MONOGRAM Stainless Steel Range Hood Owner’s Manual

OWNER’S MANUAL
Stainless Steel Range Hood
MONOGRAM.COM

MODEL INFORMATION
ZV950
WRITE DOWN THE MODEL AND SERIAL NUMBER S
You’ll find them on a label behind the filters.
Please write these numbers here:
Model Number;……………………..
Serial Number;…………………………
Use these numbers in any correspondence or service calls concerning your appliance.

CONSUMER SUPPORT
MONOGRAM WEBSITE
Have a question or need assistance with your appliance?
Try the Monogram website 24 hours a day, any day of the year! You can also shop for more great Monogram products and take advantage of all our online support services designed for your convenience. In the US: monogram.com or in Canada: monogram.ca
REGISTER YOUR APPLIANCE
Register your new appliance online at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material. In the US: monogram.com/register or in Canada: https://service.geappliances.ca/servicio/en_CA/
SCHEDULE SERVICE
Expert Monogram repair service is only one step away from your door.
To request service in the US, visit our website at monogram.com/contact or in Canada, visit our website at https://service.geappliances.ca/servicio/en_CA/
REMOTE CONNECTIVITY
For assistance with wireless network connectivity (for models with remote enable), visit our website at monogram.com/connect
PARTS AND ACCESSORIES
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard, and Discover cards are accepted). Order online today 24 hours every day.
In the US: monogram.com/use-and-care/parts 
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation. Customers in Canada should consult the nearest Mabe service center, visit our website at monogram.com

CONTACT US
If you are not satisfied with the service you receive from Monogram, contact us on our website with all the details including your phone number, or write to:
In the US: General Manager, Customer Relations | Monogram Appliances, Appliance Park | Louisville, KY 40225 monogram.com/contact
In Canada: monogram.ca/contact

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
WARNING Read all safety instructions before using the product. Failure to follow these instructions may result in fire, electrical shock, serious injury or death.
WARNING; GENERAL SAFETY INSTRUCTIONS WARNING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY TO PERSONS, OBSERVE THE FOLLOWING:
A. Use this unit only in the manner intended by the manufacturer. If you have questions, contact the manufacturer.
B. Before servicing or cleaning the unit, switch power off at the service panel and lock the service disconnecting means to prevent power from being switched on accidentally.
When the service disconnecting means cannot be locked, securely fasten a prominent warning device, such as a tag, to the service panel.
C. Do not use this unit with any solid-state speed control device.
D. This unit must be grounded.
CAUTION ; FOR GENERAL VENTILATING USE ONLY. DO NOT USE TO EXHAUST HAZARDOUS OR EXPLOSIVE MATERIALS AND VAPORS.
WARNING ; TO REDUCE THE RISK OF INJURY TO PERSONS IN THE EVENT OF A RANGE TOP GREASE FIRE, OBSERVE THE FOLLOWING:
A. SMOTHER FLAMES with a close-fitting lid, cookie sheet, or metal tray, then turn off the burner. BE CAREFUL TO PREVENT BURNS. If the flames do not go out immediately,
EVACUATE AND CALL THE FIRE DEPARTMENT. B. NEVER PICK UP A FLAMING PAN—You may be burned.
C. DO NOT USE WATER, including wet dishcloths or towels—a violent steam explosion will result.
D. Use an extinguisher ONLY if:
1. You know you have a Class ABC extinguisher, and you already know how to operate it.
2. The fire is small and contained in the area where it started.
3. The fire department is being called.
4. You can fight the fire with your back to an exit.
Based on “Kitchen Fire Safety Tips” published by NFPA.

WARNING TO REDUCE THE RISK OF A RANGE TOP GREASE FIRE:
A. Never leave surface units unattended at high or medium settings. Boilovers cause smoking and greasy spillovers that may ignite. Heat oils slowly on low or medium settings.
B. Always turn hood ON when cooking at high heat
C. Clean ventilating fans frequently. Grease should not be allowed to accumulate on the fan or filter.
D. Use proper pan size. Always use cookware appropriate for the size of the surface element.
WARNING ; TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY TO PERSONS, OBSERVE THE FOLLOWING:
A. Installation work and electrical wiring must be done by a qualified person(s) in accordance with all applicable codes and standards, including fire-related construction.
B. Sufficient air is needed for proper combustion and exhausting of gases through the flue (chimney) of fuel-burning equipment to prevent back drafting. Follow the heating equipment manufacturer’s guidelines and safety standards such as those published by the National Fire Protection Association (NFPA), and the American Society for Heating, Refrigeration and Air Conditioning Engineers (ASHRAE), and the local code authorities. When applicable, install any makeup (replacement) air system
in accordance with local building code requirements. Visit Monogram.com for available makeup air solutions.
C. When cutting or drilling into a wall or ceiling, do not damage electrical wiring and other hidden utilities.
D. Ducted fans must always be vented to the outdoors.
WARNING ; TO REDUCE THE RISK OF FIRE, USE ONLY METAL.
Do not attempt to repair or replace any part of your hood unless it is specifically recommended in this manual. All other servicing should be referred to a qualified technician.

READ AND SAVE THESE INSTRUCTIONS

CONTROLS AND FEATURES

CONTROLS
NOTE: Avoid using food products that produce flames under the range hood.

1. ON/OFF. It remembers the last fan speed used. (Four-speed fan.)

2.  Lowers the speed.

3. Increases the speed.

4. Highest speed “instant on” BOOST.
   NOTE : BOOST fan speed can only be selected with this pad. BOOST is not obtainable by using the increased fan speed pad.

5. Delayed fan shut-off. Choose 5, 10 or 20 minutes by pushing this button.

6.  Light ON/OFF. It remembers the last light level used. (Six light levels.)

7.  Dims the light.

8. Brightens the light.

9.  Clean Filter Light
   Lights after 30 hours of “on” time to remind you to clean the metal grease filters. The red light glows until the filters are removed, cleaned if necessary, and replaced.
   If the light is glowing after the filters have been replaced, adjust them to make sure they are correctly seated in the filter channels. Then the timer resets automatically.

10.  Fan indicator.

11.  Indicates the time the fan is set to run, before automatically shutting off (5, 10, or 20 minutes).

IMPLEMENT HOLDERS
Implement holder rods are on each side of the hood. Use these rods to hang and display cooking utensils such as whisks, spoons, forks, or any non-flammable decorative items.  frequently-used small pots and pans can also hang from these rods. WARNING
DO NOT hang flammable items from these implement rods.
DO NOT hang items weighing more than 10 pounds on either side or 20 pounds total weight.

CARE AND CLEANING

FOR YOUR SAFETY
Before servicing or cleaning the unit, switch power off at the service panel and lock the service panel to prevent power from being switched on accidentally. If the service
the panel cannot be locked, securely fasten a prominent warning device, such as a tag, to the service panel.

METAL GREASE FILTER

HOOD SURFACES
Do not use a steel-wool pad; it will scratch the surface. To clean the stainless steel surface, use warm, sudsy water or a stainless steel cleaner or polish. Always wipe the surface in the direction of the grain.
Follow the cleaner instructions for cleaning the stainless steel surface. To inquire about purchasing stainless steel appliance cleaner or polish or to find the location of a dealer nearest you, please visit our website: monogram.com

CARE AND CLEANING
On some models, the lights are located on the sides, on the underside of the hood.
On some models, the lights are located on the front and back, on the underside of the hood.

LIGHT BULBS
NOTE: The glass cover should be removed only when cool.
CAUTION
Before replacing the bulb, disconnect electrical power to the hood at the main fuse or circuit breaker or main power disconnect switch located on the control housing. Allow
bulbs to cool before touching. For safety, do not touch a hot bulb with bare hands or a damp cloth.
To change the light bulbs:

1.  Remove the lamp lens cover by inserting a small flat blade screwdriver into each of the three slots and gently prying it free.
   NOTE : Do not remove the outer trim ring (lamp assembly).

2. Grasp the bulb and pull it straight out.

3. Using gloves or a dry cloth, remove the new bulb from the packaging. (Wearing latex gloves may offer a better grip.) The bulb must be the same wattage, 120-volt, 25-watt halogen with a G-9 base. Early-life bulb failure may occur if the wattage is too high.

4.  Push the bulb straight all the way into the receptacle.

5.  Replace the lens cover by inserting the three retaining tabs into the slots and pressing them into place.
   NOTE: For improved lighting, clean the glass cover frequently using a damp cloth. This should be done when the hood is completely cool.

6. Reconnect electrical power to the hood.
   NOTE : Order replacement 120-volt, 25-watt halogen bulb with G-9 base, WB25X10020.
   These bulbs can be ordered from your Monogram supplier.

NOTE: Make sure the tabs are inserted into the slots. ONLY use a new 120-volt, 25-watt halogen bulb with a G-9 base. NOTE : Do not touch the new halogen bulb with bare fingers. Skin oils can cause early-life bulb failure.

TROUBLESHOOTING

Save time and money! Review the charts on the following pages first and you may not need to call for service.

disconnect switch. It is located behind the grease filters on the right side of the hood on the control housing.| Flip this switch and press Fan/Light buttons again.
A fuse may be blown or a circuit breaker tripped.| Replace fuse or reset circuit breaker.
The blower connector is loose or not plugged into its mating connector.| Disconnect power to the unit. Locate blower and cable coming from it. Follow cable until you find the connector. Make sure each blower connector is securely plugged, one into the other.
Fan keeps going off and on| The motor is probably overheating and turning itself off. This can be harmful to the motor.| Check to be sure the filter is clean. If off and on cycling continues, call for service.
Loud or abnormal airflow noise| Wrong size duct used in the installation.| This hood requires 8″ ducting and a maximum duct length of 100 equivalent feet to perform optimally. Using smaller duct pipes or longer equivalent lengths of duct pipes will cause improper venting. Monogram service technicians cannot correct this issue if installed improperly.
Fan fails to circulate air or moves air slower than normal and/or fan is making loud or abnormal airflow noise| | Make sure nothing is blocking the vent. including birds & other nests or fallen pieces of drywall.
The damper blade in the hood exhaust outlet or at the wall/roof cap may be stuck.| Make sure all damper blades open freely.
| Make sure the installer has used the correct size duct. not exceed the recommended equivalent length of ducting and all duct pieces are properly connected and sealed.
Non-rigid ductwork is prohibited In these applications.| If used, look for kinks or other restrictions.
Metal grease filters and/or

charcoal filters (if present) may be dirty.

| Clean the metal grease filter and replace the charcoal filter (if present). See Care and Cleaning instructions.
Sufficient makeup (replacement) air is required for exhausting appliances to operate to rating.| Check with local building codes. which may require or strongly advise the use of makeup air. Visit Monogram. com for available makeup air solutions.
The hood controls are not operating correctly| Control logic confused.| Disconnect power to the hood by resetting the circuit breaker. Wait 30 seconds to allow controls to reset.
Early-life bulb failure| Replacing bulbs with bare hands.| Replace bulbs while wearing gloves to keep skin oils off bulbs.
Bulb wattage is too high.| Replace with the correct wattage.

MONOGRAM LIMITED WARRANTY
Monogram.com
All warranty service is provided by our Factory Service Centers or an authorized Customer Care technician. To schedule service online, visit us at monogram.com/contact. In Canada, visit monogram.ca. Servicing your range hood may require the use of the onboard data port for diagnostics. This gives aMonogram Factory Service technician the ability to quickly diagnose any issues with your appliance and helpsMonogram improve its products by providing Monogram with information on your appliance. If you do not
want your appliance data to be sent to Monogram, please advise your technician NOT to submit the data to Monogram at the time of service.

we will provide, free of charge, parts, and service labor in your home to repair or replace any part of the vent hood that fails because of a manufacturing defect.

What Monogram will not cover:

• Service trips to your home to teach you how to use the product.
• Replacement of house fuses or resetting of circuit breakers.
•  Incidental or consequential damage caused by possible defects with this appliance.
•  Replacement of the replaceable filters.
• Damage to the product caused by accident, fire, floods or acts of God.
• Damage caused after delivery.
•  Failure of the product if it is used for other than its intended purpose or used commercially.
•  Improper installation. If you have an installation problem, contact your dealer or installer. You are responsible for providing adequate electrical, gas, exhausting and other connecting facilities as described in the Installation Instructions provided with the product.
•  Product not accessible to provide required service.
•  Installation or service for a makeup (replacement) air system.

EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

This warranty is extended to the original purchaser and any succeeding owner for products purchased for ordinary home use in the 48 mainland states, Hawaii, Washington, D.C., or Canada. If the product is located in an area where service by a Monogram Authorized Servicer is not available, you may be responsible for a trip charge or you may
be required to bring the product to an Authorized Monogram Service location for service. In Alaska, the warranty is the same except that it is LIMITED because you must pay to ship the product to the service shop or for the service technician’s travel costs to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: GE Appliances, a Haier company, Louisville KY,40225
Warrantor in Canada: MC Commercial, Burlington, ON, L7R 5B6

Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.
MANUEL DE L’UTILISATEUR
Hotte en acier inoxydable
49-80612 Rev. 4
10-19 GEA
MONOGRAM.COM
Printed in China

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