TESVOR X500Pro Smart Robot Vacuum User Manual
- October 27, 2023
- TESVOR
Table of Contents
TESVOR X500Pro Smart Robot Vacuum User Manual
Dear customer,
Thank you for purchasing our product. Please read the following instructions carefully before first use and keep this user manual for future reference. Pay particular attention to the safety instructions. If you have any questions or comments about the device, please contact the customer line.
✉ www.alza.co.uk/kontakt
✆ +44 (0)203 514 4411
Importer Alza.cz a.s., Jankovcova 1522/53, Holešovice, 170 00 Praha 7, www.alza.cz
Wi-Fi Instruction
NOTE: This app will continue to update and optimize, please be subject to the newest version.
- Search for the WeBack app in your App Store or Google Play or scan the QR code below to install the app.
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) Open the app, register with your mobile phone number or email and log in.
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Click Add a device to scan the following QR code (also available on the back of the X500Pro robot)
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Please confirm you are using 2.4G Wi-fi and our router is 802.11bgn mode. Tick to confirm your Wi-Fi and enter your password.
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Find the switch button on the surface of the robot vacuum cleaner, and long press it for 3-5 seconds until heard the voice guide with the WiFi indicator start flashing. (Depends on the network conditions, it will take about 30-60 seconds to get WiFi connected.)
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After connected successfully, the interface of the app will be switched to the home page.
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Click the device to enter operation page.
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Press and hold the robot icon to enter the Setting page.
Share Device to Others
- Please make sure the people you want to share the device with have downloaded WeBack and registered a new account on their mobile phone.
- Go to the Setting interface. Select Manage Device to add a sub-account.
NOTE: The user permissions of the sub-account are the same as the main account. The exception is that they cannot change the robot’s nickname.
Add Tesvor to Amazon Alexa / Google Assistant
Please make sure that you are using and Alexa’s speaker, and the Tesvor robot is successfully set up on the WeBack app.
Modify Robot Nickname
You can set the nickname of your Tesvor robot on the WeBack app for Alexa to recognize.
If you want to connect it with Google Home, please download the instruction under Setting – Third party connection.
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Open the Alexa app and select Skills as shown in the figure below.
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Search WeBack – ENABLE
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Login to your WeBack account – WeBack has been successfully linked.
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Return to the Alexa app’s homepage, select Smart Home – Devices – Discover.
Control Tesvor Robot via Alexa
- Wake up speaker: Alexa
- Turn on Robot (or the nickname named by you) (Start to Clean)
- Turn off Robot (or the nickname named by you) (Recharge)
FAQ
- Why does the robot fail to connect to the Wi-Fi?
1. Make sure that your network is 2.4G and you typed the correct password. Then follow the instructions on the app to connect Wi-Fi using compatible mode.
2. If that does not work, please turn off the power switch (not during the charging process) and restart the X500Pro robot. Repeat operations from Step 3 to connect the Wi-Fi- Turning off and restarting the robot can fix most Wi-Fi connection bugs.-
Why was not the scheduled cleaning executed?
Please make sure that the X500Pro robot vacuum is in the area covered by the Wi-Fi that the robot is connected to. Otherwise, it cannot receive cleaning orders from the network server when the scheduled cleaning time is due. -
The Map Size does not seem to Fit?
You can adjust the size of the map by moving your finger on the phone screen. -
Why does the App function well then suddenly malfunction?
Please check if there is a newer version of the app that needs to be updated. -
Why will not the Robot work via Alexa after successfully connecting to Alexa?
Please strictly follow the instructions for Alexa voice command to control the X500Pro robot. Alexa answers “OK” if is successfully receives a command. Otherwise, it means Alexa has not received a current voice command. -
Where can I modify the nickname of the robot?
You can modify the nickname of the robot on the WeBack app. Go to Setting – Set Remark. -
Why cannot Alexa control the robot after I change the nickname of the robot?
If the robot’s nickname is changed after the robot is successfully bound to Alexa, you will need to delete the original device on Alexa Smart Home and then repeat operations from Step 4. -
What do I do if my issues are still not solved?
Please contact us by Online Service on the app or send email to service@tesvor.com.
Warranty Conditions
A new product purchased in the Alza.cz sales network is guaranteed for 2 years. If you need repair or other services during the warranty period, contact the product seller directly, you must provide the original proof of purchase with the date of purchase.
The following are considered to be a conflict with the warranty conditions, for which the claimed claim may not be recognized:
- Using the product for any purpose other than that for which the product is intended or failing to follow the instructions for maintenance, operation and service of the product.
- Damage to the product by a natural disaster, the intervention of an unauthorized person or mechanically through the fault of the buyer (e.g. during transport, cleaning by in appropriate means, etc.).
- Natural wear and aging of consumables or components during use (such as batteries, etc.).
- Exposure to adverse external influences, such as sunlight and other radiation or electromagnetic fields, fluid intrusion, object intrusion, mains over voltage, electrostatic discharge voltage (including lightning), faulty supply or input voltage and inappropriate polarity of this voltage, chemical processes such as used power supplies, etc.
- If anyone has made modifications, modifications, alterations to the design or adaptation to change or extend the functions of the product compared to the purchased design or use of non-original components.
EU Declaration of Conformity
Identification data of the manufacturer’s / importer’s authorized representative:
Importer: Alza.cz a.s.
Registered office: Jankovcova 1522/53, Holešovice, 170 00 Prague 7
IČO: 27082440
Subject of the declaration:
- Title: Smart Robot Vacuum
- Model / Type: X500Pro
The above product has been tested in accordance with the standard(s) used to demonstrate compliance with the essential requirements laid down in the Directive(s):
- Directive No. (EU) 2014/35/EU
- Directive No. (EU) 2014/30/EU
- Directive No. (EU) 2014/53/EU
- Directive No. (EU) 2011/65/EU as amended 2015/863/EU
WEEE
This product must not be disposed of as normal household waste in accordance
with the EU Directive on Waste Electrical and Electronic Equipment (WEEE –
2012/19 / EU).
Instead, it shall be returned to the place of purchase or handed over to a
public collection point for the recyclable waste. By ensuring this product is
disposed of correctly, you will help prevent potential negative consequences
for the environment and human health, which could otherwise be caused by
inappropriate waste handling of this product. Contact your local authority or
the nearest collection point for further details. Improper disposal of this
type of waste may result in fines in accordance with national regulations.
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