NINJA Foodi AG551EU Grill and Air Fryer with Digital Temperature Sensor Instructions
- June 7, 2024
- Ninja Foodi
Table of Contents
MAX
Girll & Air Fryer
AG551EU
INSTRUCTIONS
THANK YOU
for purchasing the Ninja® Foodi® Max Grill & Air Fryer
https://ninjakitchen.co.uk/register-guarantee/
REGISTER YOUR PURCHASE
ninjakitchen.eu
Scan QR code using a mobile device
RECORD THIS INFORMATION
Model Number:
Serial Number:
Date of Purchase:
(Keep receipt)
Store of Purchase:
TECHNICAL SPECIFICATIONS
Voltage: 220-240V~, 50-60Hz
Watts: 2460W
TIP : You can find the model and serial numbers on the QR code label on the back of the unit by the power cord.
This marking indicates this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material sources. To return your used device, please use the return and collection systems or contact the retailer where this product was purchased. They can take this product for environmentally safe recycling.
IMPORTANT SAFEGUARDS
HOUSEHOLD USE ONLY • READ ALL INSTRUCTIONS BEFORE USE
Read all instructions before using your Ninja® Foodi® Grill & Air Fryer.
When using electrical appliances, basic safety precautions should always be
followed, including the following:
WARNING
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To eliminate a choking hazard for young children, discard all packaging materials immediately upon unpacking.
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This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved.
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Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. Close supervision is necessary when used near children.
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This appliance is for household use only. DO NOT use this appliance for anything other than its intended use. DO NOT use in moving vehicles or boats. DO NOT use outdoors. Misuse may cause injury.
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Ensure the surface is level, clean, and dry. DO NOT place the appliance near the edge of a worktop during operation.
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ALWAYS ensure the appliance is properly assembled before use.
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When using this appliance, provide at least 15.25 cm (6 inches) of space above and on all sides for air circulation.
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DO NOT use an extension cord. A short power supply cord is used to reduce the risk of children grabbing the cord or becoming entangled and to reduce the risk of people tripping over a longer cord.
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To protect against electrical shock DO NOT immerse cord, plugs, or main unit housing in water or other liquid.
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DO NOT use the appliance if there is damage to the power cord or plug. Regularly inspect the appliance and power cord. If the appliance malfunctions or has been damaged in any way, immediately stop use and call Customer Service.
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NEVER use socket below worktop surface.
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NEVER connect this appliance to an external timer switch or separate remote-control system.
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DO NOT place appliance and let cord hang over edges of tables, counters or touch hot surfaces including on or near a hot gas or electric burner, or in a heated oven.
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Only use recommended accessories included with this appliance or authorized by SharkNinja. The use of accessories or attachments not recommended by SharkNinja may cause a risk of fire or injury.
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Before placing any accessories into the cooker, ensure they are clean and dry.
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DO NOT use the appliance without the removable cooking pot and splatter guard installed.
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ALWAYS ensure the lid is fully closed before operating.
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DO NOT move the appliance when in use.
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DO NOT cover the air intake vent or air socket vent while the unit is operating. Doing so will prevent even cooking and may damage the unit or cause it to overheat.
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DO NOT touch hot surfaces. Appliance surfaces are hot during and after the operation. To prevent burns or personal injury, ALWAYS use protective hot pads or insulated oven gloves and use available handles and knobs.
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DO NOT touch accessories during or immediately after cooking. The grill plate and basket become extremely hot during the cooking process. Avoid physical contact while removing the accessory from the appliance. To prevent burns or personal injury ALWAYS use care when interfacing with the product. Recommend use of long handed
utensil and protective hot pads or insulated oven gloves. -
DO NOT use this appliance for deep-frying.
-
DO NOT place hands near the Digital Cooking Thermometer cord when in use to prevent burning or scalding.
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The Digital Cooking Thermometer does NOT replace an external food thermometer.
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To prevent possible illness, ALWAYS use a thermometer to check that your food is cooked to the recommended temperatures.
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Should a grease fire occur or the unit emits black smoke, unplug immediately. Wait for smoking to stop before removing any cooking accessories.
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Please refer to the Cleaning & Maintenance section for regular maintenance of the appliance.
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To disconnect, turn any control to “off”, then unplug from the socket when not in use and before cleaning.
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Allow cooling before cleaning, disassembly, putting in or taking off parts, and storage.
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DO NOT clean with metal scouring pads. Pieces can break off the pad and touch electrical parts, creating a risk of electric shock.
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Cleaning and user maintenance shall not be made by children.
| Indicates to read and review instructions to understand the operation and
use of the product.
---|---
| Indicates the presence of a hazard that can cause personal injury, death or
substantial property damage if the warning included with this symbol is
ignored.
| Take care to avoid contact with hot surfaces. Always use hand protection to
avoid burns.
| For indoor and household use only.
SAVE THESE INSTRUCTIONS
PARTS
GETTING TO KNOW YOUR GRILL
The control panel display shows time in an HH: MM format. The display to the right reads 20 minutes.
FUNCTION BUTTONS
GRILL Grill indoors while creating even char, grill marks and grilled
flavor.
AIR FRY For crispiness and crunch with little to no oil.
BAKE Cakes, treats, desserts and more.
ROAST Meats, roast vegetables, and more.
DEHYDRATE Dehydrate meats, fruits, and vegetables for healthy snacks.
REHEAT Revive leftovers by gently warming them, leaving you with crispy
results.
OPERATING BUTTONS
POWER button Once the unit is plugged in, press the power button to turn
on the unit. Pressing it during cooking stops the current cooking function and
turns off the unit.
Left arrows Use the up and down arrows to the left of the display to
adjust the cooking temperature in any function or to set the internal outcome
when using PRESET and MANUAL buttons.
MANUAL button Switches the display screen so you can manually set the
probe internal outcome. Manual button does not work with Dehydrate function.
PRESET button Switches the display screen so you can set the probe, food type, and internal outcome based on the preset temperatures. Preset button does not work with Dehydrate function.
Right arrows Use the up and down arrows to the right of the display to set the food type when using PRESET or to adjust the cooking time when not cooking with the Foodi Probe.
NOTE: To adjust the temperature or time during cooking, press the up and down arrows. The unit will then resume at those settings.
START/STOP button After selecting temperature and time, press the
START/STOP button to begin cooking.
Standby Mode If there has been no interaction with the control panel for
10 minutes and the unit is not cooking, the unit will go into Standby Mode and
the control panel will dim.
Preheat If the unit is preheating, it will be indicated by a progress bar
on the display screen and the PREHEAT button will illuminate. To turn off
preheat, press the
PREHEAT button. “ADD FOOD” will then be displayed on the unit.
BEFORE FIRST USE
- Remove all packaging material, promotional labels, and tape from the unit.
- Remove all accessories from the package and read this manual carefully. Please pay particular attention to operational instructions, warnings, and important safeguards to avoid any injury or property damage.
- Wash the grill plate, splatter guard, crisper basket, probe, cleaning brush, and cooking pot in warm, soapy water, then rinse and dry thoroughly. All accessories, except the probe, are dishwasher safe. NEVER clean the main unit or probe in the dishwasher.
USING YOUR GRILL
- SPLATTER GUARD
Located on the underside of the lid, the splatter guard keeps the heating element clean. ALWAYS ensure the splatter guard is installed when cooking. Failure to use the splatter guard will result in oil buildup on the heating element, which can cause smoking.
Removing the splatter guard
Remove the splatter guard for cleaning after every use. Once the splatter guard has cooled completely, remove it by pushing the upper right knob towards the back of the lid. This will release the splatter guard, allowing you to pull it out of the slot along the back of the lid.
Installing the splatter guard
To install, slide the guard under the fixed tab to the left-hand side. Insert
the smoke screen so the grooves on the smoke screen match that of the fixed
heat guard ring. Then gently push the splatter guard upward until it clicks
into the clip on the front of the lid.
GRILL CONTROL TECHNOLOGY
When using the Grill function, you will need to select the grill plate
temperature setting. Below are recommended temperature levels for common
ingredients.
LOW
(200°C)| MED
(230°C)| HI
(250°C)|
MAX
(260°C)
---|---|---|---
• Bacon
• Sausages
• When using thick BQ sauce| •Frozen meats
• Marinated/sauced meats| • Steaks
• Chicken
• Burgers
• Hot dogs
• Meat kebabs| • Veggies
• Fruit
• Pizzas
•Fresh/frozen seafood
• Veggie Kebabs
NOTE: For less smoke, we recommend using vegetable, coconut, avocado,
grapeseed, or vegetable oil instead of olive oil. Heating oil past its smoke
point can impart food with a burnt, acrid flavor.
NOTE: The unit may produce smoke when cooking ingredients in a hotter
setting than what is recommended. For more cooking charts, refer to your
Inspiration Guide or visit ninjakitchen.eu.
Switching to Grill after using another function
If the unit is already warm from using a different function, “ADD FOOD” may
appear on the screen immediately. We recommend allowing the grill plate to
heat up for at least 6 minutes before placing ingredients on it.
Batch grilling
When grilling more than two consecutive batches of food, it is recommended
that you empty the fat/oil from the removable cooking pot. It is also HIGHLY
recommended to clean the splatter shield in between uses. This will help
prevent grease from burning and causing smoke. If you would like to skip the
Preheat process, press the PREHEAT button.
USING THE DIGITAL COOKING PROBE
IMPORTANT: DO NOT place hands near Digital Cooking Probe cord when in use
to prevent burning or scalding. Before First Use Make sure the probe jack is
free of any
residue and the cord is free of knots before plugging it into the socket.
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Pull the probe storage compartment on the right side of the unit outward. Then unwind the wire from the compartment to remove the probe.
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Plug the probe into the input jack Push firmly on the plug until it cannot go into the jack any further. Place the storage compartment back onto the side of the unit.
NOTE : There is no need to set a cook time, as the unit will automatically turn off the heating element and alert you when your food has completed cooking. -
Once the probe is plugged into the jack, it will enable and illuminate the PRESET and MANUAL probe buttons. Select the desired cook function and cook temperature.
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Press PRESET and use the arrows to the right of the display to select your desired food type and the arrows to the left of the display to set the internal outcome of your food (Rare through Well).
NOTE: Cooking different meats or to different preferences? Refer to page 10 for details on programming.
If selecting the MANUAL button, use the below recommended internal cook temps. FOOD TYPE:| SET LEVEL TO:
---|---
Fish| Medium Rare (50˚C)
Medium (55˚C)
Medium Well (60˚C)
Well Done (65˚C)
Chicken/Turkey| Well Done (75˚C)
Pork| Medium Rare (50˚C)
Medium (55˚C)
Medium Well (65˚C)
Well Done (70˚C)
Beef/Lamb| Rare (50˚C)
Medium Rare (55˚C)
Medium (60˚C)
Medium Well (65˚C)
Well Done (70˚C) -
Place the accessory required for your selected cook function in the unit and close the lid. Press START/STOP to begin preheating.
NOTE: Refer to the UK food standards agency for recommended food-safe temperatures.
NOTE : Preset cooking levels for BEEF/LAMB are lower than normal recommendations as the unit will carry-over cook 5-10°C. -
While the unit is preheating, insert the probe horizontally into the center of the thickest part of the piece of protein.
Refer to the chart on the adjacent page on further probe placement instructions.
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When the unit has preheated and “ADD FOOD” appears on the screen, open the lid, place food with the inserted probe in the unit, and close the lid over the probe cord.
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The progress bar at the top of the display will track the stages of cook. Flashing indications progression to that stage.
NOTE : When using Roast and Grill, the unit will beep and display FLIP. Flipping is optional but recommended. -
The unit will automatically stop when your selection is almost reached, as it accounts for carry-over cooking and gets FOOD will display on the screen.
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Transfer the protein to a plate while REST displays on the screen. The protein will continue to cook which will take about 3-5 minutes. This is an important step, as not resting could lead to results looking “less cooked”. Carry-over cook times can vary based on the size of protein, cut of protein, and type of protein.
NOTE: To check the internal temperature of other pieces of protein, press and hold MANUAL and insert the thermometer into each piece of meat.
USING THE PROBE IN DIFFERENT
COOKING SCENARIOS:
Cooking 2 or more proteins of the same size to different levels of
outcome:
Insert the probe in the protein with the higher desired level of outcome. Use
the Preset feature to choose the level of outcome, then monitor the progress
bar—when the desired lower level of outcome is reached in that protein, remove
the protein without the probe from the unit. Continue cooking the remaining
protein until the desired level of outcome is reached.
Cooking 2 or more proteins of different sizes:
Insert the probe in the smaller protein and use the Preset feature to choose
the level of outcome. When that protein is done cooking, remove it from the
unit. Then transfer probe to the larger protein and use the Preset feature to
choose its level of outcome.
Cooking 2 or more different types of protein:
Insert the probe in the protein with the lower desired level of outcome. Use
the Manual feature to choose the desired internal temperature. When that
protein is done cooking, remove it from the unit. Then transfer the probe to
the other protein and use the Manual feature to choose the desired internal
temperature.
NOTE : The probe will be HOT. Use either oven gloves or tongs to take the probe out of the food.
HOW TO INSERT THE PROBE
| FOOD TYPE: | PLACEMENT | CORRECT | INCORRECT |
|---|
Steaks
Pork chops
Lamb chops
Chicken breasts
Burgers
Tenderloins
Fish fillets| • Insert thermometer horizontally into the center of the
thickest
part of the meat.
• Make sure the tip of the thermometer is inserted straight into the center of
the meat, not angled toward the bottom or top of it.
• Make sure the thermometer is close to (but not touching) the
bone and away from any fat or gristle.
NOTE: The thickest part of the fillet may not be the center. It is
important that the end of the thermometer hits the thickest part so desired
results are achieved.| 
|
Whole chicken| • Insert thermometer horizontally into the thickest part of the
breast, parallel to, but not touching, the bone.
• Make sure the top reaches the center of the thickest part of the breast and
doesn’t go all the way through the breast into the cavity.| | 
NOTE: DO NOT use the probe with frozen foods or for cuts of meat thinner than 1.5cm.
COOKING FUNCTIONS
Plugin the unit and press the power button to turn it on.
Grill
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Place the cooking pot in the unit with the indent on the pot aligned with the rear bumper on the main unit. Then place the grill plate in the pot with the handles facing up. Ensure the splatter guard is in place, then close the lid.
NOTE: If you are using the probe, refer to pages 9–11 for instructions. -
Press the GRILL button. The default temperature setting will display. Use the set of arrows to the left of the display to adjust the temperature.
-
Use the set of arrows to the right of the display to adjust the cook time, in 1-minute increments, up to 30 minutes, or, if using the probe, refer to the instructions on pages 9–11.
-
Press START/STOP to begin preheating. The progress bar will begin illuminating. It will take approximately 10 minutes for the unit to preheat.
-
When preheating is complete, the unit will beep and “ADD FOOD” will appear on the display.
-
Open the lid and place ingredients on the grill plate. Once the lid is closed, cooking will begin and the timer will start counting down.
NOTE: If you would like to use the probe to check your food’s internal temperature, press MANUAL for 2 seconds and the food’s internal temperature will appear on the screen for 5 seconds. -
When cook time is complete, the unit will beep and END will appear on the display.
NOTE: If batch
cooking, refer to page 8 for instructions.
Air Fry
-
Place the cooking pot in the unit with the indent on the pot aligned with the bump on the main unit. Place the crisper basket in the pot. Ensure the splatter guard is in place, then close the lid.
-
Press the AIR FRY button. The default temperature setting will display. Use the set of arrows to the left of the display to adjust the temperature.
-
Use the set of arrows to the right of the display to adjust the cooking time, in 1-minute increments, up to 1 hour, or, if using the probe, refer to the instructions on pages 9–11.
-
Press START/STOP to begin preheating. The progress bar will begin illuminating. It will take approximately 3 minutes for the unit to preheat.
NOTE: While preheating is strongly recommended for best results, you can skip it by pressing the PREHEAT button. “ADD FOOD” will appear on the display.
Open the lid and place ingredients in the crisper basket. Once the lid is closed, cooking will begin and the timer will start counting down.
-
When preheating is complete, the unit will beep and “ADD FOOD” will appear on the display.
-
Open the lid and place ingredients in the crisper basket. Once the lid is closed, cooking will begin and the timer will start counting down.
NOTE: If you would like to use the probe to check your food’s internal temperature, press MANUAL for 2 seconds and the food’s internal temp will appear on the screen for 5 seconds. -
For best results, we recommend shaking ingredients frequently. When you open the lid, the unit will pause. Use silicone-tipped tongs or oven mitts to shake the basket. When done, replace the basket and close the lid. Cooking will automatically resume after lid is closed.
-
When cook time is complete, the unit will beep and END will appear on the display.
Roast
-
Place the cooking pot in the unit with the indent on the pot aligned with the bump on the main unit. Ensure the splatter guard is in place, then close the lid.
-
Press the ROAST button. The default temperature setting will display. Use the set of arrows to the left of the display to adjust the temperature.
NOTE: Convert traditional oven recipes by reducing the temperature by 10°C. Check food frequently to avoid overcooking.
-
Use the set of arrows to the right of the display to adjust the cooking time, in 1-minute increments up to 1 hour and 5-minute increments from 1 to 4 hours, or if using the probe, refer to the instructions on pages 9–11.
-
Press START/STOP to begin preheating. PRE will illuminate on the right side of the display and the progress bar will begin illuminating. It will take approximately 3 minutes for the unit to preheat.
NOTE: While preheating is strongly recommended for best results, you can skip it by pressing the PREHEAT button.
“ADD FOOD” will appear on the display. Open the lid and place ingredients in the cooking pot. Once the lid is closed, cooking will begin and the timer will start counting down. -
When preheating is complete, the unit will beep, and “ADD FOOD” will appear on the display.
-
Open the lid and place ingredients in the pot. Once the lid is closed, cooking will begin and the timer will start counting down.
NOTE: If you would like to use the probe to check your food’s internal temperature, press MANUAL for 2 seconds and the food’s internal temperature will appear on the screen for 5 seconds. -
When cook time is complete, the unit will beep and END will appear on the display.
Bake
-
Place the cooking pot in the unit with the indent on the pot aligned with the bump on the main unit. Ensure the splatter guard is in place, then close the lid.
-
Press the BAKE button. The default temperature setting will display. Use the set of arrows to the left of the display to adjust the temperature.
NOTE: Convert traditional oven recipes by reducing the temperature by 10°C. Check food frequently to avoid overcooking. -
Use the set of arrows to the right of the display to adjust the cooking time, in 1-minute increments, up to 1 hour and in 5-minutes increments from 1 to 2 hours, or, if using the probe, refer to the instructions on pages 9–11.
-
Press START/STOP to begin preheating. PRE will illuminate on the right side of the display and the progress bar will begin illuminating. It will take approximately 3 minutes for the unit to preheat.
NOTE : While preheating is strongly recommended for best results, you can skip it by pressing the PREHEAT button.
“ADD FOOD” will appear on the display. Open the lid and place ingredients in the crisper basket. Once the lid is closed, cooking will begin and the timer will start counting down. -
When preheating is complete, the unit will beep, and “ADD FOOD” will appear on the display.
-
Open the lid and add ingredients to the pot or set the baking pan directly in the pot, and close the lid to start cooking. Once the lid is closed, cooking will begin and the timer will start counting down.
NOTE: If you would like to use the probe to just check your food’s internal outcome, press MANUAL for 2 seconds and the food’s internal temperature will appear on the screen for 5 seconds. -
When cook time is complete, the unit will beep and END will appear on the display.
Dehydrate
-
Place the cooking pot in the unit with the indent on the pot aligned with the bump on the main unit. Place a single layer of ingredients in the pot. Then place the crisper basket in the pot on top of the ingredients and add another layer of ingredients to the basket. Ensure the splatter guard is in place, then close the lid.
-
Press the DEHYDRATE button. The default temperature setting will display. Use the set of arrows to the left of the display to adjust the temperature.
-
Use the set of arrows to the right of the display to adjust the dehydration time, in 15-minute increments, up to 12 hours.
-
Press START/STOP to begin. (The unit does not preheat in Dehydrate mode.)
-
When dehydration time is complete, the unit will beep and END will appear on the display.
Reheat
-
Place the cooking pot in the unit with the indent on the pot aligned with the bump on the main unit. Place the crisper basket in the pot, then close the lid.
-
Press the REHEAT button. The default temperature setting will display. Use the set of arrows to the left of the display to adjust the temperature.
-
Use the up and down right arrows to set the cooking time, in 1-minute increments, up to 1 hour, or follow the instructions on the previous pages to set a temperature using preset or manual.
-
Press START/STOP to begin preheating. RE will illuminate on the right side of the display and the progress bar will begin showing. It can take up to 3 minutes to preheat.
-
When preheating is complete, the unit will beep, and “ADD FOOD” will appear on the display screen.
-
Open the lid and place ingredients in the crisper basket. Once the lid is closed, cooking will begin and the timer will start counting down.
NOTE: If you would like to use the probe to check your food’s internal temperature, press MANUAL for 2 seconds and the food’s internal temp will appear on the screen for 5 seconds. -
For best results, we recommend shaking ingredients frequently. When you open the lid, the unit will pause. Use silicone-tipped tongs or oven mitts to shake the basket. when done, replace the basket and close the lid. Cooking will automatically resume after the lid is closed.
-
When cook time is complete, the unit will beep and END will appear on the display.
TROUBLESHOOTING
-
“ADD FOOD” appears on the control panel display.
The unit has completed preheating and it is now time to add your ingredients. -
“Shut Lid” appears on the control panel display.
The lid is open and needs to be closed for the selected function to start. -
“Plug-In” appears on the control panel display.
The probe is not plugged into the socket on the right side of the control panel. Plug the probe in before proceeding. Press the probe in until you hear a click. -
“PRBE ERR” appears on the control panel display.
This means the unit timed out before food reached the set internal temperature. As a protection for the unit, it can run for only certain lengths of time at specific temperatures. -
“E” appears on the control panel display.
The unit is not functioning properly. Please contact Customer Service at ninja kitchen. EU -
Why is my food overcooked or undercooked even though I used the probe?
It is important to insert the probe lengthwise into the thickest part of the ingredient to get the most accurate reading. Make sure to allow food to rest for 3-5 minutes to
complete cooking. For more information, refer to the Using the Digital Cooking Probe section. -
Why does the preheat progress bar not start from the beginning?
When the unit is warm from previously being used, it will not require the full preheating time. -
Can I cancel or override preheating?
Preheating is highly recommended for best results, but you can skip it by selecting the PREHEAT button after you press the START/STOP button. -
Should I add my ingredients before or after preheating?
For best results, let the unit preheat before adding ingredients. -
Why is my unit emitting smoke?
When using the Grill function, always select the recommended temperature setting.
Recommended settings can be found in the Quick Start Guide and in the Inspiration Guide. Make sure the splatter guard is installed. -
How do I pause the unit so I can check my food?
When the lid is opened during a cooking function, the unit will automatically pause. -
Will the probe grip melt if it touches the hot grill plate?
No, the grip is made of a high-temperature silicone that can handle the Ninja® Foodi® Max Grill & Air Fryer’s high temperatures. -
My food is burned.
Do not add food until recommended preheat time is complete. For best results, check progress throughout cooking, and remove food when the desired level of outcome has been achieved. Remove food immediately after the cooking time is complete to avoid overcooking. -
Why does the unit have a 1-9 scale for the Beef Preset?
Perception of how well something is cooked differs. The 1-9 scale provides a wide range of options for each level of a cook so you can customize to your liking.
CLEANING YOUR GRILL
The unit should be cleaned thoroughly after every use. Always let the appliance cool before cleaning.
-
Unplug the unit from the wall socket before cleaning. Keep the lid open after removing your food to allow the unit to cool more quickly.
-
The cooking pot, grill plate, crisper basket, splatter guard, cleaning brush, and any other included accessories are dishwasher safe, except the probe. DO NOT place the probe in the dishwasher.
-
For the best dishwasher cleaning results, we recommend rinsing the grill plate, crisper basket, splatter guard, and any other accessories with warm water before placing them in the dishwasher.
-
If hand-washing, we recommend using the included cleaning brush to help wash the parts. Use the opposite end of the cleaning brush as a scraper to assist with releasing baked-on sauces or cheese. Air-dry or towel-dry all parts after hand-washing.
NOTE: DO NOT use a liquid cleaning solution on or near the probe socket. We recommend using compressed air or a cotton swab to avoid damaging the socket. -
If food residue or grease are stuck on the grill plate, splatter guard, or any other removable part, soak in warm soapy water before cleaning.
-
Clean the splatter guard after every use. Soaking the splatter guard overnight will help soften the baked-on grease. After soaking, use the cleaning brush to remove the grease from the stainless steel frame and front tabs.
-
Deep clean the splatter guard by putting it in a pan of water and boiling it for 10 minutes. Then, rinse with room temperature water and allow to dry completely.
-
To deep clean, the probe, soak the stainless steel tip and silicone grip in warm, soapy water. DO NOT immerse the cord or jack in water or any other liquid. The probe storage compartment holder is handwash only.
NOTE: NEVER use abrasive tools or cleaners. NEVER immerse the main unit in water or any other liquid.
PRODUCT REGISTRATION
TWO (2) YEAR LIMITED GUARANTEE
When you buy a product in Germany as a consumer, you get the benefit of legal
rights relating to the quality of the product (your “statutory rights”). You
can enforce these statutory rights against your retailer. However, at Ninja we
are so confident about the quality of our products (the “Products”) that we
give you an additional manufacturer’s guarantee of up to two years. This
guarantee only applies to the Product if it is bought in new and unused
condition. These terms and conditions relate to our guarantees only – your
statutory rights as a buyer are unaffected. Please note that the 2 year
guarantee is available in all EU countries and in the UK if it stops being an
EU country during the guarantee term. The conditions below describe the
prerequisites and scope of our guarantees which are issued by SharkNinja
Germany GmbH, Kurt–Blaum–Platz 8, 63450 Hanau (Germany) (“us”, “our” or “we”).
They do not affect your statutory rights or the obligations of your retailer
and your contract with them. The same applies if you have purchased the
product directly from Ninja.
Ninja® Guarantees
A household kitchen appliance constitutes a sizeable investment. Your new
machine needs to work properly for as long as possible. The guarantee it comes
with is an important
consideration – and reflects how much confidence the manufacturer has in its
product and manufacturing quality. Our customer service helpline (0800 000
9063) is open from 9.00 am to 6.00 pm Monday – Friday. It’s free to call, and
you’ll be put straight through to a Ninja representative. You’ll also find
online support at www.ninjakitchen.eu.
How do I register my guarantee?
You can register your guarantee online within 28 days of purchase. To save
time, you’ll need the following information about your machine:
- Model no.
- Serial Number (only if available)
- Date of purchase of the Product (receipt or delivery note)
To register online, please visit www.ninjakitchen.eu
IMPORTANT
- The guarantee covers your product for 2 years starting on the date of purchase.
- Please keep the receipt at all times. Should you need to use your guarantee we will need the receipt to verify the information supplied to us is correct. The inability to produce a valid receipt will invalidate your guarantee.
What are the benefits of registering my guarantee?
When you register your guarantee, you can choose to receive our newsletter
containing tips, advice, and competitions. Hear the latest news about new
Ninja technology and launches. If you register your guarantee online, you’ll
get instant confirmation that we’ve received your details. For details of our
privacy policy please visit www.ninjakitchen.eu
How long are our Products guaranteed for?
Our confidence in our design and quality control means that your Product is
guaranteed for a total of two years.
What is covered by the guarantee?
Repair or replacement (at Ninja’s discretion) of your Product, including all
parts and labor in case of any defect in design, materials, and workmanship
(including transport and shipping costs). Our guarantee is in addition to your
legal rights as a consumer.
What is not covered by the guarantee?
- Normal wear and tear.
- Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the kitchen appliance which is not in accordance with the Ninja® Instruction Manual supplied with your machine.
- Use of the kitchen appliance for anything other than normal domestic household purposes.
- Use of parts not assembled or installed in accordance with the operating instructions.
- Use of parts and accessories which are not Ninja® Genuine Components.
- Faulty installation (except where installed by Ninja®).
- Repairs or alterations carried out by parties other than Ninja or its agents, Repairs or alterations carried out by parties other than Ninja or its agents unless you can show that the repairs or alterations carried out by others are not related to the defect for which you exercise the guarantee.
What happens when my guarantee runs out?
The ninja does not design products to last for a limited time. We do
appreciate that there may be a desire for our customers to want to repair
their kitchen appliances after the guarantee has elapsed. In this case please
contact our freephone customer service helpline and ask about our guarantee
program, on 0800 000 9063.
Where can I buy genuine Ninja spares and accessories?
Ninja spares and accessories are developed by the same engineers who developed
your Ninja kitchen appliance. You’ll find a full range of Ninja spares,
replacement parts, and
accessories for all Ninja machines at
www.ninjakitchen.eu
Please remember that using non-Ninja spares may invalidate your manufacturer’s
guarantee.
However, your statutory rights are unaffected.
ninjakitchen.eu
AG551EU Series_IB_MP_Mv3_200629
illustrations may differ from the actual product. We are constantly striving
to improve our products; therefore the specifications contained herein are
subject to change without notice.
Food and Ninja are registered trademarks.
PRINTED IN CHINA
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>