ZKTeco NGC4100A Indoor PT Camera User Manual

Quick-operation Manual
video cloud storage

Main Function Description

Download for App

Search for the “Tuya” app in App Store/App Market, or scan the QR code below to download.

https://testapp.tuya.com/tuyaSmart?version=3.9.5

Register / Login with the existing account

1. Register
If you do not have an App account yet, you can register an account or log in via SMS verification code. Please read the current page and the next page for the description of the registration process.
Click “Create New Account”, enter the Privacy Policy page on Tuya App, click to Agree, and enter to the registration page for Mobile number or E-mail address.

2. Login with your existing account
If you have already registered an account, you can skip creating a new account, click “Log in with existing account”, enter the log-in page.

1. The system automatically selects the current Country/Region, or you can manually select the Country/Region.
2. Enter your registered mobile number or e-mail address, enter your password to log in to the system.

Log in with your social media account.
If your phone has installed WeChat App or QQ App, click WeChat/QQ icon in the log-in with social media account area. After accessing the authorization page, log in to the system.

Add Device

A. QR code net-pairing (Recommended)
The product only supports a 2.4GHz Wi-Fi network. It does not support a 5GHz Wi-Fi network. Before configuring Wi-Fi, please set the router parameters. The Wi-Fi password should not contain special characters of ~!@#$%^&*().When configuring Wi-Fi, make sure your router, mobile and device are as close as possible for a quick configuration of the device.

• The app supports QR code net-pairing and Wi-Fi connection. You can choose to add devices by other options.(Figure 0)

• Power the camera, and you can broadcast “Wait for Y Fai config”, (if you heard nothing at all, please click “reset” to restore the factory settings).

• When the mobile phone connects to Wi-Fi, click “Add Device” (figure 1)on the Home of the App, select “Security & Sensor”(figure 2)→ “Smart Camera”,  click “next step” (figure 3).

• Enter Wi-Fi account and password, click “Confirm” (figure 4).

• Hold the mobile phone screen in front of the camera (figure 5), the distance between the two should be 15 to 20 cm. (figure  6) Try not to shake the mobile phone during the scanning.

• when you hear “Connect Router”, click “Connect Internet”, and wait for connecting (figure 7).

• Device added successfully (figure 8), you can choose the device name and room scene.

B. WIFI Fast Connection Distribution Network can be connected according to the above steps, skipping Fig. 5 and Fig. 6.

Function description

Real-time preview interface

1. Setting & Management
3. Sound switch
5. Fullscreen
7. Voice chat| 2. Wi-Fi signal strength
4. SD/HD
6. Screenshot
8. Record live view
9. Playback of video
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10. PTZ control (The camera can be arbitrarily rotated to give you a different perspective. You can move it up and down, capture any corner you want to view)
11. Motion detection alarm (abnormal report notification through intelligent detection of an anomaly in the home. You can go out to work and play confidently. To set the alarm level according to the camera’s field of view can make the alarm more accurate)

9 Click ” ” in the upper right corner of the control page for the management and setting of the device.

• Device Name— can modify the device name and device location;
• Share Device— can share this device to other people, enter the people’s mobile phone number; (Note: the entered mobile phone number should be registered with a Tuya App account).
• Device Information— to view: Device ID, Wi-Fi signal strength, IP address, Mac address, Device time zone.
• Motion detection— can set the motion detection switch and motion detection alarm sensitivity.
• Memory card settings— switch.
• Value-added Service Purchase— video cloud storage service (optional according to customer needs).
• Firmware Information – Support OTA Remote Upgrade (Do not disconnect during upgrading).

Click “Me” on the Home of the App for more services

1. Voice Service: click on the corresponding speaker for the connection description.
2. Other Services:

1. IFTTT: How to connect to IFTTT;
2. Value-added Service Orders: you can check the purchasing record of purchased value-added services;
3. AI smart detection: push the event picture reported by the smart camera;
4. Video cloud storage: after purchasing the service, the device can encrypt and upload the video record data to the server, and the user can view the recorded video at any time on the App;
5. Mobile phone notification: after purchasing the service, the device can automatically notify the user’s mobile phone when the notification condition is triggered. The device is enabled for multiple-number notification, protecting the safety of you and your family any time and anywhere.

Q： Fail to add device during net-pairing?
A： Please make sure the mobile phone and device are connected to a 2.4GHz router.
Make sure the correct Wi-Fi password is entered.
Q： Still fail to add a device after re-scanning?
A： If fail to add a device, it is recommended to restart the device or power off the device, and try again.
Q： The device cannot preview?
A： Check for a weak Wi-Fi signal. You can place the camera close to the router. If it still doesn’t work, reset the device, and add it again.
Q： Why the device is still on the list after resetting the device?
A： The device resetting only resets the camera’s network configuration and cannot change the configuration on the App. You must log in to the App to delete the camera from the list.
Q： How to connect the camera to another router?
A： The first log in the App to delete and reset the device, and configure the device again through the App.
Q： Why the device cannot identify SD card?
A： It is recommended to insert and remove the SD card after powering off the device.
Check if the SD card is under normal service conditions and the format is FAT32. The App shall suggest “”could not find SD card”” under the unstable network of the mobile phone or the device.
Q：The device is online and has an alarm event, but the mobile phone cannot receive the information?
A： First confirm that App allows notification in the settings of your mobile phone. Under normal circumstances, when an anomaly is detected, a message will appear in the notification bar of your mobile phone. Your should set a notification sound or
vibration in your mobile phone.
In addition, when viewing the real-time video in the App, you cannot receive an alarm of the cameral being viewed. Because the device defaults the camera being viewed indicating that the user is focusing on the monitoring video, and there is no need for an alarm.
Using the advanced intelligent alarm push algorithm to ensure that the alarm message will not be frequently, but the camera will record all the alarm messages and videos.”

After-sale instructions

1. Please refer to the real product, the manual is for reference only.

2. The product is updated in real-time,it shall upgrade without prior notice, please go to the official website for queries.

3. The manual contains the basic function description of the product, please check the operation.

4. If there is any problem when using the camera, please contact the supplier or company in time.

5. We have tried our best to ensure comprehensive and accurate manual content.
   But there may still be a deviation from the actual situation. If there are any questions or disputes, please refer to the final interpretation of the company.

6. If you do not follow the instruction manual, any loss caused by it will be borne by yourself.

This manual is suitable for consumer products.

Product warranty card

Product name| | Model|
---|---|---|---
Date of purchase| | Distributor|
Shopping mall|
Customer name| | Occupation|
Telephone| | Zipcode|
Work unit|
Contact address|

Instructions for warranty
Warranty period: A year. This warranty card is applicable to the series of products you purchased by our company.
In order to better serve you, please take good care of this card.

FCC Warning:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Caution: Any changes or modifications to this device not explicitly approved by the manufacturer could void your authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body

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