How to prepare your iMac for Apple Trade In

If you opted to trade in your iMac when you purchased a new Apple product, you’ll get a trade-in kit in the mail with everything you need to ship your iMac to Apple.  Here’s everything you need to know about preparing and packing your iMac to trade it in.

Before you ship your iMac

1. Back up your data. If you need help transferring data, schedule an appointment at an Apple Authorized Service Provider or an Apple Store at getsupport.apple.com. It is your sole responsibility to back up all existing data, software, and/or programs from your product. Apple is not responsible for loss, recovery, or compromise of data, software, or programs on your trade-in product.
2. Sign out of iCloud.
3. Turn off your firmware password.
4. Deauthorize your computer for content purchases.
5. If you’re concerned about the security of your data, erase your hard disk before sending in your Mac.

Pack your product using the included packaging materials

1. Remove the upper and lower cardboard inserts from the box.

2. Place your iMac under the plastic in the lower cardboard insert with the stand sticking through the hole in the bottom of the insert.

3. Fold down the sides of the cardboard insert with your iMac to create tension on the plastic.  Fold up the top and bottom flaps.

4. Place your power cord into the bag and close the bag.

5. Place the insert with your iMac back into the packing box. Place the power cord next to your iMac stand in the box.

6. Place the upper cardboard insert into the box to hold the insert with your iMac securely in place.

7. Close the box and seal it with the tape provided.*

*Apple is not responsible for any damage during shipping.

Ship your product to Apple

1. Find the name of the courier on the return shipping label.

2. Visit the courier’s website to find a drop-off location.
   –FedEx
   –UPS

3. Get a receipt from the courier.

4. Check your new device shipment email for a link to check the status of your trade-in.

© 2021 Apple Inc. All rights reserved. Apple, the Apple logo, iChat, iTunes, Mac, and macOS are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions.

Published Date: May 03, 2021

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