sangoma ISDN Switch Off Guide Instructions
- June 12, 2024
- SANGOMA
Table of Contents
ISDN Switch Off Guide
Instructions
ISDN Switch Off Guide
ISDN/PSTN
Switch Off:
A Guide to Your Options
Hold the line caller…you’re about to be switched off!
Tick, tock, tick, tock…time is running out for your outdated telephony.
By the end of 2025, traditional phone lines will stop working and all calls
will be made over the internet.
It’s the biggest and most important modernisation of the public phone network
ever, and your business needs to ACT NOW to ensure a smooth transition,
Thankfully, there’s no need to worry about how it will all work as we can get
you to where you need to be.
There are four options, all suitable for businesses ranging in size from as
few as 3 employees to many thousands. All you have to do is decide which is
the best fit for you, and we’ll help you do the rest…
Option 1: Adapt What You Have
Extend the life of your current phone system by connecting it to the internet.
This is simply done by adding hardware known as a VoIP Gateway and a link
known as a SIP Trunk, which uses your existing Internet connection. It’s easy,
affordable, and users notice no difference – no new cables, no new handsets,
no new training.
Option 2: Upgrade What You Have
Replace your installed on-premise system with the latest feature-rich digital
technology known as a Unified Communications (UC) Platform; this can be
installed on your site as hardware or software, fully under your control. All
your telephony now on the internet, but also seamlessly aligned with your
email, messaging, and chat applications via an easy-to-use, easily accessible
user interface. Plus, it can all be replicated on employees’ desktop
computers, laptops and mobile devices for super-convenience.
Option 4: Blend It All Together
Mix options 1, 2, and 3 to suit your needs. For example, an on-premise system
at your head office, and a cloud-based system serving your remote sites. Or
connect a cloud-based unified communications platform to an on-premise VoIP
Gateway or SIP Trunk-powered system. Whatever the blend, enjoy the same
seamlessly-integrated user experience.
Customer Testimonials
Helping You Pick The Best Option
Type of Organisation: Financial Services
Call Volume: High
No. of Employees / Phone Users: 30+
Best Fit: Option 1: Adapt What You Have
IT Manager Mahmood says:
“Ours is a high call rate operation with our advisors handling lots of calls
every day so, for us, we wanted to maintain the same phones and PBX we’ve
always had as our staff were very comfortable using them. Sangoma helped us
move our communications system to SIP trunking using one of their gateways and
we saved 30% pretty much overnight. The other brilliant thing is that because
we didn’t need to add new phones to anyone’s desk, we didn’t need to add more
ethernet cables either, so our advisors could continue using WiFi on their
laptops. We no longer pay BT line rental charges and apart from having the
small router-sized Gateway next to our PBX, nothing has changed at ail.”
Type of Organisation: Veterinary Practice
Call Volume: Medium-High
No. of Employees / Phone Users: 18
Best Fit: Option 2: Upgrade What You Have
Requirements: Multi-line call management (queuing, re-routing),
Interactive Voice Response (IVR)
Head Receptionist Sarah says:
“Moving from analogue telephony to digital due to the switch-off in 2025 was
only part of the picture for us. We knew that technology had the potential to
help us provide our clients with an altogether better communication
experience. Sangoma’’s experts sat down with us to really understand our
business needs before recommending that we replace our existing system with
another on-premise UC system and connect it via a SIP Trunk to place and
receive calls. It instantly gave us the ability to manage calls more
effectively, Reception staff are now able to see caller identity, transfer
calls to extensions with just a couple of key strokes, place calls on hold,
and automatically link call data to our appointments system. During busy
periods, callers are automatically queued and receive information while they
wait via automated messaging. There is also IVR functionality which enables
callers to dial an extension number themselves. All activity can be clearly
seen on a nice big touchscreen and Sangoma are on hand to support if we have a
query or an issue.”
Type of Organisation: Estate Agent
Call Volume: Low
No. of Employees / Phone Users: 8
Best Fit: Option 3: Migrate to the Cloud
Requirements: Ability to continue to receive and make basic voice calls
Owner Julia says:
“I knew very little about the 2025 PSTN/ISDN switch off so, when a friend
told me about it last year, I panicked. It turned out that I still had plenty
of time to act so | did my research and decided a move to the cloud would work
best for us. As well as voice calling, we get all of today’s modern
omnichannel communication functionality, such as email, messaging, chat, and
social media, as well as a host of back-end data analytics, such as call
recording and sentiment analysis, which helps with workflow design, improving
customer experience, and agent training.”
Type of Organisation: Courier Group
Call Volume: High
No. of Employees / Phone Users: 80 (12 UK Sites)
Best Fit: Option 4: Blend It All Together
IT Director Andrzej says:
“We wanted to sweat the investment we had made only a few years ago in our
on-premise phone system but, at the same time, we are on a rapid expansion
programme and opening satellite branches all the time. That meant, a hybrid
mix of an on-premise and cloud-based system was a no brainer for us. Sangoma
did all the heavy lifting – installing all of the Gateway and SIP hardware and
software we needed at head office and ensuring all of the branches were on the
new network. They also provided all of our branches with Sangoma P-Series desk
phones, which have a stack of modern features and are pretty much bomb proof.
They manufacturer them themselves so they are fully guaranteed and supported,
which is the kind of no nonsense approach we like. Ours is a fast-paced
industry which relies on the increasing use of technology such as messaging
apps and UC. The power of the cloud makes all that happen but having the best
of both worlds feels like the perfect fit for us for now.”
To learn more about how Sangoma can help your organisation prepare for the big PSTN switch-off, or to start a conversation with one of our experts at: www.sangoma.co.uk/contact-us/
Cheney House, Oaklands Business Park Wokingham, Berkshire, RG41 2FD United
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References
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