CHAUVET DJ 0020111105 Intimidator Spot 160 Moving Head User Manual
- June 6, 2024
- Chauvet DJ
Table of Contents
CHAUVET DJ 0020111105 Intimidator Spot 160 Moving Head
Before You Begin
What Is Included
- Intimidator Spot 160
- Power cord
- Hanging bracket
- Quick Reference Guide
Unpacking Instructions
Carefully unpack the product immediately and check the container to make sure
all the parts are in the package and are in good condition.
Claims
If the box or the contents (the product and included accessories) appear
damaged from shipping, or show signs of mishandling, notify the carrier
immediately, not Chauvet. Failure to report damage to the carrier immediately
may invalidate your claim. In addition, keep the box and contents for
inspection. For other issues, such as missing components or parts, damage not
related to shipping, or concealed damage, file a claim with Chauvet within 7
days of delivery.
Text Conventions
Convention | Meaning |
---|---|
1–512 | A range of values |
50/60 | A set of values of which only one can be chosen |
Settings | A menu option not to be modified |
< ENTER> | A key to be pressed on the product’s control panel |
ON | A value to be entered or selected |
Disclaimer
Chauvet believes that the information contained in this manual is accurate in all respects. However, Chauvet assumes no responsibility and specifically disclaims any and all liability to any party for any loss, damage or disruption caused by any errors or omissions in this document, whether such errors or omissions result from negligence, accident, or any other cause. Chauvet reserves the right to revise the content of this document without any obligation to notify any person or company of such revision, however, Chauvet has no obligation to make, and does not commit to make, any such revisions. Download the latest version from www.chauvetdj.com.
Intellectual Property
The works of authorship contained in this manual, including, but not limited to, all design, text, and images are owned by Chauvet. © Copyright 2021 Chauvet & Sons, LLC. All rights reserved. Electronically published by Chauvet in the United States of America. CHAUVET, the Chauvet logo, and Intimidator Spot 160 are registered trademarks or trademarks of Chauvet & Sons LLC (d/b/a Chauvet and Chauvet Lighting) in the United States and other countries. Other company and product names and logos referred to herein may be trademarks of their respective companies.
Safety Notes
- This product is not intended for permanent installation.
- Always connect the product to a grounded circuit to avoid the risk of electrocution.
- Always disconnect the product from the power source before cleaning or replacing the fuse.
- Avoid direct eye exposure to the light source while the product is on.
- Make sure the power cord is not crimped or damaged.
- Never disconnect the product from power by pulling or tugging on the cord.
- If mounting the product overhead, always secure to a fastening device using a safety cable.
- Make sure there are no flammable materials close to the product when operating.
- Do not touch the product’s housing when operating because it may be very hot.
- The voltage of the outlet to which you are connecting this product must be within the range stated on the decal or rear panel of the product.
- The product is for indoor use only! (IP20) To prevent risk of fire or shock, do not expose the product to rain or moisture.
- Always install the product in a location with adequate ventilation, at least 20 in (50 cm) from adjacent surfaces.
- Be sure that no ventilation slots on the product’s housing are blocked.
- Never connect the product to a dimmer or rheostat.
- Make sure to replace the fuse with another of the same type and rating.
- Never carry the product from the power cord or any moving part. Always use the handles.
- The maximum ambient temperature is 104 °F (40 °C). Do not operate this product at higher temperatures.
- In the event of a serious operating problem, stop using the product immediately.
- Do not open this product. It contains no user-serviceable parts.
- To eliminate unnecessary wear and improve its lifespan, during periods of non-use completely disconnect the product from power via breaker or by unplugging it. Keep this User Manual for future use. If the product is sold to someone else, be sure that they receive this document.
Introduction
Product Overview
Product Dimensions
Setup
AC Power
The Intimidator Spot 160 has an auto-ranging power supply, and it can work with an input voltage range of 100 to 240 VAC, 50/60 Hz. To determine the product’s power requirements (circuit breaker, power outlet, and wiring), use the current value listed on the label affixed to the product’s back panel, or refer to the product’s specifications chart. The listed current rating indicates the product’s average current draw under normal conditions.
- Always connect the product to a protected circuit (a circuit breaker or fuse). Make sure the product has an appropriate electrical ground to avoid the risk of electrocution or fire.
- To eliminate unnecessary wear and improve its lifespan, during periods of non-use, completely disconnect the product from power via breaker or by unplugging it.
Never connect the product to a rheostat (variable resistor) or dimmer circuit, even if the rheostat or dimmer channel serves only as a 0–100% switch.
Fuse Replacement
- Disconnect the product from power.
- Using a flat-head screwdriver, unscrew the fuse holder cap from the housing.
- Remove the blown fuse.
- Replace with a fuse of the same type and rating.
- Screw the fuse holder cap back in place and reconnect power.
Disconnect the product from the power outlet before replacing the fuse.
Power Linking
The product provides power linking via the outlet located in the back of the
product. See the diagram below for further explanation.
Power-Linking Diagram
You can power link up to 9 Intimidator Spot 160 products on 120 VAC or up to 16 Intimidator Spot 160 products on 230 VAC.
Mounting
Before mounting the product, read and follow the safety recommendations indicated in the Safety Notes.
Orientation
The Intimidator Spot 160 may be mounted in any position; however, make sure
adequate ventilation is provided around the product.
Rigging
- Before deciding on a location, always make sure there is easy access to the product for maintenance and programming.
- Make sure adequate ventilation is provided around the product.
- Make sure that the structure or surface onto which you are mounting the product can support the product’s weight. (see the Technical Specifications)
- When mounting the product overhead, always use a safety cable. Mount the product securely to a rigging point, whether an elevated platform or a truss.
- When rigging the product onto a truss, use a mounting clamp of appropriate weight capacity.
- When power linking multiple products, mount the products close enough for power-linking cables to reach.
- The rubber feet also serve as floor supports and allow for surface mounting. When mounting the product on the floor, make sure that the product and cables are away from people and vehicles.
Mounting Diagram
When using one mounting clamp with this fixture, use a clamp with a captive bolt to prevent accidental loosening.
Operation
Control Panel Operation
To access the control panel functions, use the four buttons located underneath
the display. Please refer to the Product Overview to see the button locations
on the control panel.
Button | Function |
---|---|
< MENU> | Exits from the current menu or function |
< UP> | Navigates upwards through the menu list or increases a selected |
numeric value
< DOWN>| Navigates downwards through the menu list or decreases a
selected numeric value
< ENTER>| Enables the currently displayed menu or sets a selected value
into the selected function
Menu Map
Refer to the Intimidator Spot 160 product page on
www.chauvetdj.com for the latest menu map.
Main Level | Programming Levels | Description |
---|---|---|
Address | 001–512 | Sets the DMX starting address |
Run Mode
| DMX| 11CH| Selects the DMX mode
05CH
Slave| Slave1–4| Selects Slave mode 1, 2, 3, or 4
Auto| Selects Auto mode
Sound| Selects Sound-Active mode
IR| Selects Infrared control mode
Manual
| Pan|
000–255
| Manual pan control
Tilt| Manual tilt control
Color| Manual color wheel control
Gobo| Manual gobo wheel control
Dimmer| Manual dimmer control
Shutter| Manual shutter control
Main Level| Programming Levels| Description
---|---|---
Setup
| Pan Reverse| OFF| Normal pan operation
ON| Reverse pan operation
Tilt Reverse| OFF| Normal tilt operation
ON| Reverse tilt operation
Screen Reverse| OFF| Normal display
ON| Reverse display
Pan Angle
| 540| Selects the 540° pan angle range
360| Selects the 360° pan angle range
180| Selects the 180° pan angle range
Tilt Angle
| 270| Selects the 270° tilt angle range
180| Selects the 180° tilt angle range
090| Selects the 90° tilt angle range
Totem Mode
| OFF| Does not restrict the pan and tilt motion
UP| Restricts the pan and tilt motion for overhead mounting
DOWN| Restricts the pan and tilt motion for surface/ floor mounting
Sensitivity| 001–100| Sets the sound sensitivity
Indicator| OFF| Enables/disables LED indicator
ON
Flash if DMX| OFF| Enables/disables Flash if DMX
ON
DMX Loss
| Hold| Holds the last setting when signal is lost
Black| Blacks out the product
Auto| Sets the unit to Auto mode when signal is lost
Sound| Sets the unit to Sound mode when signal is lost
Reset| Resets the product
Factory Set| Loads factory defaults
Sys Info
| Ver:| V_| Displays the current firmware version
Running Mode:| _| Displays the current running mode
DMX Address:| _| Displays the current DMX address
Temperature:| °C| Displays the product temperature in °C
Configuration (DMX)
The Intimidator Spot 160 works with a DMX controller. Information about DMX is
in the CHAUVET DMX Primer, which is available from the Chauvet website:
http://www.chauvetlighting.com/downloads/DMX_Primer_rev05_WO.pdf.
Starting Address
When selecting a starting DMX address, always consider the number of DMX channels the selected DMX mode uses. If the starting address is set too high, access to some of the product’s channels could be restricted. The Intimidator Spot 160 uses up to 11 DMX channels, which defines the highest configurable address to 502. For information about the DMX protocol, download the DMX Primer from www.chauvetdj.com.
To select the starting address, do the following:
- Press
- Use
or to select Address. - Press
. - Use
or to select the starting address, from 001–512. - Press
.
DMX Personalities
The Intimidator Spot 160 has two DMX personalities: an 11-channel personality and a 5-channel personality.
To select a DMX personality, follow the instructions below.
- Press
- Use
or to select Run Mode. - Press
. - Use
or to select DMX. - Press
. - Use
or to select the DMX personality, from 11CH or 05CH. - Press
.
DMX Channel Assignments and Values
Gobos
11CH
Channel | Function | Value | Percent/Setting |
---|---|---|---|
1 | Pan | 000 ó 255 | 0–540° |
2 | Fine Pan | 000 ó 255 | Fine control of panning |
3 | Tilt | 000 ó 255 | 0–270° |
4 | Fine Tilt | 000 ó 255 | Fine control of tilting |
5 | Pan/Tilt Speed | 000 ó 255 | Pan/tilt speed (fast to |
slow)
6
| ****
Color Wheel
| 000 ó 006| White
007 ó 013| Orange
014 ó 020| Lime green
021 ó 027| Cyan
028 ó 034| Red
035 ó 041| Green
042 ó 048| Magenta
049 ó 055| Yellow
056 ó 062| Dark blue
063 ó 064| White
065 ó 189| Color indexing
190 ó 221| Color cycling rainbow (fast to slow)
222 ó 223| Stop
224 ó 255| Reverse color cycling rainbow (slow to fast)
Channel| Function| Value| Percent/Setting
---|---|---|---
7
| ****
Gobo Wheel (see Gobos)
| 000 ó 006| Open
007 ó 011| Gobo 1
012 ó 017| Gobo 2
018 ó 023| Gobo 3
024 ó 029| Gobo 4
030 ó 035| Gobo 5
036 ó 041| Gobo 6
042 ó 047| Gobo 7
048 ó 053| Gobo 8
054 ó 063| Gobo 9
064 ó 069| Gobo 9 shake (slow to fast)
070 ó 075| Gobo 8 shake (slow to fast)
076 ó 081| Gobo 7 shake (slow to fast)
082 ó 087| Gobo 6 shake (slow to fast)
088 ó 093| Gobo 5 shake (slow to fast)
094 ó 099| Gobo 4 shake (slow to fast)
100 ó 105| Gobo 3 shake (slow to fast)
106 ó 111| Gobo 2 shake (slow to fast)
112 ó 117| Gobo 1 shake (slow to fast)
118 ó 127| Open
128 ó 189| Cycle effect (slow to fast)
190 ó 193| Stop
194 ó 255| Reverse cycle effect (slow to fast)
8| Dimmer| 000 ó 255| 0–100%
9
| ****
Shutter
| 000 ó 003| Closed
004 ó 007| Open
008 ó 076| Strobe (slow to fast)
077 ó 145| Pulse strobe (slow to fast)
146 ó 215| Random strobe (slow to fast)
216 ó 255| On
Channel| Function| Value| Percent/Setting
---|---|---|---
10
| ****
Control
| 000 ó 007| No function
008 ó 015| Blackout on pan/tilt movement
016 ó 023| Blackout on color wheel movement
024 ó 031| Blackout on gobo wheel movement
032 ó 039| Blackout on pan/tilt/color wheel movement
040 ó 047| Blackout on pan/tilt/gobo wheel movement
048 ó 055| Blackout on pan/tilt/color/gobo wheel movement
056 ó 095| No function
096 ó 103| Pan reset
104 ó 111| Tilt reset
112 ó 119| Color wheel reset
120 ó 127| Gobo wheel reset
128 ó 135| No function
136 ó 143| Prism reset
144 ó 151| Focus reset
152 ó 159| Reset all
160 ó 255| No function
11
| ****
Movement Macros
| 000 ó 007| No function
008 ó 023| Movement macro 1
024 ó 039| Movement macro 2
040 ó 055| Movement macro 3
056 ó 071| Movement macro 4
072 ó 087| Movement macro 5
088 ó 103| Movement macro 6
104 ó 119| Movement macro 7
120 ó 135| Movement macro 8
136 ó 151| Sound-active movement macro
152 ó 167| Sound-active movement macro 2
168 ó 183| Sound-active movement macro 3
184 ó 199| Sound-active movement macro 4
200 ó 215| Sound-active movement macro 5
216 ó 231| Sound-active movement macro 6
232 ó 247| Sound-active movement macro 7
248 ó 255| Sound-active movement macro 8
05CH
Channel | Function | Value | Percent/Setting |
---|---|---|---|
1 | Pan | 000 ó 255 | 0–540° |
2 | Tilt | 000 ó 255 | 0–270° |
3
| ****
Color Wheel
| 000 ó 006| White
007 ó 013| Orange
014 ó 020| Lime green
021 ó 027| Cyan
028 ó 034| Red
035 ó 041| Green
042 ó 048| Magenta
049 ó 055| Yellow
056 ó 062| Dark blue
063 ó 064| White
065 ó 189| Color indexing
190 ó 221| Color cycling rainbow (fast to slow)
222 ó 223| Stop
224 ó 255| Reverse color cycling rainbow (slow to fast)
4
| ****
Gobo Wheel (see Gobos)
| 000 ó 006| Open
007 ó 011| Gobo 1
012 ó 017| Gobo 2
018 ó 023| Gobo 3
024 ó 029| Gobo 4
030 ó 035| Gobo 5
036 ó 041| Gobo 6
042 ó 047| Gobo 7
048 ó 053| Gobo 8
054 ó 063| Gobo 9
064 ó 069| Gobo 9 shake (slow to fast)
070 ó 075| Gobo 8 shake (slow to fast)
076 ó 081| Gobo 7 shake (slow to fast)
082 ó 087| Gobo 6 shake (slow to fast)
088 ó 093| Gobo 5 shake (slow to fast)
094 ó 099| Gobo 4 shake (slow to fast)
100 ó 105| Gobo 3 shake (slow to fast)
106 ó 111| Gobo 2 shake (slow to fast)
112 ó 117| Gobo 1 shake (slow to fast)
118 ó 127| Open
128 ó 189| Cycle effect (slow to fast)
190 ó 193| Stop
194 ó 255| Reverse cycle effect (slow to fast)
5
| ****
Shutter
| 000 ó 003| Closed
004 ó 007| Open
008 ó 076| Strobe (slow to fast)
077 ó 145| Pulse strobe (slow to fast)
146 ó 215| Random strobe (slow to fast)
216 ó 255| On
Configuration (Standalone)
Set the product in one of the standalone modes to control without a DMX
controller.
Never connect a product that is operating in any standalone mode to a DMX
string connected to a DMX controller. Products in standalone mode may transmit
DMX signals that could interfere with the DMX signals from the controller.
Automatic Programs
To run the Intimidator Spot 160 in automatic mode, follow the instructions below:
- Press
- Use
or to select Run Mode. - Press
. - Use
or to select Auto. - Press
.
Sound-Active Mode
To run the Intimidator Spot 160 in sound-active mode, do the following:
- Press
- Use
or to select Run Mode. - Press
. - Use
or to select Sound. - Press
.
Sound Sensitivity
To set the sound sensitivity on the Intimidator Spot 160, follow the
instructions below:
- Press
- Use
or to select Setup. - Press
. - Use
or to select Sensitivity. - Press
. - Use
or to increase or decrease the sound sensitivity, from 001–100. - Press
.
The product will only respond to low frequencies of music (bass and drums).
Manual Mode
To operate the Intimidator Spot 160 manually through the menu, do the following:
- Press
- Use
or to select Run Mode. - Press
. - Use
or to select Manual. - Press
. - Use
or to select from Pan, Tilt, Color, Gobo, Dimmer, or Shutter. - Press
. - Use
or to increase or decrease the value of the selected function, from 000–255. - Press
. - Repeat steps 6-9 until the product is set as desired.
Configuration (Settings) Pan Reverse
To set the pan orientation on the Intimidator Spot 160, follow the instructions below:
- Press
- Use
or to select Setup. - Press
. - Use
or to select Pan Reverse. - Press
. - Use
or to select OFF (normal pan orientation) or ON (reverse pan orientation). - Press
.
Tilt Reverse
To set the tilt orientation on the Intimidator Spot 160, do the following:
- Press
- Use
or to select Setup. - Press
. - Use
or to select Tilt Reverse. - Press
. - Use
or to select OFF (normal tilt orientation) or ON (reverse tilt orientation). - Press
.
Screen Reverse
To set the display orientation on the Intimidator Spot 160, follow the
instructions below:
- Press
- Use
or to select Setup. - Press
. - Use
or to select Screen Reverse. - Press
. - Use
or to select OFF (normal display orientation) or ON (reverse display orientation). - Press
.
Pan Angle
To set the pan angle range on the Intimidator Spot 160, do the following:
- Press
- Use
or to select Setup. - Press
. - Use
or to select Pan Angle. - Press
. - Use
or to select from 540 (540°), 360 (360°), or 180 (180°). - Press
.
Tilt Angle
To set the tilt angle range on the Intimidator Spot 160, follow the
instructions below:
- Press
- Use
or to select Setup. - Press
. - Use
or to select Tilt Angle. - Press
. - Use
or to select from 270 (270°), 180 (180°), or 90 (90°). - Press
.
Totem Mode
To activate the Totem mode, do the following:
- Press
- Use
or to select Setup. - Press
. - Use
or to select Totem Mode. - Press
. - Use
or to select OFF (normal range of motion), UP (restricts the pan and tilt motion for overhead mounting), or DOWN (restricts the pan and tilt motion for surface/floor mounting). - Press
.
Indicator
To enable or disable the LED indicator, do the following:
- Press
- Use
or to select Setup. - Press
. - Use
or to select Indicator. - Press
. - Use
or to select OFF (disabled) or ON (enabled). - Press
.
Flash if DMX
To enable or disable the LED indicator flashing to indicate DMX, do the
following:
- Press
- Use
or to select Setup. - Press
. - Use
or to select Flash if DMX. - Press
. - Use
or to select OFF (will not indicate DMX) or ON (Will indicate DMX). - Press
.
Reset
To reset all functions on the Intimidator Spot 160, do the following:
- Press
- Use
or to select Setup. - Press
. - Use
or to select Reset. - Press
.
System Information
To view the system information on the Intimidator Spot 160, do the following:
- Press
- Use
or to select Sys Info. - Press
.
IRC-6 Infrared Remote Control
The Intimidator Spot 160 is compatible with the IRC-6 infrared remote control from Chauvet. To set the Intimidator Spot 160 to IR mode, follow the instructions below:
- Press
- Use
or to select Run Mode. - Press
. - Press
or to select IR. - Press
.
IRC-6 Operation
The list below describes which features each button controls:
-
– Keeps shutter closed. -
– Activates Auto mode. Use <+>, <->, or <0>–<9> to select an auto program. -
– Activates Sound mode. -
– Activates Strobe control. Use <+> or <-> to increase or decrease the strobe speed from 00 (off) to 13, or from 14–20 for a pulse strobe. -
– Sets Pan/Tilt Speed. Use <+> or <-> to increase or decrease the pan/tilt speed from 000 (fastest) to 255 (slowest) -
– Sets Sound Sensitivity. Use <+> or <-> to increase or decrease the sensitivity from 001 (lowest) to 100 (highest) - <%> – Sets Dimmer value. Use <+> or <-> to widen or narrow the shutter.
-
– Cycles through static gobos. -
– Cycles through static colors. -
– Sets color wheel rotation speed. Use <+> or <-> to increase or decrease the speed from 000 (slowest) to 100 (fastest). Press to toggle direction. -
– Sets gobo wheel rotation speed. Use <+> or <-> to increase or decrease the speed from 000 (slowest) to 100 (fastest). Press to toggle direction. - – Activates Auto Color/Gobo mode.
- – Sets manual Pan/Tilt values. Press to toggle between pan and tilt. Use <+> or <-> to increase or decrease the pan/tilt value, from 000–255.
-
/ – sets manual Zoom and Focus values. Press
/ to toggle between zoom and focus. Use <+> or <-> to increase or decrease the zoom/ focus value, from 000–255.
-
– Sets manual Prism values. Use <+> or <-> to increase or decrease the prism value, from 000–255. - <+> – Increases a value when in a function.
- <-> – Decreases a value when in a function.
- <0>–<9> – Selects Auto programs 0–9.
Master/Slave Mode
The Master/Slave mode allows a single Intimidator Spot 160 product (the “master”) to control the actions of one or more Intimidator Spot 160 products (the “slaves”) without the need of a DMX controller. The master product will be set to operate in either standalone mode or with the IRC-6, whereas the slave products will be set to operate in slave mode. Once set and connected, the slave products will operate in unison with the master product. Configure the products as indicated below.
Slave products:
- Press
- Use
or to select Run Mode. - Press
. - Use
or to select Slave. - Press
. - Use
or to select from Slave1, Slave2, Slave3, or Slave4. - Select Slave1 for 100% synchronized actions.
- Select Slave2, Slave3, and/or Slave4 for delayed actions, creating a wave effect.
- Press
. - Connect the DMX input of the first slave product to the DMX output of the master product.
- Connect the DMX input of the subsequent slave products to the DMX output of the previous slave product.
- Finish setting and connecting all the slave products.
Master product:
- Set the master product to operate in standalone mode or with the IRC-6.
- Make the master product the first product in the DMX daisy chain.
- Configure all the slave products before connecting the master to the daisy chain.
- Never connect a DMX controller to a DMX string configured for Master/Slave operation because the controller may interfere with the signals from the master.
- Do not connect more than 31 slaves to the master.
Maintenance
Product Maintenance
Dust build-up reduces light output performance and can cause overheating. This can lead to reduction of the light source’s life and/or mechanical wear. To maintain optimum performance and minimize wear, clean your lighting products at least twice a month. However, be aware that usage and environmental conditions could be contributing factors to increase the cleaning frequency.
To clean the product, follow the instructions below:
- Unplug the product from power.
- Wait until the product is at room temperature.
- Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external surface/vents.
- Clean all transparent surfaces with a mild soap solution, ammonia-free glass cleaner, or isopropyl alcohol.
- Apply the solution directly to a soft, lint-free cotton cloth or a lens-cleaning tissue.
- Softly drag any dirt or grime to the outside of the transparent surface.
- Gently polish the transparent surfaces until they are free of haze and lint.
- Always dry the transparent surfaces carefully after cleaning them.
- Do not spin the cooling fans using compressed air because they could be damaged.
Technical Specifications
Dimensions and Weight
- Length: 8.2 in (207 mm)
- Width: 5.9 in (149 mm)
- Height: 12 in (308 mm)
- Weight: 8.8 lb (4.0 kg)
Note : Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply Type | Range | Voltage Selection |
---|---|---|
Switching (internal) | 100 to 240 VAC, 50/60 Hz | Auto-ranging |
Parameter | 120 V, 60 Hz | 230 V, 50 Hz |
Consumption | 60 W | 60 W |
Operating current | 0.8 A | 0.4 A |
Power-linking current (products) | 9 products | 16 products |
Power I/O | U.S./Worldwide | UK/Europe |
Power input connector Power output connector Power cord plug
Light Source
| ****
Edison (U.S.)
| ****
Local plug
Type| Color| Quantity| Power| Current| Lifespan
LED| Cool white| 1| 32 W| 2.3 A| 50,000 hours
Returns
In case you need to get support or return a product:
- If you are located in the U.S., contact Chauvet World Headquarters.
- If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
- If you are located in Benelux, contact Chauvet Europe BVBA.
- If you are located in France, contact Chauvet France.
- If you are located in Germany, contact Chauvet Germany.
- If you are located in Mexico, contact Chauvet Mexico.
- If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local distributor. See www.chauvetdj.com for distributors outside the U.S., UK, Ireland, Benelux, France, Germany, or Mexico.
If you are located outside the U.S., UK, Ireland, Benelux, France, Germany, or Mexico, contact your distributor of record and follow their instructions on how to return Chauvet products to them. Visit our website www.chauvetdj.com for contact details.
Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause for the return. To submit a service request online, go to www.chauvetdj.com/service-request. Send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet will not issue call tags. Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA number. Write the RMA number on a properly affixed label. DO NOT write the RMA number directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place it inside the box:
- Your name
- Your address
- Your phone number
- RMA number
- A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be your responsibility. FedEx packing or double- boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned product(s).
Contact Us
Chauvet World Headquarters
Address : 5200 NW 108th Ave.
Voice : 844-393-7575 Sunrise, FL
33351
Fax : 954-756-8015
Voice : 954-577-4455
Email :
chauvetcs@chauvetlighting.com
Fax : 954-929-5560
Toll Free: 800-762-1084
Website : www.chauvetdj.co
Chauvet Europe Ltd
Address : Unit 1C
Email : UKtech@chauvetlighting.eu
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
Website : www.chauvetdj.euNG16 6NT
Voice : +44 (0) 1773 511115
Fax : +44 (0) 1773 511110
Chauvet Europe BVBA
Address : Stokstraat 18
9770 Kruishoutem
Belgium
Voice : +32 9 388 93 97
Email:BNLtech@chauvetlighting.eu
Website:www.chauvetdj.eu
Chauvet France
Address: 3, Rue Ampère
91380 Chilly-Mazarin France
Voice : +33 1 78 85 33 59
Email:FRtech@chauvetlighting.fr
Website:www.chauvetdj.eu
Chauvet Germany
Address: Bruno-Bürgel-Str. 11
28759 Bremen Germany
Voice : +49 421 62 60 20
Email:DEtech@chauvetlighting.de
Website:www.chauvetdj.eu
Chauvet Mexico
Address: Av. de las Partidas 34 – 3B
(Entrance by Calle 2)
Zona Industrial Lerma
Lerma, Edo. de México, CP 52000
Voice: +52728-690-2010
Email:servicio@chauvet.com.mx
Website:www.chauvetdj.mx
Visit the applicable website above to verify our contact information and instructions to request support. Outside the US, UK, Ireland, Mexico, France, Germany, or Benelux, contact the dealer of record.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>