Shark ZS350 Series Rocket Corded Ultra-Light Vacuum User Guide

Shark ZS350 Series Rocket Corded Ultra-Light Vacuum

IMPORTANT SAFETY INSTRUCTIONS

HOUSEHOLD USE ONLY

To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into the outlet or try to modify to fit.

WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

GENERAL WARNINGS

Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user. Use only identical replacement parts. Carefully observe and follow
the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual. Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
The use of an extension cord is NOT recommended. This vacuum cleaner contains no serviceable parts.

USE WARNINGS

DO NOT allow the appliance to be used by children. Close supervision is necessary when used near children. This is not a toy.
Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
DO NOT handle plug or vacuum cleaner with wet hands.
DO NOT use without filters in place. Only use Shark® branded filters and accessories. Failure to do so will also void the warranty.
DO NOT damages the power cord:

• a) DO NOT pull or carry the vacuum cleaner by the cord or use the cord as a handle.
• b) D O NOT unplug by pulling on cord. Grasp the plug, not the cord.
• c) DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.

DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
DO NOT use if nozzle or accessory airflow is restricted. If the air
paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from the electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
K eep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or
loose clothing.
DO NOT use if the vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.

SAVE THESE INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Use extra care when cleaning on stairs.
DO NOT leave the vacuum cleaner unattended while plugged in.
When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
DO NOT place vacuum cleaners on unstable surfaces such as chairs or tables. Your Shark® vacuum may not
be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
DO NOT use to pick up:

• Liquids
• Large objects
• Hard or sharp objects (glass, nails, screws, or coins)
• Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
• Smoking or burning objects (hot coals, cigarette butts, or matches)
• Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
• Toxic materials (chlorine bleach, ammonia, or drain cleaner)

DO NOT use in the following areas:

• a) Poorly lit areas
• b) Wet or damp surfaces
• c) Outdoor areas
• d) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)

Turn off all controls before plugging in or unplugging the vacuum.
Unplug from the electrical outlet when not in use and before any maintenance or cleaning.
H and wash with water only. Washing with cleaning chemicals could damage the unit.
During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brush roll.
Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
Make sure the dust cup and all filters are in place after routine maintenance.
If provided, secure the power
cord around the two cord hooks during storage.

ASSEMBLY

1. Insert Wand into Zero-M® Cleaner Head.
2. Insert Handheld Vacuum into the wand. Ensure all connections click securely into place.

CLEANING MODES

• To clean floors, place a foot on the cleaner head and tilt the handheld vacuum back.
• Stand the vacuum upright. Step on the foot pedal on the bottom left side of the cleaner head and pull the wand up to disconnect it. Great for cleaning baseboards, ceiling fans, window sills, etc.
• Press the WAND RELEASE button and lift the handheld vacuum off the wand. Great for cleaning stairs and furniture.

WHAT DOES THE BRUSH ROLL INDICATOR LIGHT MEAN?

• Solid Green
  The brush roll is on and working as it should.

• Solid Red
  There is a jam in the brush roll area. Turn your vacuum off and remove the blockage.

• No Light: The vacuum is off.
  Flashing Red: The vacuum has overheated. See the Troubleshooting section.

SETTINGS

• Slide switch to the bottom to turn off the power. To begin vacuuming, slide switch to the appropriate setting.
• Bare Floor/Small Area Rugs The brush roll spins slowly to clean bare floors and delicate area rugs.
• Carpet
  The brush roll spins faster to pick up debris below the surface of your carpet.

NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please use setting II, Carpet.

AVAILABLE ACCESSORIES

NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit’s configuration. To order additional accessories, visit sharkaccessories.com.

• A 5″ Crevice Tool
  This slender 5″ tool can access corners, baseboards, tight spaces, and ceilings.

• B 12″ Crevice Tool
  Clean in tight spaces or reach baseboards and ceilings with this slim crevice tool.

• C Dusting Brush
  Dust shelves, baseboards, window and door frames, and much more. Turn the brush head to adjust the angle to the surface you’re cleaning.

• D Pet/Upholstery Tool
  Perfect for grabbing pet hair and lint from furniture and other upholstered surfaces.

• E Pet Multi-Tool
  A single convertible tool for cleaning tough pet messes two ways: first, a stiff bristle brush for cleaning stuck-on debris. Then take off the
  bristles to reveal an upholstery tool for removing stubborn pet hair.

• F Duster Crevice Tool
  Two cleaning tools in one. The crevice tool gives you extended cleaning reach for small spaces, while the dusting brush cleans a multitude of
  surfaces.

• G Mini Motorized Brush
  Powered by a motor, this small brush removes the clingiest pet hair and extracts dirt, dust, dander, and allergens from deep inside pillows,
  upholstery, and carpets.

• H Under-Appliance Wand
  Clean under and behind hard-to-move appliances and furniture with this adjustable 36” tool. Flip the extension piece over to clean the underside
  of appliances.

• I Precision Duster
  A flexible tube with the micro-duster crevice tool on the end for cleaning around delicate objects and in difficult-to-reach spots like car interiors and computer keyboards.

• J Flexible Hose
  Stretch and flex this extension hose to clean around objects and get into hard-to-reach spaces. Attach the crevice tool or another accessory
  depending on what you are cleaning.

• K Onboard Storage Clip
  A removable clip attaches to the vacuum wand. Can hold up to two accessories at a time while cleaning or for storage.

• L Wall Mount
  Install the mount to hang your vacuum on the wall for convenient storage. Includes screws, anchors, and instruction sheet with mounting template for easy installation.

STORAGE

ONBOARD HOOK

Press the WAND RELEASE button on the top of the wand to detach the handheld vacuum. Align the catch on the bottom of the handheld vacuum
with the storage hook on the wand. Slide handheld vacuum down so the catch hangs from the storage hook. Wrap the cord around the two cord hooks.

Note: Ensure there is slack where the cord connects to the handheld vacuum.

MAINTENANCE

IMPORTANT: Unplug the vacuum before performing any maintenance.

EMPTYING THE DUST CUP

The dust cup needs to be emptied each time you vacuum and periodically during cleaning when debris in the dust cup reaches the MAX fill line.

• Press the WAND RELEASE button and lift the handheld vacuum off the wand.

• With the dust cup attached to the handheld vacuum, press the Empty button on the front of the dust cup.
  OR

• To remove the dust cup from the handheld vacuum, squeeze the two Dust Cup Release buttons at the same time and pull out the dust cup. Press the Empty button on the front of the dust cup.

IMPORTANT: Unplug the vacuum before performing any maintenance.

CLEANING FILTERS

Perform regular maintenance on your filters to keep your vacuum’s suction power optimal.
IMPORTANT: To prevent damage, rinse filters with water ONLY. DO NOT use soap. Allow filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.

• Wash the pre-motor filters once a month.
• Wash the post-motor filter every 9 months.

REPLACEMENT FILTERS

• Replacement Pre-Motor Filter Kit
  XPMFK320
  NOTE: The pre-motor filters should be replaced every 2.5 years. The post- motor filter should be replaced every 3 years.

• Replacement Post-Motor Filter 1084FTV320

CHECKING FOR BLOCKAGES

CHECK HANDHELD      CHECK WAND

• Remove the wand from the handheld vacuum and check all dust cup intake openings.
• Detach the wand and check it for blockages.

CHECK CLEANER HEAD

• Detach the wand, then use the edge of a coin to open the three locks on the bottom of the cleaner head. Remove the cover, then tilt back the neck of the cleaner head and check the opening for blockages. Replace cover, pressing down firmly on all sides before turning locks clockwise to close.

CLEANER HEAD MAINTENANCE

Zero-M® technology actively removes hair wrap from your brush roll while you vacuum. If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brush roll.

NOTE: If any hair is wrapped around the brush roll, continue cleaning, using Carpet mode on a bare floor surface, a low-pile carpet, or a small area rug. This will allow ZERO-M technology to remove the hair wrap and send it to the dust cup. If some fibers remain wrapped around the brush roll after continued use, carefully remove them.

1. Using a coin, turn locks counterclockwise to open, then lift off the cover to access Brushroll.
2. Clear blockages from the airway.
3. Replace cover, pressing down firmly on all sides, including along the front, before turning locks clockwise to close.

TROUBLESHOOTING

The vacuum is not picking up debris. No suction or light suction. (Refer to the Maintenance section for more information.)

• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting in the vacuum.
• The dust cup may be full; empty dust cup.
• Check cleaner head for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brush roll.
• Ensure the cover on the underside of the cleaner head is locked in place by pressing down firmly on all sides, including along the front, before turning the 3 gray locks clockwise to close.

Vacuum lifts area rugs.

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brush roll. To restart, slide the Power switch to setting I, Bare Floor/Small Area Rugs.

The brush roll does not spin.

• If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Disconnect wand from cleaner head and clear any blockages. Reconnect wand, plug in vacuum, and turn on power.
• If Brushroll Indicator Light on the cleaner head is green, the blockage has been successfully cleared. If the light is still red, please contact Customer Service at 1-800-798-7398.

The vacuum turns off on its own or if the indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat so it will shut off if it overheats. Should this occur, perform the following steps to restart the motor-protective thermostat:

1. Turn the vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow the unit to cool for a minimum of 45 minutes.
5. Plugin vacuum and turn it on.

For all other issues, visit sharkclean.com/support.

TECHNICAL SPECIFICATIONS

• Voltage: 120V, 60Hz
• Watts: 500W
• Amps: 4.2A
• Benefits of registering your product and creating an account:
• Get easier, faster product support and access to warranty information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product promotions

TIP: The model number is on the rating label behind the dust cup.
TIP: The date code is on one of the prongs of the power cord plug.

FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.

How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.

References

• Find Shark® Clean Parts & Accessories - Shark®

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