SOLT GGSFLW60 6kg Front Load Washing Machine User Manual

MODEL GGSFLW60
**V 3.1 | 1021
User Manual
6kg Front Load Washing Machine

**

Welcome
Congratulations on purchasing your new Front Loader!
The Sôlt brand is proudly distributed within Australia by Residentia Group Pty Ltd.

Residential Group — Head Office.
165 Barkly Ave Burnley Victoria 3121 Australia — ACN.
600 546 656 — Online.
residential. group

Please refer to the warranty card at the rear of this manual for information regarding your product’s parts and labor warranty, or visit us online at www. residential.group
At Residential Group, we are customer-obsessed and our Support Team is there to ensure you get the most out of your appliance. Should you want to learn more about your range hood features, and importantly take care of your appliance when cleaning, our Support Team is here to help.
You can use our online Support Centre at any time by visiting http://support.residentiagroup.com.au, or you can contact us via calling us on 1300 11 HELP (4357).
It is important that you read through the following use and care manual thoroughly to familiarise yourself with the installation and operation requirements of your appliance to ensure optimum performance.
Again, thank you for choosing a Sôlt appliance and we look forward to being of service to you.
Kind Regards,
The Residential Team

Safety Instructions

CONDITIONS OF USE

•  This appliance is intended to be used in household and similar applications such as farmhouses or by customers in serviced apartments, holiday apartments, and other residential type environments.

SAFETY INSTRUCTIONS

• Before the installation and use of the appliance, carefully read the supplied instructions.
• The manufacturer is not responsible if an incorrect installation and use cause injuries and damages.
• Always keep the instructions with your appliance for future reference.

WARNING: To prevent any damage to your and others’ life or property, you have to follow the safety notes.
WARNING: Caution, risk of fire!
CHILDREN & VULNERABLE PEOPLE SAFETY

WARNING: Risk of suffocation, injury, or permanent disability.

• This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction for the operation of the appliance by a person who is responsible for their safety.
• Do not let children play with the appliance.
• Keep all packaging away from children.
• Keep all detergents away from children.
• Keep children and pets away from the appliance door when it is open.
• Cleaning and user maintenance shall not be made by children without supervision.

INSTALLATION

• Remove all the packaging.
• Do not install or use a damaged appliance.
• Obey the installation instruction supplied with the appliance.
• Make sure that the floor where you install the appliance is flat, stable, heat resistant, and clean.
• Always remove the plug and turn off the water supply to the appliance after every use.
• Sharp and rigid items such as coins, nails, and screws may cause serious damage to this appliance- always ensure pockets of clothing are empty.
• Always ensure that the drum has drained all water before opening the appliance door. If water is visible, do not open the appliance door.
• Do not install the appliance behind a lockable door, a sliding door, or a door with a hinge on the opposite side, where the appliance door cannot be fully opened.
• Always be careful when you move the appliance because it is heavy. Always wear safety gloves.
• Always move the appliance vertically.
• The rear surface of the appliance must be put against the wall.
• This appliance should not be installed in a bathroom or similar wet rooms, as well as rooms with explosive or caustic gases.
• Washing machines with a single water inlet should only be connected to the cold water supply outlet. Models featuring two inlet valves can be connected to both the hot and cold water outlets.
• The appliance can be installed as freestanding or below the kitchen counter with the correct space.
• When the appliance is put in its permanent position, check if it is fully level with the aid of a spirit level. If it is not, adjust the feet until it is.

ELECTRICAL CONNECTION

WARNING: Caution, risk of fire and electrical shock!

• The appliance must be earthed.
• Make sure that the electrical information on the rating plate agrees with the power supply. If not, contact an electrician.
• Always use a correctly installed shockproof socket.
• Do not use multi-plug adapters and extension cables.
• Make sure not to cause damage to the mains plug and to the mains cable. Should the appliance power supply cable need to be replaced, this must be carried out by our Service Centre.
• Connect the mains plug to the mains socket only at the end of the installation. Make sure that there is access to the mains plug after the installation. Do not connect the appliance plug with a power connection board.
• Do not pull the main cable to disconnect the appliance. Always pull the mains plug.
• Do not touch the main cable or the main plug with wet hands.
• This appliance complies with the E.E.C. Directives.

CARE & CLEANING

WARNING: Risk of injury or damage to the appliance.

• Before maintenance, deactivate the appliance and disconnect the mains plug.
• Do not use water spray and steam to clean the appliance.
• Clean the appliance with a moist soft cloth. Only use neutral detergents. Do not use abrasive products, abrasive cleaning pads, solvents, or metal objects.

PRODUCT DISPOSAL

• Disconnect the appliance from the main supply.
• Cut off the main cable and discard it.
• Remove the door catch to prevent children and pets to get closed in the appliance.

APPLIANCE USE

WARNING: Risk of fire, explosion, electric shock, or damage to the appliance.

• Use this appliance in a household only.
• Before operating this appliance, ensure that all packaging and transport bolts have been removed. Otherwise, serious damage can occur to the appliance.
• Before washing any clothes for the first time, the washing machine should be operated for one whole cycle without any clothes inside.
• Do not climb up or sit on top of the appliance.
• Do not change the specification of this appliance.
• If you use fabric softener or similar products, obey the instructions on the packaging.
• Do not sit or stand on the open door.
• Obey the maximum load volume of 7.5 kg (refer to the “Program chart” chapter).
• Ensure all objects are removed from clothing pockets such as lighters and matches.
• Please only use front load washing machine detergents. Flammable and explosive or toxic solvents are forbidden for use with this appliance. Gasoline and alcohol should not be used as a detergent.
• Never wash carpets or rugs within the appliance.
• Be careful to avoid burns when the machine drains hot washing water.
• After a wash program completes, please wait two minutes before opening the door.
• If a tumble dryer is installed on top of the washing machine, use the suitable stacking kit. The stacking kit, available from your authorized vendor, can be used only with the appliance specified in the instructions, supplied with the accessory. Read it carefully before installation (Refer to the Installation leaflet).
• Never lean against the machine door.
• Please do not close the machine door with excessive force and if you find it difficult to close the door, ensure that the clothing load isn’t excessive.
• The glass door may become hot during operation.

TRANSPORT

• Always move the appliance cautiously. Do not use the machine door or the handle of the detergent dispenser, to lift the appliance.
• Transportation bolts should be reinstalled within the machine by a specialized person, prior to transporting the appliance.
• Ensure that all accumulated water is drained from the appliance before moving.

Installation

INSTALLATION POSITIONING

• Ensure that your appliance is installed on solid and flat ground, in a level position.
• Please do not place the appliance on a slope, soft carpet or wooden floor.
• Your appliance should only be installed within an internal environment.

Do not install the appliance outdoors. REMOVING THE TRANSPORTATION BOLTS
Before using this washing machine, transport bolts must be removed from the backside of this machine. Please take the following steps to remove the bolts:

• Loosen all bolts with a spanner and then remove them.
• Use the plugs (supplied) to plug the holes.
• Keep the transport bolts for future use.

LEVEL ADJUSTING

• If the floor is obviously uneven, your appliance feet need to be adjusted. If your appliance isn’t level, it will cause your appliance to vibrate, and potentially move from its position.
• Once you’ve positioned your washing machine, press down from the top in all four corners to ensure that it’s completely stable (i.e. not rocking in any direction). Also use a spirit level to ensure that it is completely level in all directions.
• Should you need to make adjustments, use a spanner to turn the appliance legs until it makes contact with the floor. Turn the leg using one hand and then fasten the nut up against the appliance cabinet, to lock the leg in place.
• After making any adjustments to the appliance legs, re-check to ensure it is level and no rocking occurs.

CONNECT THE INLET PIPE
• Connect the hose elbow to the cold water outlet, screwing in a clockwise direction.
• Connect the other end of the inlet hose to the water inlet valve on the rear of the washing machine.
• After installation, if there are any leaks detected, remove the hose and re- install using the steps above. The hose is designed to be used on a standard washing machine cock outlet. POSITION THE OUTLET HOSE

• The outlet hose (used to drain the discharged water) is to be ideally connected to the relevant waste pipe, although it can also be positioned to drain into a sink/ trough. Note that the outlet hose has a minimum outlet position of 60cm and a maximum position of 100cm (as illustrated below).

Note: If you are positioning the outlet hose to drain into a sink or trough, please ensure that it is fixed in place and that the sink remains unblocked at all times.

Your Washing Machine

THE APPLIANCE

CONTROL PANEL

DETERGENT DISPENSER
The detergent drawer of your washing machine is split into three compartments:

WARNING: Detergent only needs to be added in “case I” after selecting pre-washing for machines with this function.

• Required
 Optional

SETTING THE DELAY FUNCTION
To set the delay function:

• Select a program by turning the Program dial
• Press the Delay button to choose a time (The delaying time is 0-24H)
• Press the Start/Pause button to being your cycle

To cancel the delay function, press the Delay button until the display is back to 0H.
The delay function should be activated before starting the program.
If the program has already started, turning off the machine will reset the delay function.

Quick Start Guide

QUICK START:
Follow the procedure below to operate your washing machine.

1. Install your washing machine.

2. Turn on the water supply.

3. Plug in the power supply.

4. Open the door and load the laundry.

5. Close the machine door.

6. Measure the detergent and pour in the appropriate amount.

7. Select the desired program.

8.  Select any additional functions if required.

9. Press the Start/Pause button to begin.

10. Completion of the washing cycle.
    • At the completion of a wash program, the washing machine will make an audible tone.

11.  Turn off the water supply
    • Although the washing machine would be switched off, the power outlet should be switched off and the plug should be pulled out for safety reasons.

Operating Instructions

PREPARATION BEFORE WASHING CLOTHES
Please follow these steps carefully to avoid trouble with your washing machine and damaging your clothing.

Washing Considerations

• New clothes, in particular, can leach color onto other clothing items, particularly whites.
  Consider washing these bright colors separately.

• Stained clothing should be treated with a stain remover, prior to washing.

• Temperature-sensitive clothes should be washed in accordance with their care direction label. Otherwise, distortion and/or changes in color could occur.

• Never allow washing to sit in the machine for a long period of time- particularly when wet. Clothes can become moldy and develop an odor.

• Certain clothing cannot be washed in a washing machine and their care directions may state dry cleaning or hand washing is required.

• Wrinkle-style clothes, embossed clothes, resin clothes, etc may become distorted when immersed in water.

• Avoid washing clothes without care direction labels within the appliance, to be safe.

• Always remove all items from clothing pockets, as hard items can cause damage to the appliance.

• Try to wash clothing colors and sizes in like loads, as this will improve the effectiveness of the washing and results.

• Close all clothing zips and ensure all buttons are fastened securely.

• Delicate items such as bras, handkerchiefs, and ties should be washed within a special washing bag, to prevent damage to themselves and other clothes.

• When washing a large single item that could become heavy (i.e. a towel or jacket), it can cause the appliance to become unbalanced during its spin cycle. Therefore it’s recommended to add one or two more clothing items to help the machine balance.

• Try to remove any pet hair, dust, and stains from clothing prior to washing.

• Baby clothing should be washed separately.

• Clothing that gets easily “fuzzed” or loses fibers easily, should be washed separately.

• Black clothing items should be washed separately.

• Do not wash waterproof materials within the washing machine.

Pay Attention to Detergents

• Only use suitable front load washing machine detergents with this appliance. Powders and liquid detergents only.
• Only ever use the recommended quantity of detergent, as per the manufacturer’s guidelines, as an excessive quantity can cause excessive bubbles and overflow to occur.
• It can also result in detergent residue remaining on the clothing after completion of the wash cycle.

WARNING: Always keep detergents and additives out of reach from children.

Clothing Classifications
The symbol types on care labels are typically classified into the following textiles: Cotton, Blended Fiber, Synthetic Fiber, Silk, Wool, and Artificial Fiber.
Confirm the Washing Capacity
Never load the machine with excessive weights, as it will affect your washing results.

WASHING CLOTHES FOR THE FIRST TIME
Before washing any clothes, please perform one cycle without clothes inside as follows:

• Connect the power source and water.
• Insert a small amount of detergent into Compartment II of the detergent drawer and close it.
• Select the desired program.
• Press the “Start/Pause” button on the appliance.
• Allow the program to complete and your washing machine is now ready for use.

SELECTING A PROCEDURE
You should select your washing program based on the type of clothing, quantity, and dirtiness level, in combination with the following temperature table.

table cloths, etc)
60ºC| Moderately soiled clothing, cotton, and synthetic articles with a certain decolorizing degree (I.e. shirts, pajamas, etc)
40ºC, 30ºC,
20ºC, Cold Water| Lightly soiled clothing, synthetics, and wool

To select a program:

• First turn the Program Selection Dial to the corresponding wash program, according to the type of textiles being washed.

• Secondly, select the desired temperature based on the level of dirtiness.
  Note: Generally the higher the temperature, the more power that’s consumed.

• Finally, select your desired spin speed. The higher the spin speed, the drier the textiles will be at completion, however, more delicate textiles will be more wrinkled.
  Delicate textiles should be set with a lower spin speed.

Selecting the main washing program depends on the types of clothing to be washed, as follows:
Cotton Eco
This procedure saves energy and limits the washing temperature to 40°C or 60°C. Use with a small number of clothes which are only slightly dirty.
Cotton
To increase the washing results, the main washing time is increased. It is recommended for washing clothes for babies or worn by persons with skin allergies. It is recommended for washing durable cotton articles, for example, bed sheets, quilt covers, pillowcases, gowns, underwear, etc.
Synthetic
The procedure is shorter compared with that for cotton and the washing intensity is relatively gentle. It is recommended for washing synthetic articles, for example, shirts, coats, etc.
Mix
For loads with mixed textiles made of cotton and synthetics.
Delicate
You can select this procedure to wash your delicate clothes. Its washing intensity is gentler and spin speed is low compared with the “Synthetic” procedure. It is recommended for washing any articles requiring a soft wash.
Jeans
This reduces the wear and tear on your jeans.
Jeans
Protecting your colors better, wash brightly colored clothes using this procedure
Spin Only
This procedure provides a spin-only option. Residual soapy water shall be drained out before spinning.
Rinse & Spin
This procedure provides a short rinse cycle followed by a spin cycle.
Baby Care
Washing the baby’s clothes, it can make the baby’s wear cleaner and make the rinse performance better to protect the baby’s skin.
Wool
This procedure provides a 90°C high-temperature sterilization to clean the drum. When this procedure is performed, clothes or other items should not be added.
Use this program regularly according to your needs.
Sport Wear
Specifically for washing activewear.
Daily 45’
Washing a few lightly soiled clothes quickly.
Quick 15’
Extra short program suitable for lightly soiled washing and small amounts of laundry.
Drum Clean
This procedure provides a 90°C high-temperature sterilization to clean the drum.
When this procedure is performed, clothes or other items should not be added.
Use this program regularly according to your needs.
After 25 washes, you will be reminded to run the Drum Clean cycle. When the light indicates that a Drum Clean is recommended, clear the drum of any items or clothing and simply press the Drum Clean button to perform the cycle.
Child Lock
To set the child lock function:

• Select a program by turning the Program dial
• Press the Start/Pause button to being your cycle
• Press the Temperature & Function buttons at the same time for 3 seconds until an audible tone is heard.

When the Child Lock function is on, an indicator light will switch on, and the Child Lock and Remaining Time on the display will alternate in the display.
Child Lock will lock all buttons except the Power and the Child Lock button combinations.
To release the Child Lock, press the Temperature & Function buttons at the same time for 3 seconds until an audible tone is heard.
Make sure the program is selected and the cycle has started before using the Child Lock function.
Muting the machine
Press the speed button for 3 seconds to mute machine tones.
To re-enable the function, press the Speed button again for 3 seconds.

Cleaning & Maintenance

CLEANING PROCEDURES
WARNING: Before beginning any cleaning or maintenance, always ensure the appliance is switched off, the power plug is removed from the power outlet and the water supply has been closed.
CLEANING THE WASHING MACHINE
Proper maintenance of your washing machine will keep it looking as new and extend its working life.

• The exterior surface can be cleaned with household cleaners and a soft damp cleaning cloth.
• If there is any residual water at the completion of a washing program, please use a cloth to wipe it off immediately.
  Note: Never use solvents or harsh cleaning chemicals on your washing machine’s exterior.

CLEANING THE INTERNAL DRUM
Should any rust form on the inside drum (i.e. water was left to sit for an extended period of time), please remove immediately using a chlorine-free detergent? Never use steel wool or a harsh abrasive.
FROZEN WASHING MACHINE
Should the temperature drop below zero and your washing machine becomes frozen, you should:

• Disconnect the power supply for the washing machine.
• Wash the tap connection with warm water, to help you to disconnect the inlet pipe.
• Remove the inlet pipe and immerse in warm water (i.e. within a bathtub).
• Pour some warm water into the washing machine drum and wait for approximately 10 minutes.
• Reconnect the inlet pipe to the tap and washing machine and open the water supply.
• Wait until the room’s ambient temperature returns to above 0°C before trying to operate the washing machine.

CLEANING THE DETERGENT DRAWER
You should periodically follow these steps to ensure the detergent drawer remains clean.

• Press down on the arrow, located on the cover for the fabric softener compartment of the detergent drawer.
• Lift the clip up and remove the fabric softener compartment cover.
• Wash all grooves with warm water.
• Re-install the fabric softener compartment cover into the detergent drawer, and push the drawer back into position.

CLEANING THE INLET FILTER
You should clean the inlet filter periodically, or if you find that insufficient water is being supplied to your washing machine when the supply tap is open.
To clean the inlet filter:

• Close the water supply tap.
• Select any wash program (except for Spin Only or Drain Only) and press the Start/Pause button. Allow the program to run for about 40 seconds.
• Remove the inlet pipe from the closed tap and use water to wash the filter.
• Reconnect the inlet pipe to the tap.

To clean the washing machine filter:

• Screw off the inlet pipe from the rear of the washing machine.
• Pull out the filter with long nose pliers, wash it thoroughly with water and re-install the filter.
• Reconnect the inlet pipe to the rear of the washing machine.
• Open the water supply at the tap and ensure there is no water leakage.
• Once finished, close the water supply tap.

Note: Generally the tap inlet filter is washed first followed by the washing machine filter. If only the washing machine filter is washed, then you should still follow steps 1-3 for cleaning the inlet filter first.
CLEANING THE DRUM PUMP FILTER
WARNING: To avoid the risk of an electric shock, always remove the power plug from the power outlet before cleaning the Drain Pump filter.
Periodically you should clean the drain pump filter to ensure normal operation of your washing machine. The type of washing, frequency, and soil level of your washing cycles will alter how often this procedure needs to be undertaken, however, you should inspect the filter regularly.
Should your washing machine not empty and/or spin, or your machine makes unusual noises during the operation, your Drain Pump filter could be blocked. Follow this procedure to check or remove any foreign objects.

• After disconnecting the power, open the filter cover at the front base of your washing machine.
• Unscrew the filter in an anti-clockwise direction and remove any foreign objects.
• Re-install the filter and close the service panel.

WARNING: Never remove the pump cover when the washing machine is in operation, always wait until the appliance has finished and the is empty. There can be hot water within the pump, so be careful to avoid burns, should it have operated recently. When replacing the cover, be careful to ensure it is closed securely.

Troubleshooting

WARNING
Only authorized technicians can carry out repairs.
Before contacting our customer service team, please refer to the table below to see if your fault can be fixed by yourself. Should a service technician visit be arranged and it’s found there are no faults with the appliance, a call-out charge will apply.

switched on at the powerpoint. Check that the door is closed securely.
Check that the relevant fuse hasn’t blown.
Check that the On/Off button has been pressed.
Check that the water supply tap has been opened.
The door won’t open| The machine’s safety protection is working. Disconnect the power and reconnect the power.
Heating fault| The NTC is damaged and/or the heating pipe is aging. You should be able to wash the clothes
normally however without the water heating. Please contact our customer service team.
Water is leaking| The drainage waste pipe may be blocked.
Check and fasten all water connection pipes.
Inlet or Outlet hoses may be damaged. Please check.
Water is overflowing from the base of the machine| Check that the inlet pipes are connected firmly at the rear of the machine. Check that the outlet hose hasn’t been damaged.
The display isn’t lighting up| Check that the power isn’t disconnected.
PC board may have issues. Please contact our customer service team.
Detergent residues remain in the detergent drawer| Ensure you are using the correct amount of detergent.
Follow the cleaning steps to remove any damp residual detergent from the drawer.
Washing results aren’t to expectations| Ensure you are using a sufficient amount of detergent.
Ensure the correct quantity of clothes are being used depending on the wash program selected.
Ensure you are using the correct wash program to suit the clothing and level of dirtiness. Try using an alternative detergent.
The washing machine is making an abnormal noise or vibrating| Ensure the washing machine is level.
Ensure that all transportation bolts have been removed.
Ensure the appliance has been installed on a solid and level floor.
Ensure that all legs are making contact with the floor and adjust as required. Follow the Drain Pump cleaning procedure and ensure there are no foreign objects.

Note: If the above steps don’t resolve your issue or you cannot resolve the fault by yourself:

• Press the “On/Off” button.
• Switch off the appliance at the power outlet and remove the plug.
• Call our customer service team.

• Check if there are clothes or washing articles stuck
E10| Water injecting problem
while washing| • Check if the water pressure is too low
• Straighten the water pipe
• Check if the inlet valve filter is blocked
E21| Overtime water draining| • Check if the drain hose is blocked
E12| Water overflow| • Restart the washer

Note: If the above steps don’t resolve your issue or you cannot resolve the fault by yourself:

• Press the “On/Off” button.
• Switch off the appliance at the power outlet and remove the plug.
• Call our customer service team.

Technical Specifications

Below outlines the technical specifications for your Washing Machine.

NOTE:
This product is subject to continuous improvement, specifications are subject to change without prior notice.
This product was tested in accordance with AS/NZS 2040.2 and AS/NZS6400 using the program: “Cotton Eco 60”, which is
the program is recommended for a normally soiled cotton load at rated capacity.

Purchase Details

For future reference, please record the following information which can be found on the rating plate and the date of
purchase which can be found on your sales invoice.

STORE DETAILS

STORE NAME—————————————————

ADDRESS——————————————————-

TELEPHONE————————————————-
PURCHASE DATE——————————————
PRODUCT DETAILS

MODEL NO.———————————————–

SERIAL NO.*———————————————

Attach your receipt to this page

Warranty Information

WARRANTY TERMS & CONDITIONS
FRONT LOADER WAShINg MAChINE
This document sets out the terms and conditions of the product warranties for Residentia Group Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should you require service for your Appliance.

1. IN ThIS WARRANTY
   (a) ‘acceptable quality as referred to in clause 10 of this warranty has the same meaning referred to in the ACL;
   (b) ‘ACL’ means Trade Practices Amendment (Australian Consumer Law) Act (No.2) 2010;
   (c)‘Appliance’ means any Residentia Group product purchased by you accompanied by this document;
   (d) ‘ASR’ means Residentia Group authorized service representative;
   (e)‘Residentia Group’ means Residentia Group Pty Ltd of 165 Barkly Ave, Burnley VIC 3121, ACN 600 546 656 in respect of Appliances purchased in Australia;
   (f ) ‘major failure’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL and includes a situation when an Appliance cannot be repaired or it is uneconomic for Residentia Group, at its discretion, to repair an Appliance during the Warranty Period;
   (g) ‘Warranty Period’ means:
   (i)where the Appliance is used for personal, domestic, or household use (i.e. normal single-family use) as set out in the instruction manual, the Appliance is warranted  against
   manufacturing defects for 24 months, following the date of original purchase of the Appliance;
   (h) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.

2. This warranty only applies to Appliances purchased and used in Australia and is in addition to (and does not exclude, restrict, or modify in any way) any non-excludable statutory warranties in Australia.

3. During the Warranty Period, Residentia Group or its ASR will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts that it considers to be defective. Residential Group or its ASR may use remanufactured parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of the Residential Group. This warranty does not apply to light globes, batteries, filters, seals, or similar perishable parts.

4. Parts and Appliances not supplied by Residentia Group are not covered by this warranty.

5. You will bear the cost of transportation, travel and delivery of the Appliance to and from Residentia Group or its ASR. If you reside outside of the service area, you will bear the cost of:
   (a)travel of an authorised representative;
   (b) transportation and delivery of the Appliance to and from Residentia Group or its ASR, in all instances, unless the Appliance is transported by Residentia Group or its ASR, the Appliance is transported at the owner’s cost and risk while in transit to and from Residentia Group or its ASR.

6. Proof of purchase is required before you can make a claim under this warranty.

7. You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. Residential Group is not liable in the following situations (which are not exhaustive):
   (a)the Appliance is damaged by:
   (i)accident
   (ii)misuse or abuse, including failure to properly maintain or service
   (iii) normal wear and tear
   (iv) power surges, electrical storm damage or incorrect power supply
   (v)incomplete or improper installation
   (vi) incorrect, improper or inappropriate operation
   (vii) insect or vermin infestation
   (viii) failure to comply with any additional instructions supplied with the Appliance;
   (b) the Appliance is modified without authority from Residentia Group in writing;
   (c)the Appliance’s serial number or warranty seal has been removed or defaced;
   (d) the Appliance was serviced or repaired by anyone other than Residentia Group, an authorized repairer, or ASR.

8. This warranty, the contract to which it relates, and the relationship between you and Residentia Group are governed by the law applicable where the Appliance was purchased.

9.  To the extent permitted by law, Residentia Group excludes all warranties and liabilities (other than as contained in this document) including liability for any loss or damage whether direct or indirect arising from your purchase, use, or nonuse of the Appliance.

10. For Appliances and services provided by Residentia Group in Australia, the Appliances come with a guarantee by Residentia Group that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. The benefits to you given by this warranty are in addition to your other rights and remedies under a law in relation to the Appliances or services to which the warranty relates.

11. At all times during the Warranty Period, Residentia Group shall, at its discretion, determine whether repair, replacement or refund will apply if an Appliance has a valid warranty claim applicable to it.

12.  To enquire about claiming under this warranty, please follow these steps:
    (a)carefully check the operating instructions, user manual and the terms of this warranty;
    (b) have the model and serial number of the Appliance available;
    (c)have the proof of purchase (e.g. an invoice) available;
    (d) telephone the numbers are shown below.

13. You accept that if you make a warranty claim, Residential Group and its ASR may exchange information in relation to you to enable Residentia Group to meet its obligations under this warranty.

IMPORTANT
Before calling for service, please ensure that the steps in point 12 have been followed.
Telephone contacts
► Service: Please call 1300 11 HELP (4357)

The Australian Consumer Law requires the inclusion of the following statement with
this warranty:| Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
---|---

An initiative by Residentia Group

T. 1300 11 4357
E. support@residentiagroup.com.au
www.slot.house

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