SNOW JOE 24V-X2-SB21-RM Cordless Snow Blower Owner’s Manual

SNOW JOE 24V-X2-SB21-RM Cordless Snow Blower

Safety Instructions

All Operators Must Read These
Instructions Before Use
Read all instructions when using cordless snow blowers. Basic safety precautions should always be followed to reduce the risk of fire, electric shock, and personal injury.

General Safety Rules

Notice the personal safety alert symbol m used in this manual to draw your attention to a WARNING given along with the particular operating instruction. This means that the operation requires special ATTENTION, CAUTION, and AWARENESS.

• Keep work area clean and well lit – Cluttered, dark areas invite accidents.•
• Keep bystanders away – All bystanders and pets should be kept a safe distance away from the work area.
•   Dress properly – Do not wear loose clothing or jewelry. They can get caught in moving parts. Protective rubber gloves and non-slip footwear are recommended when working outdoors.
• Use the right product – Do not use this machine for any job except that for which it is intended.
•   CAUTION! – Exercise caution to avoid slipping or falling. Wear protective footwear that will protect your feet and improve your footing on slippery surfaces.
• Use safety glasses – Also use safety footwear, snug-fitting clothing, protective gloves, hearing and head protection.
•   Do not force the snowblower – Use the snowblower at the rate for which it was designed to ensure optimal performance and safe operation.
• Stay alert – Watch what you are doing. Use common sense. Do not operate the snowblower when you are tired or under the influence of alcohol or drugs.
•   Do not overreach – Keep proper footing and balance at all times.
•   Store indoors – When not in use, the snowblower should be kept dry and stored out of the reach of children in a high or locked place.
•   Maintain snowblower with care – Follow instructions for lubricating and changing accessories.

warning! Always disengage the switch bar lever and remove the battery packs before making any adjustments, inspecting, servicing, changing accessories, cleaning the snow blower, or when any other dangerous conditions are present. Any such operation should be performed after revolving parts inside the snow blower stop completely. Such preventive safety measures reduce the risk of starting the power tool accidentally.

warning! When replacing any parts, you must strictly observe the instructions and procedures described in this user manual. Special care should be paid to any rubber parts, since these parts may increase the motor load and decrease its mechanical power if damaged.

warning! If you notice that the snowblower is not running properly or hear abnormal sounds from the motor when it is in use, immediately stop the machine, remove the batteries, and contact your service center.

• Surfaces – This snow blower is intended for use on paved surfaces. Do not use on gravel, stone or other unpaved surfaces unless the snowblower is adjusted for such surfaces according to the instructions given in the operator’s manual.

• Moving parts present risks – Keep your face, hair, clothing, hands, and feet away from moving parts.
  All guards and safety attachments must be installed properly before using the unit. Shut off and disconnect the batteries before touching any parts other than the handles and switch.

• Avoid unintentional starting – Make sure the safety lock button and the switch bar lever are in the off position before inserting the batteries in the unit. Do not carry the snowblower with the safety lock button and the switch bar lever engaged.

• Do not overreach – Maintain proper footing and balance at all times. Place heels firmly on the ground and tightly grasp the handlebar. Watch for uneven surfaces and do not overreach. In case you fall or collide with the snowblower, inspect the unit for any damages or cracks. When stepping backward, be careful to avoid obstacles beneath your feet or behind you to avoid falling.

•  Wear rubber boots when operating the snowblower.

•  Operation of the snowblower in the hand-held position is unsafe, except in accordance with the special instructions for such use provided in the operator’s manual.

•  Keep guards in place and in working order.

WARNING! If the snowblower strikes any object, follow these steps:

1.  Stop the snowblower. Remove the batteries.
2.  Inspect for damage.
3.  Repair any damage before restarting and operating the snowblower.

Electric Safety

WARNING! Read all safety warnings and instructions. Failure to follow the warnings and instructions may result in electric shock, fire, and/or serious injury.

1.  Prevent unintentional starting. Ensure the switch is in the off-position before connecting with battery packs, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing an appliance that have the switch on invites accidents.
2.  Remove the battery packs from the appliance before making any adjustments, changing accessories, or storing appliances. Such preventive safety measures reduce the risk of starting the appliance accidentally.
3.  Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
4.  Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.
5.  When battery packs are not in use, keep them away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
6.  Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
7. Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
8.  Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 105ºF (40.5ºC) may cause an explosion.
9. Follow all charging instructions and do not charge the battery packs or appliances outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the batteries and increase the risk of fire.
10.  Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
11.  Do not modify or attempt to repair the appliance or the battery packs except as indicated in the instructions for use and care.

Battery & Charger
We pay a great deal of attention to the design of every battery pack to ensure that we supply you with batteries that are safe, durable and have a high energy density. The battery cells have a wide range of safety devices. Each individual cell is initially formatted and its electrical characteristic curves are recorded. This data is then used exclusively to be able to assemble the best possible battery packs.

Despite all the safety precautions, caution must always be exercised when handling batteries. The following points must be obeyed at all times to ensure safe use. Safe use can only be guaranteed if undamaged cells are used. Incorrect handling of the battery packs can cause cell damage.

IMPORTANT! Analyses confirm that incorrect use and poor care of high- performance batteries are the main factors responsible for personal and/or product damage.

WARNING! Read all safety warnings and instructions. Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.

WARNING! Use appliances only with specifically designated battery packs (see page 18 for all specifically designated battery packs). Unauthorized battery packs may create a risk of injury and fire.

CAUTION! To reduce the risk of injury, charge the iON+ 24V lithium-ion battery packs only in the designated iON+ 24V lithium-ion charger. Other types of chargers present risk of fire, personal injury and damage. Do not wire a battery pack to a power supply plug or car cigarette lighter. Such misuse will permanently disable or damage the battery packs.

• Avoid dangerous environments – Do not charge the battery packs in rain, snow or in damp or wet locations. Do not use the battery packs or charger in the presence of explosive atmospheres (gaseous fumes, dust or flammable materials) because sparks may be generated when inserting or removing the battery packs, which could lead to a fire.

• Charge in a well-ventilated area – Do not block the charger vents. Keep them clear to allow for proper ventilation. Do not allow smoking or open flames near a charging battery pack. Vented gases may explode.
  NOTE: The safe temperature range for the batteries is 41°F – 105ºF (5°C – 40.5°C). Do not charge the batteries outside in freezing weather; charge them at room temperature.

• Maintain charger cord – When unplugging the charger, pull the plug, not the cord, from the receptacle to reduce the risk of damage to the electrical plug and cord. Never carry the charger by its cord or yank it by the cord to disconnect it from the receptacle. Keep the cord away from heat, oil and sharp edges. Make sure the cord will not be stepped on, tripped over or subjected to damage or stress when the charger is in use. Do not use the charger with a damaged cord or plug. Replace a damaged charger immediately.

• Do not use an extension cord unless it is absolutely necessary – Using the wrong, damaged or improperly wired extension cord poses a risk of fire and electric shock. If an extension cord must be used, plug the charger into a properly wired 16 gauge or larger extension cord with the female plug matching the male plug on the charger. Make sure that the extension cord is in good electrical condition.

• Charger 24VCHRG-DPC is rated for 120 volt AC only – The charger must be plugged into an appropriate receptacle.

• Use only recommended attachments – Use of an attachment not recommended or sold by the battery charger or battery pack manufacturer may result in risk of fire, electric shock or personal injury.

• Unplug the charger when not in use – Make sure to remove battery packs from the unplugged charger.

WARNING! To reduce the risk of electric shock, always unplug the charger before performing any cleaning or maintenance. Do not allow water to flow into the charger. Use a Ground Fault Circuit Interrupter (GFCI) to reduce shock hazards.

• Do not burn or incinerate battery packs – Battery packs may explode, causing personal injury or damage. Toxic fumes and materials are created when battery packs are burned.•

• Do not crush, drop or damage battery packs – Do not use the battery packs or charger if they have sustained a sharp blow, been dropped, run over or have been damaged in any way (i.e. pierced with a nail, hit with a hammer, stepped on, etc.).

• Do not disassemble – Incorrect reassembly may pose
  a serious risk of electric shock, fire or exposure to toxic battery chemicals. If the batteries or charger are damaged, contact an authorized Snow Joe® + Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at
  1- 866-SNOW JOE (1-866-766-9563) for assistance.

• Battery chemicals cause serious burns – Never let a damaged battery pack contact the skin, eyes or mouth. If a damaged battery pack leaks battery chemicals, use rubber or neoprene gloves to safely dispose of it. If skin is exposed to battery fluids, wash the affected area with soap and water and rinse with vinegar. If eyes are exposed to battery chemicals, immediately flush with water for 20 minutes and seek medical attention. Remove and dispose of contaminated clothing.

•   Do not short circuit – A battery pack will short circuit if a metal object makes a connection between the positive and negative contacts on the battery pack. Do not place a battery pack near anything that may cause a short circuit, such as paper clips, coins, keys, screws, nails and other metallic objects. A short-circuited battery pack poses a risk of fire and severe personal injury.

• Store your battery packs and charger in a cool, dry place – Do not store the battery packs or charger where temperatures may exceed 105ºF (40.5ºC), such as in direct sunlight or inside a vehicle or metal building during the summer.

Information about the batteries

1. The battery packs supplied with your cordless snow blower are only partially charged. The battery packs have to be charged completely before you use the tool for the first time.

2.  For optimum battery performance, avoid low discharge cycles by charging the battery packs frequently.

3.  Store the battery packs in a cool place, ideally at 59°F (15°C) and charged fully.

4.  Lithium-ion batteries are subject to a natural aging process. The battery packs must be replaced at the latest when the capacity falls to just 80% of the capacity when new. Weakened cells in an aged battery pack are no longer capable of meeting the high power requirements needed for the proper operation of your snow blower, and therefore pose a safety risk.

5.  Do not throw battery packs into an open fire as this poses a risk of explosion.

6.  Do not ignite the battery packs or expose them to fire.

7.  Do not exhaustively discharge batteries. The exhaustive discharge will damage the battery cells. The most common cause of the exhaustive discharge is lengthy storage or non-use of partially discharged batteries. Stop working as soon as the performance of the battery falls noticeably or the electronic protection system triggers. Place the battery packs in storage only after it has been fully charged.

8.  Protect the batteries and the tool from overloads. Overloads will quickly result in overheating and cell damage inside the battery housing even if this overheating is not apparent externally.

9.  Avoid damage and shocks. Immediately replace batteries that have been dropped from a height of more than one meter or those that have been exposed to violent shocks, even if the housing of the battery pack appears to be undamaged. The battery cells inside the battery may have suffered serious damage. In such instances, please read the waste disposal information for proper battery disposal.

10.  If the battery packs suffer overloading and overheating, the integrated protective cutoff will switch off the equipment for safety reasons. If this situation happens, stop the tool and let the batteries cool down for a few minutes before restarting.
    IMPORTANT! Do not engage the switch bar lever any more if the protective cut-off has been activated. This may damage the battery packs.

11.  Use only original battery packs. The use of other batteries poses a fire risk and may result in injuries or an explosion.

Information about the charger and the charging process

1.  Please check the data marked on the rating plate of the battery charger. Be sure to connect the battery charger to a power supply with the voltage marked on the rating plate. Never connect it to a different mains voltage.

2.  Protect the battery charger and its cord from damage. Keep the charger and its cord away from heat, oil and sharp edges. Have damaged cords repaired without delay by a qualified technician at an authorized Snow Joe® + Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE
   (1-866-766-9563).

3.  Electrical plugs must match the outlet. Never modify the plug in any way. Do not use any adapter plugs with grounded appliances. Unmodified plugs and matching outlets will reduce the risk of electric shock.

4.  Keep the battery charger, battery packs and the cordless tool out of the reach of children.

5.  Do not use the supplied battery charger to charge other cordless tools.

6. During periods of heavy use, the battery packs will become warm. Allow the battery packs to cool to room temperature before inserting them into the charger to recharge.

7.  Do not overcharge batteries. Do not exceed the maximum charging times. These charging times only apply to discharged batteries. Frequent insertion of a charged or partially charged battery pack will result in overcharging and cell damage. Do not leave batteries in the charger for days on end.

8. Never use or charge a battery if you suspect that it has been more than 12 months since the last time they were charged. There is a high probability that the battery pack has already suffered dangerous damage (exhaustive discharge).

9. Charging batteries at a temperature below 41°F (5°C) will cause chemical damage to the cells and may cause a fire.

10.  Do not use batteries that have been exposed to heat during the charging process, as the battery cells may have suffered dangerous damage.

11.  Do not use batteries that have suffered curvature or deformation during the charging process or those that exhibit other atypical symptoms (gassing, hissing, cracking, etc.)

12.  Never fully discharge the battery packs (maximum recommended depth of discharge is 80%). A complete discharge of the battery packs will lead to premature aging of the battery cells.

Protection from environmental influences

1.  Wear suitable work clothes. Wear safety goggles.

2.  Protect your cordless tool and the battery charger from moisture and rain. Moisture and rain can cause dangerous cell damage.

3. Do not use the cordless tool or the battery charger near vapors and flammable liquids.

4. Use the battery charger and cordless tools only in dry conditions and at an ambient temperature of 50ºF – 104°F (10°C – 40°C).

5.  Do not keep the battery charger in places where the temperature is liable to reach over 105°F (40.5°C).
   In particular, do not leave the battery charger in a car that is parked in the sunshine.

6.  Protect batteries from overheating. Overloads, overcharging and exposure to direct sunlight will result in overheating and cell damage. Never charge or work with batteries that have been overheated – replace them immediately, if possible.

7.  Store the charger and your cordless tool only in dry locations with an ambient temperature of 50ºF – 104°F
   (10°C – 40°C). Store your lithium-ion battery packs in a cool, dry place at a temperature of 50 – 68°F (10 – 20°C). Protect the battery packs, charger and cordless tool from humidity and direct sunlight. Only place fully charged batteries in storage.

8.  Prevent the lithium-ion battery packs from freezing. Battery packs that were stored below 32°F (0°C) for more than 60 minutes must be discarded.

9.  When handling batteries, be wary of electrostatic charge. Electrostatic discharges can damage the electronic protection system and the battery cells. Avoid electrostatic charging and never touch the battery poles.

Additional Safety Instructions

Safety Instructions for Walk-Behind Snow Blowers

• Read the operator’s manual carefully – Learn your snow blower’s applications and limitations as well as the specific potential hazards related to this machine. Do not use this machine for any purpose other than the one for which it was designed. Failure to adhere to these precautions may cause mechanical defaults, serious damage, or personal injury.

• Preliminary unit inspection – Thoroughly inspect the unit before use. Make sure all the parts are secure and installed correctly. If you notice any abnormalities, do not use the machine until it has been properly repaired. Always perform a test run the first time you use the snow blower or after replacing parts to ensure that the unit is functioning properly.

• Preliminary area inspection – Clear the area to be plowed before each use. Remove all objects such as rocks, broken glass, nails, wire, or string, which can be thrown by or become entangled in the snowblower. Keep the area of operation clear of all people, children, and pets.

• Excessive force – The snowblower was designed to respond at a certain rate for various snow conditions for optimal safety and performance. Do not force it; keep the applied pressure constant throughout its operation.

• Malfunctioning switch – Do not use the snowblower if the switch does not turn it on and off. Any appliance that cannot be controlled by the switch is not safe to use and must be repaired.

• Hitting an object – If the snowblower accidentally strikes an object, first stop the snow blower and remove the batteries; next, inspect for damage; finally, repair or replace any damaged part before restarting and operating the snowblower.

• Discharge chute safety – Never direct the snow discharge chute at the operator, at bystanders, at vehicles, or at windows. The discharged snow, which may contain foreign objects accidentally picked up by the snow blower, can cause serious damage and personal injury. Do not use your hands to unclog the discharge chute. Stop the motor before removing debris.

• Hand-held operating position – Operation of the snowblower in the hand-held position is unsafe.

• Abnormal operation – If you find that the snowblower
  is not running properly or hear abnormal sounds or feel abnormal vibrations from the motor, immediately stop the machine, remove the batteries, and contact an authorized Snow Joe® + Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOW JOE (1-866-766-9563) for assistance.

• Noise control – When using the snowblower, respect the local laws and regulations regarding noise control and environmental protection. To avoid noise disturbance,
  you should carefully decide upon an appropriate operation time and consider the surrounding conditions.

• When work is completed – Remove the battery packs from the snowblower when not in use, when changing accessories, and before performing any maintenance task.

• Store safely – Store the snowblower indoors in a dry area between uses. Keep in a locked area, where children and unauthorized users cannot gain access. Never store the snow blower with the battery packs installed. It may cause damage and injury.

• Maintain for safety and longevity – Check for misalignment or binding of moving parts, breakage of parts, and any other conditions that may affect the unit’s operation. If damaged, repair or replace the damaged part before use. Use only those replacement parts made for your model. When replacing any parts, you must strictly observe the instructions and procedures described in this manual. Special care should be paid to any rubber parts, since these parts may increase the motor load and decrease its mechanical power if damaged.

• Rotating parts – Do not put hands or feet near or under rotating parts. Keep clear of the discharge opening at all times.•

• Hidden hazards – Exercise extreme caution when operating on or crossing gravel drives, walks, or roads. Stay alert for hidden hazards or traffic.

•  Exercise extreme caution when operating on slopes. Never operate the machine at high transport speeds
  on slippery surfaces. Look behind and use care when operating in reverse.

•  Never operate the snow blower without good visibility or light. Always be sure of your footing, and keep a firm hold on the handles. Walk; never run.

•  Do not overload the machine capacity by attempting to clear snow at too fast a rate.

•  Never allow children to operate the equipment. Never allow adults to operate the equipment without proper instruction.

•  Always wear safety glasses or eye shields during operation or while performing an adjustment or repair to protect eyes from foreign objects that may be thrown from the machine.

Clearing a Clogged Discharge Chute
Hand contact with the rotating impeller inside the discharge chute is the most common cause of injury associated with snow blowers. Never use your hand to clean out the discharge chute.
To clear the chute:

1. SHUT THE MOTOR OFF!
2.  Wait 10 seconds to be sure the impeller blades have stopped rotating.
3.  Always use a clean-out tool, not your hands.

Safety Symbols

The following table depicts and describes safety symbols that may appear on this product. Read, understand and follow all instructions on the machine before attempting to assemble and operate.

Know Your Cordless Snow Blower
Read the owner’s manual and safety rules carefully before operating your cordless snow blower. Compare the illustration below to the actual unit in order to familiarize yourself with the location of the various controls and adjustments. Save this manual for future reference.

1. Soft grip
2.  Switch bar lever
3.  Light switch
4.  LED light
5.  Chute control lever
6.  Upper handle frame
7.  Middle handle frame
8.  Upper handle knob + bolt (2)
9.  Auxiliary handle
10. Chute Deflector
11.  Deflector knobs and carriage bolts (2)
12.  Discharge chute
13. Battery indicator
14.  Push-lock button
15.  24V iON+ lithium-ion batteries (24VBAT) featuring exclusive EcoSharp® (2)
16.  Charger plug
17.  24V iON+ lithium-ion dual-port charger (24VCHRG-DPC)
18.  Push button for battery indicator
19.  Scraper blade
20.  Auger blade
21. Wheels (2)
22. Lower handle
23.  Lower handle knob + square J bolt (2)
24.  Cable clip
25.  Battery compartments (2)
26.  Upper handle lock
27.  Switch box
28.  Safety lock button

Technical Data

• Motor …………………………………………. 1000 W Brushless

• Battery Voltage*……………………………. 48 V D.C. (2 x 24V)

• Battery Capacity…………………………… 4.0 Ah each

• Battery Runtime Max ……………………. 25 mins

• Clears up to 1,350 sq ft
  of 3″ snow

• Charger Input ……………………………… 120 V AC,
  60 Hz, 160 W

• Charger Output ……………………………. 26 V DC, 2 x 2.2 A

• Charging Time …………………………….. 1 hr 50 min

• No Load Speed …………………………… 1850 ± 10% rpm

• Rotor ………………………………………….. Steel auger with
  2 rubber blades

• Clearing Width …………………………….. 21 in. (53 cm)

• Depth of Snow Cut ………………………. 8 in. (20 cm)

• Throw Distance Max …………………….. 20 ft (6 m)

• Plowing Capacity Max ………………….. 705 lbs/min (320 kg/min)

• Stages ……………………………………….. Single-stage

• Type of Snow ………………………………. Light, fluffy

• Directional Control ……………………….. 180º adjustable chute

• LED Light ……………………………………. 3 W

• Tire size ……………………………………… 8 in (20 cm)

• Weight (without batteries) ……………… 31.9 lbs (14.5 kg)

• Weight (with batteries) ………………….. 35.6 lbs (16.14 kg)

Generates 48 V max with two 24 V lithium-ion batteries. Initial no-load voltage, per fully charged battery, peaks at 24 V. Nominal voltage under typical load is 21.6 V.

Unpacking

Carton Contents:

• Cordless snowblower
•  Upper handle frame
•  Middle handle frame
•  Chute deflector
•  Handle knobs/Deflector knobs (6)
•  Handle bolts (2)
•  Square J-bolts (2)
•  Carriage bolts (2)
•  Rubber washers (2)
•  24V iON+ lithium-ion batteries (2)
•  24V iON+ lithium-ion dual-port charger
•  Manuals with registration car

1. Carefully remove the cordless snow blower and check to see that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or damage occurred during shipping. If you find damaged or missing parts, DO NOT return the unit to the store. Please call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

NOTE: Do not discard the shipping carton and packaging material until you are ready to use the cordless snow blower. The packaging is made of recyclable materials. Properly dispose of these materials in accordance with local regulations or save the packaging for long-term product storage.

IMPORTANT! The equipment and packaging material are not toys. Do not let children play with plastic bags, foils or small parts. These items can be swallowed and pose a suffocation risk!

Battery Pack Operation
The equipment is powered by 2 lithium-ion batteries. The battery packs are completely sealed and maintenance-free.

WARNING! The cordless snow blower can only be powered by both of the batteries together. One battery cannot provide sufficient power to the tool. Make sure to use two batteries of the same voltage and the same capacity. Using the tool with batteries of different capacities will cause damage to the batteries.

Battery Charge Level Indicator
The battery packs are equipped with a push-button for checking the charge level. Simply press the push button to read off the battery charge level from the LEDs of the battery indicator:

•  All 3 level monitoring LEDs are lit: Battery charge level is high.•
• 2 level monitoring LEDs are lit: Battery charge level is decreasing. Stop work as soon as possible.
•  1 level monitoring LED is lit: Battery is flat. Stop work IMMEDIATELY and charge the battery. Otherwise the battery’s service life will be greatly shortened.

NOTE: If the charge level button does not appear to be working, place the battery pack on the charger and charge as needed.
NOTE: Immediately after using the battery packs, the charge level button may display a lower charge than it will if checked a few minutes later. The battery cells “recover” some of their charge after resting.

Charger Operation

WARNING! Charge only iON+ 24V lithium-ion battery packs with their compatible iON+ 24V lithium-ion charger. Other types of batteries may cause personal injury and damage. To reduce the risk of electric shock, do not allow water to flow into the charger’s AC/DC plug.

When to Charge the iON+ 24VBAT

Lithium-ion Batteries
NOTE: The iON+ 24VBAT lithium-ion battery packs do not develop a “memory” when charged after only a partial discharge. Therefore, it is not necessary to run down the battery packs before charging.

• Use the battery indicator lights to determine when to charge your iON+ 24VBAT lithium-ion battery packs.
• You can “top-off” your battery pack’s charge before starting a big job or after a long day of use.

Charging the Batteries

1.  Open the battery compartment covers to expose the batteries. Press the push-lock buttons on the batteries to pull them out of the equipment (Fig. 1).

2. Check that the mains voltage is the same as that marked on the rating plate of the battery charger. Then, insert the charger’s plug into the electrical wall outlet. When you plug in the charger, two green lights will illuminate and stay green (Fig. 2).|

3. Place the battery packs into the charger by sliding the packs to lock them into position. When you insert the batteries into the charger, the two green lights will go off, and the red lights will illuminate to indicate that the batteries are charging (Fig. 3).

4.  When the charger lights turn green, the batteries are fully charged (Fig. 3).
   NOTE: A fully discharged pack with an internal temperature in the normal range will fully charge in 1 hr 50 mins (between 32ºF/0ºC and 113ºF/45ºC).

5.  If the light indicators do not come on at all, check that the battery packs are fully seated into the bay. Remove the battery packs and reinsert. If the problem persists, contact an authorized Snow Joe® + Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at 1- 866-SNOWJOE (1-866-766-9563) for assistance.

6.  When charging is complete, remove the batteries from the charger (Fig. 4).

7. Timely recharging of the batteries will help prolong the batteries’ life. You must recharge the battery packs when you notice a drop in the equipment’s power.

IMPORTANT! Never allow the battery packs to become fully discharged as this will cause irreversible damage to the batteries.

Assembly

Assembling the handles

1.  Mount the middle handle frame onto the lower handlesand align the holes. Join the handle frames with 2 sets of handle knob + square J-bolt as shown (Fig. 5).

2.  Unclip the upper handle locks on both sides of the upper handle frame, and unfold the upper handle frame. Clip the locks to lock the handle frame in position (Fig. 6).

3.  Fit and secure the upper handle frame onto the middle handle frame with 2 sets of handle knob + bolt as shown (Fig. 7).

4.  Clip the cable in the cable clips located on middle handle frame.

Discharge Chute Assembly

1.  Slide the chute deflector onto the discharge chute, asshown (Fig. 8).

2.  Insert the washers into the middle of the chute connection,pass the carriage bolts through from the inside of the chute, and tighten with the deflector knobs on each side (Figs. 9 – 10).
   

CAUTION! Ensure the carriage bolt is fully aligned with square hole on the chute to ensure a secure fit. Then, tighten completely.

Operation

WARNING! Keep the area to be cleared free of stones, toys or other foreign objects that the auger blades might pick up and throw. Such items could be covered by snow and are easy to overlook, so be sure to conduct a thorough inspection of the area before beginning work.

NOTE : Before using this machine, make sure that the snow blower’s auger blades are firmly secured with screws. Perform a test run to ensure that the auger turns freely.

Starting + Stopping

1.  Open the battery compartment covers and slide both battery in until they click to lock into position. Close the battery compartment covers (Fig. 11).

2.  While depressing the safety lock button, pull theswitch bar lever toward you. Once the machine powers on, release the safety lock button and begin operation (Fig. 12). The machine can only be started by depressing the safety lock button first, followed by squeezing the switch bar lever; reverse operation will not start the machine.

3. To power off, release your grip on the switch bar lever.

Operating Tips

WARNING! Foreign objects, such as rocks, broken glass, nails, wire, or string, can be picked up and thrown by the snow blower, causing serious personal injury. Remove all foreign objects from the area to be plowed before operating the snow blower.

1.  Keep the area of operation free of foreign objects that can become thrown by the blades. Perform a thorough inspection of the area since some objects may be hidden from view by surrounding snow. If the snow blower hits an obstruction or picks up a foreign object during use, stop the snow blower, remove the batteries, remove the obstruction, and inspect the unit for damage. Repair or replace any damaged part before restarting and operating the unit.
2. Keep children, pets, and bystanders away from the area of operation. Be aware that the normal noise of the machine when turned on may make it difficult for you to hear approaching people.
3. When moving the snow blower, use the wheels on one side as the pivot point. Slightly tilt the snow blower on this pivot point to move it forward or backward.
4. Start your clearing path outward, throwing snow in a back and forth motion. To clear in the opposite direction, pivot the snow blower on its wheels. Make sure to overlap clearing paths.
5.  Note the wind direction. If possible, move in the same direction as the wind so that the snow is not thrown against the wind (and thus back into your face and on the just cleared path).
6.  Do not push the snow blower with excessive force. You should push the machine gently and evenly in accordance with the unit’s throw rate.
7.  Do not apply additional man-made load to the motor since this may cause motor damage.
8.  Some parts of the snow blower may freeze under extreme temperature conditions. Do not attempt to operate the snow blower with frozen parts. If the parts freeze while the snow blower is in use, stop the snow blower, remove the batteries, and inspect for frozen parts. Free all parts before restarting or operating the snow blower. Never force controls that have frozen.
9.  When working on pebbles, gravel, or unpaved surfaces, avoid throwing loose surface material along with the snow by pushing down on the handle to raise the scraper at the base of the unit above the pebbles or gravel.
10.  For larger areas, a definite pattern of operation is required to thoroughly clean an area of snow. These patterns will not only avoid throwing snow in unwanted places, but will also eliminate the need for a second removal of snow (Fig. 13).

Pattern A: Throw the snow to the right of left side where possible. For areas such as a long driveway, it is advantageous to start in the middle. Plow from one end to the other, throwing snow to both sides.
Pattern B : If the snow can only be thrown to one side of the area to be cleared, start on the opposite side.

Headlights

1.  The snow blower is equipped with a LED light that canbe used to illuminate the forward path. To utilize the LED light, activate the LED light switch located on top of the LED light (Fig. 14).

NOTE: After you have finished using your snow blower, remember to turn OFF the light switch.

2.  The LED light can be adjusted by moving it up and down as shown (Fig. 15).

Changing Throw Direction and Throw Height

WARNING
Never direct the snow discharge chute at the operator, at bystanders, at vehicles, or at nearby windows. The discharged snow and foreign objects accidentally picked up by the snow blower can cause serious damage and personal injury. Always orient the discharge chute in the opposite direction from where you, bystanders, surrounding vehicles, or windows are located.

1. The discharge chute can be controlled 180 degrees by rotating the chute with the chute control lever (Fig. 16).

2.  The chute deflector on the top of the discharge chute controls the height of the snow stream. Loosen the knobs to raise or lower the deflector to the desired height of snow you wish to throw. Tighten the knobs to secure the deflector (Fig. 17).

Maintenance

To order genuine replacement parts or accessories for the Snow Joe® 24V-X2-SB21-RM cordless snow blower, please visit snowjoe.com or contact the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Lifetime Lubrication (Motor + Auger)
Lubrication is not necessary and may damage the unit. The snow blower is lubricated for lifetime use at the factory before shipment.

General Maintenance Tips

WARNING! Always switch the product off, remove the batteries, and let the product cool completely before inspecting, cleaning, or performing any other maintenance task.

WARNING! Only perform the repairs and maintenance work described in this manual. Any other work must be performed by a qualified technician.

1.  Do not attempt to repair the machine unless you have the proper tools and instructions for disassembly and repair of the machine.
2.  Check bolts and screws at frequent intervals for proper tightness to ensure that the equipment is in safe working condition.
3.  After each snow removal session, run the snow blower for a few minutes to prevent the collector/impeller from freezing. Shut off the motor, wait for all revolving parts to stop completely, and wipe residual ice and snow off the unit. Rotate the chute deflector by the chute control lever several times to remove any excess snow.

Replacing the Scraper Blade
IMPORTANT: Only use original replacement parts specified for this snow blower.

You can purchase a replacement scraper blade (Model ION21SB-PRO-45) and other genuine replacement parts by visiting us online at snowjoe.com or calling our toll-free customer service helpline at 1-866-SNOWJOE (1-866-766-9563). The use of parts that do not meet the original equipment specifications may lead to improper performance of the snow blower, may compromise operator safety and will void the manufacturer’s warranty.

1.  Turn off the snow blower, remove the batteries and wait until the snow blower comes to complete standstill.

2.  The scraper blade is located at the base of the snow blower beneath the auger housing. Detach the worn scraper bar from the snow blower by removing the 3 screws that hold it in place (Fig. 18).

3.  Install the new scraper blade and fasten it securely to the snow blower with 3 screws (Fig. 18).

Replacing the Auger Blades

IMPORTANT: Only use original replacement parts specified for this snow blower.

You can purchase a replacement auger blade (Model iON21SB-PRO-25.4) and other genuine replacement parts by visiting us online at snowjoe.com or calling our toll-free customer service helpline at 1-866-SNOWJOE (1-866-766-9563). The use of parts that do not meet the original equipment specifications may lead to improper performance of the snow blower, may compromise operator safety and will void the manufacturer’s warranty.

NOTE : When replacing worn auger blades, pay close attention to any different types of bolts, washers and nuts and where they are positioned. This will ensure that all parts are installed properly and securely.

1.  Turn off the snow blower, remove the batteries and wait until the snow blower comes to complete standstill.

2.  Replace the worn blades one by one. Detach the first blade by removing the 4 sets of nut and bolt used to secure the auger blade on each side, and the 4 sets of nut and bolt used to secure the blade in the middle (Fig. 19).

3. Detach the second blade by removing the 4 sets of nutand bolt used to secure the it on each side, and the 4 sets of nut and bolt used to secure it in the middle. Rotate the auger by hand to expose all bolts and nuts so it’s easier to be removed (Fig. 20).

4.  Install the new blades one by one by tightening the 8 sets of hardware on both sides and the middle for each blade.

Proper Care for Batteries + Charger

WARNING! To reduce the risk of injury, always unplug the charger and remove the battery packs from the charger before performing any maintenance task. Never disassemble the battery packs or charger. Contact your Snow Joe® + Sun Joe® dealer or the Snow Joe® + Sun Joe® customer service center for ALL repairs.

1.  To reduce the risk of injury and damage, never immerseyour battery packs or charger in liquid or allow any liquid to flow inside these components.
2. Clean out dust and debris from charger vents and electrical contacts by blowing with compressed air.
3.  Use only mild soap on a damp cloth to clean the battery packs and charger, keeping away from all electrical contacts. Certain cleaning agents and solvents are harmful to plastics and other insulated parts. Some of these include gasoline, turpentine, lacquer thinner, paint thinner, chlorinated cleaning solvents, ammonia and household detergents containing ammonia. Never use flammable or combustible solvents around battery packs, battery chargers or tools.
4.  The 24V iON+ lithium-ion battery charger has no serviceable parts.

Storage

1.  Run the machine a few minutes after throwing snow to prevent the auger from freezing.
2.  Examine the cordless snow blower thoroughly for worn, loose or damaged parts. Should you need to repair or replace a part, contact an authorized Snow Joe® +B Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
3.  Clean the snow blower before storing or transporting. Be sure to secure the unit while transporting.
4.  Remove the batteries from the cordless snow blower before storing.
5.  Store the cordless snow blower indoors in a locked, dry place out of the reach of children to prevent unauthorized use or damage.
6.  Maintain safety and instruction labels, as necessary.
7.  Always refer to the Battery + Charger Off-Season Storage section for important details if the snow blower is to be stored for an extended period.

Battery + Charger Off-Season Storage

1.  Do not expose your battery packs or charger to water,rain or allow them to get wet. This could permanently damage the charger and the battery packs. Do not use oil or solvents to clean or lubricate your battery packs as the plastic casing can become brittle and crack, causing a serious risk of injury.
2. Store the battery packs and charger at room temperature away from moisture. Do not store in damp locations where corrosion of terminals may occur. As with other battery pack types, permanent capacity loss can result if the pack is stored for long periods of time at high temperatures (over 120ºF/49ºC).
3. 24V iON+ lithium-ion battery packs maintain their charge during storage longer than other battery pack types.
   As a general practice, it is best to unplug the battery charger and remove the battery packs when they are not in use. Recharge the battery packs every 6 months to 50% capacity (2 lights on) during off-season storage to maintain optimal battery performance.

Battery Caution +  Disposal Information

Always dispose of your battery packs according to federal, state, and local regulations. Contact a recycling agency in your area for recycling locations.

CAUTION! Even discharged battery packs contain some energy. Before disposing, use electrical tape to cover the terminals to prevent the battery packs from shorting,

which could cause a fire or explosion.

WARNING! To reduce the risk of injury or explosion, never burn or incinerate battery packs even if it is damaged, dead or completely discharged. When burned, toxic fumes and materials are emitted into the surrounding atmosphere.

1. Batteries vary according to device. Consult your manual for specific information.
2.  Install only new batteries of the same type in your product (where applicable).
3.  Failure to insert batteries in the correct polarity, as indicated in the battery compartment or manual, may shorten the life of the batteries or cause batteries to leak.
4.  Do not mix old and new batteries.
5. Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel Cadmium, Nickel Metal Hydride, or Lithium-Ion) batteries.
6.  Do not dispose of batteries in fire.
7.  Batteries should be recycled or disposed of as per state and local guidelines.

Service + Support
If your Snow Joe® 24V-X2-SB21-RM cordless snow blower requires service or maintenance, please call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE
(1-866-766-9563).

Model + Serial Numbers
When contacting the company, reordering parts or arranging service from an authorized dealer, you will need to provide the model and serial numbers, which can be found on the decal located on the housing of the unit. Copy these numbers into the space provided below.

(FCC)

24VCHRG-DPC

Federal Communications Commission

WARNING! Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Class B device:

NOTE : This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•  Reorient or relocate the receiving antenna.
•  Increase the separation between the equipment and receiver.
•  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•  Consult the dealer or an experienced radio/TV technician for help.

Optional Accessories

WARNING! ALWAYS use only authorized Snow Joe® + Sun Joe® replacement parts and accessories. NEVER use replacement parts or accessories that are not intended for use with this cordless snow blower. Contact Snow Joe® + Sun Joe® if you are unsure whether it is safe to use a particular replacement part or accessory with your cordless snow blower. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.

NOTE: Accessories are subject to change without any obligation on the part of Snow Joe® + Sun Joe® to provide notice of such changes. Accessories can be ordered online at snowjoe.com or via phone by contacting the Snow Joe®

• Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

GENERAL CONDITIONS:

Snow Joe® + Sun Joe® operating under Snow Joe®, LLC warrants this refurbished product to the original purchaser for 90 days against defects in material or workmanship when used for normal residential purposes. If a replacement part or product is needed, it will be sent free of charge to the original purchaser except as noted below.
The duration of this warranty applies only if the product is put to personal use around the household. It is the owner’s responsibility to correctly perform all maintenance and minor adjustments explained in the owner’s manual.

HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To obtain a replacement part or product, please visit snowjoe.com/help or email us at help@snowjoe.com for instructions. Please be sure to register your unit beforehand to speed up this process. Certain products may require a serial number, typically found on the decal affixed to the housing or guard of your product. All products require a valid proof of purchase.

EXCLUSIONS:

•  Wearing parts like belts, augers, chains and tines are not covered under this warranty. Wearing parts can be purchased at snowjoe.com or by calling 1-866-SNOWJOE (1-866-766-9563).
•  Batteries are covered in full for 90-days from the date of purchase.

Snow Joe® + Sun Joe® may from time to time change the design of its products. Nothing contained in this warranty shall be construed as obligating Snow Joe®

• Sun Joe® to incorporate such design changes into previously manufactured products, nor shall such changes be construed as an admission that previous designs were defective.
  This warranty is intended to cover product defects only. Snow Joe®, LLC is not liable for indirect, incidental or consequential damages in connection with the use or misuse of the Snow Joe® + Sun Joe® products covered by this warranty. This warranty does not cover any cost or expense incurred by the purchaser in providing substitute equipment or service during reasonable periods of malfunction or non-use of this product while waiting for a replacement part or unit under this warranty. Some states do not allow exclusions of incidental or consequential damages so the above exclusions may not apply in all states. This warranty may give you specific legal rights in your state.

HOW TO REACH US:
We’re here to help Monday through Friday from 9AM to 7PM EST and Saturday and Sunday 9AM to 4PM. You can reach us at 1-866-SNOWJOE (1 866-766-9563), online at snowjoe/com via email at help@snowjoe.com or tweet us @snowjoe

EXPORTS:
Customers who have purchased Snow Joe® + Sun Joe® products exported from the United States and Canada should contact their Snow Joe® + Sun Joe® distributor (dealer) to obtain information applicable to your country, province or state. If for any reason, you are not satisfied with the distributor’s service, or if you have difficulty obtaining warranty information, contact your Snow Joe® + Sun Joe® seller. If in the event your efforts are unsatisfactory, please reach out to us directly.

snowjoe.com

References

• Snow Joe: America's #1 Leader In Cordless Equipment, Pressure Washers & Snow Throwers
• Customer Support | Snow Joe® | Sun Joe® | Aqua Joe®

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