sangoma PM200 Attendant Console IP Phones User Guide
- June 9, 2024
- SANGOMA
Table of Contents
P-Series IP Phones
P-Series: P310, P315, P320, P325, P330, P370,
PM200 Attendant Console
User Guide
Getting Started Meet the P-Series
Sangoma IP phones are designed for the greatest interoperability with Sangoma Unified Communication platforms, including Asterisk, Business Voice, Business Voice Plus, Switchvox, PBXact, and CommUnity phone systems. This guide provides information about the setup and use of Sangoma P310, P315, P320, P325, P330, P370 IP phones (herein referred to as the P-Series) and the PM200 Attendant Console when a Sangoma Configuration Server is not being used. See the Sangoma website for information about using Sangoma phones with Switchvox or the Digium Phone Module for Asterisk (DPMA).
Connecting to the Network
AUTOMATIC
The Sangoma P-series phone uses DHCP and LLDP-MED to discover IP address
and VLAN membership information. If successful, it attempts to find a
configuration server.
MANUAL
If not successful, follow instructions in Setting the Network Information
(page 5) or Web UI (page 12).
Configuring P-Series Phone
XML CONFIGURATION FILE (PREFERRED)
Create and make this file available to the phone as instructed in Getting
the Phone Configuration (page 6)
WEBUI” TOOL
Enter all the configuration information as described in Web User Interface
Settings on (page 9).
Upgrading Phone Firmware
UC SOFTWARE (PREFERRED)
The recommended method to upgrade firmware is via the UC software platform
using the supported method for the UC platform in question. Customers
connecting these phones directly to a properly updated and configured Sangoma
UC system will have their phones automatically updated to the latest firmware
by the phone system platform itself.
MANUAL FIRMWARE UPGRADE METHOD
Firmware files can be found here:
http://phones.dl.sangoma.com/firmware/p-series/
. From a workstation, download the firmware for the desired model and
version. With the phone in the factory default condition, upload the firmware
directly using the phone’s web user interfaces (WebUl), accessible using a URL
with the phone’s IP e.g.: http://
NOTE: Information on default username/passwords for all Sangoma phones is
available here: hups://help.sangoma.com/community/s/article/What-are-the-
default-login-and-password-for-a-Sangoma-
phone
NOTE: The P-series phone WebUl is locked once the phone has been
provisioned to a Sangoma UC platform. Once locked, you must first Factory
Reset the phone to gain access to the WebUl.
Get Connected Networks & System Tools
As soon as your Sangoma P-series Phone powers up, the main display shows the
Sangoma logo and indicates that it is initializing, loading necessary
information, and starting the phone. By default, the phone uses the dynamic
protocols DHCP and LLDP-MED to attempt to get an IP address and VLAN
membership information. If successful, the phone then attempts to find a
configuration server.
The following sections describe what to do if your phone cannot get on the
network and get configuration information. For phone hardware specific
information, press the nav button to bring up the Main Menu then select About.
This will display the Phone Model, Firmware Version, firmware Date, MAC
address, and IP address.
Setting the Network Information
To display and configure network settings, press the nav button to bring up
the Main Menu then select Admin Settings.
NOTE: Accessing the Admin Settings menu requires the phone admin
password. The default admin credentials for a P-Series phone are:
Username: admin Password: 789
Select Network Settings. Here you can manually insert or change the following
network parameters: Protocol, IP Address, Netmask, Gateway, Primary DNS, or
Secondary DNS.
You can also configure the phone’s network using the Network Tab from the Web
User Interface provided the phone has not previously been provisioned using an
XML config file. If the phone has already been provisioned, then a factory
reset is required to unlock access to the phone WebUl. The Factory Reset
selection is in the Main menu.
PROTOCOL
DHCP is selected (highlighted) by default. To enter the IP information
manually, press the Next softkey. This changes the protocol from DHCP to
Static and enables input fields in which you specify four-part network
addresses for the following:
- IP Address
- Netmask Gateway
- Primary DNS
- Secondary DNS (optional)
NOTE: The Delete softkey lets you delete a key-in character, and the Back softkey redisplays the Network Settings Options, or backs up to the previous display page. Use the navigation arrow keys to move from one input box to the next. When ready, press Submit, which will restart the phone for the new settings to take effect. Press Back to redisplay the Admin Settings screen from which you can select any of the other network options.
QUALITY OF SERVICE SETTINGS
You can set priority values for Voice DSCP and SIP DSCP. However, if LLDP
returns specific values to the phone, the values entered here are ignored.
VLAN (VIRTUAL LOCAL AREA NETWORK) SETTINGS
Discovery Mode- LLDP (Link Layer Discovery Protocol) is selected
(highlighted) by default. If the phone does not get a response from LLDP for
LLDP-MED voice endpoint, it will assume there is no VLAN. (VLAN information
cannot be obtained via DHCP.)
PC Port VLAN ID – (with None or 0 selected in Discovery Mode). Select this
option to enter the VLAN information manually. Enter the PC Port VLAN ID
(1-4095).
Voice 802.1p Priority – Set a value for PC Port 802.1p Priority. If LLDP
returns specific values to the phone, the values entered here are ignored.
When finished, press the Submit softkey. NOTE: The Back softkey redisplays
the Network Settings Options
ETHERNET PORT MODES
LAN Port Mode. By default, this is set to Automatic. Press Next to change to
10Mb/s Half Duplex, 10Mb/s Full Duplex, 100Mb/s Half Duplex, 100Mb/s Full
Duplex, or 1000Mb/s Full Duplex.
PC Port Mode. By default, this is set to Automatic. Press Next to change to
10Mb/s Half Duplex, 10Mb/s Full Duplex, 100Mb/s Half Duplex, 100Mb/s Full
Duplex, 1000Mb/s Full Duplex, or Disable.
NOTE: Prev softkey returns the previous choice; Back softkey redisplays
the Network Settings Options.
WI-FI SETTINGS (ON SUPPORTED P-SERIES MODELS)
This option allows for setting up a network connection to a Wi-Fi source for
certain P-Series phones.
Navigate to the Admin Settings menu, and select the Wi-Fi Settings selection
(nav button > Admin Settings > Wi-Fi Settings)
NOTE: Wi-Fi Settings selection may not be visible until you use the nav
buttons to scroll down Wi-FI – press the soft key to toggle Wi-Fi to enabled.
SSID – (Service Set Identifier) or more commonly, the name for the WiFi
network you wish to connect to.
Key-in the name of the Wi-Fi you wish to connect to or press the Scan soft key
to search your network for available Wi-Fi networks. Select your Wi-Fi
network. If valid this Wi-Fi name will be entered in the SSID field Wi-Fi key
type – This field is “None” by default. However, when a valid SSID Wi-Fi is
entered (as above), the key type is automatically recognized and entered
here.
NOTE: The available key types are: 8 None 8 WEP 8 WPA-WPA2-Personal
Password – IF the selected Wi-Fi key type is secured, you will be required to
input the specific key type password for that SSID.
NOTE: If a password is required, and you do not enter a valid password,
you will receive a “Wi-Fi connection failed. Please verify the Wi-Fi
settings.” error message.
Getting the Phone Configuration
The phone can be configured by using either an XML-formatted configuration
file (to be downloaded from a PBX server), or by defining configuration
information using the phone’s Web User Interface (WebUI) Tool As noted in the
previous “Setting the Network Information” section, the WebUI is only
available when the phone has not been provisioned or after a Factory Reset.
NOTE: If you do not want to manage your full phone configuration, you can
manually enter the basic information for your SIP accounts using the SIP
Accounts option.
If you are going to create your own XML configuration file, see:
https://wiki.sangoma.com/display/PHON
for a full description of the content
and XML format.
The following are possible results of your phone’s attempt to find a
configuration source:
- It finds more than one source for a configuration file and displays them in a list. It prompts you to select the source you want.
- It finds only one source for a configuration file. It tries to obtain that configuration after 5 seconds.
- It finds no source for a configuration file and indicates that with the message, “There were no configuration servers found …”. The “Settings” soft button will display the boot Settings Menu.
NOTE: The boot Settings Menu option, “Sangoma Configuration Server”
applies to Sangoma UC products such as Switchvox, PBXact, etc.
OPTION 66
If you are creating your own configuration file and DHCP returns option 66
with a URL, the file location is found in this order:
- Select the Protocol you wish to use to fetch the file. Choices are http, https, ftp, ftps.
- Enter the four-part Server address.
- Enter the Port number (optional)
- Enter the Path.
- Enter the Username (optional).
- Enter the Password (optional
Click “Submit” or click “Back” to quit and return to the Phone
Setup/Configuration Options.
If the phone can fetch a configuration file, it saves the file location.
WEB USER INTERFACE TOOL
If you are not creating your own configuration file, you can use the Web User
Interface tool to enter configuration information. This is described in Web
User Interface Settings on page 9.
Resetting, Reconfiguring, or Restarting
RESET TO FACTORY DEFAULTS
Select Factory Reset, which is listed under the phone’s Main Menu (press the
nav button > Factory Reset), to clear all configuration information from the
phone and start over.
CAUTION: This removes all existing accounts and contacts as well as
configuration information.
RECONFIGURE
Select Reconfigure, which is listed under the phone’s Main Menu. The phone
asks you to confirm the reconfigure request.
Click Yes to begin the operation. Reconfigure does not remove the current
configuration until the new configuration is obtained.
Unsupported UC platforms, you can also reconfigure the phone from the
Asterisk command line interface as follows:
- pjsip send notify digium-check-cfg endpoint
- pjsip send notify digium-check-cfg uri
- This Asterisk command notifies the Sangoma Phone to get its configuration again.
RESTART
Click the Restart option from the phone’s Main Menu to restart the phone using
the current configuration.
The phone issues a prompt that asks if you are sure you want to restart your
phone. Click the Yes softkey to restart; or click No to cancel the operation
and redisplay the phone’s Main Menu
Tech Support (TS)
This section displays a list of available tech support tools to gather
additional phone information and for troubleshooting. The first options under
the Tech Support settings page are used at the direction of Sangoma Technical
Support.
IMPORTANT: Do not use these settings unless it is at the request of
Sangoma Technical Support.
- Enable/Disable Tech Support Access – To enable or disable ability of technical support persons to have remote access to this phone
- Connect to Tech Support – You can enter a password (provided by tech support representative) which will allow a Tech support agent to connect to your phone.
- Proxy Settings – To setup a proxy server host IP address and username/password
NETWORK UTILITIES
Utilities/Tools for the Tech support person to use in trouble-shooting phone
problems
- Ping – Allows TS to verify active IP Addresses
- Traceroute – Tool for TS to track the pathway taken by a packet of data on an IP address from source to destination
- Nslookup – Look up IP address for a given domain name
- List mDNS Services – mDNS (multicast DNS) resolves hostnames to IP addresses within small networks
- Enable Boot Up Debug Mode – When selected the phone will prompt if you are sure you want to restart your phone
What’s Next? Web User Interface Settings
The Sangoma P-series phone web user interface (WebUI) provides a means of
setting basic phone configuration options manually from a web browser. To
access the phone’s WebUI, it must not have been previously provisioned by a
Sangoma configuration server.
Otherwise, to get to the phone’s WebUI, using a browser go to:
- http://phone-ip (phone IP address)
- Username: admin (phone administrator username)
- Password: 789 (default factory admin password)
NOTE: If you cannot access the phone’s Web UI, and receive the following
message, “Access to this Web User Interface has been disabled”, then your
phone must be Factory Reset, as described above.
To Factory Reset, navigate to the Main Menu, scroll to the bottom and select
“Factory Reset”. After resetting and a reboot, the phone’s WebUI should now be
accessible.
NOTE: To find your phone’s IP address, using softkeys navigate to Main Menu >
About. This displays the phone’s model number, firmware version, MAC address,
and IP address.
To find the IP address when thephone has no configuration, press the About
softkey from the Settings menu.
The Web User Interface page for the Sangoma Phone Settings includes tabs that
display pages for these items:
- 8 Lines
- General
- Preferences
- Contacts
- Network
- Logging 8 Ringtones
IMPORTANT: Anytime you click Submit Phone Settings (at the bottom of he page), it saves all changes that have been entered under any tab.
Lines Tab
To define the Sangoma Phone’s Line keys (the SIP accounts), click the Lines
tab. This displays the Lines page with tabs for individual lines. For each
line, select its tab, then enter or select information as indicated:
LINE STATUS
If a line is not enabled, that line is not available for use on your phone.
Enable this Line—YES or NO. If enabled, this line will be displayed on your
phone’s line keys, otherwise its settings will be preserved, and it will not
appear on your phone.
NOTE: Line 1 is the main or primary extension for your phone, and you
cannot disable it.
GENERAL
- User ID / Extension
- Authorization Name – By default this is the same as your User ID / Extension. Leave this blank unless instructed by your provider.
- Line Label on Phone
- Caller ID Name
- Register – NO or YES
- Password – SIP secret
- Voicemail Extension or SIP URI. Numeric Extension or a URI formatted as sip:user@host Digit map.
- The digit map is the setting that describes different dialing patterns of numbers. When a dialed number matches a digit map pattern, the number is sent to the SIP account to place the call. The pattern may include a timer at the end. If no numbers are entered before the time expires, the number matching the pattern will be sent. If additional numbers are entered before the time elapses, the pattern no longer matches.
Phone Apps & Calling
Phone Apps
CALL LOG Press the Call Log app to display your call activity for received,
dialed, and missed calls. You can dial from the Call Log, see the details of
the call, and save the caller as a Contact. Select from the available options
on the ‘Filter’ softkey to choose the type of calls displayed in the call
history, All Calls, Missed Calls, Dialed Calls or Received Calls.
FORWARD CALLS
Use the Forward Calls app to automatically send all incoming calls to another
number. From the idle screen
select the configured softkey or access from the main menu by pressing the nav
button, select Applications, then select Forward.
The main display window now displays a text box. Manually enter a forwarding
number or press the Contacts softkey to select one of your contacts.
Then press the Set softkey.
To turn off forwarding, return to the Forward Calls app and press the Off
softkey.
BLUETOOTH / WIRELESS HEADSET (FOR SUPPORTED MODELS ONLY)
Bluetooth/Wireless Headset app allows you to turn on and off the option to use
BT for BT wireless headsets.
-
Navigate to the Main Menu (nav button)
-
Select Applications then select Bluetooth
There are further instructions on this page of how to proceed. -
Press the BT On soft key to activate BT.
-
Press the Search soft key to find BT enabled devices
-
When the device you are looking for is found, press the Pair soft key, and the device will pair up and show as Connected.
-
First search for available devices, then pair or unpair the device. When a Bluetooth/Wireless device is paired, the headset audio path causes audio to go to the Bluetooth/Wireless device, instead of to the normal wired headset.
CONTACTS
The Contacts app is used for rapid dialing, direct dialing to voicemail,
checking another phone user’s status and for seeing detailed information about
an entry in the contact list.
- Press the Contacts softkey or select it from the Applications in the Main Menu to view contacts list,
- Use the arrow buttons to scroll through the entries in the contact list. To see details for a contact, press the Show softkey in a list of contacts. Details include the phone user’s status.
PARKED CALLS
When in an active call, pressing the “Park” softkey will place the current
active call in the parking lot. When the phone is idle, pressing the “Parked
Calls” softkey will allow the phone user to visually browse all calls waiting
in the parking lot, and retrieve one to answer.
CALL QUEUES
Press Call Queues to access the queue management established for your phone.
STATUS
Press the Status softkey to update the phone user’s status. A list of status
options will be displayed, which may differ depending on the UC platform the
phone is registered to. With a very basic configuration, the phone user can
choose from Do Not Disturb (DND) and Available. When set to DND, the phone
sends a SIP response 486, which indicates busy.
VOICEMAIL
Press the Voicemail button to open the voicemail system as indicated in your
phone configuration
Calling
The following are the basic calling features of the Digium Phone:
DIALING
Pick up the handset or press a line key and dial a number. Alternatively, dial
a number and then lift the handset or press the Dial softkey.
Dialing is also possible from Contacts app or from the Call Log. Scroll
through the list until the desired number is highlighted then press the Dial
softkey.
RECEIVING CALLS
While the phone is ringing, pick up the handset or press the answer softkey to
answer the call. Pressing the Ignore softkey makes the call stop ringing but
uses your Call Rules.
During a call, you can answer another incoming call. Press the blinking line
key to answer and put the active call on hold or continue with your active
call, press the down direction key to highlight the new call, and press a
softkey
REDIAL
Press the Redial button to redial the last call you made. (If you have
multiple lines, Redial automatically uses the correct line.)
HOLD
During a call, press Hold. The line key flashes red. To resume that call,
press either the flashing line key or the Resume softkey. If you have multiple
calls on hold, and you want to resume one of the calls, highlight that call
in your call list and press its Resume softkey.
TRANSFER
ASSISTED
During a call, press the Transfer button. Enter a number or press the Contacts
softkey to find a number.
Press the Dial softkey. When someone answers, inform them of the call to be
transferred. Press the Transfer softkey, and the transfer is completed.
UNASSISTED (BLIND)
During a call, press the Transfer button. Enter a number or press the Contacts
softkey to find a number.
Press the Transfer softkey, and the transfer is completed.
CONFERENCE (3-WAY CALLS)
During a call, press the Conference softkey. Make a call, or Resume an
existing call. Press Conference again to connect all participants. To end the
Conference and put both calls on Hold, press the Split softkey on either
call.
Terms & Definitions
| DHCP | Dynamic Host Configuration Protocol |
|---|---|
| DONS | Domain Name System – Human language representation of an IP address |
| IP | Internet Protocol |
| LLDP | Line Link Discovery Protocol |
| LLDP-MED | Line Link Discovery Protocol – Media Endpoint Devices |
| OPTION 66 | DHCP option. When set devices will also receive the address of a |
provisioning server, for autoprovisioning
PBX| Private Branch Exchange system – a communication system that provides
voice connectivity through desk phones within an organization
PRIMARYDNS| The main authoritative nameserver for a domain
SEC ONDARYDNS| As it indicates, the secondary Or backup for a Primary DNS
PROTOCOL| In networking, a set of rules for formatting, processing and
transporting data over an Internet network
PROVISIONING| A process that configures a SIP phone to work with an IP PBX
system
NcTMAsK| A mathematical mask that hides a portion of an IP address and
replaces it with other numbers
GATEWAY| A network node or device that forms a passage between two networks
operating with different transmission protocols
SID| Session initiation Protocol (SIP Trunkmg) – communications protocol for
integrating multimedia communication sessions
U RL| Uniform Resource Locator – a reference address to a resource on the
Internet
ULAN| Virtual Local Area Network
VOICE oscP| Voice using Differentiated Services Code Point
XML| Extensible Markup Language – a markup language that defines a set of
rules for encoding documents in a format that is both machine-readable and
human-readable. a markup language much like HTML
References
- Index of /firmware/p-series
- Home - Sangoma Technologies
- Home - Sangoma Technologies
- Sangoma Support
- Confluence Mobile - Documentation
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>