vtech RM5762 Pan / Tilt Video Monitor User Guide

Quick start guide

Congratulations
on purchasing your new VTech product. Before using this HD video monitor, please read
Important safety instructions.

Go to auphones.vtech.com to register your product for warranty support and the latest VTech product news.

RM5762
Wi-Fi 1080p HD
Pan & Tilt Video Monitor

What does HD Video Monitor do?

VTech Wi-Fi HD Video Monitor allows you to stay close to your baby when you are on the move or away.
This monitor is Wi-Fi enabled, which uses your home wireless network to stream live video and audio through the HD baby unit and 5-inch color screen parent unit. It allows you to maintain a constant connection to your baby.
You can also monitor from your smartphone and mobile tablet.
VTech Wi-Fi HD Video Monitor uses the MyVTech Baby 1080p app to let you instantly see and hear what’s happening with your baby from anywhere in the world.
The app can be downloaded from the App Store or the Google Play TM Store, directly from your smartphone or mobile tablet.

What’s in the box

Your HD video monitor package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Requirements

For mobile access:

MyVTech Baby 1080p mobile app

baby unit

Baby unit overview

Overview

1. Microphone

2. Camera lens

3. Light sensor

4. LED indicators
   • Flash yellow and blue alternately when the baby unit is in pairing mode.
   • Yellow is steady when the baby unit is connecting to the Internet.
   • Yellow and blue are steady when the baby unit is idle.
   • Flash yellow and blue slowly during video streaming.
   • Flash yellow and blue quickly and alternately when the baby unit is updating its firmware.

5. Infrared LEDs
   Allow you to see clearly in dark surroundings.

6. ON/OFF switch

7. Antenna Connect to the router with Wi-Fi.

8. Speaker

9. Temperature sensor

10. Power jack

11. Threaded socket

12. Pair/reset button
    • Press and hold for three seconds to enter pairing mode.

Parent unit overview

1. LED light
   • On when the parent unit is connected to AC power, or the battery is charging.
   • Flashes when the parent unit battery is low and needs charging.
   • Off when the parent unit is disconnected from AC power.

2. LINK LED light
   • On when the parent unit is linked to the baby unit.
   • Flashes when the link to the baby unit is lost.

3. LED light
   • On when the parent unit speaker volume is set to off.
   • On when the parent unit is talking to the baby unit.

4. TALK LED light
   • On when the parent unit is talking to the baby unit.

5. LCD display

6. Microphone

7. LCD ON/OFF

8. POWER

9. Lullaby
   • Press to enter the lullaby menu.

10. TALK
    • Press and hold to talk to the baby unit.

11. Arrow keys <
    • While in the submenu, press to exit.,  or
    • Press to move the selection box leftward, upward, rightward, or downward.
    • While viewing the image from the baby unit, press and hold to pan the baby unit leftward, upward, rightward, or downward.
    • While viewing zoomed image, press and hold to move the zoomed image leftward, upward, rightward, or downward.

12. MENU/SELECT
    • Press to enter the menu.
    • While in a menu, press to choose an item, or save a setting.

13. +Zoom in

14. -Zoom out

15. – VOL/ VOL +

16. Power jack

17. Antenna

18. Speaker

19. Battery compartment cove

20. Stand

How the system works

Protect your privacy and online security

VTech cares about your privacy and peace of mind. That’s why we’ve put together a list of industry-recommended best practices to help keep your wireless connection private and your devices protected when online. We recommend you carefully review and consider complying with the following tips.

Ensure your wireless connection is secure.

• Before installing a device, ensure your router’s wireless signal is encrypted by selecting the “WPA2-PSK with AES” setting in your router’s wireless security menu. Change default settings.

• Change your wireless router’s default wireless network name (SSID) to something unique.

• Change default passwords to unique, strong passwords. A strong password:
  – Is at least 10 characters long.
  – Is complex.
  – Does not contain dictionary words or personal information.
  – Contains a mix of uppercase letters, lowercase letters, special characters and numbers.
  Keep your devices up to date.

• Download security patches from manufacturers as soon as they become available. This will ensure you always have the latest security updates.

• If the feature is available, enable automatic updates for future releases.
  Disable Universal Plug and Play (UPnP) on your router.

• UPnP enabled on a router can limit the effectiveness of your firewall by allowing other network devices to open inbound ports without any intervention or approval from you.
  A virus or other malware program could use this function to compromise security for the entire network.

For more information on wireless connections and protecting your data, please review the following resources from industry experts:

1. Federal Communications Commission: Wireless Connections and Bluetooth Security Tips – www.fcc.gov/consumers/guides/how-protect-yourself-online.
2. U.S. Department of Homeland Security: Before You Connect a New Computer to the Internet – www.us-cert.gov/ncas/tips/ST15-003.
3. Federal Trade Commission: Using IP Cameras Safely – https://www.consumer.ftc.gov/articles/0382-using-ip-cameras-safely.
4. Wi-Fi Alliance: Discover Wi-Fi Security – http://www.wi-fi.org/discover-wi-fi/security.

Connect, charge, and power on the baby monitor

Connect the baby monitor

Notes

• Use only the power adapters supplied with this product.
• Make sure the parent unit and the baby unit are not connected to the switch-controlled electric outlets.
• Connect the power adapters in a vertical or floor mount position only. The adapters’ prongs are not designed to hold the weight of the parent unit and the baby unit, so do not connect them to any ceiling, under-the-table, or cabinet outlets. Otherwise, the adapters may not properly connect to the outlets.
• Make sure the parent unit, the baby unit, and the power adapter cords are out of reach of children.
• To maintain compliance with the FCC’s RF exposure guidelines, place the baby unit at least 20cm from nearby persons.

Connect and power on the baby unit

1. Connect the power adapter to the baby unit and a power supply.
   

2. Slide the ON/OFF switch leftward to power on your baby unit.
   Note
   • Slide the ON/OFF switch rightward to power off your baby unit.

Connect and charge the parent unit
Install the parent unit battery
The parent unit runs on a rechargeable battery or AC power. To continuously monitor your baby, keep the parent unit connected to AC power. With the battery alone, the parent unit can cordlessly run for a short time only.

Note

• Use only the battery supplied with this product.
• If the parent unit will not be used for a long time, disconnect and remove the battery to prevent possible leakage.

Replace the battery
To replace the battery, press down on the battery compartment cover and pull it out, then follow the steps above to install the battery.

Raise the parent unit antenna for better reception

Charge the battery before use
The parent unit runs on a rechargeable battery or AC power. To continuously monitor your baby, keep the parent unit connected to AC power. With the battery alone, the parent unit can cordlessly run for a short time only.

Note

• The parent unit is fully charged after 4 hours of continuous charging.
• It takes longer to charge when the parent unit is turned on. To shorten the charging time, turn the parent unit off while charging.
• The standby time varies depending on your actual use.

After the parent unit is fully charged, press and hold POWER until the VTech logo appears on the screen to power on.

The battery icon indicates the battery status (see the following table).

Battery indicators

| Battery status|

Action

---|---|---
The battery icon is off and displays.| No battery is installed but operates using AC power, or the battery has been installed incorrectly.| Install the parent unit battery. Charge without interruption (at least 30 minutes).
The screen displays Battery low at Parent Unit and
light flashes.| The battery has very little charge and may be used for only a short time.| Charge without interruption (about 30 minutes).
The battery icon becomes solid .| The battery is fully charged.| To keep the battery charged, connect it to AC power when not in use.

Basic operation

Set up a Wi-Fi connection
After powering up your video monitor, the parent unit prompts you to set up a Wi-Fi connection.

1. Follow the instructions on the screen to select your preferred and secured 2.4GHz Wi-Fi network with good signal strength.
2. After setting up a Wi-Fi connection, follow the instructions on the screen to pair the baby unit to the parent unit.

Tip
• You may experience reduced signal strength if your Wi-Fi router, parent unit, and baby unit are far apart, or there are obstructing factors, such as internal walls, between them. Move the parent unit and baby unit closer to the Wi-Fi router to improve the signal strength.

Use the menu

Press MENU/SELECT to enter the menu, choose a menu item or save a setting. You can use the parent unit menu for advanced settings or operations, such as to play or stop the baby unit lullaby or adjust the sound detection setting.

While in the menu:

• Press, , scroll among the menu options.
• Press MENU/SELECT to select an item.
• Press -VOL to return to the live video

While in the submenu, press < to return to the previous menu.

Adjust speaker volume

Press -VOL / VOL+ to adjust your parent unit speaker volume. It determines the volume of sound transmitted from your baby unit.

Zoom
Press + or – to zoom in or out.

Talk to your baby via the baby unit

1. Press and hold the TALK key.
2. When the TALK LED turns on, speak to your parent unit. Your voice is transmitted to the baby unit.
3. When finish talking, release the TALK key.

Turn off the screen
Press LCD ON/OFF to switch off the screen. You can still hear sounds from the baby unit.

Parent unit settings

1. Press MENU when the parent unit is idle.
2. Press ∧ ,∨, <,> or to choose General Settings , then press SELECT.

Turn on/off baby unit LED

You may set the status LED indicators of your baby unit on or off (Go to General Settings > Camera settings > CAM LED indication).

Test the sound level and position the HD video monitor

Note
• This HD video monitor is intended as an aid. It is not a substitute for proper adult supervision, and should not be used as such.

Testing the sound level of the HD video monitor

Θ Caution

• For hearing protection, make sure the parent unit is more than 10 feet (3 meters) away from the baby unit. If you hear any high-pitched noise from the parent unit, move the parent unit further until the noise stops. You can also press – VOL on the parent unit to lower or mute the noise.

Tip

• Increase the parent unit speaker volume if you cannot hear the sounds transmitted from the baby unit.

Positioning the HD video monitor

Θ Caution

• Keep the baby unit out of the reach of your baby. Never place or mount the baby unit inside the baby’s crib or playpen.

1. Place the baby unit more than 3 feet (1 meter) away from your baby.

2. Adjust the angle of the baby unit to aim at your baby. Refer to the online help on how to use the Pan/tilt and Zoom functions of the baby unit.

3. To avoid causing high-pitched screeching noise from your HD video monitor:
   • Make sure your baby unit and parent unit are more than 10 feet (3 meters) apart; OR
   • Turn down the volume of your parent unit.
   

Auto software and firmware update

To ensure that your HD video monitor is always at its best performance, the parent unit will automatically update its software and the baby unit’s firmware when there are new
versions available.

Connect your HD video monitor with your home Wi-Fi network

• You must connect your video monitor to your secured home Wi-Fi network, in order to receive the latest software and firmware updates.
• Auto-updates will be done when the parent unit is turned off, not in use, or when it is not streaming live video.
• To set it up to your video monitor with a home Wi-Fi network, go to Network settings > Change network & pair CAM, and then select your preferred and secured 2.4GHz Wi-Fi network with good signal strength.

Download app for mobile access

1. You can download the free MyVTech Baby 1080p mobile app and install it to a mobile device, then use your mobile device and the mobile app to monitor your areas remotely.
   Install MyVTech Baby 1080p mobile app
   Download the mobile app from the App Store or Google Play store.
   1. Browse the App Store or the Google Play store .
   2. Search for the mobile app with the keyword “ myvtech baby 1080p “.
   3. Download and install the MyVTech Baby 1080p mobile app on your mobile device.
   – OR-
   Scan the QR codes on the right to get the app.|
   ---|---
   https://vttqr.tv/?q=1VP18| https://vttqr.tv/?q=1VP19

Note
• Make sure your mobile device meets the minimum requirement for the mobile app.
Minimum requirement
The mobile app is compatible with:
• Android TM 5.0 or later; and
• iOS 8.0 or later.

2. After installing the mobile app, follow the instructions in the mobile app and parent unit to set up and pair your baby unit.
   In your mobile device:
   1. Tap to run the mobile app on your mobile device, and then create a camera account.
   2. We recommend that you use common webmail services, such as Google Gmail for the registration of your camera account. Check your email (and Spam folder), and
   activate your new camera account via the email link, then sign in to your account.
   3. Follow the instructions in the mobile app.
   • If your parent unit’s firmware version is earlier than V2.3.2.1, tap Need Help or Cannot Find QR code? at the bottom of your mobile app screen. Then, tap click here and follow instructions on the screen.
   • To check your parent unit’s firmware version, go to Settings > About/Help > About.

Test the location for the baby unit

If you plan to install your baby unit in a designated location and use your home Wi-Fi network to connect your video monitor, you need to test which of your selected monitoring areas within the house have good Wi-Fi signal strength. After you have powered on your parent unit, you can use your parent unit’s Wi-Fi signal strength indicator to assist in checking. Once you have identified a suitable location, you can install your baby unit. Adjust the distance between your baby unit and the Wi-Fi router if needed.

Tip

• Depending on surroundings and obstructing factors, such as the effect distance and internal walls have on signal strength, you may experience reduced Wi-Fi signal. To improve the Wi-Fi signal strength, adjust the distance or direction of your parent unit. Check with your parent unit again.

Need help?

Driven by system updates, the software, online help topics, and online FAQs will be updated periodically.
For operations and guides to help you use your HD video monitor, and for the latest information and supports, go and check the online help topics and online FAQs.

Use your smartphone or mobile device to access our online help.

1. Go to https://auphones.vtech.com/help/support; OR Scan the QR code on the right. Launch the camera app or QR code scanner app on your smartphone or tablet. Hold the device’s camera up to the QR code and frame it. Tap the notification to trigger the redirection of the online help.
   – If the QR code is not clearly displayed, adjust your camera’s focus by moving your device closer or further away until it is clear.
   https://vttqr.tv/?q=5VP14
   Online help and support

2. Search for the model – RM5762. f you would like to contact us, visit https://auphones.vtech.com/help/cs or scan the QR code.
   You can also call our Customer Support at 1300 369 193.
   https://vttqr.tv/?q=5VP14
   Contact us

Mount the baby unit (optional)

Note

• Check for reception strength and the baby unit’s angle before drilling the holes.
• The types of screws and anchors you need depend on the composition of the wall. You may need to purchase the screws and anchors separately to mount your baby units.

1. Place the wall mount bracket on a wall and then use a pencil to mark the top and the bottom holes as shown. Remove the wall mount bracket and drill two holes in the wall (7/32 inch drill bit).

2. If you drill the holes into a stud, go to step 3.
   • If you drill the holes into an object other than a stud, insert the wall anchors into the holes. Tap gently on the ends with a hammer until the wall anchors are flush with the wall.

3. Align the wall mount bracket and screws with the holes in the wall as shown. Tighten the screw in the middle hole first, so that the wall mount bracket position is fixed. You can tighten the other screw in the top hole.
   3. Insert the screws into the holes and tighten the screws until only 1/4 inch of the screws is exposed.

4. Place the baby unit on the wall mount bracket.
   Tighten the screw into the threaded socket at the bottom to secure the baby unit.
   4. Place the baby unit on the wall mount bracket. Tighten the screw into the threaded socket at the bottom to secure the baby unit. Align the holes on the wall mount bracket with the screws on the wall, and slide the wall mount bracket down until it locks into place.
   

5. You can maximize your baby unit’s viewing angles by tilting the wall mount bracket.
   Hold the baby unit, and then rotate the knob in an anticlockwise direction. This will loosen the joint of the wall mount bracket.
   Tilt your baby unit up or down to adjust to your preferred angle. Then, rotate the knob in a clockwise direction to tighten the joint and secure the angle.

General product care

To keep this product working well and looking good, follow these guidelines:

• Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose it to direct sunlight or moisture.
• Avoid dropping the product or treating it roughly.
• Clean with a soft cloth.
• DO NOT immerse the parent unit and the baby unit in water and do not clean them under the tap.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the parent unit and the baby unit are dry before you connect them to the mains again.

Storage
When you are not going to use the HD video monitor for some time, store the parent unit, the baby unit, and the adapters in a cool and dry place.

Frequently asked questions

Below are the questions most frequently asked about the HD video monitor. If you cannot find the answer to your question in the below table, visit our website at auphones.vtech.com, or call 1300 369 193 for customer service.

Can I turn off the parent unit screen but keep hearing sounds from the baby unit?| Press LCD ON/OFF to turn off the screen display without powering off the parent unit. You can still hear sound from the baby unit if the camera is streaming and the speaker volume of the parent unit is turned on.
---|---
Why does the baby unit not respond normally?| Try the following (in the order listed) for a common cure:

1. Disconnect the power to the baby unit.
2. Wait a few minutes before connecting power back to the baby unit.
3. Reboot the parent unit.

Why is my screen in black and white?| The baby unit has a light sensor that measures the ambient light. When the ambient light is dim, such as during nighttime or in a dark room, the camera activates its infrared LEDs and displays the camera view in black and white.
Why does my camera show offline? Why is the connection lost every now and then?| The baby unit may lose the Internet connection. Check your network and the router setting.
Other electronic products may cause interference with your camera. Try installing your camera as far away from these electronic devices as possible.
Why don’t I hear a sound/Why can’t I hear my baby cry?| The parent unit speaker volume may be too low. Press  VOL + to increase the volume.
You may have set a low VOX sensitivity level. Set the VOX sensitivity to a higher level. For details, refer to the online manual.

Customer service and product warranty

IMPORTANT
Please retain this booklet with your sales receipt as proof of the date of purchase.
Customer Service
If you require assistance in operating this product, please call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com.
Voluntary Product Enquiry
In addition to your Statutory Rights and subject to the conditions below, VTech warrants that this product will be free from any defect in materials or workmanship under conditions of normal use for a period of 24 months from the date of purchase.
VTech does not warrant that the product will be free from defects if defects are caused by an accident, misuse, abuse, improper installation or operation, vermin infestations, lack of reasonable care, unauthorized modification, loss of parts, tampering, or attempted repair by a person not authorized by VTech; or where the product has been damaged by lightning or a mains power surge. To make a claim under this Voluntary Product Warranty you must call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com where a Customer Service Representative will inform you of the product return process. You will need to ensure that:

• You provide proof of purchase;
• Your product is suitably packaged (original packaging is not required); and
• You have included all components from the original purchase.

For your records
Date of purchase:
Place of purchase:
Serial number:

For Voluntary Product Warranty purposes, proof of purchase is required so please keep your receipt.

The benefits conferred by this Voluntary Product Warranty are in addition to other rights and remedies that are available to you under law, which cannot be excluded. The processes for this Voluntary Product Warranty in no way limit your rights that arise as a result of your Statutory Rights.
This Voluntary Product Warranty is given by:
VTech Telecommunications (Australia) Pty Ltd ABN 70 136 672 627
Address: 24 Gilby Road, Mount Waverley 3149
IMPORTANT NOTE: THIS IS NOT A PRODUCT RETURN OR SERVICE ADDRESS – PLEASE CONTACT TECH HELP BY PHONE OR EMAIL FOR PRODUCT AND WARRANTY SUPPORT. NO LIABILITY WILL BE ACCEPTED BY VTECH FOR PRODUCTS RETURNED TO THIS ADDRESS UNDER THIS VOLUNTARY PRODUCT WARRANTY.
Phone number: 1300 369 193
Email address: tcpsupport_au@vtech.com

Statutory Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Technical specifications

environmental conditions at the time of use.
Power requirement| 1. Parent unit power adapter: Output: 5V DC 1.5A
2. Parent unit: 3.7V Li-polymer battery Baby unit power adapter: Output: 5V DC 1.5A

Android TM Google Play and TM are trademarks of Google Inc.
App Store is a trademark of Apple Inc., registered in the U.S. and other countries.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

 Specifications are subject to change without notice.
© 2020 VTech Communications, Inc.
All rights reserved. 05/20. RM5762_AU_QSG_V4

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