Ultenic H8 App User Guide

: October 27, 2023
: Ultenic

Table of Contents

Ultenic H8 App
Use Your Humidifier with the Ultenic APP
WiFi Connection
Control the Humidifier with Amazon Alexa
Control the Humidifier with Google Assistant
Troubleshooting Guide
Customer Service
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Ultenic H8 App

Use Your Humidifier with the Ultenic APP

To enjoy all available features, it is recommended to control your Humidifier via the Ultenic APP.

IMPORTANT TIPS:

Make sure the Humidifier has enough power and the Power Switch of the Humidifier is pressed to ON.
Make sure your mobile device is connected to a 2.4GHz WiFi. If your router is a dual-band router, please select the 2.4GHz network.
Make sure you’ve entered the correct WiFi name and password when connecting. Avoid using an emoji or special characters or symbols in your WiFi name and password. It’s not recommended to use a VPN (Virtual Private Network) or Proxy Server.
Make sure the Humidifier and your mobile device are close to the router when connecting.

APP Downloading and Installation

Search for Ultenic from App Store™/Google Play™ , or scan the QR code below to download and install the application.

Note: Google Play™ is a trademark of Google Inc., and App Store™ is a trademark of Apple Inc.

WiFi Connection

Ultenic-H8-App-fig-2

CD Launch the APP, register an account with a valid email address at your first use, then log in.
Note: For a successful connection, please allow the APP to use your WLAN & Cellular Data when running it.
Add device and select the model of your Humidifier.
Press and hold “ ” for 5 seconds until the indicator is flashing to enter the network configuration.
Select the same router’s WiFi and enter the correct password.
Go to Settings and WLAN list to connect to the Humidifier’s hotspot “Ultenic-XXXX”
Go back to Ultenic APP and complete the WiFi connection.

Control the Humidifier with Amazon Alexa

IMPORTANT TIPS:

Make sure the Humidifier has enough power and the Power Switch of the Humidifier is pressed to ON.
You have connected the Humidifier to Ultenic APP.
Make sure you’ve installed Alexa APP on your mobile device.
Make sure the WiFi connection is stable.

Step 1:
Log in to Alexa APP with your Amazon account, tap on the upper left corner of the homepage, then select Skills & Games.

Step 2:
Search and select Ultenic Home, then enable it by tapping ENABLE TO USE.

Step 3:
Enter the email address and password for logging in to the Ultenic APP, then tap Authorize to continue.

Step 4:
Tap Done to close the page, then tap DISCOVER DEVICES to discover the Humidifier which has been connected in UltenicAPP.

Steps 5:
After the Humidifier is discovered, please tap CHOOSE DEVICE to set up your device.

Step 6:
Tap and allow Alexa APP to access the microphone of your mobile device.
Then you can say the following voice commands to your mobile device, the Humidifier will respond accordingly.
“Alexa, turn on the Humidifier (or your Humidifier’s name if you changed the device name).”
“Alexa, turn off the Humidifier.”

Note :
If you have an Echo device at hand, please follow the steps below to make it available for voice commands.

Log in to your Echo device with the same Amazon account for logging into Alexa APP.
Tap Devices on the bottom, then tap Echo & Alexa to show your Echo device. Then you can speak the voice commands mentioned above, and the Humidifier will respond accordingly as well.

Control the Humidifier with Google Assistant

IMPORTANT TIPS:

Make sure the Humidifier has enough power and the Power Switch of the Humidifier is pressed to ON .
You have connected the Humidifier to Ultenic APP.
Make sure you’ve installed Google Home APP on your mobile device.
Make sure the WiFi connection is stable.

Step 1:
Launch Google Home APP, then follow the in-app instructions to set up your Google account.

Step 2:
Tap Settings on the main page, then scroll down to the bottom to tap Works with Google.

Step 3:
Tap on the upper right corner, then search and select Ultenic Home.

Step 4:
Enter the email address and password for logging in to UltenicAPP.

Steps 5 :
Tap Link Now and Authorize, it will show you Ultenic is linked.

Step 6:
Follow the instructions to set up the device to finish the settings.

Step 7:
Tap and allow Google Home to access the microphone on your mobile device.
Then you can say the following voice commands to your mobile device, and the Humidifier will respond accordingly.
“OK Google, turn on the Humidifier (or your Humidifier’s name if you changed the device name).”
“OK Google, turn off the Humidifier.”
“OK Google, Humidifier go home.”

Note:
If you have a Google Home Speaker at hand, please follow the steps below to make it available for voice commands.

Plug your Google Home Speaker into the socket.
Tap+ on the upper left corner of the main page, then select Set up device.
Tap Set up new devices, then tap Next to look for devices.
Follow the instructions of the Google Home APP to connect your Google Home Speaker to WiFi.

Then you can speak the voice commands mentioned above, and the Humidifier will respond accordingly as well.

Troubleshooting Guide

Ql. Why cannot the Humidifier connect to WiFi?

Make sure you’ve entered the right password.
Keep the Humidifier, mobile device and your router being as close as possible.
Make sure you selected a 2.4GHz WiFi, the 5GHz band is not supported.

Q2. Why does the Humidifier show that it’s offline?

Make sure you have switched on the Humidifier and check the network connection of your mobile device.
Make sure the device is turned on, then refresh the menu by sliding down the screen.
Make sure your router is connected to the Internet and your mobile phone network is connected normally.
Reset the device.
- Remove the device from the Ultenic App.
- Reset the device by pressing and holding the button for more than 5 seconds, until the flashes.
- Use the Ultenic App to reconfigure your device.

Q3. Why cannot I control the Humidifier with Alexa?

Please check the network connection of your mobile device.
Make sure you’ve connected the Humidifier to Ultenic APP.
Make sure you’ve enabled the “Ultenic” Skill in Alexa APP.
Make sure your Humidifier has been discovered in Alexa APP.
Make sure you are using the correct Alexa voice commands.

Q4. Why cannot I control the Humidifier with Google Assistant?

Please check the network connection of your mobile device.
Make sure you’ve connected the Humidifier to Ultenic APP.
Make sure you’ve initiated the “Ultenic” action in Google Home APP.
Make sure your Humidifier has been discovered in Google Home APP.
Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wakes words “OK Google” or “Hi Google”.

Q5. How many Humidifier can I connect to the same account?