NAVIGIL 580 Wristwatch Personal Care Device User Guide

: June 6, 2024
: NAVIGIL

NAVIGIL 580 Wristwatch Personal Care Device

NAVIGIL-580-Wristwatch-Personal-Care-Device-image

About this user guide

This user guide is a complete collection of guidance topics for using the Navigil 580 watch. The guidance topics use the following conventions for special instructions:

Warning
This is a warning. Warnings indicate potential risks that could cause injury to the device user or others.
Caution
This is a caution. Cautions indicate potential hazards that could damage the device.
Note
This is a note. Notes provide tips and further information.

About the Navigil 580

The Navigil 580 is a specialized personal care device featuring location tracking, mobile network connectivity, and a range of wellness stats to support the safety and good health of wearers.
Together with the Navigil Service, the watch and online service offer a complete suite of tools for relatives, caregivers and employers alike.
Before taking the watch into use, please carefully read the Product safety and care.

At a glance

The device features an analog watch with an integrated digital display for showing notifications and accessing the watch menu. On the back of the device you find the charging contacts as well as the optical heart rate sensor

CROWN button
Digital display
SOS button
Optical HR sensor
Charging pins

Below the CROWN is the microphone, and on the left side is the speaker.

UP button
CROWN button
Microphone
DOWN button
Speaker

Four buttons, three on the right-hand side of the device and one below the bezel, provide easy access to features and emergency functions.

[UP] – Scroll up / reject incoming call
[CROWN] – Enter menu / accept change / end call
[DOWN] – Scroll down / reject incoming call
[SOS] – Make emergency call

Note
The UP and DOWN buttons are not mechanical like the CROWN and SOS buttons. Use the UP and DOWN buttons with a firm tap like on a touchscreen device.

What’s in the box

In addition to the Navigil 580 watch, you get charging dock (with built-in beacon), power cable and charger. NAVIGIL-580-Wristwatch-Personal-Care-
Device-fig5

Charging dock
Power cable
Charger

Replacement straps and additional beacons are available as accessories.
Note
On the inside of the package lid is a label with a default username and password to access the Navigil Service. Please keep this information for future use.

Installing and charging

Before wearing the Navigil 580 for the fist time, you need to install the charging dock and fully charge the watch.

Place the charging dock on a flat surface near a wall outlet.
We recommend installing the dock in a central room or the bedroom.
Connect the charging dock and charger with the power cable.
Plug the charger into the wall outlet.
Place the watch on its side, with buttons facing up, onto the charging dock. The watch beeps to indicate charging started.

Note
The first charge and initial setup may take several minutes, or up to one hour in some cases. The watch needs to establish the mobile network connection and complete the setup. Please do not remove the watch from the charging dock during this period. When the watch setup is complete, the watch hands move to the correct time and the watch beeps.

The watch displays “Setting up, please wait” during the initial charge and setup. You can press the CROWN to check the network connection status during this time. If there is no network connection, try moving the watch and dock to another location.
When the watch is charging, the digital display shows the battery level. After the watch is fully charged and the display shows 100%, you can take it out of the dock and put it on.
Normally the watch comes fully configured, so this is all you need to do to take it into use.
However, if you have received a watch that is not yet configured, the digital display shows SETUP while charging. In this case, you need to set up and activate the watch. For further information, see Setup wizard.

Wearing the watch

The Navigil 580 is designed to be worn 24/7 as a wrist watch and activity tracker (including sleep tracking). The device is splash-proof, but should not be worn while swimming or exposed to extreme temperatures and humidity, such as in a sauna.

Warning
Skin rashes may occur for some people with sensitive skin. If a rash occurs, please remove the watch immediately and consult a doctor.

The watch features an optical heart rate sensor that requires direct skin contact to be able to read heart beats. The ensure accurate readings, the watch should be worn snugly on the wrist slightly above the wrist bone. For further information about the heart rate sensor, please see Optical heart rate sensors.

Setup wizard

Use the Navigil Service setup wizard to configure and activate a new watch. Log into the service using your preferred web browser with the default username and password provided on the label inside the product package.
Note
The setup wizard is currently not available. To configure a watch, please use Device Settings in the Navigil Service. For further information, see the Navigil Service User Guide.

The setup wizard guides you through the required steps to set up and activate the watch. Please be ready to provide:

Device wearer’s name
Contact names and numbers
Home beacon name and location

Get to know your Navigil 580

The Navigil 580 is an advanced piece of technology with several sensors and functional components. In addition to a hybrid analog and digital display and an optical heart rate sensor on the back, the watch features built-in GPS, mobile network antenna (and SIM card), Bluetooth radio, and an accelerometer for motion detection.

Speaker and microphone

On the left side of the watch is a powerful speaker. The speaker volume can be easily adjusted using the Navigil Service. During calls, we recommend keeping the watch around 25 cm away from your mouth.
The microphone is a small hole located on the right side of the watch below the CROWN button.

Audio, LED and vibration

The Navigil 580 uses sounds, an LED and vibration for important notifications. Some features also include audio prompts where the watch speaks instructions or status information to help guide the watch user.
The LED is just below the number ‘6’ at the bottom of the display. It is used to indicate battery level and charging status:

Battery low warning: slow blinking red light
Battery low alarm: fast blinking red light
Battery charging: constant red light
Battery full: constant green light

Vibrations act as emphasis for notification tones. However, if the watch is in silent mode, only vibrations are used.

Display icons

The watch uses a range of icons to indicate status, activity and other information to help inform and guide the watch wearer.
The display icons are explained in the table below. NAVIGIL-580-Wristwatch-
Personal-Care-Device-fig28

Watch modes

The watch uses modes to control notifications and radio transmission. The following modes are available when Full profile is enabled:

Normal: this is the default mode; all enabled features and notifications are available
Flight: this mode deactivates Bluetooth, GPS and mobile network connectivity
Silent: this mode deactivates alarm tones as well as ring tones when making or receiving calls; vibration remains active
Stealth : this mode is like normal mode, but SOS call and message sounds and audio prompts are replaced by vibrations (see below for details)

SOS call and SOS message in stealth mode

With SOS calls, the audio is completely muted and replaced with vibrations. The digital display also does not react to SOS calls. The following vibration sequences are used instead of sounds or audio prompts:

1x vibration when SOS call initiates
2x vibration when SOS call connects to the mobile network (receiver’s phone starts to ring)
1x vibration when SOS call ends normally
4x vibration when SOS call fails (for any reason)

SOS message recording uses the follow vibration sequences instead of sounds or audio prompts:

1x vibration when recording starts
2x vibration when sending SOS message
1x vibration when SOS message is delivered

Changing the watch mode

If the watch has the Full user profile enabled, the watch wearer can change the watch mode. To change the watch mode:

Press CROWN to activate display.
The watch hands automatically move to not obstruct viewing the display. When the display is active, you see the battery icon, mobile network icon, as well as the date and time (in recurring intervals).
Press CROWN again to enter the menu. Press CROWN to navigate through the menus until you see the Mode menu.
Tap UP or DOWN to scroll through the mode options. The currently active mode has a check mark next to it.
When the desired mode is displayed, press and hold CROWN to select and activate the mode. Press CROWN again to turn off the display.
Alternatively, you can just wait for the watch to automatically turn off the display (after a few seconds).

Watch profiles

Watch user profiles are collections of settings that determine, for example, button behavior and whether or not a particular feature is enabled. The profiles are designed to make the watch as easy to use as possible based on the assistee’s capacity.
The default profiles are:

Track: This profile is good for users experiencing dementia or Alzheimer’s disease. The watch accepts incoming calls automatically, and location tracking is enabled. All buttons are disabled.
Auto: This profile helps with users who have poor dexterity. Incoming calls are accepted automatically without user interaction. The user can initiate an SOS call with the ALARM button. Location is also reported when the user presses the ALARM button. Pressing the CROWN activates the watch display, where, for example, battery status can be checked.
Easy: This profile is for users with good dexterity. The user cannot change the watch mode. All other features are otherwise available, including accepting or rejecting incoming calls, placing calls and checking wellness stats from the watch menu.
Full: All watch features are available, including changing watch mode.

The settings for each profile can be tailored as needed. The follow tables outline the default settings for each profile.

Note
Changing the watch profile does not reset settings like volume or mode. If you change the watch profile, e.g. for testing, please remember to check and (re)set device settings as needed. For instance, if the watch was in silent mode before you changed the profile, you should change the mode to normal after the change.

Feature	Track	Auto	Easy	Full

User interface
Status view| OFF| ON| ON| ON
Activity goal| OFF| OFF| ON| ON
Speed dial (Names list)| OFF| OFF| ON| ON
Feature| Track| Auto| Easy| Full
---|---|---|---|---
Mode menu| OFF| OFF| OFF| ON
Call auto

answer

| ON| ON| OFF| OFF
Call hang up / Reject allowed| OFF| OFF| ON| ON
Allow volume control during call| OFF| OFF| ON| ON
Battery warning UI| OFF| OFF| ON| ON
SOS functionality
Help request call| OFF| ON| ON| ON
SOS audio message| OFF| ON| ON| ON
Report emergency location (on automatic events)| ON| ON| ON| ON
Tracking functionality
Tracking outside of home range (conflict with service settings)| ON| OFF| OFF| OFF
Feature| Track| Auto| Easy| Full
---|---|---|---|---
Home beacon exit latency| 5 min| 5 min| 5 min| 5 min
Wellness
All day heart rate (10 minute interval)| OFF| ON| ON| ON
Night time resting HR| OFF| ON| ON| ON
Connectivity
LTE latency (edrx interval)| 20 sec| 20 sec| 20 sec| 20 sec

Regular and emergency calls

The watch uses mobile network connectivity for making and receiving calls. These can be normal phone calls or special emergency calls. The emergency call can also be initiated with a digital message to an alarm receiving center (ARC) using Navigil Service APIs (SCAIP, TS 50134-9 or M2M).

Making an emergency call

Emergency calls (SOS calls) are designated help requests and follow a specific procedure to maximize call success.
To make an emergency call:

Press the SOS button until the watch indicates with a tone and/or vibration that the help request is activated.
The watch display shows an SOS animation.
Wait for the call to be answered.
Press and hold CROWN to end or cancel the call.

When a help request call is initiated, the watch attempts to call persons in the Names list who are designated to receive help request calls as defined in the Navigil Service. If the first helper does not answer, the watch calls the next designated helper in the list and continues this until someone answers the call. Depending on the mobile network and number of helpers, the call connection time may vary. Typically the call is answered in a few seconds if the first helper in the call sequence is available.
If no one answers, the call is connected to the alarm call service center (if enabled) or the call is terminated. If the call is terminated (for any reason), an alarm is logged in the Service and the watch wearer’s status is changed to ALARM CALL – No Answer.

Making an emergency request message

If you try to make an emergency call (SOS call), and there is a problem with the mobile network or the network signal is too weak, the watch automatically switches to sending a recorded emergency request message (SOS message).
The SOS message process is as follows:

Press the SOS button until the watch indicates with a tone and/or vibration that the help request is activated.
The watch display shows an SOS animation as normal.
If the SOS call fails, the watch informs you with a text and audio message that the call failed.
The watch instructs you with audio and text how to record an SOS message.
You have 30 seconds to record the message. The watch beeps to indicate when recording has ended. You can also stop and send the recording by pressing and holding the CROWN button.
The watch indicates with audio and text when the SOS message is sent and when it is successfully received.

At this point, if you press the SOS button again, a new message can be recorded if the network issues persist and an SOS call cannot be initiated.

Sending an emergency help request

By default, pressing the SOS button activates a help request call. However, the watch and service can be configured to send an emergency help request (SOS request) instead of a call. The request message goes to the Navigil Service or to an alarm receiving center (ARC) operator if an ARC setup has been configured.
To send an SOS request:

Press the SOS button until the watch indicates with a tone and/or vibration that the help request is activated.
The watch display first shows the SOS animation. While the message is being sent, the display shows Sending SOS.
When the message is successfully sent, the display shows SOS request sent. Wait for a call from the service or ARC operator.
Press and hold CROWN to end or cancel the SOS request.

Making a regular call

Normal mobile network phone calls can be made to any number in the speed dial list. This capability is only available in Easy and Full profiles.
To make a normal phone call:

Press CROWN to active the display.
Press CROWN twice to navigate to the Names menu.
Tap UP or DOWN to scroll to the name of the person you want to call.
Press and hold CROWN when the correct name is shown to initiate the call.
During the call, you can adjust the speaker volume with UP and DOWN.
End the call by pressing and holding CROWN.

If the call is not answered or there is a network error, the watch display returns to the Names menu. Try the call again or exit the menu by pressing UP and DOWN simultaneously. NAVIGIL-580-Wristwatch-Personal-Care-Device-
fig23

Receiving a normal call

If the network connection is available, the watch user can receive calls. Incoming calls are automatically accepted with Track and Auto profiles.
In the Easy and Full profiles, the watch wearer can accept or reject an incoming call.
To accept or reject an incoming call:

To accept an incoming call, press CROWN.
To reject an incoming call, press UP or DOWN.
During the call, you can adjust the speaker volume by pressing UP or DOWN.
End a call by pressing CROWN.

Location tracking and reporting

Navigil watches are designed to track and report the wearer’s location using a combination of GPS, Bluetooth and mobile network technology.

Note
Location tracking and reporting features may only be used after the wearer, or an individual with lasting power of attorney, has given his or her approval.

Indoor tracking

The location of the watch wearer can be determined if home beacons have been installed. Beacons are small Bluetooth radio transmitters that can be used to define the wearer’s home or living space.
Once installed and paired with the watch, the watch uses the Bluetooth radio signals of beacons to report whether the watch wearer is at ‘home.’ An alarm can be set to indicate when the watch wearer leaves the home beacon range.
The beacons and Navigil Service can also be configured to report in which room the wearer is and how much time has been spent in each room over the course of a specified time period.
Beacon configuration and indoor tracking are defined in the Navigil Service.

Outdoor tracking

Outdoor tracking can be manually or automatically activated depending on the watch and Navigil Service configuration.
The watch uses GPS and mobile network cell information to track and report the watch wearer’s location while outside. Depending on how the watch and Navigil Service have been configured, the watch can report location with specific events, such as making an emergency call, or report location at regular intervals, from a few seconds (emergency tracking) to several minutes.
All tracking and reporting related settings are configured in the Navigil Service.

Outdoor tracking limitations

While GPS can provide very accurate information and is the preferred method used by the watch, there are several factors that can limit the accuracy of GPS-based location information.
To report location with good accuracy, the watch needs to acquire signals from GPS satellites (the more the better). This is called getting a GPS ‘fix,’ and it takes a lot of battery power. The watch cannot spend too much time looking for GPS signals, but tries repeatedly before giving up.

If there are no strong GPS signals, or only a few satellites visible to the watch GPS antenna, the fix may be poor and the location information inaccurate. The location can be wildly inaccurate under certain conditions, but the watch and the Navigil Service filter out obvious errors, like a location change that would mean the wearer is moving at impossibly high speed.
First and foremost, it is important to understand that the signals from GPS satellites are not particularly strong. The watch cannot acquire any satellites fixes indoors, for example. While outside, the surrounding environment can also significantly reduce GPS signal quality. Bad weather, tall building, trees and mountains can limit or completely obstruct GPS signal reception.
If after several tries the watch still cannot get a GPS fix, the next source of location information is used, namely, mobile network cells. The location of the last network cell accessed by the watch may be quite far off, however. Network cells vary in size and density depending on the region and population. For this reason, the Navigil Service uses a series of checks and advanced analytics to determine if the network cell information is in fact the best available location information of the watch wearer if GPS is not available.

Wellness and activity tracking

The Navigil 580 includes sensors that can monitor the wearer’s activity and wellness. These features are designed for persons who wish to keep tabs on their own health and for persons who may need assistance in their day-to-day life or want family and caregivers to know how they are doing.

Activity Goal

The Navigil 580 measures the wearer’s degree of physical activity using the built-in accelerometer.
A goal is set by default for daily activity and is reported to the Navigil Service. The watch wearer’s progress towards the daily target is shown as a percentage. On the watch, the daily goal status is displayed at regular intervals throughout the day. The watch wearer can check progress from the Activity menu.
The algorithm that calculates the activity level and the specific goal can be tailored for different use cases and types of watch wearers. The related parameters are defined using a configuration file for the watch. Please contact support@navigil.com for further details.

Fall detection

The watch automatically detects if the wearer has stumbled or otherwise experienced an unusually strong impact and sends a ‘man down’ alarm in the Navigil Service. The alarm can be configured in the Navigil Service to prompt a call, message or other notification to caregivers.
Fall detection is off by default in the watch and needs to be enabled through the Navigil Service.
If the man down alarm is activated, you have a few seconds to cancel the alarm before it is sent to the Navigil Service.
To cancel the man down alarm:

When the display shows the man down icon, press the CROWN button before the status bar fills the display.
The display switches to the man down cancel view.
Press and hold the CROWN button until the status bar fills the display.

When the man down alarm is canceled or when it is sent, the alarm trigger is locked for 15 minutes. This prevents needing to cancel the alarm multiple times when if you are doing a repetitive high impact action (like using a hammer). Putting the watch in the charging dock releases the man down alarm lock.

No movement

The “no movement” reminder is used to remind watch wearers to avoid long sedentary periods, or to remind them to put the watch on. It is also used as a potential health alarm if the wearer remains inactive even after getting the reminder to move.
The watch makes a loud sound and vibrates after a certain amount of time with no detectable movement. This reminder is disabled automatically during night. The sound and vibration are repeated a few times at one-minute intervals until movement detected. If no movement is detected despite the repeated reminders, the watch sends a “no movement” alarm to the Navigil Service.
Both the reminder and alarm parameters are configurable in the Navigil Service.
No movement detection is off by default in the watch and needs to be enabled through the Navigil Service.

Checking wellness statistics

Progress towards the daily activity target, heart rate, breathing rate and other wellness statistics can be checked by the watch wearer under the Activity menu.

Note
Only Activity Goal is currently available by default.

To check wellness statistics:

Press CROWN to activate the watch display.
Press CROWN again to navigate to Activity. By default, the activity goal is displayed without further options.
When Activity is displayed, tap UP or DOWN to scroll through the available statistics.
To exit press, CROWN until the display turns off.

Product safety and care

Please follow these guidelines. Failure to do so might lead to a potential health risk or product malfunction.

Watch care and handling

Handle the watch with care and keep it clean. Avoid exposing the watch to extreme heat, cold or humidity. Do not bump or drop the watch.
Use a soft dry or damp cloth to clean the watch. If you have a leather strap, avoid getting the strap wet. Also keep the microphone and speaker openings clear of dust and debris. However, do not use pointed objects or pressured air to clean openings as these may damage the watch.

Caution
Do not use solvents to clean the watch. Isopropyl alcohol (IPA) and other chemicals can damage materials and dissolve essential elements used to construct the watch.

Optical heart rate sensors

Optical heart rate (OHR) sensors use light to measure heart rate. The light passes through skin and detects changes in blood flow. Because blood flow has a direct correlation to heart rate, this is a convenient and effective way to measure heart rate.
However, there are limitations in optical measurement that need to be kept in mind:

Any movement that affects blood flow, such as swinging your arm or lifting heavy objects, can distort measurements.
If the watch is not worn snugly or high enough on the wrist, the sensor may not be able to detect heart rate.
Tattoos, hair and skin pigmentation can block light and decrease heart rate measurement accuracy.

Other factors that can affect blood flow such as cold weather may also impact heart rate measurement.
OHR is best viewed as an accurate estimation, rather than a precise measurement of heart rate.

Medical devices

Navigil watches and beacons emit electromagnetic fields that may affect medical devices, such as pacemakers. Consult with the relevant physician(s) and medical device manufacturer(s) for guidance on maintaining a safe distance before using Navigil devices.

Location accuracy

Location determining functionality is provided “as is” and “with all faults.” Navigil makes no representation or gives any guarantee to the accuracy of location information.
Location information may not be always available or error free. Availability and accuracy of location information are dependent on several factors beyond the control of Navigil, such as mobile network service availability. Please note that GPS/GLONASS performance may be reduced or blocked in certain environments, including indoors, around tall buildings, as well as in densely forested areas. The beacon signal range may vary significantly depending on indoor structures and materials.

FCC

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference
this device must accept any interference received, including interference that may cause undesired operation.

Specific Absorption Rate
This device complies with the FCC RF exposure limits and has been evaluated in compliance with portable exposure condition.
The exposure standard for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate, or SAR.
This device has been shown to be capable of compliance for localized SAR for uncontrolled environment/general population exposure limits specified in ANSI/IEEE Std. C95.1-1992 and has been

tested in accordance with the measurement procedures specified in FCC RF Exposure guidelines and IEEE Std. 1528-2013.
The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations.
There is no limitation as to which distance can be used from the human body.

ISED

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with ISED license-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.”
Specific Absorption Rate
This device complies with the ISED RF exposure limits and has been evaluated in compliance with portable exposure condition.
The exposure standard for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate, or SAR.
This device has been shown to be capable of compliance for localized SAR for uncontrolled environment/general population exposure limits specified in ANSI/IEEE Std. C95.1-1992 and has been tested in accordance with the measurement procedures specified in ISED RSS-102 and IEEE Std.
1528-2013.
The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations.
There is no limitation as to which distance can be used from the human body.
This Class B digital apparatus complies with Canadian ICES-003.

EULA

All software and documentation developed by Navigil are property of Navigil Ltd. or its licensors.
Navigil grants the end user a non-exclusive limited license to use the software solely in conjunction with Navigil devices and services. Ownership of the software is not sold, transferred or otherwise conveyed by this grant. The license grant is subject to the timely and full payment of all fees payable by the end user from time to time.
The end user may not (i) modify, (ii) reverse engineer, or (iii) for the purpose of reverse engineering, disassemble, de-compile or trace the execution of software or any portion of it.
This license grant is valid throughout the useful life of the Navigil device or service. Validity can be terminated by transferring your rights to the device to a third party in writing.
Failure to comply with any of these terms and conditions will terminate the license forthwith.
This license is governed by the laws of Finland. When applicable, the foregoing applies to statutory consumer rights.
Navigil and its third-party suppliers and licensors retain all rights, title and interest in and to the software. To the extent that the software contains material or code of a third party, such third parties shall be beneficiaries of these terms.

Electronic waste

This trash bin symbol on the back of the device indicates that it should not be treated as ordinary waste. Please bring it to an approved collection point for the recycling of electrical equipment. Please do not try to remove the internal battery. The batteries must be removed only by an approved service partner or by a waste treatment facility. The proper recycling of the device will help to conserve natural resources.
Navigil 580 User Guide
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