DATECS BluePad-55 v2 Handheld PIN Pad Device User Guide

DATECS BluePad-55 v2 Handheld PIN Pad Device

INTRODUCTION

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Datecs, Ltd. The information contained in this document is subject to change without notice. Although Datecs has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” Datecs, the Datecs logo, are registered trademarks of Datecs. Other brand names or trademarks associated with Datecs’s products and services are trademarks of Datecs, Ltd. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments in this document to your local Datecs Support Team.

PREFACE

This guide is the primary source of information for setting up and installing BLUEPAD-55 v2.

Audience
This guide provides simple descriptions of BLUEPAD-55 v2 features, as well as basic information for anyone installing and configuring BLUEPAD-55 v2.

Organization

This guide is organized as follows:

• Chapter 1, Overview. Provides an overview of the BLUEPAD-55 v2.
• Chapter 2, Specifications. Discusses power requirements and dimensions of BLUEPAD55 v2, etc.
• Chapter 3, Setup. Explains setup and installation of BLUEPAD-55 v2. This chapter tells how to establish connections with other devices.
• Chapter 4, Maintenance and Cleaning. Explains maintenance of BLUEPAD-55 v2.
• Chapter 5, Service and Support. Provides information on contacting your Datecs representative or service provider and information on how to order accessories or documentation from Datecs.
• Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration.

Related Documentation

To learn more BLUEPAD-55 v2, refer to the following set of documents:

• BLUEPAD-55 v2 Physical Security Features
• BLUEPAD-55 v2 Firmware API Specifications
• BLUEPAD-55 v2 Software Design Specifications

CONVENTIONS
Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Overview

This chapter provides a brief description of Datecs’s BLUEPAD-55 v2 device.

BLUE PAD 5 5 v2

The BLUEPAD 5 5 v2 unit is a handheld PIN pad with an integrated smart and contactless card reader an optional Bluetooth module designed to be used with a variety of PDA’s , offering advanced security and smart card processing capabilities. BLUEPAD 55 v2 supports both symmetric encryption algorithms (DES, 3DES, and AES) and asymmetric encryption (RSA). This device internally manages simultaneous multiple keys through either Master Session or DUKPT based processes, and offers high performance smart card p rocessing, as well as support for the new generation of 3 volt cards. The BLUEPAD 55 v2 sleek and stylish ergonomic design offers power and performance in a smart card and MSR integrated PIN pad device.

Features and Benefits

Exceptional Ease of Use

•  Bold, ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer for PIN entry.
•  Intuitive interface and large, colored control keys simplify training and reduce support requests.
•  Highly readable display handles multiple languages.

Critical Security Protection

•  Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad spectrum of hardware and software-based security features.
•  Integrated security modules simultaneously support sophisticated encryption (AES, DES, 3DES, RSA) and key management schemes, including single and 3DES Master Session, single, and 3DES Derived.

Strong Feature Set

•  Primary smart card reader support for synchronous and asynchronous smart cards.
•  Support for international character sets and Unicode standard.
•  BLUEPAD-55 v2 has received EMV Level 1 approval for smart card solutions.
•  BLUEPAD-55 v2 has received EMV Level 2 approval for smart card solutions.
• BLUEPAD 5 5 v2 h as received PCI PTS 5 .x SRED Security Certification

Device Specifications

Memory

| 64KB Internal ROM 384KB Internal RAM

1MB Internal Flash

Application Memory

| 4MB Serial Flash

128MB NAND Flash (Optional) 512MB NAND Flash (Optional)

Display and Touchscreen

| •  Type – LCD, capacitive touchscreen, 65K colors

•  Size – 2.4 inches

•  Resolution – 240 x 320 pixels

Keypad

| •  ON / OFF key

•  10 numeric keys

•  5 functional keys

Smart Card Reader| ISO7816, EMV L1 certified
Contactless Card Reader for payment applications (option)| •  AMEX

•  Discover

•  MasterCard

•  VISA PayWave

Battery| Rechargeable lithium-ion polymer battery 3.7V, 1180 mAh

Connectivity

| •  USB

– Device

•  BLE 5.1

•  Wireless

–  WiFi module, supported protocols; 802.11 b/g/n

–  Wireless mobile for North America region: LTE FDD B2/B4/B5/B12/B13, WCDMA B2/B4/B5 (option)

–  Wireless mobile for EMEA region: LTE FDD B1/B3/B7/B8/B20/B28A, WCDMA B1/B8, GSM/EDGE B3/B8 (option)

–  Wireless mobile Worldwide: GSM 850/900/1800/1900MHz, UMTS 800/850/900/1900/2100MHz (option)

–  Tray for Nano SIM

•  SAM module with tray for Nano SAM

•  UART pass through Docking station

Audio indication| Electro-Magnetic Buzzer
OS compatibility| iOS, Android, Windows
Reliability| •  500 000 chip card cycles

•  1 000 000 single button clicks

Certifications| CE, FCC, EMV Level 1, EMV Level 2, EMV Level 1 Contactless, PCI PTS 5.1, Apple® MFi
Dimensions (LxWxH), mm| 133 x 71 x 18.5
Weight, g| 180
Environmental| Operating: -10℃ to +40℃ / 5 to 90% RH

Storage: -15℃ to +50℃ / 5 to 90% RH

Drop Test| 1.5 m, 6 faces + 4 edges on concrete

Power Supply

| •  5V through USB-C

•  5V through charger station

•  5V through Docking station

Accessories| •  Docking station

Device Operation

1.  Contactless LEDs status indications
2.  LCD Display with touchscreen
3.  Key pad
4.  Charging pads for charging station
5.  Chip chard reader
6.  USB connector
7.  SIM /SAM card tray
8.  Charging pads and UART communication (for Docking stations)

The battery is charged by the USB power adapter , from connector position “6”. The BLUEPAD 5 5 v2 is switched on and off by pressing the button. There are four general purpose LEDs: The BLUEPAD 5 5 v2 come s with a USB communication cable. The USB communication cable is connected to the BLUEPAD 55 ’s v2 mini USB connector 1 For reading of an ICC, the card has to be insert ed manually into the card slot 3 . The card slides into the BLUEPAD 55 v2 bottom ICC slot until the end of the slot it rea ched and slight “click” is felt . After reading, the card has to be pulled out manually until fully extracted.

Set up

When a BLUEPAD-55 v2 is switched on and the button is kept pressed, on the display will be shown the name and the version of the Secure Boot Loader and the firmware. Service personnel can access two different system modes: Service Mode and Application Download Mode.

SERVICE MODE

To enter Service Mode for key loading and test operations, the button DOWN has to be pressed while switching on the BLUEPAD-55 v2. The following keyboard buttons can be used in service mode:

• UP: move through the list one position upwards
• DOWN: move through the list one position downwards
• OK: selection of the active option
• C: return to previous level or exit the service mode

The following menu options can be selected in service mode:

• INFO VERSION
• INFO HARDWARE
• INFO KEYS
• TEST DISPLAY
• TEST KEYBOARD
• TEST MSR
• TEST SCR
• KEYS DOWNLOAD
• DELETE DEA KEYS
• EXIT

INFO VERSION
Shows the serial numbers and the versions of the detached program modules:

• DEV SN – BLUEPAD-55 v2 serial number
• USIP SN – USIP serial number
• USIP VER – USIP version
• ISBL VER – USIP Boot loader version
• HAL VER – USIP Hardware Abstraction Layer (HAL) version
• LOAD VER – Secure Boot Loader (SBL) version and name
• FW VER – Firmware version and name
• PROM VER – Prompts version
• APPL VER – Application version and name
• PKFA VER – Version of the public key used for firmware authentication
• PKAA VER – Version of the public key used for application authentication
• PKKA VER – Version of the public key used for manufacturing keys authentication

INFO HARDWARE

• Gives information about the status of the following hardware properties:
• BATT: indicates the voltage of the battery
• VBUS: indicates if external power supply is plugged in
• CHARGE: indicates if the battery is charging
• BATLOW: identifies low battery
• BTCON: shows active BLUETOOTH connection

INFO KEYS
Shows the version of the following keys: AIK keys version

TEST DISPLAY
Performs a display test. Initially a blank screen is displayed. When OK button is pressed once, completely black screen is displayed. When OK button is pressed twice, checkmate background is displayed, its contrast can be changed with the UP and DOWN buttons. To exit the test at any time the button C has to be pressed.

TEST KEYBOARD
Performs a keyboard test. At first the symbols of all the keys appear on the display. Pressing a key makes its corresponding symbol to disappear. The test ends when all the buttons have been pressed.

TEST SCR

• Performs smart card reading tests. On the display appears a menu with the supported options. To perform a test, insert a card in the card slot and select the corresponding menu option:
•  RESET : performs card reset and returns the ATR
•  GET CHALLENGE : calls the command GET CHALLENGE and returns a random number

KEYS DOWNLOAD
To download the Acquirer Initial Keys (AIK) the PINPAD has to be set in Keys Download Mode, in which it exchanges information in a secure way through the RS-232 interface using proprietary communication protocol.To exit the mode the C button has to be pressed.

CLEAR DEA KEYS
Deletes the customer’s DEA key hierarchy.

EXIT
Exit the service menu forwarding the control to the application.

APPLICATION DOWNLOAD MODE

To enter application download mode on the BLUEPAD-55 v2, the button UP has to be maintained pressed while switching on the PINPAD. A characteristic sound is played and on the display appears the name and version of the Secure Boot Loader.
The message – MODE: FW/APP is displayed and the PINPAD listens for application download commands on the serial interface. When application download is initiated, on the display is shown the progress in percentages of the downloading process. To exit the mode, press C or buttons. The Application download process shall not be interrupted to prevent memory corruption. If the buttons C or are pressed during the downloading process, the application integrity checking will fail on booting up and process will have to be repeated.

COMMUNICATION PARAMETERS

The default RS232 serial port communication parameters are the following:

• 115200bps
• 8bit
• 2stop bit
• no parity

The default Bluetooth serial port communication parameters are the following:

• 115200bps
• 8bit
• 1 stop bit
• no parity

The default USB VC serial port communication parameters are the following:

• 115200bps
• 8bit
• 1 stop bit
• no parity

SETTINGS IN APPLICATION (DEPENDS OF THE APPLICATION

• RS SPEED 115200*
• USB MODE DISABLE*/DEVICE/HOST
• BLUETOOTH Settings
• Mode: ENABLE/DISABLE
• ADDR: MAC ADDRESS of the Bluetooth
• NAME: Bluetooth name
• PASS: Bluetooth password
• PAIR: DISCOVERABLE/HIDDEN
• AUTO: ENABLE/DISABLE
• VER: Bluetooth firmware version
• MASTER RESET: return to default settings
• PAIRING
• FW UPDATE
• AUTO OFF 60min*/120min/180min/240min/DISABLE/1min//5min/10min/ 15min/30min/45min

How to insert /remove SIM and SAM cards

• Location of the SIM and SAM trayTo open device’s SIM and SAM tray, insert a eject tool into the hole beside the tray.
• When tray is opened slide out (Figure and insert cards . Place cards an d slide in the tray and close 

Smart Card Reader Use
The smart card transaction procedure can vary depending on the application loaded on the BLUEPAD-55 v2. Verify the proper procedure with your application provider before performing a smart card transaction.

To Conduct a Smart Card Transaction

• Position a smart card with the gold contacts facing upward.
• Insert it into the ICC card reader slot in a smooth, continuous motion until it seats firmly.
• Hand BLUEPAD-55 v2 to customer for PIN entry
• Remove the card when the display indicates the transaction is completed

Contactless Card Reading

The contactless card transaction procedure can vary depending on the application loaded on the BLUEPAD-55 v2. Verify the proper procedure with your application provider before performing a contactless card transaction. In order to use the Contactless card reading functi on, special software must be used. Please contact your distributor in order to get the latest demo application and SDK.

To Conduct a Contactless Credit/Debit Card Transaction

•  Place a contactless card to shown on the BluePad-55 v2 display contactless logo.
•  Remove the card when the display indicates the transaction is completed.

Display with touchscreen

The device is equipped with display, which is have capacitive touchscreen. The touchscreen is using for signature capture or easy Menu navigation.

Display Indications

Troubleshooting Guidelines

This chapter lists typical examples of malfunction you may encounter while operating your BLUEPAD-55 v2 unit and steps you can take to resolve them.
The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of BLUEPAD-55 v2 units. If you are having problems operating your BLUEPAD-55 v2 unit, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described, contact your local Datecs representative for assistance

Blank Display

• When the BLUEPAD-55 v2 unit display does not show correct or clearly readable information:
•  Check battery power.
•  If the problem persists, contact your local Datecs service provider.

Keypad Does Not Respond

• If the keypad does not respond properly:
•  Check the display. If it displays is not blank, follow the steps outlined in Transactions Fail To Process.
•  If the problem persists, contact your local Datecs representative.

Transactions Fail To Process
There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.

Check Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the problem is not a defective card.
•  Ensure that the card is inserted correctly (see Smart Card Reader Use).
•  If the problem persists, contact your local Datecs representative.

Maintenance and Cleaning

• BLUEPAD-55 v2 units have no user-serviceable parts.
• To clean the unit, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
• Do not attempt to clean the card readers. Doing so can void any warranty. For card reader service, contact your Datecs distributor or service provider

Main battery replacement

To replace the main battery of BLUEPAD 55 v2 please contact with your your local Datecs representative or service provider.

Service and Support

• For BLUEPAD-55 v2 problems, product service, and repair information, contact your local Datecs representative or service provider.
•  International – Contact your local Datecs distributor

Service Returns
All customers, please contact your local Datecs Ltd representative or distributor for assistance with your service, return, or replacement.

FCC RULES

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:-

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Specific Absorption Rate (SAR) information:

This BluePad-55 v2 meets the government’s requirements for exposure to radio waves. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons regardless of age or health. FCC RF Exposure Information and Statement the SAR limit of USA (FCC) is 1.6 W/kg averaged over one gram of tissue. Device types: BluePad-55 v2 has also been tested against this SAR limit. This device was tested for typical body-worn operations with the back of the BluePad-55 v2 kept Omm from the body. To maintain compliance with FCC RF exposure requirements, use accessories that maintain an Omm separation distance between the user’s body and the back of the phone. The use of belt clips, holsters and similar accessories should not contain metallic components

References

• DATECS LTD

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>