GENERAC 6463 CDMA Remote Monitoring System User Guide

GENERAC 6463 CDMA Remote Monitoring System

Valued Generac Customer,

We want to thank you for choosing Generac as your backup power provider. Now that your home is protected from outages by your generator, it’s time to ensure that your generator is protected from the unexpected. For that purpose, we have built Mobile Link, a generator monitoring smartphone app created specifically for Generac home standby owners. Mobile Link provides the ultimate peace of mind by enabling you and your dealer the ability to monitor your generator status, no matter where you are.
Whether you are home or away, Mobile Link is there to inform you of your generator’s ability to provide power in the event of an outage. With over 250,000 customers, we pride ourselves in delivering our users the information they need, when they need it, so they can make informed, real-time decisions about their power needs. Realize the benefits that so many other users have come to rely on, such as:

• Automatic Generator Firmware Updates
• 24/7 Service Dealer Monitoring
• View Status Information
• View Maintenance Schedule
• Set Exercise Schedule
• View Battery Level
• View Fuel Level
• View Run Time
• And More!

To achieve the next level of protection, you simply have to connect your generator to your home’s WiFi router and download the Mobile Link app. We have provided a number of introductory materials in your Mobile Link welcome packet to guide you through the process. Please review the materials to ensure you are taking full advantage of all the benefits that Mobile Link provides. We are confident that you will be pleased with our service, and look forward to helping you achieve the ultimate peace of mind. Thank you for being a valued Generac customer.
Sincerely,

Exclusive offer for new home standby generator owners with Mobile Link

Receive a free 5 year extended-limited warranty
With Mobile Link Monitoring Subscription purchase
Now that you are protected from unexpected power outages, it’s time to take the next step to elevate your peace of mind, by adding Mobile Link monitoring. With Mobile Link, you will have complete access to your generator system, allowing you to feel even more confident that you’re prepared for the unexpected.

Get a FREE 5-Year Extended-Limited Warranty when you purchase a Mobile Link monitoring subscription and connect your generator to your home’s router within 90 days of generator registration – a $495 US / $695 CAN value! Special, limited-time offer. Terms and conditions apply.

OFFER EXPIRES FAST – HERE’S HOW TO REDEEM

1. CONNECT
   Download the Mobile Link Setup app (blue ML icon) on your smartphone and connect your generator to your home WiFi.

2. PURCHASE
   Visit app.mobilelinkgen.com and login to your Mobile Link account to purchase an annual Mobile Link subscription.

3. REDEEM
   That’s it! Once completed, you will receive a confirmation email with your new warranty.

Terms and Conditions: This offer is only open to residents of the contiguous United States and Canada. Void where prohibited, taxed or restricted by law. To qualify for the offer, the Generac automatic home standby generator must meet the following requirements: (1) Generator must be purchased on or after March 2, 2020, (2) Generator must be connected and subscribed to an active or dealer managed Mobile Link initial 12 month paid subscription (3) Generator must be initially connected and subscribed within 90 days of activation (connection determined based on received communications from generator, and lack of communication will prevent upgrade), and (4) Generators must be connected via Wi-Fi, ethernet, or LTE communications (only Wi-Fi enabled generators are eligible) Subject to meeting these requirements, this offer provides a 5-year extended-limited warranty – a $495 US/$695 CAN value. Limit one per household. This extended-limited warranty will be applied to generator at activation address, and will only be applied after the unit has been activated, and the generator is connected with an active or dealer managed Mobile Link initial
12 month paid subscription. The only Generac Automatic Home Standby Generators that qualify for this offer are the 10kW to 22kW air-cooled home standby generator units, which includes the following models: 7031, 7032, 7033, 7035, 7036, 7037, 7038, 7039, 7042, 7043, 7171, 7172, 7173, 7174, 7175, 7176, 7177 and 7178. Refurbished products are excluded from this offer. Proof of purchase showing the qualifying purchase/signed contract date may be required to receive this offer. Please allow six to eight weeks for processing and an additional four to eight weeks to receive the 5-year extended-limited warranty statement. This offer is not valid with any other Generac sponsored promotions or offers. Generac reserves the right to rescind and/or change this offer at any time without notice. Additional terms and conditions may apply. For questions related to eligibility and the status of this offer, please call 1-855-605-1972 to speak with a representative.
*Instead of a 5-year limited warranty, you will receive a 5-year extended-limited warranty.

Connect your generator to WiFi with the Mobile Link Setup app

What is Mobile Link Setup?
Mobile Link Setup is a mobile app that you can download to your smartphone, to simplify the process of connecting a generator to your home WiFi network.

Why Should I Connect?
Connecting your generator to WiFi is important. It is the first step to ensuring your generator is receiving all necessary automatic firmware updates. It also enables you to monitor your generator directly from your smart device with the Mobile Link app.

GENERATOR FIRMWARE UPDATES
Once connected, your generator will receive automatic firmware updates, to ensure it is always up to date and ready to protect your home.

MOBILE LINK MONITORING
Monitor your generator from anywhere with the Mobile Link app! Once connected, download the (orange) Mobile Link app on your smart device.

24/7 DEALER MONITORING
If you sign up for a Mobile Link Dealer-Managed plan, your dealer can monitor and service your generator for you, 24/7.

DOWNLOAD THE FREE MOBILE LINK SETUP APP TODAY
To get started, visit the Google Play or iOS app store. Search Mobile Link Setup, then download the blue ML Setup app. Once downloaded, follow the step- by-step connection instructions in the app to quickly and easily connect your generator! For more information open your smartphone camera and scan the QR code to the left or visit:
www.generac.com/for-homeowners/mobile-link/getting- started

Monitor your generator from anywhere, FREE!

Get real-time generator alerts, manage your exercise schedule, connect to a dealer, and more! Download the Mobile Link app on your favorite smart device to start monitoring your generator today.
Keeping you informed whether you’re home or away

DOWNLOAD THE FREE MOBILE LINK APP TODAY
To download the Mobile Link app, go to your phone’s app store and search “Mobile Link”. For more information on Mobile Link app features, pricing oers, and more, open your smartphone camera and scan the QR code to the left, or visit: www.generac.com/for-homeowners/mobile-link/getting- started

Unlock the next level of protection with Mobile Link Dealer-Managed

With a Mobile Link Dealer-Managed Subscription your local service provider can monitor your generator for you! With detailed insights to your generator’s information they can provide proactive service and maintenance to improve the longevity of your generator investment, whether you are home or away.

Ask your generator service provider to remotely monitor your generator 24/7
Mobile Link Dealer-Managed provides the highest level of generator service protection. With it, you can grant your participating service provider exclusive access to remotely monitor your generator 24/7.

Your provider can deliver remote monitoring and service to your generator by leveraging a powerful remote generator monitoring tool. Each day, your provider can view detailed information about your generator, and can even avoid a service visit by fixing the issue remotely. In the event of an emergency issue, they will even be alerted via text or email, so that they can promptly service your generator.

Your provider typically offers this as a part of your service and maintenance agreement as an additional line item. If they don’t, make sure to ask if it’s a service they provide.

Don’t leave anything to chance ask your service provider for Mobile Link Dealer-Managed
If you need help locating a generator service provider, contact Generac customer support at 888-436-3722 for more information or visit the Generac dealer locator by visiting: www.generac.com/dealer-locator

It’s a terrific partnership between our dealer and us and having confidence in our dealer to respond as needed provides exceptional peace of mind.

Subscription plans designed for you

Mobile Link connection accessory options

Your generator already has WiFi onboard if it’s a 2018-and-newer Guardian Series air-cooled standby Generac generator. This ability enables your generator to connect to your home’s WiFi router, and to the Mobile Link monitoring. This local network delivers fast download speeds automatic system upgrades and delivery of generator condition notifications. Connecting your generator to WiFi is simple – download the Mobile Link Setup App on your smart device and follow the step by step instructions!

Mobile Link has other connected accessory options that install directly to your home standby generator. If you don’t have a router, have spotty coverage, or prefer an even more robust internet connection, you can elect to install one of the following connection accessories:

4G LTE Accessory
The Mobile Link Cellular 4G LTE accessory is easy to use and works in tandem with our cellular partner, Verizon, for broad coverage and more reliable connections. This 4G LTE network also delivers faster download speeds, enabling automatic generator system upgrades and faster delivery of generator condition notifications.

YOU SHOULD PURCHASE THE 4G LTE ACCESSORY:

1. If you have unreliable internet service
2. If you have a weak WiFi connection to your generator
3. If you prefer the reliability of a cellular connection

WiFi / Ethernet Accessory
The Mobile Link™ WiFi / Ethernet accessory easily connects to a home network wirelessly through an available WiFi network or directly through a wired Ethernet connection. This
local network delivers fast download speeds automatic system upgrades and delivery of generator condition notifications.

YOU SHOULD PURCHASE THE WIFI / ETHERNET ACCESSORY:

1. If you prefer to connect via an Ethernet connection due to weak WiFi
2. If you want to add WiFi connectivity to an older generation generator

For purchase and installation options for the above accessories, contact your preferred servicing provider for assistance. If you don’t have a provider, or if you need help locating one, contact Generac customer support at 888-436-3722 for more information, or visit the Generac dealer at: www.generac.com/dealer- locator

Monitor propane level with Tank Utility

A Generac Home Standby Generator without fuel is just as bad as not having a generator. Introducing Generac’s propane tank monitor that you can control from your smart phone. This great app takes the guessing out of monitoring the fuel levels in your propane tank.

Peace of mind
Ensure your generator has the fuel it needs to respond whether you’re at home or on the go. Tank Utility connects over the homeowner’s WiFi network and lets the customer view tank levels from anywhere with the included smartphone apps.

BUILT-IN ALERTING
Set an alert, and Tank Utility will let you know when you’re getting low.

CONNECT IN MINUTES
Simple setup from your phone. No tools needed.

SAVE ENERGY
Our apps make it easy to understand your consumption and plan for your next delivery.

ORDER YOURS TODAY!
Visit https://shop.tankutility.com/products/wifi-tank-level-monitor or talk to your dealer for more information.

This is by far the besat device for monitoring our propane tank level from anywhere … You have a great product that works and is reasonably priced.

Getting started

Experiencing a seamless connection to your generator is possible with Mobile Link. Never worry that your home will be unprotected from power outages ever again. Follow the steps below to get started with Mobile Link today!

1. CONNECT YOUR GENERATOR TO WIFI
   Download the Mobile Link Setup app to quickly and easily connect your generator.

2. LOGIN TO MOBILE LINK
   Download the Mobile Link app and either create a new account, or login to an exsisting account.LOGIN TO MOBILE LINK
   Download the Mobile Link app and either create a new account, or login to an exsisting account.

3. ADD A GENERATOR
   Follow the prompts in the Mobile Link app to add your generator.

4. UPGRADE YOUR ACCOUNT
   Go to app.MobileLinkGen.com to upgrade your account to either a monthly or annual paid account.

5. ASK YOUR PROVIDER ABOUT DEALER-MANAGED
   Ask your generator service provider if they can enroll you in a Mobile Link Dealer-Managed account. If you don’t have a generator service provider, you can find one at www.generac.com/dealer-locator.

For further assistance, visit support.MobileLinkGen.com

FOR MORE INFORMATION
www.MobileLinkGen.com
855-GEN-VIEW (855-436-8439) (US)
844-VIEW-GEN (844-843-9436) (Canada) support.MobileLinkGen.com

201904016 REV 5/21
©2021 Generac Power Systems, Inc. All rights reserved. Specifications are subject to change without notice.

Generac Power Systems, Inc.
S45 W29290 Hwy. 59, Waukesha, WI 53189
1-888-GENERAC (1-888-436-3722)

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