ioGiant AX1800 Wi-Fi Router Smart Wireless Router Installation Guide

ioGiant AX1800 Wi-Fi Router Smart Wireless Router Installation

Quick Installation Guide

• Dual Band Wi-Fi 6 Router
• 24/7 Technical Support
• Email: support@iogiant.com

Connect your Hardware

• If your Internet connection comes from an Ethernet outlet, connect the router’s WAN port to it, then follow Step 4 and Step 5.
• If you want to configure this new router as a wireless access point to extend your network, refer to the Access Point Mode section.

Set up your Network

Method 1: Via “ioGiant WiFi” App
Download the “ioGiant WiFi” App to Start Installation

1. Download the “ioGiant WiFi” app Or
   you can also visit iogiant.vip/app to download the app.

2. Follow the instructions on app to install

3. Finished! Start enjoying your Internet.
   Do more with your app, you can also

   • View the list of devices which are connected to your router;
   • Change your WiFi network name and password.

Installation finished!

• If you’re still unable to install your router using the app, please manually install it via web browser and refer to Method 2.

Method 2: Via a Web Browser

1. Connect your device to the router (wired or wireless).

   • Wired
     Switch off the Wi-Fi on your computer and connect it to the router using an Ethernet cable.

   • Wireless

   • Find the SSID (WiFi network name) and WiFi Password printed on the label at the bottom of the router

   • Click the network icon of your computer or go to Wi-Fi settings of your smart device,  and then select the SSID to join the network.

2. Connect the router to the internet.

   • Launch your web browser, and enter http://iogiantwifi.com or http:/1192.168.0.1 in the address bar.
     Note: If the login window does not appear, please refer to Q4 of Troubleshooting in this guide.

• b Follow the step-by-step instructions to configure your Internet connection.

Installation finished!

Access Point Mode
If you already have a router, you can switch this new router to Wireless Access Point mode to extend your existing network. Follow the steps below :

1. Power on the router.
2. Connect your new router’s WAN port to your existing router’s Ethernet(LAN) port via an Ethernet cable as shown above.
3. Connect a computer to the router via an Ethernet cable or wirelessly by using the SSID (network name) and WiFi Password printed on the label at the bottom of the router.
4. Launch a web browser, and enter http://iogiantwifi.com in the address bar. Follow the on-screen instructions to set up your router under router mode first.
5. Go to WiFi Settings > AP Mode and switch to AP Mode.
6. Wait for the router to reboot, then log in and follow the Quick Setup to complete the AP Mode setup.

Installation finished!

LED Introduction

Troubleshooting

1. Q1. How to change my SSID (network name) and WiFi password?

   • If you are using the “ioGiant WiFi” app, please go to Tools > Routing Settings > WiFi Name & Password
   • If you are using a web browser, please go to WiFi Settings > WiFi Name & Password

2. Q2. What should I do if I cannot find my Wi-Fi network?

   • • Make sure your router is powered on.
   • • Try with another Wi-Fi device to double-check.
   • • Please make sure you have not selected to “Hide” your SSID (wireless network name). In this case, please use an Ethernet cable to connect a computer to LAN port of router, go to WiFi Settings > WiFi Name & Password > Uncheck the “Hide” box for your specified WiFi Name.

3. Q3. What should I do if I cannot find my 5GHz Wi-Fi network?

   • Your Wi-Fi device or network adapter being used need to support 5GHz connection.

4. Q4. What should I do if I cannot access the web management page?

   • In case you are accessing via your smartphone, please turn the cellular data off.
   • Reboot your router and try again.
   • If the computer is set to a static IP address, change its settings to obtain an IP address automatically.
   • Verify that http://iogiantwifi.com is correctly entered in the address bar of web browser. Alternatively, enter http:f/192.168.0.1 in the web browser and press Enter. Please do not input them by mistake in the search bar of your search engine.
   • Use another web browser a try again.
   • Disable and enable the network adapter being used.

5. What should I do if I cannot access the Internet?

   • Reboot your modem and router, then try again.
   • Check if your Internet is working normally by connecting a computer directly to the modem by using an Ethernet cable. If it is not, contact your Internet service provider.
   • Log in to the web management page of the router, and go to the “Internet Status” map to follow the on-screen guide to fix your connection failure.
   • For cable modem users, log in to the web management page of the router. Go to System Settings > WAN Settings > MAC Address > Select “Clone Local MAC Address” > and click Save. Then reboot both the modem and the router.

6. Q6. How do I restore my router back to its factory default settings?

   • When the router is fully powered on, use a pin to press and hold the RESET button on the back for 8 seconds until the Power LED blinks.
   • Alternatively, log in to the web management page of the router, go to System Settings > Reboot and Reset > Click Reset. The router will restore back to factory default settings automatically.

7. Q7. What should I do if I forget my web management page password?
   Please refer to Q6 to reset your router back to factory default setting, then use “ioGiant WiFi” app or launch your web browser to visit http://iogiantwifi.com to create a new login password.

8. Q8. What should I do if I forget my WiFi network password?

   • If you have not changed the default wireless password, it can be found on the label at the bottom of the router.
   • Connect a computer directly to the router using an Ethernet cable. Log in to the router’s web management page at http://iogiantwifi.com, and go to WiFi Settings > WiFi Name & Password to retrieve or reset your wireless password.
   • For more troubleshooting information or a more detailed user manual, please visit iogiant.vip/router-faq

• If you want to ask for help from our technical support team, please send an email at support@iogiant.COm
• We will reply to you within 24 hours

Safety Information

• Keep the device away from water, fire, humidity or hot environments.
• Do not attempt to disassemble, repair, or modify the device.
• Do not use a damaged charger to charge the device.
• Do not use any other chargers than those recommended.
• Do not use the device where wireless devices are not allowed.
• Adapter shall be installed near the equipment and shall be easily accessible.

Regulatory and Legal

• For regulatory compliance information including the FCC and EU Declaration of Conformity, visit iogiant.vip/regulatory See the regulatory compliance document before connecting the power supply.

Manufacturer

• Shenzhen ioGiant Technology Co., Limited
• Website: www.iogiant.com
• Address: The 5th Floor, Hua Mei Building, No. 35,
• HuaQiangBei Street, Fu Tian District, Shenzhen City, Guangdong,
• China, ZIP Code 518031
• Email address: support@iogiant.com

European Authorized Representative Information

• Name: Pegasus Trading GmbH
• Address: Sperberweg 4G Neuss NRW 41468 Germany
• Contact: Wells
• Telephone No.: 004916098658323
• E-Mail: info@apex-ce.com

Specifications are subject to change without prior notice. Copyright 2021© Shenzhen ioGiant Technology Co., Limited. All rights reserved. ioGiant is the trademark of Shenzhen ioGiant Technology Co., Limited. All other brand names mentioned herein are the trademark or registered trademarks of their respective holders. App store logo is the trademark of Apple Inc.

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