SANGOMA H20 Wireless DECT Headset User Manual
- June 6, 2024
- SANGOMA
Table of Contents
H20
Wireless DECT Headset and Base for PCs and Desk Phones
User Manual
H20 User Manual
Welcome
Congratulations on your purchase of a Sangoma Headset.
We are sure you will enjoy its wide range of features, that you will find it
comfortable to wear, and easy to use.
Sangoma Headset Features:
- Wideband audio for exceptional sound quality
- Volume and Mute controls
- Multi-function button for call handling
- LED & Audio indications
- Noise-canceling microphone
Sangoma Headset Base Features:
- Headset charging cradle
- Call Status and Mute LED indicators
- Battery indicator
- Volume adjustment
- AUX port for Desk phone EHS adapters
- USB port for PC connection
Product Overview
2.1 Package Contents
|
2.2 Headset Overview
---|---
2.3 Base Overview
| 
Connecting to Desk Phones and/or PCs
3.1 Connecting to Desk Phones
- Connect the supplied telephone cable to the port marked on the base.
- Connect the telephone cable to the headset port on the desk phone.
EHS Option
EHS Adapters sold separately
*S-Series Phones via EHS30 Adapter**
- Connect the EHS30 adapter’s RJ12 port to the Ext. port of the S-Series phone.
- Connect the EHS30 adapter’s RJ45 port to the port marked AUX on the base.
*Except s205, s206, s300, s305
D-Series phones via D-Series EHS Adapter
- Connect the D-Series EHS Adapter cable’s 5-pin header to the EHS port of the D-Series phone.
- Connect the D-Series EHS Adapter cable’s RJ45 header to the AUX port on the base.
Remote Handset Lifter Option
S-Series Phone with Remote Handset Lifter
A handset lifter manually lifts the desk phone handset to answer or place a
call. For mounting instructions, please refer to the documentation supplied
with your handset lifter.
- On the S-Series phone, unplug the handset cable from the desk phone.
- Connect the handset cable to the port marked on the base.
- Connect the supplied telephone cable to the port marked on the base.
- Connect the telephone cable to the handset port on the desk phone.
- Connect the handset lifter cable to the port marked AUX on the base.
*D-Series phones are not compatible with handset lifters.
3.2 Connecting Power
- Plug the power adapter into the power input port marked on the base.
- Connect the power adapter to the mains power socket.
3.3 Connecting to PC
- Use the Mini USB cable supplied with the base to connect to a USB-A port on your PC.
- Your PC should automatically recognize the device and it will be available as an audio input/output device.
3.4 Selecting Desk Phone or PC Mode
By default, the Base remains in the Desk Phone Mode, and the Desk Phone Mode
LED will be lit. If the base is also connected to a PC with the USB
connection, the Mode button may be used to select PC Mode. When doing so, the
PC Mode LED will be lit.
To return to Desk Phone mode, press the Mode button again.
3.5 Dock the Headset
WARNING: Before proceeding, the headset must charge on the base for at
least ONE MINUTE.
First, press the Multi-function button. Its LED indicator will turn on, and it
will power on after 2 seconds. Next, press the multi-function button again, or
dock the headset with the base. Next, lift the headset, and the HeadsetPaired
LED indicator will illuminate.
When properly docked, the headset battery will, if needed, begin charging.
When charging, the Battery Charging Status LED will illuminate. Charge the
headset for 20 minutes
or until the battery indicator is steady green.
Re-Pairing and Unpairing
Re-Pairing
To re-pair, hold the Pair Button for 5 seconds. The Pairing Indicator LED will
flash while it is searching. Hold the Mute button on the headset. The pairing
will be accomplished, and the Headset’s Status LED will flash. To confirm
pairing, the Pairing Indicator LED and the Headset LED will both dim at the
same time.
NOTE: Headset may need to be repaired if the Pairing Indicator LED on the
base is blinking continuously.
Unpairing
To unpair, unplug the power adapter from mains power. Then, while holding the
Microphone + indicator on the base, plug-in mains power. The Battery Charging
Status LED will flash 3 times, and the headset and the base will be unpaired.
Once this is completed, the base will begin searching for a new headset with
which to pair, and a Pairing Indicator LED will illuminate.
Configuration of Dialtone
By default, Headsets used with Sangoma phones, should not need adjustment and the Dialtone Adjustment Switch can stay in the Mode A position. When using the headset with non-Sangoma phones, if the dial tone is not clear, the sliding Dialtone Adjustment Switch is available.
Microphone Gain and Speaker Volume
In order to account for environments with different near-end and far-end settings, the base offers microphone gain and speaker volume adjustment buttons. To use them:
- Put on the headset
- Press the headset button on the desk phone or the multi-function button on the headset if using EHS.
- Make a test call
- Adjust the microphone gain using the microphone volume buttons, as illustrated, if your speaking volume is too loud or too quiet.
- Adjust the speaker volume using the speaker volume buttons, as illustrated, if the far end is too loud or quiet
- End the call
Headset Features
7.1 Headset Multi-Function Button
Pressing the multi-function button will answer incoming calls and end current
calls.
When not on an active call, the multi-function button can be held down to turn
the headset off and pressed once to turn it on.
| Function | Press | Press Hold |
|---|---|---|
| Answer incoming call | √ | |
| End current call | √ | |
| Power on | √ | |
| Power off | √ |
7.2 Headset Speaker Volume Buttons
The speaker volume buttons adjust the headset speaker volume.
7.3 Headset Mute Button
The mute button mutes or un-mutes the headset microphone.
7.4 Headset LED Indicator
Headset State
|
LED Indicator
---|---
Power on| Light hold for 2 seconds
Power off| ON 100ms OFF 100ms FLASH 3 seconds
Pairing| ON 250ms OFF 250 ms FLASH
Standby| ON 250ms OFF 4 seconds FLASH
Connected| Light on hold
Online| Light on hold
Incoming call| ON 300ms OFF 700ms FLASH
Headset docked in the base| OFF
Low battery alarming| ON 300ms OFF 100ms + ON 30ms OFF 500ms FLASH
Call Management
8.1 Making, Answering and Ending Calls
****|
Phone without EHS Adapter
|
Phone with EHS Adapter
---|---|---
Make a Call
| 1. Live the headset from the docking cradle or press the multi-function
button.
2. Press the headset button on the desk phone.
3. Dial numbers through desk phone.| 1. Live the headset from the docking
cradle or press the multi-function button.
2. Dial the numbers through the desk phone.
Answer a Call
| 1. Live the headset from the docking cradle or press the multi-function
button.
2. Press the headset button on the desk phone.| Life the headset from the
docking cradle press the multi-function button.
End a Call
| 1. Press the headset button on the desk phone.
2. Dock the headset or press the multi-function button.| Dock the headset or
press the multi-function button.
Important Note:
When the headset is in PC mode, the use of the multi-function and mute buttons
are application-dependent. Not all PC-based applications are written to take
advantage of USB-connected headsets.
Technical Specifications
9.1 H20 Headset
Operating Environment:
0 t to + 40 `C; Up to 95% Rh non-condensing.
Call Control:
Multi-function button support for answer call, end call, reject a call,
docking operations also answer and end calls.
Volume Control and Microphone Mute:
Button controls on the headset.
Visual Indicator:
LED indicates call status, pairing status, and other events.
Audio Indicator:
Tones indicate incoming calls, low battery, volume level, microphone
muting, and other events.
Sound Quality:
DSP noise reduction; echo cancellation; tone control; wideband and
narrowband audio.
Recharge:
While docked in the H2O DECT Headset Base.
Sound Quality:
(CAT – IQ) European DECT and U.S. DECT.
Range:
For European DECT, up to 120 meters from the H2O DECT Headset base to the
headset.
For U.S. DECT, up to 350 feet from H2O DECT Headset base to headset.
Frequencies:
U.S. DECT: 1.92 – 1.93 GHz.
EU DECT: 1.88 – 1.90 GHz.
Wearing Style:
Headband and ear hook.
Microphone Boom Arm Style:
Long boom arm.
Speaker(s):
Wideband speaker.
Microphone:
Noise-canceling microphone.
9.2 Headset Battery
Battery Type:
Lithium Ion-polymer.
Battery Capacity:
300 mAh, typical.
Battery Talk Time:
Up to eight hours.
Battery Lifetime:
Minimum 1000 charge cycles.
Battery Standby Time:
At least 36 hours.
Operating Temperature Range:
-20 t to + 60 °C.
Battery Charge Time:
20% charge in less than 20 minutes. 50% charge in less than 45 minutes.
Full charge in less than three hours.
Battery Shelf Life:
Headset battery holds a charge for six months in the off state before a
recharge is required.
9.3 H20 DECT Base
H20 DECT Base meets the following specifications.
Dimensions:
97 mm x 75 mm x 120 mm.
Wireless Standard:
(CAT – IQ) European DECT and U.S. DECT.
Operating Environment:
-0˚C to +40˚C; Up to 95% Rh non-condensing.
Recharge Base:
Fits supplied H20 DECT series headset.
Desk Phone Connections:
RJ-11 for the handset, RJ-11 for phone body (or headset port), RJ-45 for AUX
(for Link).
Dialtone Adjustment Switch and Microphone Volume Switch:
Electromechanical switches. Dialtone adjustment switch and microphone volume
level set manually.
9.4 Product Disposal
Please dispose of the headset according to local regulations and recycle when
possible.
Do not dispose of as household waste. Do not dispose of the headset in a fire
as the battery may explode. Batteries may also explode if damaged.
9.5 FCC Note to Users
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device
must accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio
communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Specific Absorption Rate (SAR) information
SAR tests are conducted using standard operating positions accepted by the FCC
with the device transmitting at its highest certified power level in all
tested frequency bands, although the SAR is determined at the highest
certified power level, the actual SAR level of the device while operating can
be well below the maximum value. Before a new product is available for sale to
the public, it must be tested and certified to the FCC that it does not exceed
the exposure limit established by the FCC, tests for each phone
are performed in positions and locations as required by the FCC.
For the headset, this part has been tested and meets the FCC RF exposure
guidelines when used with an accessory designated for this product or when
used with an accessory that contains no metal.
For baseband, this equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of
20cm between the radiator and your body.
7.6 IC Notice to Users
This equipment complies with ISEDC RF radiation exposure limits set forth for
an uncontrolled environment. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
For compliance information please visit
www.sangoma.com/compliance
Rev: V1.031120
References
Read User Manual Online (PDF format)
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