SoundPEATS Air3 Reset: How to Reset Your Earbuds Easily with User Manual

The SoundPEATS Air3 earbuds are a popular choice for those looking for wireless listening options. However, like any electronic device, they can encounter issues that may require troubleshooting. This user manual provides helpful information on how to reset the earbuds, as well as tips for addressing common issues such as sound quality, connectivity, and touch controls. The manual also includes guidance on cleaning and charging the earbuds. If you encounter a problem that is not addressed in the manual, SoundPEATS offers a 12-month warranty and a customer service team that can assist you. By following the instructions in this manual and reaching out to customer support when needed, you can ensure that you get the most out of your SoundPEATS Air3 earbuds.

How to reset SoundPEATS Air3? User Manual

BLUETOOTH

How to reset SoundPEATS Air3?

1. Clear the pairing record of the earbuds from your devices.
2. Place back the earbuds into the charging case.
3. Make sure both earbuds sit well in the charging case. The light on the charging case will flash white twice.
4. Keep the charging case open, press and hold the button on it for 10 seconds until the white light flashes twice, reset completely.

Why does the sound of the earbuds cut or noise occur?

| Reasons| Workarounds
---|---|---
**Case 1| When using the earbuds close to personal computers, Wi-Fi routers, microwave ovens, refrigerators, etc.
Refrigerators, microwave ovens, Wi-Fi routers, personal computers, etc. are devices that emit radio waves.
The earbuds may be affected by these radio waves when using them in a location with a mixture of multiple radio waves.| Please use the earbuds away from Wi- Fi routers, personal computers, microwave ovens, refrigerators, etc. in order to avoid radio wave interference.
Case 2| When using the Bluetooth device in the pocket of the chest or pants, or a bag while listening to the audio.
** If the engine ear is diagonal to the Bluetooth device, it will affect the Bluetooth signal.    As human body is the biggest source of signal blocking.| When put the Bluetooth device in a pocket or bag, move it to a place where there are no obstacles between Bluetooth device and earbuds (such as the human body) for Bluetooth communication.

Case 3

| When using the earbuds closes to the other Bluetooth devices.
The earbuds may be affected by these radio waves when using them in a location with a mixture of multiple radio waves.| Turn off the Bluetooth function of the other Bluetooth devices.

**Case 4**

| When using the device away from the earbuds, such as in a different room.
Bluetooth communication gradually becomes weaker the further away Bluetooth earbuds are placed from a Bluetooth player.When using Bluetooth earbuds and a Bluetooth player in different rooms with the doors closed, Bluetooth communication may be weak.| Keep the Bluetooth earbuds as close to the Bluetooth player as possible.
**Case 5| When playing music with High-Resolution audio format or a large file size.
The file size becomes large when music files are compatible with the High- Resolution audio format.
Music files with a large size may affect Bluetooth communication.| Change the settings of the Bluetooth audio streaming playback quality on your Bluetooth headphones or speaker to Priority on stable connection.
---|---|---
Case 6| When a lot of applications are running at the same time when use the Bluetooth function.**| Quit apps which you are not using on the device to reduce the load.

What can I do if the earbuds stopped connecting to my device?

1. Clear all the pairing records between the earbuds and the previous devices.
2. Try to clear some pairing names on the Bluetooth list of the device and restart it then.
3. Put the earbuds into the charging case to charge and reset.
4. Take the earbuds out of the charging case and leave some time for them to pair with each other. Then open the Bluetooth of your device to connect.

What can I do if the left earbud and the right earbud won’t work together?

1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors to ensure the earbuds charge well. A low battery can negatively influence pairing.
2. Put them into the charging case to reset.

What can I do if the earbuds connect to my phone, but not my computer?

1. UNPAIR the earbud from the phone, then the earbuds will lose Bluetooth connection to the phone and entry into pairing mode.
2. Put the earbuds into the charging case to reset.
3. Take them out of the case, then open the Bluetooth of your computer to connect.
4. If those do not help, you may need to update your computer’s Bluetooth driver. There is no driver for the earbuds. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and install the appropriate Bluetooth driver from the computer vendor’s website, then restart your system before attempting to pair and connect to SoundPEATS earbuds.

SOUND

Why does the volume of the earbuds reduce after using a period of time?

It may be caused by the sound hole being blocked by foreign objects. Please clean the earbuds regularly to avoid dust or secretions blocking.

What can I do if one earbud is quieter than the the other?

1. Please try to clean the earbuds.
2. Please change other songs or videos. For some songs and videos, the sound effect is unstable.
3. Please change other devices. You can try this way:
   • UNPAIR and delete from your original device
   • Pair to a new device and play music
   • UNPAIR and delete from this new device
   • Pair back with original device.
4.  Try to reset the earbuds.

Why the other side could not hear me when calling?

1. Please choose to pick up phone calls via the earbuds.
2. Please do not mute the phone calls.
3. Please clean the Mic holes to avoid dust or secretions blocking.
4. Please kindly adjust the volume through the earbuds and devices.
5. If you are using the earbuds with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.
6. Please change to some other devices to see if the condition is the same.

Why the earbuds suddenly stopped playing the music?

SoundPEATS Air3 has IN-EAR DETECTION: Wear a single earbud or both together to play music. Take off either one to pause
the music.
If the music stopped playing suddenly, please check whether the earbuds still sit well on your ear, please adjust the earbuds and clean the earbuds to ensure that the In-ear monitoring area has s no any secretions.

CHARGING

What can I do if any earbud stops charging?

It is very possible that the battery is completely empty, and it needs a bit of time to activate itself.

As there is no light on the earbuds when charging for Air3, you need to put the left earbud and right earbud one by one separately into the charging case to check. If the light on the charging case is on, the earbud can be charged normally. If no light comes on, please use a bit of light sandpaper to clean the charging connectors on the earbuds and try to adjust the earbud to ensure the light is on.

If the LED indicator on the charging case stays off, make sure to try and fully charge the earbuds. This may take several hours.

Please take note of the following tips :

Please try to use another known working charging cable to charge the charging case for several hours to ensure the case charges well.
When you place the earbuds into the charging case, please close he cover of the case, then the charging should start automatically.

TOUCH CONTROL

What can I do if the touch controls do not work always?

1. Please touch the middle of the control area, and keep your hands dry. The earbuds may not response on wet fingers.
2. Please try to skip songs for more times to find your ideal frequency to control the earbuds.
3. Another way for you to have a try: discharge the earbuds, then charge and reset.

CUSTOMER SERVICE TEAM

What should I do if the problem about the earbuds is not mentioned in this FAQ?

If there is no solution for your problem in this FAQ, please feel free to contact our support team through your order or our contact in the manual, we will surely help you out soon. SoundPEATS provides 12-month warranty for every product. Your satisfaction is always greatly important to us.

SPECIFICATION

Reset Instructions

• Clear the pairing record of the earbuds from your devices.
• Place back the earbuds into the charging case.
• Make sure both earbuds sit well in the charging case. The light on the charging case will flash white twice.
• Keep the charging case open, press and hold the button on it for 10 seconds until the white light flashes twice, reset completely.

Reasons for Sound Quality Issues
| Case| Reasons| Workarounds
---|---|---
1| Using the earbuds close to personal computers, Wi-Fi routers, microwave ovens, refrigerators, etc.| Use the earbuds away from Wi-Fi routers, personal computers, microwave ovens, refrigerators, etc. in order to avoid radio wave interference.
2| Using the Bluetooth device in the pocket of the chest or pants, or a bag while listening to the audio.| Move the Bluetooth device to a place where there are no obstacles between Bluetooth device and earbuds (such as the human body) for Bluetooth communication.
3| Using the earbuds closes to the other Bluetooth devices.| Turn off the Bluetooth function of the other Bluetooth devices.
4| Using the device away from the earbuds, such as in a different room.| Keep the Bluetooth earbuds as close to the Bluetooth player as possible.
5| Playing music with High-Resolution audio format or a large file size.| Change the settings of the Bluetooth audio streaming playback quality on your Bluetooth headphones or speaker to Priority on stable connection.
6| A lot of applications are running at the same time when use the Bluetooth function.| Quit apps which you are not using on the device to reduce the load.
Troubleshooting Connectivity Issues

• Clear all the pairing records between the earbuds and the previous devices.
• Try to clear some pairing names on the Bluetooth list of the device and restart it then.
• Put the earbuds into the charging case to charge and reset.
• Take the earbuds out of the charging case and leave some time for them to pair with each other. Then open the Bluetooth of your device to connect.

Troubleshooting Sound Issues

• Clean the earbuds regularly to avoid dust or secretions blocking.
• Try to clean the earbuds.
• Change other songs or videos.
• Change other devices.
• Try to reset the earbuds.
• Clean the Mic holes to avoid dust or secretions blocking.
• Adjust the volume through the earbuds and devices.
• Check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.
• Try to change to some other devices.

Troubleshooting Charging Issues

• Put the left earbud and right earbud one by one separately into the charging case to check.
• Use a bit of light sandpaper to clean the charging connectors on the earbuds and try to adjust the earbud to ensure the light is on.
• Fully charge the earbuds.
• Use another known working charging cable to charge the charging case for several hours to ensure the case charges well.
• When you place the earbuds into the charging case, please close he cover of the case, then the charging should start automatically.

Troubleshooting Touch Control Issues

• Touch the middle of the control area, and keep your hands dry.
• Skip songs for more times to find your ideal frequency to control the earbuds.
• Discharge the earbuds, then charge and reset.

Customer Service

• If there is no solution for your problem in this FAQ, please contact the support team through your order or the contact in the manual.
• SoundPEATS provides 12-month warranty for every product.

FAQS

How do I reset my SoundPEATS Air3 earbuds?

Clear the pairing record of the earbuds from your devices, place the earbuds back into the charging case, make sure both earbuds sit well in the charging case, keep the charging case open, press and hold the button on it for 10 seconds until the white light flashes twice to reset completely.

Why does the sound of my earbuds cut or have noise?

The sound may cut or have noise due to various reasons such as using the earbuds close to personal computers, Wi-Fi routers, microwave ovens, refrigerators, etc. or playing music with High-Resolution audio format or a large file size. Please refer to the user manual for workarounds.

What can I do if my earbuds stopped connecting to my device?

Clear all the pairing records between the earbuds and the previous devices, try to clear some pairing names on the Bluetooth list of the device and restart it, put the earbuds into the charging case to charge and reset, take the earbuds out of the charging case and leave some time for them to pair with each other, then open the Bluetooth of your device to connect.

What can I do if the left earbud and the right earbud won’t work together?

Clean the charging connectors to ensure the earbuds charge well, put them into the charging case to reset, or try changing other songs or videos. If those do not work, try resetting the earbuds.

What can I do if my earbuds connect to my phone, but not my computer?

UNPAIR the earbud from the phone, put the earbuds into the charging case to reset, take them out of the case, then open the Bluetooth of your computer to connect. If those do not help, you may need to update your computer’s Bluetooth driver.

Why does the volume of my earbuds reduce after using them for a period of time?

It may be caused by the sound hole being blocked by foreign objects. Please clean the earbuds regularly to avoid dust or secretions blocking.

Why can’t the other side hear me when I’m calling?

Please choose to pick up phone calls via the earbuds, do not mute the phone calls, clean the Mic holes to avoid dust or secretions blocking, and adjust the volume through the earbuds and devices. If you are using the earbuds with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.

Why did my earbuds suddenly stop playing music?

If the music stopped playing suddenly, please check whether the earbuds still sit well on your ear, please adjust the earbuds and clean the earbuds to ensure that the In-ear monitoring area has no secretions.

What can I do if any earbud stops charging?

It is very possible that the battery is completely empty, and it needs a bit of time to activate itself. Please refer to the user manual for more tips on how to troubleshoot charging issues.

What can I do if the touch controls do not work always?

Please touch the middle of the control area, and keep your hands dry. The earbuds may not respond on wet fingers. Please refer to the user manual for more tips on how to troubleshoot touch control issues.

What should I do if my problem is not mentioned in this FAQ?

If there is no solution for your problem in this FAQ, please feel free to contact SoundPEATS’ support team through your order or the contact information in the manual. SoundPEATS provides a 12-month warranty for every product

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