Shark AZ2002 Vertex DuoClean PowerFin Upright Vacuum User Guide
- June 5, 2024
- Shark
Table of Contents
Shark AZ2002 Vertex DuoClean PowerFin Upright Vacuum User Guide
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY
WARNING
To reduce the risk of fire, electric shock, injury, or property damage, when
using an electrical appliance, basic precautions should always be followed,
including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM
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Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks. To minimize the risk of power cord damage, do not allow the motorized brush roll to ingest the cord. If this occurs, immediately shut off power to the vacuum and remove the cord.
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This appliance has a polarized plug, if the plug does not fit fully into the outlet, reverse the plug (one blade is wider than the other). If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.
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Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/ or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
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Use only identical replacement parts.
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Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
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Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
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The use of an extension cord is NOT recommended.
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This vacuum cleaner contains no serviceable parts.
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This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children. Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. DO NOT allow to be used as a toy. Close supervision is necessary when used near children.
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Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
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DO NOT handle plug or vacuum cleaner with wet hands.
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DO NOT use without filters in place.
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Only use Shark® branded filters and accessories.
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DO NOT damage the power cord:
a) DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.
b) DO NOT unplug by pulling on cord. Grasp the plug, not the cord.
c) DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces. -
DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
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DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
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Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
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DO NOT use if vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
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Use extra care when cleaning on stairs.
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DO NOT leave the vacuum cleaner unattended while plugged in.
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When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibbers.
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DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.
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Your Shark® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
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DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails, screws, or coins)
d) Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
e) Smoking or burning objects (hot coals, cigarette butts, or matches)
f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach, ammonia, or drain cleaner) -
DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust) -
Turn off all controls before plugging in or unplugging the vacuum.
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Unplug from electrical outlet when not in use and before any maintenance or cleaning.
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Hand wash with water only. Washing with cleaning chemicals could damage the unit.
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During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushroll.
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Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
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Make sure the dust cup and all filters are in place after routine maintenance.
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If provided, secure the power cord around the two cord hooks during storage.
SAVE THESE INSTRUCTIONS
ASSEMBLY
- Place motorized Nozzle on floor and insert Wand, pressing it in until it clicks securely into place.
- Place Pod onto wand and slide down to connect.
- Insert Handle into wand, pressing it in until it clicks securely into place.
- Connect Hose to back of pod, pressing it in until it clicks securely into place.
- Store included accessories on the Accessory Posts on the pod.
IMPORTANT: For proper operation, ensure all connections are securely clicked into place.
WHOLE-HOME CLEANING
SETTINGS
Press power button to turn on vacuum. Please note the brush rolls will not spin unless the wand is reclined.
Thick Carpet & Area Rug Cleaning
Slide the surface switch to the top position to select Thick Carpet/Area Rug.
Carpet & Low Pile Cleaning
Slide the surface switch to the middle position to select Carpet/Low Pile to
increase the speed of the brush rolls and to help remove stuck-on dust and
debris.
Hard Floor Cleaning
Slide the surface switch to the bottom position to select Hard Floor.
NOTE: Try using Hard Floor mode for low pile area rugs.
BRUSHROLL INDICATOR LIGHT
WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?
Solid Green: The brush rolls are spinning and working as they should.
Solid Red: There is a jam in the brushroll area. Turn off the vacuum and
unplug it, then remove any blockages in the nozzle.
Flashing Green: The vacuum is operating in an environment that is either
too hot or too cold. This vacuum will only function properly in temperatures
ranging from 32°F to 104°F. Turn the vacuum off and adjust the room
temperature. Once the temperature has reached the operating range, turn the
vacuum back on.
Flashing Red: The motorized floor nozzle is overheating. Turn off the
vacuum, unplug it, and remove any blockages. Let the vacuum cool down for at
least 60 minutes before restarting. See Troubleshooting section for more
information.
NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please
set to Carpet/Low Pile.
NOTE: For maximum suction for above-floor cleaning per ASTM F558, set to
Hard Floor mode.
CLEANING MODES
EMPTYING THE DUST
CLEANING AND REPLACING THE FILTERS
CLEANING FILTERS
Regularly rinse and replace the pre-motor and HEPA filters to maintain your vacuum’s suction power. To prevent damage from cleaning chemicals, rinse filters with cold water only. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.
IMPORTANT: DO NOT use soap when cleaning the filters.
CLEAN PRE-MOTOR FILTERS EVERY MONTH
Remove Dust Cup, then lift out Filters.
CLEAN HEPA FILTER EVERY YEAR
With the dust cup removed, press button on Filter Door. Pull forward and slide
out to remove, then take out HEPA Filter.
To reinstall, insert HEPA filter into unit and replace filter door.
NOTE: The pre-motor filters should be replaced every 2.5 years. The post-
motor filter should be replaced every 3 years.
sharkclean.com
MAINTENANCE
NOZZLE MAINTENANCE
SELF-CLEANING BRUSHROLL
If any hair is wrapped around the brushroll, continue vacuuming, using
Carpet/Low Pile mode on a bare floor surface, a low-pile carpet, or a small
area rug. This will allow the self-cleaning brushroll to remove the hair wrap
and send it to the dust cup. If you run over a hard or sharp object or notice
a noise change while vacuuming, check for blockages or objects caught in the
brushroll. If some fibers remain wrapped around the brushroll after continued
use, clear them from the brushroll.
CLEANING THE SOFT ROLLER
CORD MAINTENANCE
- DO NOT pull or carry vacuum cleaner by the cord or use cord as a handle.
- DO NOT unplug by pulling on the cord. Grasp the plug, not the cord.
- DO NOT close the door on the cord.
- DO NOT pull the cord around sharp corners.
- DO NOT leave the cord near heated surfaces.
To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord. If this occurs, immediately shut off power to the vacuum and remove the cord from the brushroll or nozzle.
CHECKING FOR BLOCKAGES
AVAILABLE ACCESSORIES
NOTE: Not all accessories come with all units. For a list of the
accessories included with this model, see the top inside flap
of the box. To order additional accessories, visit
sharkaccessories.com.
TROUBLESHOOTING
Power cord caught in brushroll or floor nozzle.
- To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord. If this occurs, immediately shut off power to the vacuum and remove the cord from the brushroll or nozzle.
- Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.
Vacuum is not picking up debris. No suction or light suction.
- Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them.
- Dust cup may be full; empty dust cup.
- Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any blockages found. See Checking for Blockages section for more information.
- If any hair, string, or carpet fibbers are wrapped around the brushroll, extend cleaning time to allow the self-cleaning brushroll to remove them. If some hair or fibbers remain wrapped around brushroll after continued use, carefully remove them. See Cleaning the Brush roll section for more information.
Vacuum lifts area rugs.
- Make sure Surface Selector switch is set to Thick Carpet & Area Rug Cleaning.
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Brushrolls do not spin.
- If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Remove pod and wand from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum, and turn on power.
- With the power on, recline the handle, which will automatically turn on the brushrolls.
Vacuum turns off on its own or indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the following steps to restart:
- Turn vacuum off and unplug it.
- Empty dust cup and clean filters. See Emptying the Dust Cup and Cleaning the Filters section for more information.
- Check for blockages in hose, wand, floor nozzle, accessories, and inlet openings.
- Allow unit to cool for a minimum of 60 minutes.
- Plug in vacuum and turn it on.
For all other issues, please call Customer Service 1-800-798-7398.
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized
retailers of SharkNinja Operating LLC. Warranty coverage applies to the
original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and
workmanship for a period of five (5) years from the date of purchase when it
is used under normal household conditions and maintained according to the
requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
- The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
- In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
- Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
- Any unit that has been tampered with or used for commercial purposes.
- Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters not removing debris from the brushroll), or damage due to mishandling in transit.
- Consequential and incidental damages.
- Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
- Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal
household conditions within the warranty period, visit
sharkclean.com/support for product care and
maintenance self-help. Our Customer Service Specialists are also available at
1-800-798-7398 to assist with product
support and warranty service options, including the possibility of upgrading
to our VIP warranty service options for select product categories. So we may
better assist you, please register your product online at
registeryourshark.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for
repair or replacement. A fee of $25.95 (subject to change) will be charged
when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to
initiate a warranty claim. You will need the receipt as proof of purchase. We
also ask that you register your product online at registeryourshark.com and
have the product on hand when you call, so we may better assist you. A
Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other
rights that vary from state to state. Some states do not permit the exclusion
or limitation of incidental or consequential damages, so the above may not
apply to you.
REGISTER YOUR PURCHASE
registeryourshark.com
Scan QR code using mobile device
RECORD THIS INFORMATION
Model Number: __
Serial Number:____
Date of Purchase:__
(Keep receipt) Store of Purchase:___
TECHNICAL SPECIFICATIONS
Voltage: 120V~, 60Hz
Watts: 1400W
Benefits of registering your product and creating an account:
- Get easier, faster product support and access to warranty information
- Access troubleshooting and product care instructions
- Be among the first to know about exclusive product promotions
TIP: You can find the model and serial numbers on the QR code label on the bottom of the back of the vacuum pod.
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of
your new Shark® Vertex™ DuoClean™ PowerFins™ Powered Lift-Away™ with Self-
Cleaning Brushroll Upright Vacuum.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice. This product may be covered by one or more U.S. patents. See sharkninja.com/patents for more information.
© 2021 SharkNinja Operating LLC. SHARK is a registered trademark of SharkNinja Operating LLC. DUOCLEAN, LIFT-AWAY, and POWERED LIFT-AWAY and VERTEX are trademarks of SharkNinja Operating LLC.
AZ2002CSeriesIBEFMPMv3 PRINTED IN CHINA / IMPRIMÉ EN CHINE
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