SOLT 10.0kg Heat Pump Dryer User Manual

10.0kg Heat Pump Dryer
User Manual

MODEL
GGSHPD100W
V 1.0 | 0822

Welcome
Congratulations on purchasing your new Heat Pump Dryer! The Sôlt brand is proudly distributed within Australia by Residentia Group Pty Ltd.
Residential Group
— Head Office. 165 Barkly Ave Burnley Victoria 3121 Australia
—ACN. 600 546 656
— Online. residential. group
Sôlt
— Online. www.solt.house
— Instagram. /sold. house
— Facebook. /sold. appliances
Please refer to the warranty card at the rear of this manual for information regarding your product’s parts and labor warranty, or visit us online at www.residentia.group
At Residential Group, we are customers obsessed and our Support Team is there to ensure you get the most out of your appliance. Should you want to learn more about the features of your product, and importantly take care of your appliance when cleaning, our Support Team are here to help.
You can use our online Support Centre at any time by visiting http://support.residentiagroup.com.au, or you can contact us via calling 1300 11 HELP (4357).
It is important that you read through the following use and care manual thoroughly to familiarise yourself with the installation and operation requirements of your appliance to ensure optimum performance.
Again, thank you for choosing a Sôlt appliance and we look forward to being of service to you.
Kind Regards, The Residential Team

Customer Care

Sôlt recommends the use of original spare parts. When contacting our customer service team, please ensure that you have the following information at hand (which can be found on your appliances’ rating plate).
— Model Number
— Serial Number

Safety Instructions

1. Conditions of use
This heat pump dryer is intended for drying typical amounts of household laundry, which have been washed with water. It has been designed solely for private use and is not suitable for commercial or shared use (i.e. by several families in an apartment building).
2. Safety instructions
Before the installation and use of the appliance, carefully read the supplied instructions.
The manufacturer is not responsible if an incorrect installation and use cause injuries and damages.
Always keep the instructions with your appliance for future reference.
WARNING: To prevent any damage to your and others’ life or property, you have to follow the safety notes.
WARNING: Caution, risk of fire!
2.1 Children & vulnerable people safety
WARNING: Risk of suffocation, injury, or permanent disability.
— This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction for the operation of the appliance by a person who is responsible for their safety.
— Do not let children play with the appliance.
— Keep all packaging away from children.
— Keep all detergents away from children.
— Keep children and pets away from the appliance door when it is open. Always close the door after use.
— Cleaning and user maintenance shall not be made by children without supervision.
2.2 Installation
— Remove all the packaging.
— Do not install or use a damaged appliance.
— Obey the installation instruction supplied with the appliance.
— Make sure that the floor where you install the appliance is flat, stable, heat resistant, and clean.
— Do not install or use the appliance where the temperature is less than 5°C or higher than 35°C, or a humid environment.
— Do not install the appliance behind a lockable door, a sliding door or a door with a hinge on the opposite side, where the appliance door can not be fully opened.
— Always be careful when you move the appliance because it is heavy. Always wear safety gloves.
— Always move the appliance vertically.
— The rear surface of the appliance must be put against the wall.
— Make sure that there is air circulation between the appliance and the floor.
— Make sure the carpet does not obstruct the ventilation openings in the base of the appliance (if applicable).
— Exhaust air must not be discharged into a flue that is used for exhausting fumes from appliances burning gas or other fuels.
— If the tumble dryer is put on top of a washing machine, use the stacking kit. The stacking kit, available from your authorized vendor, can be used only with the appliance specified in the instructions, supplied with the accessory. Read it carefully before installation.
— Ensure you have good ventilation in the installation room to avoid the back flow of gases into the room from appliances burning other fuels, including open fires.
— The appliance can be installed as freestanding or below the kitchen counter with a minimum clearance of 30mm between any adjacent walls and above the dryer.
— When the appliance is put in its permanent position, check if it is fully level with the aid of a spirit level. If it is not, adjust the feet until it is.
Electrical Connection
WARNING: Risk of fire and electrical shock.
— The appliance must be correctly earthed.
— Make sure that the electrical information on the rating plate agrees with the power supply. If not, contact an electrician.
— Always use a correctly installed shockproof socket.
— Do not use multi-plug adapters and extension cables.
— Make sure not to cause damage to the mains plug and to the mains cable. Should the appliance power supply cable need to be replaced, this must be carried out by our Service Centre.
— Connect the mains plug to the mains socket only at the end of the installation. Make sure that there is access to the mains plug after the installation. Do not connect the appliance plug to a power connection board.
— Do not pull the mains cable to disconnect the appliance. Always pull the mains plug.
— Do not touch the mains cable or the mains plug with wet hands.
— This appliance complies with the E.E.C. Directives.
— Make sure that the voltage of the power supply is the same as the electric specification.
— Do not connect the dryer with the power connection board, a universal plug or socket, do not use multi-plug adapters and extension cables.
2.3 Appliance use
WARNING: Risk of fire, explosion, electric shock or damage to the appliance.
WARNING: Before first use, leave the dryer to stand for 2 hours after transporting.
— Use this appliance in a household only.
— Do not change the specification of this appliance.
— The final part of the drying cycle occurs without heat (cool down cycle) to ensure that the items will not be damaged. If you stop the appliance before the end of the drying cycle, immediately remove and spread out all items, so that the heat can dissipate.
— If you use fabric softener or similar products, obey the instructions on the packaging.
— Do not run the appliance without a filter. Clean the lint filter before or after each use.
— Wipe away lint that has accumulated around the appliance.
— Do not dry the damaged items which contain padding or fillings.
— Do not dry items such as foam rubber (latex foam), shower caps, waterproof textiles, rubber-backed articles, and clothes or pillows fitted with foam rubber pads.
— Before drying items that have been in contact with substances such as cooking oil, acetone, alcohol , petrol, kerosene, spot removers, turpentine, waxes and wax removers, wash them in hot water with an extra amount of detergent.
— Do not dry items in the appliance if industrial chemicals have been used for cleaning.
— Make sure that no gas lighters or matches have been left in the pockets of the clothing.
— Only dry fabrics which are applicable to dry in the tumble dryer. Follow the instructions on the fabric label.
— Do not dry not washed items in the appliance.
— If you have washed your laundry with a stain remover start an extra rinse cycle before you start the dryer.
— Do not drink or prepare food with the condensed water. It can cause health problems to people and pets.
— Do not sit or stand on the open door.
— Obey the maximum load volume of 10kg (refer to the Program Table on page 13).
— Do not dry dripping wet clothes in the tumble dryer.
— Oil-affected items can ignite spontaneously, especially when exposed to heat sources such as in a tumble dryer. The items become warm, causing an oxidation reaction in the oil. Oxidation creates heat. If the heat cannot escape, the items can become hot enough to catch fire. Piling, stacking or storing oil- affected items can prevent heat from escaping and create a fire hazard.
— If it is unavoidable that fabrics that contain vegetable or cooking oil or have been contaminated by hair care products be placed in a tumble dryer they should first be washed in hot water with extra detergent- this will reduce, but not eliminate, the hazard.
— Ensure all objects are removed from clothing pockets such as lighters and matches.
— Before first use, clean the inside of the drum with a soft fabric cloth and run the “Refresh” program with some clean rags inside. After finishing the cycle, please clean the lint filter as per the instructions within this user manual.
WARNING: The appliance contains an environmentally friendly but flammable R290 refrigerant. Keep away from open flame and other sources of ignition.

Dry care symbols
Only dry laundry is suitable for tumble drying. Please pay attention to the laundry care labels:
Suitable for tumble drying
Normal drying process: Drying in the tumbler is possible under a normal load and temperature 80°
Mild drying process: Caution is appropriate when tumble drying. The select mild process with reduced thermal action.
Do not tumble dry: Articles unsuitable for drying in the tumbler.

2.4 Care and Cleaning
WARNING: Risk of injury or damage to the appliance.
— Before maintenance, deactivate the appliance and disconnect the mains plug from the mains socket.
— Do not use water spray and steam to clean the appliance.
— Clean the appliance with a moist soft cloth. Only use neutral detergents.
Do not use abrasive products, abrasive cleaning pads, solvents or metal objects.
2.5 Product Disposal
WARNING: Risk of injury or suffocation.
— Disconnect the appliance from the mains supply.
— Cut off the main cable and discard it.
— Remove the door catch to prevent children and pets to get closed in the appliance.
2.6 Transport
— Always move the appliance cautiously. Do not use the machine door or the handle of the water container, to lift the appliance.
— If the dryer can’t be transported upright, the dryer can be tilted no more than 30°.
2.7 Installation Positioning
— Remove all packaging material before using the appliance. Do not allow children to play with the packaging.
— Before setting up the dryer, check it for any externally visible damage. Do not install or use a damaged tumble dryer.
— Do not install the tumble dryer in a room where there is a risk of frost occurring. At temperatures around freezing point, the tumble dryer may not be able to operate properly. There is a risk of damage if the condensed water is allowed to freeze in the pump and hoses.
— Ensure that your appliance is installed on solid and flat ground, in a level position.
— Please do not place the appliance on a slope, soft carpet or wooden floor.
— Your appliance should only be installed within an internal environment. Do not install the appliance outdoors.
— Ensure that the opening of the tumble dryer door is not restricted.

Level Adjusting
— If the floor is obviously uneven, your appliance feet need to be adjusted. If your appliance isn’t level, it will cause your appliance to vibrate, and potentially move from its position. Do not remove the feet.
— Use a screwdriver to adjust the height of four machine legs to adjust the level of your dryer and check with the aid of a spirit level.
2.8 Installing the Optional Bypass Hose
WARNING: Please wear gloves to perform the instructions below.
1. Remove the existing drain hose from the housing drawer.
2. Insert the drain hose and the external drainage hose into the connector.
3. Place the hose holder into the washing basin or sink.

Your Heat Pump Dryer

3. Product Components NOTE!
The images in this user manual are for reference only. Your appliance may appear differently.
3.1 Control Panel

1. Program selection dial:
   Different drying cycles can be selected according to the user’s need and the type of laundry to be dried.

2. Display:
   The display shows the setting, estimated program time remaining, and status messages of your dryer.

3. Additional function buttons:
   These buttons are used for setting additional functions to your cycle.

4. Start/Pause button:
   Press this button to start or pause the drying cycle.

5. On/Off button:
   Turn the appliance on or off.

3.2 Display Icons

| Cotton| | Dry level intensity
---|---|---|---
Synthetics| Light
Child lock| Mute
Remaining Time Indicator / Error message| My Cycle
Cycle phase status| Silent Dry
Clean filters notification| HYGIENE+
Empty water container notification| Time

Operating Instructions

4. Quick Start
NOTE! Before using the dryer, ensure that is installed correctly.
Preparing your drying load
Running the drying cycle
On completion of the drying cycle
An alert will sound and “0:00” will be displayed.

NOTE! If a power outlet with a switch is used, please use the switch to turn off the power of the unit.
4.1 First-Time Use
WARNING: Before first use, leave the dryer to stand for 2 hours after transporting and use a soft fabric to clean the inside of the drum.

1. Put some clean rags into the drum.
2. Plug the power, and press the “On/Off” button.
3. Select the “Refresh” Program, and press the “Start/Pause” button.
4. After finishing this program, please follow the “Cleaning and Maintenance” (refer to page 15) to clean the door lint filter.
5. During the drying cycle, the compressor and the water will generate some noise which is entirely normal.

4.2 Before Each Drying Cycle
— Before drying, thoroughly spin the laundry in the washing machine. High spin speed shortens the drying time and saves energy.
— For uniform drying results, sort the laundry according to fabric type and select the appropriate drying program.
— Before drying, please close zips, hooks, and eyelets, buttons, tie fabric belts, etc.
— Remove all objects from pockets such as lighters and matches.
— Sew in or remove underwiring from bras.
— Close duvet covers and pillowcases to prevent small items from being rolled up inside them.
— Leave jackets open and undo any long zips so that textiles dry evenly.
— Do not over-dry the clothes, because over-dried clothes can easily shrink or get creases.
— Do not dry the articles containing rubber or similar elastic materials.
— Keep the area around the tumble dryer clean. Coal dust or flour may cause an explosion.
— The door shall be opened only after the program of the tumble dryer is finished to avoid being scalded by hot steam or an overheated drying machine.
— Clean the lint filter and empty the water container after each use to avoid extension of drying time and increase of energy consumption.
— Do not dry clothes after the dry-cleaning process.
4.3 Programs
Program Selector
— When the LED display screen lights up, rotate the program knob to select the desired program.
— Select the “Time”, “Mute”, “Anti-Crease”, “Delay”, “Light”, “Silent Dry”, “Hygiene+” or “Intensity” functions for additional options.
— Press the “Start/Pause” button.
— Press the “On/Off” button after the program has been completed.
Program Start
The drum will rotate after the program starts. The cycle phase LED in the display will light up and the remaining program time will be displayed.
Program End
— The drum will stop rotating after the program ends. The display will show “0:00”, the cycle phase LED will display “End” and the related LED will illuminate. The dryer will start the “Anti-Crease” function if the user doesn’t remove the load. (Refer to page 14).
— After the load is removed, press “On/Off” to switch off if the display is on. The drying is complete, please unplug.
— If there is an unexpected stop during the drying procedure or if the dryer shows an Error Code, refer to the troubleshooting section of this user manual (page 16).
5. Clothing Weight Reference
The table below provides a weight reference for typical clothing items.
NOTE!
— Do not put more load than rated.
— Do not dry dripping wet laundry. The dryer might get damaged.
6. Program Table

/ N
Mix| Mix| 4.0kg| To dry laundry from a mix of cotton and synthetic fabrics.| Y / N
Synthetics| These program options are designed for use with synthetic and blended fabrics.|
Extra| 4.0kg| To dry thick or multi-layered synthetic fabrics. Drying level: Extra Dry| Y / N
Standard| 4.0kg| To dry thin synthetic fabrics which are not ironed
(i.e. easy care shirts. table linen. baby clothes. socks. etc).| Y / N
Wool| Wool| 1.0kg| Use fluffy and fresh wool clothing to start the drying process. Once the program is complete. remove the clothes and allow them to finish the drying process by air-drying.| Y / N
My Cycle| My Cycle| | Define and save your favorite program settings.| Y / –
Special| Bed Linen| 5.0kg| To dry bulky items such as bed linen. bed sheets or other large items.| Y / N
Baby Care| 1.0kg| Designed to dry a small amount of baby clothing.| Y / N
Shirts| 1.0kg| To dry easy care clothes such as shirts and blouses. Use the anti-crease option for minimum ironing effort. Once dried. hang your items on a clothes hanger.| Y / N
Sportswear| 3.0kg| To dry sportswear. thin fabrics and polyester items which are not to be ironed.| Y / N
Time| With these program options. you can use the manual timing option and set your desired program duration.|
Time Dry| 3.0kg| To dry individual items or complete the drying process of multi-layer fabrics that have different drying behavior (such as jackets and pillows) from a minimum of 10 minutes to a maximum of 180 minutes. (10-minute increments)| Y / Y
Refresh| 1.0kg| To refresh textiles that were in storage from a minimum of 20 minutes to a maximum of 150 minutes. (10-minute increments)| Y / Y

Note:

1. The Maximum Weights refer to dry items.
2. Energy labeling program: Cotton Extra is the program used for the AS/NZS 2442 MEPS energy rating.
3. The programs above are only recommendations and users can choose the appropriate program according to their personal requirements and habits. Thick fabrics (i.e. bed linen, jeans, jackets, etc) are not easy to dry.
   The strongest intensity is strongly recommended.

7. Additional Functions
7.1 HYGIENE+ Function
After selecting your preferred program cycle, pressing the HYGIENE+ function will also add a sterilising process to reduce bacteria within your heat pump dryer.
NOTE! This program is not recommended for light, thin or delicate laundry items.
7.2 Delay Function
Use this delay function to delay the drying program from 0 to 12 hours. The delay time means the program will start after the set amount of hours. When the delay program
starts, the time starts to decrease on the display and the “clock” icon blinks on your appliance display.
To activate the delay function:
— Load your clothing articles into your appliance and close the door.
— Press the On/Off button and use the program selector dial to select your desired drying program.
— You can select any additional functions by pressing the corresponding buttons, according to your needs.
— Now press the “Delay” button.
— Continue to press the “Delay” button to set your desired delay time.
— Once your desired delay time is displayed, simply press the “Start/Pause” button and the dryer will automatically begin your selected drying program at the completion of your set delay period.
— If you press the “Start/Pause” button once again, the delay function will be paused. To cancel the delay function, press the “On/Off” button.
7.3 Time Function
When the Time Dry or Refresh drying programs are selected,the Time button can be used to adjust the drying time. Each press of the “Time” button will adjust the drying time
in 10-minute increments.
7.4 Intensity Function
Your appliance features a drying intensity control, allowing you to adjust the dryness level of your laundry. The Intensity function has four levels, indicated by the icons below.
— The drying time increase by 3 minutes with each level.
— The Intensity function can only be activated before the drying program is started.
— Press the Intensity button repeatedly to select the desired intensity (and drying time).
— The Intensity function can be used for all programs except Wool, Time Dry, and Refresh.
7.5 My Cycle Function
The My Cycle function can be used to define and save your favorite drying program for easier selection in the future (i.e. Use this function to save your most frequently used drying settings).|
To set your My Cycle function:
— Use the program selector dial to select your required program and select any other drying functions.
— Press and hold the “Intensity” button for 3 seconds until the display flashes, indicating that your desired program has been saved.
— To use your preset My Cycle, simply turn the program selector dial to the My Cycle position and press the “Start/Pause” button to begin.
— If you wish to change your My Cycle settings, simply repeat the steps above at any time.
7.6 Light Function
There is an internal light inside the drum to assist with viewing your clothing. Press the “Light” button to activate the light for 3 minutes when the door is closed or the dryer
is in operation, or 1 minute when the door is open.
7.7 Mute Function
This function allows you to turn the audible tone on or off, to indicate that your drying program is complete. By default, the audible signal is set to On. When the mute function is on, your appliance will make an audible tone when:
— A function button is pressed
— If the dryer is operating and the program selector knob is turned, the appliance will make an audible tone to alert the user that an invalid choice has been made.
— At the completion of a drying program.
7.8 Anti-Crease Function
At the end of a drying program, the anti-crease operation time is 60 minutes (by default) or either 30 or 90 minutes (if selected).
The “Anti-Crease” light shall illuminate when the function is selected. This function helps to prevent the laundry from creasing. The laundry can be removed during the anticrease phase. All programs have the ability to use this function, except for Refresh and Wool.
7.9 Child Lock
Your appliance features a child lock, preventing children from pressing keys or changing the operation of the dryer.
To activate the child lock:
— When the appliance is in operation, press and holds the “Delay” and “Light” buttons simultaneously for 3 seconds. Once activated, the display will show the Child Lock icon.
— Whilst the Child Lock is activated, pressing buttons won’t affect the dryer.
— To deactivate the Child Lock, simply press and hold the “Delay” and “Light” buttons simultaneously for 3 seconds. The Child Lock indicator icon will switch off the display.
7.10 Silent Dry
To reduce noise, the rotation speed of the drum will drop, but the drying time will extend. Ideal for drying at night.

Cleaning & Maintenance

8. Cleaning Procedures
8.1 Door Lint Filter
As with all clothes dryers, your lint filter should be cleaned after each use.
Note: — Lint accumulates on the lint filter and will block the air circulation. This affects the performance of your clothes dryer and will extend the required drying time.
— Always disconnect the power cord before cleaning!
— Do not operate the dryer without the lint filter installed!
— Clean the lint filter after each use.
To clean the lint filter:
— Ensure the dryer has cooled down after any recent operation.
— Unplug the appliance.
— Open the appliance door.
— Take out the lint filter and wipe off any accumulated lint and fibers with your hand, or rinse the filter with water and dry it thoroughly.
— Re-install the lint filter.
8.2 Cleaning the Base Filter
— Ensure the dryer has cooled down after any recent operation.
— Unplug the appliance.
— Open the base filter cover
— Unlock the three locking levers and grasp the filter handle.
— Completely clean the base filter using the same method as described in 81.
— Clean the rubber sealing, both at the filter and handle.
— Reinsert the base filter and lock the locking levers in place.
— Close the base filter flap, until it clicks into position.
WARNING:
— Never operate the dryer without the filters installed.
— The fluff accumulated on the filter will block the air circulation. Not cleaning the filter regularly will increase drying time and energy consumption.
8.2 Cleaning the Heat Exchanger
WARNING: Do not touch the heat exchanger with your hand as it may cause an injury.
If you frequently use your appliance, it is recommended to clean the heat exchanger approximately once every two months. Be careful not to damage the air heat exchanger and please use gloves.
Note: The lint and fluff can easily be removed when first lightly dampened.
8.3 Empty the water container
WARNING: After each use, the water container should be emptied.
— Hold and pull out the water container using two hands.
— Tilt the water container, pouring out the condensed water into a sink.
— Re-insert the water container into the appliance.
Note: If the container requires emptying during operation, the program will pause and the lEI icon will flash on the display. Follow the process above to empty the container and restart the program by pressing the “Start/Pause” button.
WARNING:
— Do not drink the condenser water.
— Do not operate the dryer without the water container in place.

Troubleshooting

9. Error Displays
WARNING: Only authorized technicians can carry out repairs.
Before contacting our customer service team, please refer to the table below to see if your fault can be fixed by yourself. Should a service technician visit be arranged and its found there are no faults with the appliance, a call-out charge will apply.

calling 1300 11 4357 or email
support@residentiagroup.com.au
“E33”| Temperature sensor error. Please contact our customer service team by calling 1300 11 4357 or emailing
support@residentiagroup.com.au
“E64”| BLDC motor communication error. Please contact our customer service team by calling 1300 11 4357 or email support@residentiagroup.com.au
“E82”| PCB communication sensor error. Please contact our customer service team by calling 1300 11 4357 or  email support@residentiagroup.com.au
| — Empty the water container as per the steps in 8.3 within this user manual.
— Water pump or water level sensor failure. If emptying the water container doesn’t resolve the error,  please contact our customer service team by calling 1300 11 4357 or emailing support@residentiagroup.com.au
| Clean the lint filter as per the steps in 8.1 and 8.2 within this user manual.

9.1 Troubleshooting

switched on at the powerpoint.
— Check that a program is selected on the program selection dial.
— Check that the relevant fuse hasn’t blown.
 indicator is flashing| — Empty the water container as per the steps in 8.3 within this user manual.
indicator is flashing| — Clean lint filter.
The dryer doesn’t start| — Check the start button has selected.
— Check the appliance door has closed.
— Check that the program has been set.
Water is running out of the dryer| — Align dryer horizontally.
— Clear air condenser and door seals.
Door is opening by itself| — Press the door door closed until it “clicks” into position.
— Ensure that the dryer hasn’t been overloaded with clothes.
The degree of dryness was not reached or the drying time is too long.| — Clean the lint filter and wash the condenser.
— Empty the water container.
— Clean the moisture sensors.
— Try using a higher drying program next time.

Note:
If the above steps don’t resolve your issue or you cannot resolve the fault by yourself:
— Press the “On/Off” button,
— Switch off the appliance at the power outlet and remove the plug,
— Call our customer service team.
This page is intentionally left blank

Technical Data

Note:
— Contains fluorinated greenhouse gases covered by the Kyoto Protocol. Hermetically sealed.
— The rated capacity is the maximum capacity of dry clothes. Refer to the Program table for maximum loadings specific to each program.
— Do not install the dryer in a room where there is a risk of a frost occurring. At temperatures around freezing point, the dryer may not be able to operate properly.
— There is a risk of damage if the condensed water is allowed to freeze in the pump or water container.
Purchase Details
For future reference, please record the following information which can be found on the rating plate and the date of purchase which can be found on your sales invoice.

STORE DETAILS
STORE NAME……………………
ADDRESS……………………………………..
TELEPHONE…………………………
PURCHASE DATE………………………….
PRODUCT DETAILS
MODEL NO…………………………..
SERIAL NO…………………………………

Warranty Information

WARRANTY TERMS & CONDITIONS LAUNDRY
This document sets out the terms and conditions of the product warranties for Residentia Group Appliances. It is an important document. Please keep it with your proof purchase documents in a safe place for future reference should you require service for your Appliance.

1. IN THIS WARRANTY
   (a) ‘acceptable quality’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL;
   (b) ‘ACL’ means Trade Practices Amendment (Australian Consumer Law) Act (No.2) 2010;
   (c) ‘Appliance’ means any Residentia Group product purchased by you accompanied by this document;
   (d) ‘ASR’ means Residentia Group authorized service representative;
   (e) ‘Residentia Group’ means Residentia Group Pty Ltd of 165 Barkly Ave, Burnley VIC 3121, ACN 600 546 656 in respect of Appliances purchased in Australia;
   (f ) ‘major failure’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL and includes a situation when an Appliance cannot be repaired or it is uneconomic for Residentia Group, at its discretion, to repair an Appliance during the Warranty Period;
   (g) ‘Warranty Period’ means: where the Appliance is used for personal, domestic or household use (i.e. normal single family use) as set out in the instruction manual, the Appliance is warranted against manufacturing defects for 24 months, following the date of original purchase of the Appliance;
   (h) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.

2. (i) This warranty only applies to Appliances purchased and used in Australia and is in addition to (and does not exclude, restrict, or modify in any way) any non-excludable statutory warranties in Australia.

3. During the Warranty Period, Residentia Group or its ASR will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts that it considers to be defective. Residential Group or its ASR may use remanufactured parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Residential Group. This warranty does not apply to light globes, batteries, filters, seals, or similar perishable parts.

4. Parts and Appliances not supplied by Residentia Group are not covered by this warranty.

5. You will bear the cost of transportation, travel, and delivery of the Appliance to and from Residentia Group or its ASR. If you reside outside of the service area, you will bear the cost of:
   (a) travel of an authorized representative;
   (b) transportation and delivery of the Appliance to and from Residentia Group or its ASR, in all instances, unless the Appliance is transported by Residentia Group or its ASR, the Appliance is transported at the owner’s cost and risk while in transit to and from Residentia Group or its ASR.

6. Proof of purchase is required before you can make a claim under this warranty.

7. You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. Residential Group is not liable in the following situations (which are not exhaustive):
   (a) the Appliance is damaged by:
   (i) accident
   (ii) misuse or abuse, including failure to properly maintain or service
   (iii) normal wear and tear
   (iv) power surges, electrical storm damage or incorrect power supply
   (v) incomplete or improper installation
   (vi) incorrect, improper or inappropriate operation
   (vii) insect or vermin infestation
   (viii) failure to comply with any additional instructions supplied with the Appliance;
   (b) the Appliance is modified without authority from Residentia Group in writing;
   (c) the Appliance’s serial number or warranty seal has been removed or defaced;
   (d) the Appliance was serviced or repaired by anyone other than Residentia Group, an authorized repairer or ASR.

8. This warranty, the contract to which it relates, and the relationship between you and Residentia Group are governed by the law applicable where the Appliance was purchased.

9. To the extent permitted by law, Residentia Group excludes all warranties and liabilities (other than as contained in this document) including liability for any loss or damage whether direct or indirect arising from your purchase, use or nonuse of the Appliance.

10. For Appliances and services provided by Residential Group in Australia, the Appliances come with a guarantee by Residentia Group that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. The benefits to you given by this warranty are in addition to your other rights and remedies under a law in relation to the Appliances or services to which the warranty relates.

11. At all times during the Warranty Period, Residentia Group shall, at its discretion, determine whether repair, replacement or refund will apply if an Appliance has a valid warranty claim applicable to it.

12. Missing parts are not covered by warranty. Residential Group reserves the right to assess each request for missing parts in a case-by-case basis. Any parts that are not reported missing in the first week after purchase will not provide free of charge.

13. To enquire about claiming under this warranty, please follow these steps:
    (a) carefully check the operating instructions, user manual, and the terms of this warranty;
    (b) have the model and serial number of the Appliance available;
    (c) have the proof of purchase (e.g. an invoice) available;
    (d) telephone numbers are shown below.

14. You accept that if you make a warranty claim, Residentia Group and its ASR may exchange information in relation to you to enable Residentia Group to meet its obligations under this warranty.

IMPORTANT
Before calling for service, please ensure that the steps in point 13 have been followed.
Telephone contacts
► Service: Please call 1300 11 HELP (4357)
► Spare Parts: Please call 1300 11 SPARE (7727)

Australian Consumer Law requires the inclusion of the following statement with this warranty:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

An initiative by
Residential Group
T. 1300 11 4357
E. support@residentiagroup.com.au
www.solt.house

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>