DATECS YRWBLUEPAD5500P Blue Pad 5500 Plus User Guide

DATECS YRWBLUEPAD5500P Blue Pad 5500 Plus

Specifications

• Brand: DATECS
• Model: BluePad-5500 Plus
• Version: UM 07.01.29/v1.2.0
• Address: Datecs, Ltd. 4 Datecs Street 1592 Sofia, Bulgaria
• Website: www.datecs.bg

Product Information
The BluePad-5500 Plus is a product by DATECS, designed for various operations that require smart card transactions. It offers enhanced features and benefits to streamline secure transactions.

Device Features

• Smart Card Reader
• SIM/SD Card Slot
• Easy-to-use Interface
• Secure Transaction Capabilities

FAQ
Q: How do I update the device firmware?
A: To update the firmware, please contact DATECS Support Team at support@datecs.bg for guidance and assistance.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Datecs, Ltd.
The information contained in this document is subject to change without notice. Although Datecs has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”
Datecs, the Datecs logo, are registered trademarks of Datecs. Other brand names or trademarks associated with Datecs’s products and services are trademarks of Datecs, Ltd. All other brand names and trademarks appearing in this manual are the property of their respective holders.
Please e-mail all comments in this document to your local Datecs Support Team or to main Datecs Support Team support@datecs.bg

Datecs, Ltd.
4 Datecs Street
1592 Sofia, Bulgaria
www.datecs.bg
BluePad-5500 Plus User Guide

Revision History

Specifications

| Updated device specification| Stefan Mitov
1.2.0| 13.03.2024| Regulatory| Updated content| Rosen

Ignatov

REGULATORY

FCC NOTICE

FCC ID: YRW-BLUEPAD5500P
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modifications to this device not explicitly approved by manufacturer could void your authority to operate this equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Specific Absorption Rate (SAR) information: This BluePad-5500 Plus meets the government’s requirements for exposure to radio waves. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons regardless of age or health. FCC RF Exposure Information and Statement the SAR limit of USA (FCC) is 1.6 W/kg averaged over one gram of tissue. This device was tested for typical body-worn operations with the back of the BluePad-5500 Plus kept 5mm from the body. To maintain compliance with FCC RF exposure requirements, use accessories that maintain an 0mm separation distance between the user’s body and the back of the BluePad-5500 Plus. The use of belt clips, holsters and similar accessories should not contain metallic components in its assembly. The use of accessories that do not satisfy these requirements may not comply with FCC RF exposure requirements, and should be avoided.

PREFACE
This guide is the primary source of information for setting up and installing BluePad-5500 Plus.

Audience

This guide provides simple descriptions of BluePad-5500 Plus features, as well as basic information for anyone installing and configuring BluePad-5500 Plus.

Organization

This guide is organized as follows:

1. Chapter 1, Overview. Provides an overview of the BluePad-5500 Plus.
2. Chapter 2, Specifications. Discusses power requirements and dimensions of BluePad-5500 Plus, etc.
3. Chapter 3, Setup. Explains setup and installation of BluePad-5500 Plus.
4. This chapter tells how to establish connections with other devices.
5. Chapter 4, Maintenance and Cleaning. Explains maintenance of BluePad-5500 Plus.
6. Chapter 5, Service and Support. Provides information on contacting your  Datecs representative or service provider and information on how to order accessories or documentation from Datecs.
7. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines  should you encounter a problem in terminal installation and configuration.

Related Documentation
To learn more BluePad-5500 Plus, refer to the following set of documents:

• BluePad-5500 Plus Physical Security Features
• BluePad-5500 Plus Firmware API Specifications
• BluePad-5500 Plus Software Design Specifications

CONVENTIONS

Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use.

Overview

This chapter provides a brief description of Datecs’s BluePad-5500 Plus device.

BluePad-5500 Plus
The BluePad-5500 Plus is a wireless POS terminal with 4.99” inch colorful display, with capacitive touch screen. The BluePad-5500 Plus offer an integrated smart, and contactless card reader, offering advanced security and payment processing capabilities to handle credit and PIN-based debit card transactions in an attended environment.

BluePad-5500 Plus supports both symmetric encryption algorithms (DES, 3DES, and AES) and asymmetric encryption (RSA). This device internally manages simultaneous multiple keys through either Master Session- or DUKPT-based processes, and offers high performance smart card processing, as well as support for the new generation of 3-volt cards.
The BluePad-5500 Plus’ sleek and stylish ergonomic design offers power and performance in a smart card and Contactless PIN pad device.

Datecs ships variants of BLUEPAD-5500 PLUS unit for different markets. Your unit may have a different configuration. However, the basic processes described in this guide remain the same, regardless of configuration.

Features and Benefits

Exceptional Ease of Use

• Ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer for PIN entry.
• Intuitive interface
• Highly readable display handles multiple languages.

Critical Security Protection

• Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad spectrum of hardware and software-based security features.
• Integrated security modules simultaneously support sophisticated encryption (AES, DES, 3DES, RSA)and key management schemes.

Strong Feature Set

• Primary smart card reader support for synchronous and asynchronous smart cards.
• BluePad-5500 Plus has received PCI PTS 5.1 SRED Security Certification.

Device Specifications

Device Operation

1. Barcode reader
2. Front speaker
3. Scan buttons (for versions without barcode are volume buttons
4. Rear camera
5. LED Flashlight
6. Openings for rear speaker
7. Rear pads for communication and charging
8. Power key (Display On/Off)
9. Opening for Smart card
10. Microphone
11. Display and Touch screen
12.  USB communication port
13. 5mm Audio jack
14. Contactless card antenna
15.  Proximity sensor

GETTING STARTED

BluePad-5500 Plus has rechargeable Lithium-Ion polymer battery. The battery can be charged from USB power adapter connected to USB port or when is attached to Docking station.

Battery of BluePad-5500 Plus is removable, for replacing please see “Main battery replacement”.

Setup
BluePad-5500 Plus has several USB communication modes.
With attached USB OTG cable can provide power to accessory.
With attached USB cable with PC/MAC can provide:

• “File Transfer”
• “USB tethering”
• “MIDI”
• “PTP”
• “No data transfer”

With special board (D002301) and USB to Serial convertor can provide communication with Secure processor. Supported modes in this communication:

• Application download mode (Loading Firmware and/or Application to secure processor)
• System mode (Key Management)

APPLICATION DOWNLOAD MODE
To enter in application download mode on the BluePad-5500 Plus, must be hold power button on special board. Release the button after characteristic sound (first beep) is played. In this mode can be update Firmware or Application of Secure Processor.

SYSTEM MODE
To enter in application download mode on the BluePad-5500 Plus, must be hold power button on special board. Release the button after characteristic sound (second beep) is played. System mode is for key management.

UPDATING SECURE PROCESSOR FIRMWARE/APPLICATION
Firmware and application on Secure processor can be updated via Android application.
Application processor firmware can be updated OTA.

SOFTWARE VERSIONS
The product software version of Application processor can be retrieved using Android settings menu. From main screen by pressing “Settings”->”About Phone”:

• Android version (current version of Android)
• Software version (custom build version)
• Build number (number of the build)

The product firmware and/or application versions of Security processor can be retrieved using Android settings menu. From main screen by pressing “Settings”->”About Phone”>“Pinpad information”:

• Status of the Secure processor On/Off
• Serial Number of the device
• CPU serial number – serial number
• Capabilities of the device
• Firmware name of the loaded FW
• Firmware version of the loaded FW
• Application name of the loaded AP
• Application version of the loaded AP
• Firmware key version
• Application key version
• Loader key version

How to insert/remove SIM/SD cards

For accessing SIM/SAM/SD trays need to be removed back cover, this is showed on Figure 6.

• The BluePad-5500 Plus support Nano SIM1 and SIM2 cards.
• The BluePad-5500 Plus support Micro SD cards.
• The BluePad-5500 Plus support SAM cards.

Smart Card Reader Use
The smart card transaction procedure can vary depending on the application loaded on the BluePad-5500 Plus. Verify the proper procedure with your application provider before performing a smart card transaction.

To Conduct a Smart Card Transaction

1. Position a smart card with the gold contacts facing upward (Figure 7).
2. Insert it into the ICC card reader slot in a smooth, continuous motion until it seats firmly.
3. Hand BluePad-5500 Plus to customer for PIN entry
4. Remove the card when the display indicates the transaction is completed.

Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.

Contactless Card Reading

The contactless card transaction procedure can vary depending on the application loaded on the BluePad-5500 Plus. Verify the proper procedure with your application provider before performing a contactless card transaction.
To Conduct a Contactless Credit/Debit Card Transaction

1. Place a contactless card to shown on the BluePad-5500 Plus display contactless logo (Figure 8).
2. Remove the card when the display indicates the transaction is completed.

Reading barcodes with barcode engine

BluePad-5500 Plus has integrated barcode engine (depends on the configuration). Can be scanned 1D and 2D barcode types. For using this functionally need to be start the barcode application. After that to be pressed and hold one of the scan buttons, then position the scanning engine to the center of the barcode by aiming and the illumination box is over the outer edges of the barcode. Slowly pull back or forward the unit, while increasing or decrease the distance between the barcode and the scanning head, until the barcode has been read by the scanner. Barcode data will have shown on the used application.

Troubleshooting Guidelines

This chapter lists typical examples of malfunction you may encounter while operating your BluePad-5500 Plus unit and steps you can take to resolve them.
The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of BluePad-5500 Plus units. If you are having problems operating your BLUEPAD-5500 PLUS unit, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described, contact your local Datecs representative for assistance.

The BluePad-5500 Plus unit contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Datecs service provider. Service conducted by parties other than authorized Datecs representatives may void any warranty.

Blank Display
When the BluePad-5500 Plus unit display does not show correct or clearly readable information:

• Check battery power.
• If the problem persists, contact your local Datecs service provider.

Touchscreen Does Not Respond
If the touchscreen does not respond properly:

• Check the display. If it displays is not blank, follow the steps outlined in Transactions Fail To Process.
• If the problem persists, contact your local Datecs representative.

Transactions Fail To Process
There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.

Check Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the problem is not a defective card.
• Ensure that the card is inserted correctly (see Smart Card Reader Use).
• If the problem persists, contact your local Datecs representative.

Due to risk of shock or damage, do not use the BLUEPAD-5500 PLUS unit near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.

Maintenance and Cleaning
BluePad-5500 Plus units have no user-serviceable parts.
To clean the unit, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Do not attempt to clean the card readers. Doing so can void any warranty. For card reader service, contact your Datecs distributor or service provider.
Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the display.

Main battery replacement
For replacing the main battery of BluePad-5500 Plus need to be removed back cover. After that battery is pulled up as shown on the Figure 10.

Please contact with your local Datecs representative or service provider for receiving spare original battery.
Don’t leave BluePad-5500 Plus for long time without main battery, otherwise cryptographic keys can be deleted.

Safety

• To prevent damage to your device’s parts or internal circuits, do not use it in dusty, smoky, damp, or dirty environments or near magnetic fields.
• Using an unapproved or incompatible power adapter, charger, or battery may damage your device, shorten its lifespan, or cause a fire, explosion, or other hazards.
• Keep the device and battery away from excessive heat and direct sunlight. Do not place them on or in heating devices, such as microwave ovens, stoves, or radiators.
• Dispose the battery, and accessories according to local regulations. They should not be disposed of in normal household waste. Improper battery use may lead to fire, explosion, or other hazards.
• Do not use, store or transport the device where flammables or explosives are stored (in a gas station, oil depot, or chemical plant, for example). Using your device in these environments increases the risk of explosion or fire.

Service and Support
For BluePad-5500 Plus problems, product service, and repair information, contact your local Datecs representative or service provider.

International – Contact your local Datecs distributor

Service Returns
All customers, please contact your local Datecs Ltd representative or distributor for assistance with your service, return, or replacement.

BluePad-5500 Plus USER GUIDE
UM 07.01.29/v1.2.0

References

• DATECS LTD

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