds and charging case to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.
2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.
3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.
4. Ask the courier for proof of collection.
5. Check the status of your service request.

Use your serviced earbuds and charging case

Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law will also apply to your replacement product where available.

Set up your Beats Studio Buds and charging case.

© 2021 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.

Published Date: July 22, 2021

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