SANGOMA D40 IP Phone User Guide

**SANGOMA D40 IP Phone User Guide

**

Getting Started

Sangoma IP phones are designed for the greatest interoperability with either Asterisk software or Switchvox phone systems. This guide provides information about the setup and use of Sangoma Phones when a Sangoma Configuration Server is not being used.
See the Sangoma website for information about using Sangoma Phones with Switchvox or the Sangoma Phone Module for Asterisk (DPMA).

1. Getting On the Network
   Automatic. The Sangoma Phone uses DHCP and LLDP-MED to get IP address and VLAN membership information. If successful, it attempts to find a configuration file.
   Manual. If not successful, enter the information as described in Setting the Network Information on page 7 or as described in Web User Interface Settings on page 12.

2. Configuring the Phone (two choices)
   Web UI tool. Enter all of the configuration information as described in Web User Interface Settings on page 12.
   XML configuration file. Create and make this file available to the phone as described on Getting the Phone Configuration on page 9.

3. Getting Acquainted with Phone Apps & Calling Features
   Phone Apps, page 18.

   • Call Log displays your call activity for received, dialed, and missed calls.
   • Forward Calls forwards all of your incoming calls to another number.
   • BT Headset/Wireless Headset
   • Contacts are used for rapid dialing, and for finding detailed information about someone in your list of contacts.
   • Parked Calls.
   • Call Queues.
   • Status indicates Do Not Disturb (DND) or Available.
   • Voicemail calls the voicemail system as indicated in your phone configuration. Calling Features,
   • Dialing
   • Receiving
   • Redialing
   • Holding
   • Transferring
   • Conference (3-way Calls)

Network & System Tools

As soon as your Sangoma Phone powers up, its main display shows the Sangoma logo and indicates that it is initializing, loading necessary information, and starting the phone. By default, the phone uses the dynamic protocols DHCP and LLDP MED to attempt to get its IP address and VLAN membership information. If successful, the phone then attempts to find a configuration file.
The following sections describe what to do if your phone cannot get on the network and get configuration information.

• Setting the Network Information
  Press the Settings softkey to display Configuration Options, and select the Network Settings option. Or press the Retry softkey to try again to get the phone’s information automatically.
  Under Network Settings you can select IP Configuration, Quality of Service Settings, VLAN Settings, Ethernet Port Modes, or Select Network.
  You can also configure the phone’s network using the Network Tab from the Web User Interface for your phone.

• IP Configuration
  DHCP is selected (highlighted) by default. To enter the IP information manually, press the Next softkey. This changes the protocol from DHCP to Static and displays text boxes in which you specify four-part network addresses for the following:

  • Static IP
  • Gateway
  • Netmask
  • Primary DNS
  • Secondary DNS (optional)

• NOTE: The Delete softkey lets you delete a character, and the Back softkey redisplays the Network Settings Options.
  When ready, press Submit, which displays the following message:
  Your settings have been saved. In order to take effect, your phone must be restarted. Do you want to restart your phone, edit the network settings, or change other settings.
  Press settings to redisplay the Network Settings screen from which you can select any of the other network options.

• Quality of Service Settings
  You can set priority values for Voice DSCP and SIP DSCP. However, if LLDP returns specific values to the phone, the values entered here are ignored.

• VLAN Settings
  Discovery Mode is selected (highlighted) by default. If the phone does not get a response from LLDP for LLDP-MED voice endpoint, it will assume there is no VLAN.
  (VLAN information cannot be obtained via DHCP.)
  PC Port VLAN ID. Select this option if you wish to enter the VLAN information manually. Enter the PC Port VLAN ID (1-4095).
  Voice 802.1p Priority. Set a value for PC Port 802.1p Priority. If LLDP returns specific values to the phone, the values entered here are ignored.
  When finished, press the Submit softkey.
  NOTE: The Back softkey redisplays the Network Settings Options.

• Ethernet Port Modes
  LAN Port Mode. By default, this is set to Automatic. Press Next to change to 10Mb/s
  Half Duplex, 10Mb/s Full Duplex, 100Mb/s Half Duplex, 100Mb/s Full Duplex, or 1000Mb/s Full Duplex.
  PC Port Mode. By default, this is set to Automatic. Press Next to change to 10Mb/s
  Half Duplex, 10Mb/s Full Duplex, 100Mb/s Half Duplex, 100Mb/s Full Duplex, 1000Mb/s Full Duplex, or Disable.
  NOTE: The Prev softkey returns the previous choice. The Back softkey redisplays the Network Settings Options.

• Select Network
  This option displays a list of available networks. It is set to Auto Detect by default.
  Press the Select softkey to select a network.

Getting the Phone Configuration

The phone can be configured by using either an XML-formatted configuration file, or by defining configuration information using the phone’s Web User Interface Tool.
NOTE: If you do not want to manage your full phone configuration, you can manually enter the basic information for your SIP accounts using the SIP Accounts option.
If you are going to create your own XML configuration file, see https://
wiki.asterisk.org/wiki/display/DIGIUM/XML+Configuration for a description of the content and XML format.
The following are possible results of your phone’s attempt to find a configuration source:

• It finds more than one source for a configuration file and displays them in a list. It prompts you to select the source you want.

• It finds only one source for a configuration file. It tries to obtain that configuration after 5 seconds.

• It finds no source for a configuration file and indicates that in a message.
  NOTE: The option Digium Configuration Server option applies only when using Sangoma Switchvox or DPMA.

• Option 66
  If you are creating your own configuration file and DHCP returns

  • lowercase_mac.cfg
  • UPPERCASE_mac.cfg
  • 000000000000.cfg

• The following is an example for the URL 10.10.8.237 and the phone MAC 00-19-15- 9C-06-46:

  • http://10.10.8.237/0019159c0646.cfg
  • http://10.10.8.237/0019159C0646.cfg
  • http://10.10.8.237/000000000000.cfg
  • http://10.10.8.237/

• The phone uses Wget to make the request to the URL indicated by option 66, so the
  URL can contain username, password, and a port number if necessary.
  If the phone can fetch a configuration file, it saves the file location. If the phone later restarts and does not get a response from option 66, it will use the previously saved file location to try and obtain a configuration file.

• Fetch Configuration File From URL
  If you are creating your own configuration file, but not using option 66, you may enter a location for the configuration file by selecting Fetch Configuration File from URL.
  Fill in the following fields for this option:

  • Select the Protocol you wish to use to fetch the file.
    Choices are http, https, ftp, ftps.

  • Enter the four-part Server address.

  • Enter the Port number (optional).

  • Enter the Path.

  • Enter the Username (optional).

  • Enter the Password (optional).

• Click Go, or click Cancel to quit and return to the Phone Setup/Configuration Options.
  If the phone can fetch a configuration file, it saves the file location.

• Web User Interface Tool
  If you are not creating your own configuration file, you can use the Web User Interface tool to enter all of the configuration information. This is described in Web User Interface Settings on page 12.

Resetting, Reconfiguring, or Restarting

Reset to Factory Defaults
Select Reset to Factory Defaults, which is listed under the Advanced option from the phone’s Main Menu, to clear all configuration information in the phone and start over.
CAUTION: This removes all existing accounts and contacts as well as configuration information.

Reconfigure
Select Reconfigure, which is listed under the Advanced option from the phone’s Main Menu. The phone asks you to confirm the reconfigure request. Click Yes to begin the operation. Reconfigure does not remove the current configuration until the new configuration is obtained. You can also reconfigure the phone from the Asterisk command line interface as follows: sip notify digium-check- cfg This Asterisk command notifies the Sangoma Phone to get its configuration again.

Restart
Click the Restart option from the phone’s Main Menu to restart the phone using the current configuration. The phone issues a prompt that asks you if you are sure you want to restart your phone. Click the Yes softkey to restart; or click No to cancel the operation and redisplay the phone’s Main Menu.

Enable App Development
To use your Sangoma Phone for phone application development, you must toggle the Phone’s App Development tool through the Main Menu>Admin Settings. For more on developing phone APIs, see http://phones.digium.com.

Tech Support

The first three options under the Tech Support setting (option 7 from the Phone Settings/Configuration Options page) are used only under Sangoma Technical Support direction.
IMPORTANT: Do not use these settings unless it is at the request of Sangoma Technical Support.
However, the Network Utilities option is available to give you quick access to the following common network diagnosis tools:
Ping. Tests the reachability of a host on the Internet.
Traceroute. Displays the route (path) and measures transit delays of packets across the network.
NSlookup. Queries the domain name system to obtain the domain name or
IP address mapping or for any other specific DNS record.
List mDNS Services. Lists the services being advertised via mDNS that the phone can see on the network.

Web User Interface Settings

The Sangoma Phone Web User Interface gives you a means of setting your phone configuration options from a web browser. To get to your Phone’s web UI, go to:
http://phone-ip
Username: admin
Password: 789
NOTE: To find your phone’s IP address, press the More softkey, then the Menu softkey, selecting About. This displays the phone’s model number, firmware version, MAC address, and IP address. To find the IP address when the phone has no configuration, press the Settings softkey and select Network Settings.
The Web User Interface page for the Sangoma Phone Settings includes tabs that display pages for these items: Lines, General, Preferences, Contacts, Network, Logging, and Ringtones.
IMPORTANT: Anytime you click Submit Phone Settings, it saves all changes you may have entered under any tab.

Lines Tab
To define the Sangoma Phone’s Line keys (the SIP accounts), click the Lines tab. This displays the Line page with tabs for Lines 1-6. For each line, select its tab, then enter or select information as indicated:
Line Status If a line is not enabled, that line is not available for use on your phone.

Enable this Line—YES or NO. If enabled, this line will be displayed on your phone’s line keys, otherwise its settings will be preserved and it will not appear on your phone.
NOTE: Line 1 is permanently enabled. This is the main extension for your phone, and you cannot disable it.

General

• User ID / Extension

• Authorization Name—By default this is the same as your User ID / Extension.
  Leave this blank unless instructed by your provider.

• Line Label on Phone

• Caller ID Name

• Digitmap— digitmap defines phone dialing behavior. 1

• Register—NO or YES

• Password

• Voicemail Extension or SIP URI. Numeric Extension or URI formatted sip:user@host

Primary Host

• IP Address or Hostname
• Port
• Transport—UDP or TCP
• Seconds until Re-Registration
• Seconds until Retry on Failure

Alternate Host
If the phone cannot register to the Primary Host, it registers to the Alternate Host.
Setting fields are the same as the Primary Host (above).

SIP Outbound Proxy

• IP Address or Hostname.
• Port.

Digitmap is the setting that describes different patterns of numbers. When a number matches a pattern, the number is sent to Asterisk to place the call. The pattern may include a timer at the end. If no numbers are entered before the time expires, the number matching the pattern will be sent. If additional numbers are entered before the time elapses, the pattern no longer matches.

General Tab

Enter the following general setting information as indicated, and click Submit Phone Settings when finished.

Settings Password Protection

• Enter the Admin Password. The program informs you of the quality of the password—too short, weak, strong, etc.
• Enter the password again for confirmation.

Time

• Select Timezone / Location from dropdown.
• Enter NTP Server
• Enter Seconds until NTP Resync

SIP

• Select either Accept all calls from any host or SIP Account Hosts. If you choose SIP account hosts, the phone will only accept calls from servers on which the phone has registered accounts.
• Enter Local SIP Port

Firmware

• Displays the Current Firmware Version: in the following format: 2_1_0_3c9ad697
• Click Apply Firmware to apply a different version to your phone.

Advanced: Audio Codecs
Click arrow to display list.

• Use the arrow icon to reorder the list up or down.
• Use the disable icon to remove a codec.
• Click the rotary icon for a codec to view/edit it.

Preferences Tab

The following preferences can be set. Click Submit Phone Settings when finished.

Localization

Language/Locale. From the pull-out menu, select the language locale you wish the phone to use. This affects the date and time display format and these tones: busy, dial tone, call-waiting beep, congestion (fast busy), and ringback. English/United States is the default.
Time Format. From the pull-out menu, select the time format you wish the phone to use: 2:30 pm (12 hour); 15:30 (24 hour); or, 15.30 (24 hour).

Idle Screen Image

• Idle Screen Image—the current image is displayed, and you have the option of uploading a different image

• Call Answering
  Headset Answer—select NO or YES. If YES, when you press the Answer softkey during an incoming call, the call is answered on the headset, not the speaker.

• Ring Headset—select NO or YES

• Electronic Hook Switch Type—Options are Automatic, Plantronics, and Jabra IQ. If you select Jabra IQ, the Jabra headset must be set to IQ mode. If the Jabra headset does not support Jabra IQ, you may need to update the firmware on the headset. See the manufacturer’s documentation for more information.

• Display

  • Brightness. Adjust by moving the marker on the sliding scale.

  • Contrast. Adjust by moving the marker on the sliding scale.

  • Backlight Dimming—select NO or YES

  • If YES, enter the Seconds until Backlight Dim

  • If YES, adjust the Backlight Dim Level. It cannot be greater than brightness

  • Display Missed Calls Notification—select YES or NO
    Sounds

  • Select the Default Ringtone from the dropdown.

  • Adjust the following volumes by moving the marker on the sliding scale.

  • Ringer Volume

  • Speaker Volume

  • Handset Volume

  • Headset Volume

  • Set Reset Volume Every Call—select NO or YES

  • Set Call Waiting Tone—select NO or YES

Contacts Tab

Set the Rapid Dial Keys for the Phone. When finished, click Submit Phone Settings.

• Enable Contacts on Main Line Keys—select NO or YES.
  If YES, your unregistered line keys will be used as Rapid Dial Keys for contacts.

• Number of Rapid Dial Subscriptions (i.e., the number Rapid Dial contacts to subscribe to presence updates from). Use the sliding bar to select up to 105. The default is 15.

Network Tab

Network Tab settings may be set from either the Phone or the Phone Web Interface. Setting from the Phone is described in “Network & System Tools” ( page 7). When finished setting values, Click Submit Phone Settings.

IPv4 Address

• Automatic DHCP—select YES or NO.
  If YES, the following cannot be set.

  • Static IP Address.
  • Subnet Mask.
  • Default Gateway.
  • Primary DNS Server.
  • Secondary DNS Server.

Virtual LAN

• Discovery Mode. LLDP, Manual, or None
• ID (1-4095).
• Voice 802.1p Priority.
• SIP 802.1p Priority.
• PC Port VLAN ID (1-4095).
• PC Port 802.1p Priority.

Quality of Service

• Voice DSCP. Select a value using the sliding scale, 0-63.
• SIP DSCP. Select a value using the sliding scale, 0-63.

Ethernet Port Modes

• LAN Port Mode. Select value from dropdown menu (Manual, 10Mb/s Half Duplex or Full Duplex, or 100Mb/s Half Duplex or Full Duplex).
• PC Port Mode. Select value from dropdown menu (Manual, 10Mb/s Half Duplex or Full Duplex, or 100Mb/s Half Duplex or Full Duplex, or Disable).

Advanced Network Settings
Click the Arrow icon to display Miscellaneous Settings.

• Enable UDP Persist-Connection—select NO or YES. If YES, the next option is available.
• UDP Persist-Connection Interval—Select a priority 5-300 using the sliding scale. This option attempts to keep the NAT tunnel active by pinging the server on a regular interval.

Logging Tab

Logging Tab is a Technical Support tool; do not change the default settings unless support requires you to.

Log Level

• Log Level. To change, select level from the drop down menu: Error, Warning, Information, Debug.

Enable Network Logging (syslog)

• Select NO or YES.

If YES (enabled), the following options can be set.

• Enter IP Address or Hostname.
• Enter number for Port.

IP Address of Hostname
Enter the IP address of the host.

Port
Enter the Port number.

Ringtones Tab
Select this tab to display the Upload Ringtone page. This page lists the alreadyuploaded ringtones, including the pre-loaded tones, and it displays how much space you have available for adding more ringtones.
To add a new ringtone, do the following:

• Click the Upload Ringtone icon.
• Enter the Ringtone File name. It must be a WAV file.
• Enter the Name you are calling the ringtone on your phone.
• Click the Upload Ringtone button.

Ringtone List
The list of ringtones includes each ringtone’s Name, File Size, Type, and Action options: Play, Edit, and Delete. The following tones are pre-loaded; they cannot be edited or deleted:

• Alarm
• Beep
• Chimes
• Digium
• Guitar Strum
• Jingle
• Office 2
• Office
• Rotary Phone
• Steel Drum
• Techno
• Theme
• Tweedle
• Twinkle
• Vibe

Phone Apps & Calling

Phone Apps

Call Log
Press the Call Log app to display your call activity for received, dialed, and missed calls. You can dial from the Call Log, see the details of the call, and save the caller as a Contact.

Forward Calls
Use the Forward Calls app to forward all of your incoming calls to another number.
From the idle screen: press the More… softkey, then press Menu. Select Applications, then Forward Calls.
The main display window now displays a text box for you to enter a forwarding number. Enter the number, or press the Contact softkey to select one of your contacts.
Then press the Set soft key. To turn off forwarding, return to Forward Calls and press the Off softkey.

Blue Tooth /Wireless Headset
Blue Tooth/Wireless Headset app allows you to turn on and off the option to use BT/ wireless headsets. First search for available devices, then pair or unpair the device.
When a Blue Tooth/Wireless device is paired, the headset audio path causes audio to go to the Blue Tooth/Wireless device, instead of to the normal wired headset.

Contacts
Contacts are used for rapid dialing, and for finding detailed information about someone in your list of contacts.
Press the Contacts softkey to view your contacts list.
To see the Detail page for a contact, press the Show softkey in a list of contacts. Details include the person’s Status.
Your contacts can also define your unused Line Keys and Rapid Dial Keys. Press-hold a contact on a rapid dial key to open the contact-details page in the main screen (as if you had used the “Info” button on a D50 or D70).
The Contacts app works a bit differently. The actions that used to be on softkeys (Transfer, Intercom, Monitor) are now available as a selector list in the main details screen.

Parked Calls
Press Parked Calls to access a call that has been placed on hold in a “parking lot.”

Call Queues
Press Call Queues to access the queue management established for your phone.

Status
Press the Status softkey to change your status. You can toggle between Do Not Disturb (DND) and Available. DND sends a SIP response 486, which indicates you are busy.

Voicemail
Press the Voicemail button to open the voicemail system as indicated in your phone configuration.

Calling
The following are the basic calling features of the Sangoma Phone.

Dialing Calls
Pick up the handset, or press a line key and dial a number. Or, dial a number and press the Dial softkey.
You can also use Contacts or Call Log to find the number you want, then press the Dial softkey.
To dial a URL, press any line key not assigned to a contact. This displays the [1]/URL softkey. Press the [1]/URL softkey to switch to URL. Press the keypad buttons as many times as it takes to get the desired letters or characters. The * and # keys contain all the special characters. Press the Dial softkey when ready to dial.

Receiving Calls
Pick up the handset, or press a softkey. Ignore makes the call stop ringing but uses your Call Rules. Transfer begins the Transfer process (see below).

During a call, you can answer another incoming call. Press the blinking line key to answer and put the active call on hold. Or, continue with your active call, press the down direction key to highlight the new call, and press a softkey

Redial
Press the Redial button to redial the last call you made. (If you have multiple lines, Redial automatically uses the correct line.)

Hold
During a call, press Hold. The line key flashes red. To resume that call, press either the flashing line key or the Resume softkey. If you have multiple calls on hold, and you want to resume one of the calls, highlight that call in your call list and press its Resume softkey.

Transfer
ASSISTED–During a call, press the Transfer button. Enter a number or press the Contacts softkey to find a number. Press the Dial softkey. When someone answers, inform them of the call to be transferred. Press the Transfer softkey, and the transfer is completed.
UNASSISTED (blind)–During a call, press the Transfer button. Enter a number or press the Contacts softkey to find a number. Press the Transfer softkey, and the transfer is completed.

Conference (3-way Calls)
During a call, press the Conference softkey. Make a call, or Resume an existing call. Press Conference again to connect all participants. To end the Conference and put both calls on Hold, press the Split softkey on either call.

©2012-2020 Sangoma.
All rights reserved. This document is the sole property of Sangoma. It contains proprietary information of Sangoma. Sangoma reserves the right to make changes to the specifications described herein at any time and without notice in order to improve design or reliability of the product. The information in this document has been carefully checked for accuracy; however, Sangoma makes no warranty pertaining to the correctness of this document.
All product and company names are trademarks or registered trademarks of their respective holders.
613-00019-E_2018

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>