SANGOMA D6X Digium IP Phone Training Instructions

: June 4, 2024
: SANGOMA

Table of Contents

SANGOMA D6X Digium IP Phone Training
OVERVIEW
Welcome to the D6X Series IP Phone
ADDITIONAL FEATURES
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SANGOMA D6X Digium IP Phone Training

OVERVIEW

Message Waiting Indicator
Line & Rapid Dial
Pagination
Softkeys
Headset
Speaker
Mute
Keypad
Volume
Confirmation
Navigation Pad
Messages
Redial
Transfer
Hold

Welcome to the D6X Series IP Phone

DIALING CALLS
Pick up the handset, or press a line key and dial a number. Or, dial a number and press the Dial softkey. You can also use Contacts or Call Log to find the number you want, then press the Dial softkey. If you use Contacts, you can dial a coworker’s Voicemail.

RECEIVING CALLS
Pick up the handset, or press a softkey: Answer, Ignore, Transfer, or Send VM. Ignore makes the call stop ringing but uses your Call Rules. Transfer lets you transfer the call. Send VM sends the call to your voicemail regardless of your Call Rules.

REDIAL
Press the Redial button to redial the last call you made. (If you have multiple lines, Redial automatically uses the correct line.)

HOLD
During a call, press Hold. The line key flashes red. Press either the flashing line key or the Resume softkey to resume the call.

TRANSFER

ASSISTED–During a call, press the Transfer button. Enter a number or press the Contacts softkey to find a number. Press the Dial softkey. When someone answers, inform them of the call to be transferred. Press the Transfer
ftkey, and the transfer is completed.
UNASSISTED (blind)–During a call, press the Transfer button. Enter a number or press the Contacts softkey to find a number. Press the Transfer softkey, and the transfer is completed.
TRANSFER TO VOICEMAIL–If you used Contacts for a transfer, you can press the Transfer VM softkey instead of Transfer. That transfers the call to that contact’s voicemail.

CONFERENCE (3-WAY CALLS)
During a call, press the Conference softkey. Dial the third participant’s number, or use Contacts. Press the Conference softkey to connect all participants. To split a conference into separate calls with each participant, press the Split softkey and select the participant to drop from the call.

PARK
During a call, press the Park softkey. Then you or a coworker can answer the call from any Switchvox phone by either dialing that Parking extension or by pressing the Parked Calls softkey and answering the call. From the idle screen: press the More… softkey, then Parked Calls.

RECORD
During a call, press the Record softkey to begin recording. Press Stop Record when you are done. Recordings are in your voicemail mailbox.

CONTACTS
Contacts are used for rapid dialing, and for finding detailed information about someone. You can use Contacts from within Transfer, Conference, and Forward voicemail. To see the Detail page for a contact, press the Show softkey in a list of contacts. Details include the person’s Status. Your contacts can also define your Rapid Dial Keys. Use the Web User Suite (Features > Phonebooks > Phonebook Options) to define those Keys. The first 40 people on your Rapid Dial automatically display Status information.

VOICEMAIL
Press the Messages button to display your Voicemail INBOX. Any message with an asterisk (*) has not been played. To listen to a message, select it and press the Play softkey.

STATUS
Press the Status button or softkey to change your status. Do Not Disturb sends incoming calls to your voicemail (and declines queue calls). Your coworkers see your Status on their phone or Switchboard. You can use Call Rules to manage incoming calls based on different Status Options.

INFO
Press the Info button followed by a rapid dial key or a line key to display a detail page for that key.

MENU
The Menu application lists options that are mostly for the Switchvox administrator. Most likely, you will not need to use the Menu.

ADDITIONAL FEATURES

RAPID DIAL
Use the Web User Suite to define unused Line Keys and Rapid Dial Keys Features

Phonebooks > Phonebook Options

**BLUETOOTH***
Enable wireless connectivity to a headset or speaker. Press and select Bluetooth from the Applications menu. Turn on Bluetooth by pressing the BT ON softkey. Enable your device’s pairing mode. Press the SEARCH softkey. Select your device from the list and press the PAIR softkey. CONNECTED will appear next to your device

MONITOR, WHISPER, BARGE
On a contact’s detail page, you may see the Monitor softkey (use More… to scroll through softkeys). Press it to monitor that person’s active call. You can only monitor if the contact is on the phone. To whisper into the call, press 5 (only the contact can hear you). To barge into the call, press 6 (both parties can hear you).

QUEUES
Use this app to log into and out of call queues, and see queue details.

INTERCOM
On a contact’s detail page, you may see the Intercom softkey if the contact is not on the phone. Press it to talk through that contact’s phone speaker.

CONFERENCING
To conference with more than 3 people, dial the conference extension indicated here, press your conference room number, then press #. Your coworkers and external callers can join your conference the same way that you do.
Conference Extension:__ My Conference Room # See your Switchvox Web User Suite to manage these and other Switchvox features (Call Rules, Ringtones, Status Options, and more).