ioGiant R1 AX1800 Dual Band Wi-Fi 6 Router Installation Guide

ioGiant R1 AX1800 Dual Band Wi-Fi 6 Router

Connect the router

The “new router” and “router” in this guide refer to the router in the package.
Step 1: Import your PPPoE user name and password into the new router (Optional).

Tips
This function is only applicable when the connection type of the original router is PPPoE, except for PPPoE of some special ISPs or PPPoE connections set up manually with VLAN information.

1. Power on your original and new routers.
2. Connect the WAN port of the original router to a LAN port of the new router using an Ethernet cable. After the LED indicator of the new router blinks fast for 8 seconds, the PPPoE user name and password are imported to your new router.
3. Remove the original router.

Step 2: Connect the WAN port of the router

1. Ensure that the router is powered on.
2. Connect the WAN port of the router to the LAN port of your modem or the Ethernet outlet using an Ethernet cable. The LED indicator blinks fast for 3 seconds.

Connect your device to the router

• Option A: Connect your Wi-Fi-enabled device, such as a smartphone, to the wireless network of the router. You can find the default WiFi network information on the bottom label of the router.
• Option B: Connect your wired device, such as a computer, to a LAN port of the router using an Ethernet cable. The LED indicator blinks fast for 3 seconds.

Set up the router

1. Start a web browser on the device connected to the router, and visit http://iogiantwifi.com then click Start.
2. The router detects your connection type automatically. Select the ISP Type based on your region and ISP and enter required parameters (if any). Click Next.
3. Set the WiFi name, WiFi password and Login password for the router. Click Next.

Tips

The WiFi password is used to connect to the WiFi network, while the login password is used to log in to the web UI of the router.

To access the Internet with:

• WiFi-enabled devices: Connect to the WiFi network using the WiFi name and password you set.
• Wired devices: Connect to a LAN port of the router using an Ethernet cable.

Tips

• By default, the WiFi passwords for both 2.4 GHz and 5 GHz are the same. If you need to modify the WiFi name and WiFi password, see Q3 in FAQ.
• If you still cannot access the Internet after the configuration, refer to Q2 in FAQ.

LED Indicators

LED Indicator

|  |
---|---|---
**** LED Indicator|  | ****

Internet.

Blinks slowly| Internet.
Blinks fast for 3 Seconds|
Blinks fast for 2 Seconds|

pairing.

 | **
jack/port/Button| Description
---|---
 | **
Reset| Used to restore the router back to factory default setting. Method: When the router is working normally, use a needle-like object to hold and press it for 8 seconds, release it when the LED blinks fast. The router is reset.
WPS| pairing

Method:                                                will

WAN| Gigabit WAN port; Use an Ethernet cable to connect it to the Ethernet port of an uplinked modem or an Ethernet outlet with Internet enabled.
**** LAN1 LAN2| Gigabit LAN ports; Connect your wired device to it for Internet connection, such as your desktop, laptop, smart TV,

blu-ray player, game console, Ethernet switches, etc.

LAN3/IPTV

| ****

Gigabit LAN port or Gigabit IPTV port; By default it works as a LAN port; When the IPTV function is enabled, it works only as an IPTV port to connect to a setup box.

FAQ

Q1. What should l do if l cannot access the web management page?

• In case you are accessing via your smartphone, please turn the cellular data off.
• Reboot your router and try again.
• If the computer is set to a static IP address, change its settings to obtain an IP address automatically.
• Verify that http://iogiantwifi.com is correctly entered in the address bar of web browser. Alternatively, enter http://192.168.0.1 in the web browser and  press Enter. Please do not input them by mistake in the search bar of yoursearch engine.
• Use another web browser and try again.
• Disable and enable the network adapter being used.

Q2. What should I do if I cannot access the Internet?

• Reboot your modem and router, then try again.
• Check if your Internet is working normally by connecting a computer directly to the modem by using an Ethernet cable. If it is not, contact your Internet service provider.
• Log in to the web management page of the router, and go to the “Internet Status” map to follow the on-screen guide to fix your connection failure.
• For cable modem users, log in to the web management page of the router. Go to System Settings > WAN Settings > MAC Address > Select “Clone Local MAC Address” > and click Save. Then reboot both the modem and the router.

Q3. How to change my SSID (network name) and WiFi password?

• If you are using the “ioGiant WiFi” app, please go to Tools > Routing Settings > WiFi Name & Password
• If you are using a web browser, please go to WiFi Settings > WiFi Name & Password

Q4. How do l restore my router back to its factory default settings?

• When the router is fully powered on, use a pin to press and hold the RESET button on the back for 8 seconds until the Power LED blinks.
• Alternatively, log in to the web management page of the router, go to System Settings > Reboot and Reset > Click Reset. The router will restore back to factory default settings automatically.

Q5. What should l do if l cannot find my Wi-Fi network?

• Make sure your router is powered on.
• Try with another Wi-Fi device to double-check.
• Please make sure you have not selected to “Hide” your SSID (wireless network name). In this case, please use an Ethernet cable to connect a computer to LAN port of router, go to WiFi Settings > WiFi Name & Password > Uncheck the “Hide” box for your specified WiFi Name.

Q6. What should l do if l cannot find my 5GHz Wi-Fi network?

• Your Wi-Fi device or network adapter being used need to support 5GHz connection.

Q7. What should I do if I forget my web management page password?

Please refer to Q4 to reset your router back to factory default setting, then use “ioGiant WiFi” app or launch your web browser to visit http://iogiantwifi.com to create a new login password.

Q8. What should I do if I forget my WiFi network password?

• If you have not changed the default wireless password, it can be found on the label at the bottom of the router.
• Connect a computer directly to the router using an Ethernet cable. Log in to the router’s web management page at http://iogiantwifi.com, and go to WiFi Settings > WiFi Name & Password to retrieve or reset your wireless password.

For more troubleshooting information or a more detailed user manual, please
visit giant.vip/router-faq

CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause radio
interference, in which case the user may be required to take adequate measures.
Operations in the 5.15-5.25GHz band are restricted to indoor use only.
This equipment should be installed and operated with minimum distance 20cm
between the device and your body.
The mains plug is used as disconnect device, the disconnect device shall remain
readily operable.
NOTE: (1) The manufacturer is not responsible for any radio or TV interference
caused by unauthorized modifications to this equipment. (2) To avoid unnecessary
radiation interference, it is recommended to use a shielded RJ45 cable.
Declaration of Conformity
Hereby, Shenzhen ioGiant Technology Co., Limited. declares that the radio equipment type R1 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: iogiant.vip/regulatory
Operating Frequency:

• 2.4 GHz: EU/2400-2483.5 MHz (CH1-CH13)
• 5 GHz: EU/5150-5250 MHz (CH36-CH48)

EIRP Power (Max.):

• 2.4 GHz: 19.86 dBm
• 5 GHz: 22.96 dBm
• Software Version: V16.03.13.X (RX3/TX3)

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

The device is for indoor usage only.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Radiation Exposure Statement
This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This equipment should be installed and operated with minimum distance 20cm between the device and your body.
Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Operating frequency: 2412-2462MHz, 5150-5250MHz, 5725-5850MHz
NOTE:

1. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.
2. To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable

RECYCLING
This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize itsimpact on the environment. User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.

• Operating Temperature: 0°C – 40°C
• Operating Humidity: (10% – 90%) RH, non-condensing

Wall Mounting
This router can be installed on the wall with two screws. The specifications of recommended screws are as follows:
PA3*14mm, head diameter: 5.2mm, head height: 1.8mm
Copyright
© 2021 Shenzhen ioGiant Technology Co., Limited. All rights reserved.ioGiant is a registered trademark legally held by Shenzhen ioGiant Technology Co., Limited. Other brand and product names mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to change without notice.

Technical Support
Shenzhen ioGiant Technology Co., Limited
Website: www.iogiant.com
Address: The 5th Floor, HuaMei Building, No. 35, ZhenXingLu, LiCunSheQu,
HuaQiangBei Street, FuTian District, Shenzhen City, Guangdong,
China, ZIP Code 518031
24/7 Technical Support Email: support@iogiant.com

European Authorized Representative Information:
Name: Pegasus Trading GmbH
Address: Sperberweg 4G Neuss NRW 41468 Germany
Contact: Wells
Telephone No.: 004916098658323
E-Mail: info@apex-ce.com

References

• ce.com
• iogiantwifi.com
• ioGiant: All For Better NetWorking
• ioGiant: All For Better NetWorking

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