Mirabella genio I003969 Speed 14S Wi-Fi Pan and Tilt Indoor Camera User Guide
- June 6, 2024
- Mirabella genio
Table of Contents
Quick Start Guide
FULL HD P &T Indoor Wi-Fi Camera ****
Model: Speed 14S
KEYCODE: I003969
v.2.0.0 26/03/2021
Welcome, Thank you for choosing our smart camera, getting started is easy What’s included
| Speed 14S
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| Bracket
| Screws
| Adaptor
Product Details Connection Preparation
It is important that your phone is connected to the 2.4Ghz Wi-Fi and not to
the 5GHz network.
To verify your mobile device is set to a 2.4Ghz Wi-Fi network, navigate to the
Settings menu and click on Wi-Fi. In this menu, you will see all the
detectable networks in your area. Locate the SSID (the name of your network)
and ensure that the Wi-Fi SSID does not end with a 5G / 5GHz.
Check that you have a strong Wi-Fi signal (at least two bars) in the location
where the smart camera is to be installed.
If you don’t
have at least two bars signal on your phone, then you may need to reconsider
relocating the camera to a different location or obtain a Wi-Fi extender to
boost the Wi-Fi signal strength.
Install the APP and register Account
For the best experience, download the “Mirabella Genio” APP to your smartphone
from the App Store or Google Play.
Insert the Micro SD card
(Please note that the camera will work without an SD card, but it will not be
able to record any footage.)
Remove the rubber cap to expose the SD card slot, insert the Micro SD card
gently into the SD card slot. Please pay attention to the direction of the
Micro SD card. Do not force it inside, once inserted, refit the rubber cap.
Micro SD card size needs >8GB, Support up to Max of 128Gb, FAT32 format only,
The camera doesn’t support NTFS file system. 
Camera Installation
1 Use the included mounting bracket to fix the camera to a clean surface.
2 Or, put the
camera on a flat surface. 
Pairing the camera using Mirabella Genio App
- Connect the power adaptor to the camera, and switch on the power adaptor, wait for the indicator light to commence blinking RED rapidly (1 blink per second)
- If it fails to blink red when powered on, press and hold the reset button located on the back of the camera until you hear the “bugs” sound, then wait for the indicator light to blink red rapidly, once it is blinking red rapidly, your camera is ready to be paired to the app. (if the light is slowly blinking1 blink every 2 seconds please reset it )
- Open the Mirabella Genio APP, tap on +, then choose Security & Sensor and select your camera from the list
- Double-check and ensure that the LED indicator light is still blinking red rapidly, tap confirm blinking Fast and enter your 2.4GHz Wi-Fi name and password, then next
- Tap continue and a QR code will appear on your phone screen, place this QR code in front of the camera at approximately 15-20cm (photo shown below), until you hear a sound, the indicator light will now change from red to blue. Please wait for the indicator light became solid blue, then tap the beeped/indicator switch button
example of how to scan a QR code is the code on the phone screen, not the
barcode on the camera bo
The camera is now successfully added to your APP. Please refer to the FAQ
section for troubleshooting if this method does not connect.
Camera usage Tips (user interface may change with APP updates) Tap on the
pencil icon or … icon you can access the camera’s Settings page 
| Tap on and speak to your visitor (Two-way talk must enable on basic function
settings)
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| Record live footage into your phone’s internal storage
| Take screenshots of current live footage
| Access the footage recorded on the Micro SD card
To turn sound on/ off
HD To change video quality, high definition or standard definition
****To access to camera’s settings page
To switch to full-screen view mode
Signal 92% Wi-Fi signal, if the signal is less than 60% you should consider
changing the location or boost the Wi-Fi Signal using a Wi-Fi extender
| Device Name: You can customize the camera name here
Share Device, If you wish to share or remove this camera with other genio APP user
Device information: Detail information for this camera, owner information, Virtual ID, IP address etc
Power Management Settings: Set the battery reminder percentage
Basic Function Settings : Please ensure Talk Mode is set as Two Way Talk,
PIR: Motion detection On/off and detection sensitivity level setting, having it off will save your battery life.
Memory Card Settings : This will only appear when an 8GB-128GB Micro SD card is inserted
Firmware information: When new firmware is released for this camera you will see this notification icon.
Remove Device: Remove the device from your current account so you can repair it again or pair it under a different account
We recommend using Scandisk, Verbatim, Kingston, Samsung Class 10 high-speed micro SD cards for best performance.
Remember the performance of Wi-Fi camera relies heavily on the performance of
your router, If you are using Telstra NBN or a dual-band router, you must
disable the 5GHz Wi-Fi in order to make a successful connection and for best
overall performance, as MOST smart products in Australia only work on the
2.4Ghz signal.
FAQ:
How to connect the camera to another router?
Go to the camera’ settings page, look for “remove device” Remove it and reset
the camera, and pair it again through the app.
Poor performance, take a long time to load the live footage?
Please check the Wi-Fi signal, if it is less than 60%, you will need to
consider changing the camera location or purchasing a Wi-Fi extender to boost
the signal.
The camera went offline and doesn’t reconnect back online by itself?
Go to the camera’ settings page, look for “remove device” Remove it and reset
the camera, and pair it again through the app.
Followed the pairing process but still receive the error Cannot find
Device?
- Manually disable the 5Ghz Wi-Fi signal on the router setting
- Ensure that the 2.4Ghz Wi-Fi signal is on.
- Ensure the indicator light is blinking RED rapidly as per the APP screen (1 blink per second)
- Please check you have entered the correct 2.4Ghz Wi-Fi SSID and password
How to turn on or turn off movement notifications?
- On the Genio APP home screen, Tap on Me -> Settings -> Push Notification -> turn on/off Enable notifications
- On the iphone, Settings -> Notifications -> turn on/off Allow Notification
MIRABELLA INTERNATIONAL PTY LTD
1 MIRABELLA DRIVE, TULLMARINE, VIC, AUSTRALIA 3043
TOLL FREE: 1800 636 528,
www.mirabellagenio.com.au