DEPSTECH DW40 4K Webcam with Microphone Installation Guide

Installation and Testing Guide

Step 1
Open the monitor clip of the webcam and place it on the upper part of the display, then connect the USB plug of the webcam to the computer USB 2.0/3.0 interface. And wait for the driver to be installed automatically.

Note:
If there were no interfaces but Type-C for your laptop, it required the USB hub of which supports the UVC protocol to get the webcam worked.

Step 2
Open the software for meeting such as “Zoom”, make sure that the microphone and video options are switched to the options named “** webcam”, and the webcam will start to capture real-time images and sounds.

Test Method 1

1. Install OBS Studio software.
2. Add video and audio capturing devices “**** webcam”.**
3. Adjust the resolution/fps type at the same interface or get into the “Configure Video” for brightness/white balance adjusting purposes. After setup, you can start a video recording.
4. Use a video player like “Pot Player” to play the corresponding recorded video/audio, you can triple-click the “TAB” to check the corresponding format/pixel/fps, etc.

Test Method 2

1. Download the “Potplayer” application and install it to the PC/laptop.
2. “ Alt + D ” to open the “**** webcam”, you can select different pixels/fps from “Format” to achieve various clear video recordings, after selection please click “OK”.**
3. “Ctrl + J ” to capture the Real-time image of the webcam.
4. Use “ Alt + C ” to start recording when in the real-time image interface, After recording, you can also check the specifications of the recorded video through Potplayer.

FAQ & Help

Q1: Can pick up no sound or the webcam cannot be recognized by my PC/laptop.
A1: We would recommend you reinstall the driver of the webcam. You can follow the steps below:
For Win 7 users

1. Find “ My Computer ” on the desktop – click into “ Device Manager ” – find the device named “ **** webcam** “.
2. Right-click the device and enter the “Properties” interface.
3. Click the “Hardware” option and delete the driver.
4. Pull out the USB-A plug, and reinsert the USB-A plug, then wait for the driver to be reinstalled.

For Win10 users

1. Enter the windows “Settings” – click the “Device” – click the “ Device and Printer ” – find the device named “ **** webcam** “.

2. Right-click the device and enter the “Properties” – “ Hardware Options ” to check the working status of different functions, the working status of each
   the function will be displayed below.

3. If the working status of some functions shows an error, right-click the device named “ **** webcam** ” and delete it.

4. Pull out the USB-A plug, and reinsert the USB-A plug, then wait for the driver to be reinstalled. After the driver setup process is finished, turn on the application “Zoom”. Please remember to select and open the microphone/camera of which is named “ **** webcam** “.

Q2: Audio and video are out of sync (the microphone reception delay)/Can hear the echo of my voice in the video conference.
A2: It may be due to network delay. We would recommend you test it again in a high-speed network. Switching from a 2.4G HZ WiFi network to an
Ethernet network or 5G HZ WiFi can solve the problem of reception delay and echo.
Q3: The picture is not clear enough/I felt the number of frames per second was much lower than advertised.
A3: You can follow Test Method 2 to get the answer. Open “Potplayer” and get the video streaming of this webcam, triple-press the “TAB” button to view the real-time pixels and fps of the webcam. Be cautious when opening the webcam, the “Format” needs to be adjusted to the resolution/fps that you want, otherwise, the resolution/fps of the output video will be recorded with the default value.

If the tips mentioned above cannot solve the problems you’ve met, please contact our after-sales customer service team via: [email protected]

Also, you can send an e-mail to us if you couldn’t download the applications like “Potplayer” or “OBS Studio”.
We would love to help and we will provide you with professional customer services and technical supports!

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