CHAUVET DJ ML3 Scorpion Dual RGB ILS User Manual
- June 5, 2024
- Chauvet DJ
Table of Contents
- CHAUVET DJ ML3 Scorpion Dual RGB ILS
- Before You Begin
- Text Conventions
- **Laser Safety Label Reproduction
- Introduction
- Setup
- Mounting Diagram
- Operation
- DMX Channel Assignments and Values
- Patterns
- IRC-6 Operation
- ILS Mode
- Maintenance
- Technical Specifications
- Contact Us
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
CHAUVET DJ ML3 Scorpion Dual RGB ILS
Limited Warranty
FOR WARRANTY REGISTRATION AND COMPLETE TERMS AND CONDITIONS PLEASE VISIT OUR WEBSITE. For Customers in the United States and Mexico: www.chauvetlighting.com/warranty-registration. For Customers in the United Kingdom, Republic of Ireland, Belgium, the Netherlands, Luxembourg, France, and Germany: www.chauvetlighting.eu/warranty-registration. Chauvet warrants that this product shall be free from defects in material and workmanship under normal use, for the period specified in, and subject to the exclusions and limitations set forth in the full limited warranty on our website. This warranty extends only to the original purchaser of the product and is not transferable. To exercise rights under this warranty, you must provide proof of purchase in the form of an original sales receipt from an authorized dealer that shows the product name and date of purchase. THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES. This warranty gives you specific legal rights. You may also have other rights that vary from state to state and country to country. This warranty is valid only in the United States, United Kingdom, Republic of Ireland, Belgium, the Netherlands, Luxembourg, France, Germany and Mexico. For warranty terms in other countries, please consult your local distributor.
Before You Begin
What Is Included
- Scorpion Dual RGB ILS
- Power Cord
- User Manual
Unpacking Instructions
Carefully unpack the product immediately and check the container to make sure all the parts are in the package and are in good condition.
Claims
If the box or the contents (the product and included accessories) appear damaged from shipping, or show signs of mishandling, notify the carrier immediately, not Chauvet. Failure to report damage to the carrierimmediately may invalidate your claim. In addition, keep the box and contents for inspection. For other issues, such as missing components or parts, damage not related to shipping, or concealed damage, file a claim with Chauvet within 7 days of delivery.
Text Conventions
Convention | Meaning |
---|---|
1–512 | A range of values |
50/60 | A set of values of which only one can be chosen |
Settings | A menu option not to be modified |
< ENTER> | A key to be pressed on the product’s control panel |
ON | A value to be entered or selected |
Symbols
Disclaimer
Chauvet believes that the information contained in this manual is accurate in all respects. However, Chauvet assumes no responsibility and specifically disclaims any and all liability to any party for any loss, damage or disruption caused by any errors or omissions in this document, whether such errors or omissions result from negligence, accident or any other cause. Chauvet reserves the right to revise the content of this document without any obligation to notify any person or company of such revision, however, Chauvet has no obligation to make, and does not commit to make, any such revisions. Download the latest version from www.chauvetdj.com.
Intellectual Property
The works of authorship contained in this manual, including, but not limited to, all design, text and images are owned by Chauvet. © Copyright 2022 Chauvet & Sons, LLC. All rights reserved. Electronically published by Chauvet in the United States of America. CHAUVET, the Chauvet logo, ILS (patent pending), and Scorpion Dual RGB ILS are registered trademarks or trademarks of Chauvet & Sons LLC (d/b/a Chauvet and Chauvet Lighting) in the United States and other countries. Other company and product names and logos referred to herein may be trademarks of their respective companies.
Safety Notes
The Safety Notes include important laser system safety information. Read and
understand all instructions before powering on the laser for the first time.
Knowing these safety instructions is crucial to avoiding laser eye injury and
breaking the law. Keep this User Manual in a safe place for future reference
STOP AND READ ALL LASER SAFETY DATA
- Lasers can be hazardous and have unique safety considerations. Permanent eye injury and blindness are possible if lasers are used incorrectly. Pay close attention to each safety
- REMARK and WARNING statement in this User Manual. Read all instructions carefully
- BEFORE operating this device.
- Always connect the product to a grounded circuit to avoid the risk of electrocution.
- Always disconnect the product from the power source before cleaning.
- Avoid direct eye exposure to the light source while the product is on.
- Make sure the power cord is not crimped or damaged.
- Never disconnect the product from power by pulling or tugging on the cord.
- If mounting the product overhead, always secure to a fastening device using a safety cable.
- Make sure there are no flammable materials close to the product when operating.
- Do not touch the product’s housing when operating because it may be very hot.
- This product is not intended for permanent installation.
- Always make sure that the voltage of the outlet to which you are connecting the product is within the range stated on the decal or rear panel of the product.
- The product is for indoor use only! (IP20) To prevent risk of fire or shock, do not expose the product to rain or moisture.
- Always install the product in a location with adequate ventilation, at least 20 in (50 cm) from adjacent surfaces.
- Be sure that no ventilation slots on the product’s housing are blocked.
- Never connect the product to a dimmer.
- Make sure to replace the fuse with another of the same type and rating.
- Always use the mounting bracket to carry the product.
- Do not switch the product on/off in short intervals. This will reduce the laser diode life.
- Do not shake this product. Avoid brute force when mounting or operating this product.
- ALWAYS use a safety cable when mounting the product overhead.
- The ambient operating temperature for the laser is 59 °F to 95 °F (15 °C to 35 °C). Do not operate this product outside this range.
- In the event of a serious operating problem, stop using the product immediately.
- Never try to repair the product. Repairs carried out by unskilled people can lead to damage or malfunction. Contact the nearest authorized technical assistance center. direct laser light.
- This laser product can potentially cause instant eye injury or blindness if laser light directly strikes the eyes.
- It is illegal and dangerous to shine this laser into audience areas, where the audience or other personnel could get direct laser beams or bright reflections into their eyes.
- It is a U.S. federal offense to shine any laser at aircraft.
- To eliminate wear and improve its lifespan, during periods of non-use completely disconnect from power via breaker or by unplugging it.
- DO NOT attempt any repairs. Repairs and servicing must be carried out by a certified technician. Unauthorized modifications are forbidden for safety reasonsdirect laser light.
- This laser product can potentially cause instant eye injury or blindness if laser light directly strikes the eyes.
- It is illegal and dangerous to shine this laser into audience areas, where the audience or other personnel could get direct laser beams or bright reflections into their eyes.
- It is a U.S. federal offense to shine any laser at aircraft.
- To eliminate wear and improve its lifespan, during periods of non-use completely disconnect from power via breaker or by unplugging it.
- DO NOT attempt any repairs. Repairs and servicing must be carried out by a certified technician. Unauthorized modifications are forbidden for safety reasons
Non-Interlocked Housing Warning
- This unit contains high power laser devices internally.
- Do not open the laser housing, due to potential exposure to unsafe levels of laser radiation.
- The laser power levels, accessible if the unit is opened, can cause instant blindness, skin burns, and fires.
Laser Safety Notes
- Laser light is different from any other light. Laser light can cause eye injury if the product is not set up and used properly. Laser light is a thousand times more concentrated than any other kind of light. This concentration can cause instant eye injuries by burning the retina (the light-sensitive portion at the back of the eye). The heat from a laser light cannot be felt, but it can still injure or blind product operators and the audience. Even very small amounts of laser light at long distances are potentially hazardous.
- DO NOT assume that exposure to an individual laser beam is safe, even a tiny beam split off from a larger beam. This laser product uses dozens of milliwatts of laser power—Class 3B levels internally and splits them into multiple beams—Class 3R levels. The individual Class 3R level beams are potentially hazardous to the eyes.
- DO NOT assume that a moving laser light is safe. Laser light is never without risk. Since eye injuries can occur instantly, it is critical to prevent the possibility of ANY direct eye exposure. According to laser safety regulations, it is not legal to aim Class 3R lasers into areas where people can be exposed, even if the laser is aimed below people’s faces, such as at a dance floor.
- Do not operate the laser without first reading and understanding all the safety and technical data in this manual.
- ALWAYS set up and install all laser effects so that any laser light is at least 3 meters (9.8 feet) above the floor on which people are standing. See the Proper Usage section of this manual.
- After setup, and prior to public use, test the lasers to ensure they are functioning properly. Do not use the product if any defect is detected.
- DO NOT point lasers at people or animals.
- DO NOT look into the laser aperture or laser beams.
- DO NOT point lasers into areas where people could be exposed to them.
- DO NOT point lasers at highly reflective surfaces such as windows, mirrors, and shiny metal. Even laser reflections can be hazardous.
- Never point a laser at aircraft; this is a U.S. federal offense.
- Never point unterminated laser beams into the sky.
- Do not expose the output optic (aperture) to harsh cleaning chemicals.
- Do not use the laser if the housing is damaged, open, or if the optics appear damaged in any way.
- Never open the laser housing. The high laser power levels inside of the protective housing can start fires or burn skin, and will cause instant eye injury.
- Never leave this product running unattended.
- The operation of a Class 3R laser show is allowed only if the lasers are operated by a skilled and well-trained professional, who is familiar with the data included in this manual.
- The legal requirements for using laser entertainment products vary from country to country. The user is responsible for the legal requirements in the location/country of use.
**Laser Safety Label Reproduction
**
Laser Exposure Warning
LASER LIGHT AVOID DIRECT EYE EXPOSURE
Further guidelines and safety programs for safe use of lasers can be found in
the ANSI Z136.1 Standard “For Safe Use of Lasers”, available from the Laser
Institute of America: www.lia.org Many local
governments, corporations, agencies, military, and others, require all lasers
to be used under the guidelines of ANSI Z136.1. Laser Display guidance can be
obtained via the International Laser Display Association:
www.ilda.com
Laser Emission Data
Laser Compliance Statement
Complies with FDA performance standards for laser products except for
deviations pursuant to Laser Notice No. 56, dated May 8, 2019. No maintenance
is required to keep this product in compliance with laser performance
standards.
Introduction
Product Overview
Product Dimensions
Setup
AC Power
The Scorpion Dual RGB ILS has an auto-ranging power supply and it can work with an input voltage range of 100 to 240 VAC, 50/60 Hz. To determine the product’s power requirements (circuit breaker, power outlet, and wiring), use the current value listed on the label affixed to the product’s back panel, or refer to the product’s specifications chart. The listed current rating indicates the product’s average current draw under normal conditions.
Fuse Replacement
- Disconnect the product from power.
- Wedge the tip of a flat-head screwdriver into the slot of the fuse holder.
- Pry the fuse holder out of the housing.
- Remove the blown fuse from the holder and replace with a fuse of the exact same type and rating.
- Insert the fuse holder back in place and reconnect power.
Power Linking
The product provides power linking via the outlet located in the back of the
product. See the diagram below for further explanation.
Power Linking Diagram
Mounting
Before mounting the product, read and follow the safety recommendations indicated in the Safety Notes.
Orientation
The Scorpion Dual RGB ILS must be mounted in a position that includes planning for safe laser usage. In addition, make sure adequate ventilation is provided around the product.
Rigging
- Before deciding on a location for the product, always make sure there is easy access to the product for maintenance and programming.
- Make sure that the structure or surface onto which you are mounting the product can support the product’s weight (see the Technical Specifications)
- When mounting the product overhead, always use a safety cable. Mount the product securely to a rigging point, such as an elevated platform or a truss.
- When rigging the product onto a truss, use a mounting clamp of appropriate weight capacity.
- The bracket adjustment knobs allow for directional adjustment when aiming the product to the desired angle. Only loosen or tighten the bracket knobs manually. Using tools could damage the knobs.
Mounting Diagram
Proper Usage
This product is for overhead mounting only. For safety purposes, Chauvet recommends mounting lighting effect products on steady elevated platforms or sturdy overhead supports using suitable hanging clamps. In all cases, use safety cables. Obtain appropriate mounting hardware from your lighting vendor. International laser safety regulations require that laser products must be operated in the fashion illustrated below, with a minimum of 3 meters (9.8 ft) of vertical separation between the floor and the lowest laser light. Additionally, 3 meters of horizontal separation is required between laser light and audience or other public spaces.
Operation
This product is not designed for continual use. Make sure there are regular breaks during operation to maximize the life of the lasers. Always disconnect the Scorpion Dual RGB ILS from power when not in use.
Control Panel Operation
To access the control panel functions, use the four buttons located underneath
the display. Please refer to the Product Overview to see the button locations
on the control panel
Menu Map
Refer to the Scorpion Dual RGB ILS product page on
www.chauvetdj.com for the latest menu map.
Mode | Programming Levels | Description |
---|---|---|
DMX Mode | _ _ _ | 001–503 |
address
Slave Mode| SLA| SLA| Slave mode
ILS Mode| ILS_| ILS1–4| ILS mode
Remote Control| rEN| rEN| Wireless remote control
Test Mode| tSt| tSt| Test pattern
Auto Mode/Sound Mode
|
Aut or Sou
| Aut| Automatic programs
Au1–6
Sou| Sound-active programs
So1–6
Sensitivity| S _| S 0–9| Sound sensitivity
Configuration (DMX)
The Scorpion Dual RGB ILS works with a DMX controller. Information about DMX is in the CHAUVET DMX Primer, which is available from the Chauvet website http://www.chauvetlighting.com/downloads/DMX_Primer_rev05_WO.pdf
Starting Address
When selecting a starting DMX address, always consider the number of DMX channels the selected DMX mode uses. If the starting address is set too high, access to some of the product’s channels could be restricted. The Scorpion Dual RGB ILS uses 10 DMX channels, which defines the highest configurable address to 503. For information about the DMX protocol, download the DMX Primer from www.chauvetdj.com To select the starting address, do the following:
- Press
- Use
or to increase or decrease the starting address, from 001–503. - Press
.
D-Fi USB Connectivity
The Scorpion Dual RGB ILS is able to become a D-Fi wireless
receiver/transmitter with the use of the D-Fi USB from Chauvet DJ. Simply set
the product’s DMX Personality and DMX Address, set the DIP switch DFi
receiving/transmitting channel, then plug it into the D-Fi USB port.
D-Fi USB Compatibility
The D-Fi USB can receive a DMX signal from the D-Fi Hub and the FlareCON Air 2
as well as other D-Fi USB products.
Configuration (D-Fi USB)
- Set the DMX Personality and DMX address on the Scorpion Dual RGB ILS.
- Use the Chart provided to set BOTH:
- the Channel, and then
- The Receiving or Transmitting option
NOTE: DIP Switch 5 is for Transmitting OR Receiving, please choose carefully. D-Fi USB DIP Switch Channels
DMX Channel Assignments and Values
Channel | Function | Value | Percent/Setting |
---|
1
| ****
Control mode
| 000 ó 017| Manual control mode
018 ó 034| Automatic mode (multi-color)
035 ó 051| Automatic mode (red)
052 ó 068| Automatic mode (green)
069 ó 085| Automatic mode (blue)
086 ó 102| Automatic mode (yellow)
103 ó 119| Automatic mode (magenta)
120 ó 136| Automatic mode (cyan)
137 ó 153| Sound-active mode (multi-color)
154 ó 170| Sound-active mode (red)
171 ó 187| Sound-active mode (green)
188 ó 204| Sound-active mode (blue)
205 ó 221| Sound-active mode (yellow)
222 ó 238| Sound-active mode (magenta)
239 ó 255| Sound-active mode (cyan)
2| Pattern
(when Ch. 3 is active)
| 000 ó 255| See Patterns
3
| ****
Color
| 000 ó 014| No function
015 ó 030| Multi-color
031 ó 046| Red
047 ó 062| Green
063 ó 078| Blue
079 ó 094| Yellow
095 ó 110| Magenta
111 ó 126| Cyan
127 ó 149| Red and green program
150 ó 174| Green and blue program
175 ó 199| Red and blue program
200 ó 254| All colors program
255| Multi-color program
4
| Strobe
(when Ch. 3 is 015 ó 126)
| 000 ó 004| No function
005 ó 255| Strobe, slow to fast
Color Program Speed
(when Ch. 3 is 127 ó 255)
| 000 ó 004| No function
005 ó 255| Color program speed, slow to fast
5
| ****
Zoom
| 000 ó 127| Manual zoom, 100–5%
128 ó 169| Auto zoom, 100–5%, slow to fast
170 ó 209| Auto zoom, 5–100%, slow to fast
210 ó 255| Auto zoom, 100–5–100%, slow to fast
6
| ****
Pan
| 000 ó 127| Manual pan (128 horizontal points)
128 ó 191| Auto pan, slow to fast
192 ó 255| Reverse auto pan, fast to slow
7
| ****
Tilt
| 000 ó 127| Manual tilt (128 vertical points)
128 ó 191| Auto tilt, slow to fast
192 ó 255| Reverse auto tilt, fast to slow
8
| ****
X-Axis Rolling
| 000 ó 127| Manual x-axis rolling (0–359°)
128 ó 191| Auto rolling, slow to fast
192 ó 255| Reverse auto rolling, fast to slow
Channel| Function| Value| Percent/Setting
---|---|---|---
9
| ****
Y-Axis Rolling
| 000 ó 127| Manual y-axis rolling (0–359°)
128 ó 191| Auto rolling, slow to fast
192 ó 255| Reverse auto rolling, fast to slow
10
| ****
Z-Axis Rolling
| 000 ó 127| Manual z-axis rolling (0–359°)
128 ó 191| Auto rolling, slow to fast
192 ó 255| Reverse auto rolling, fast to slow
- For manual operation of lasers using DMX control, set Channel 1 to manual control mode (000 017).
- For automatic operation of lasers using DMX control, set Channel 1 to automatic mode (018 136).
- For sound-active operation of laser using DMX control, set Channel 1 to sound-active mode (137 153)
- Sound sensitivity is set through the display menu.
- Channel 3 must be set from 015
- 255 for Channels 2 and 4–10 to be operational
Patterns
Configuration (Standalone)
Set the product in one of the standalone modes to control without a DMX controller. Never connect a product that is operating in any standalone mode to a DMX string connected to a DMX controller. Products in standalone mode may transmit DMX signals that could interfere with the DMX signals from the controller
Automatic Mode
To run the Scorpion Dual RGB ILS in automatic mode, follow the instructions
below.
- Press
- Use
or to select from Aut and Au1–6. - Press
.
Sound-Active Mode
To run the Scorpion Dual RGB ILS in sound-active mode, do the following:
- Press
- Use
or to select from Sou and So1–6. - Press
.
Sound Sensitivity
To set the sound sensitivity on the Scorpion Dual RGB ILS, follow the instructions below.
- Press
- Use
or to increase or decrease the sound sensitivity, from S 0–9. - Press
.
Test Mode
To activate the laser test pattern, do the following:
- Press
- Press
.
IRC-6 Infrared Remote Control
The Scorpion Dual RGB ILS can be operated with the CHAUVET IRC-6. To enable IR wireless control, follow the instructions below.
- Press
- Press
.
IRC-6 Operation
Automatic Mode
- To turn on Automatic mode with the IRC-6:
- Press
on the IRC-6.
Sound-Active Mode
- To turn on Sound-Active mode with the IRC-6:
- Press
on the IRC-6. - To adjust the sound sensitivity:
- Press
on the IRC-6. - Press <+> or <–> to increase or decrease the sensitivity.
Manual Control
- To manually select the laser color with the IRC-6:
- Press the desired color, from
(red), (green), (blue), (yellow), <UV/P> (magenta), or (multi-color). - To manually select the laser pattern with the IRC-6:
- Select a manual color.
- Press <+> or <–> to cycle through the patterns.
Black Out
- To black out the lasers with the IRC-6:
- Press
on the IRC-6. - This will turn off all the lasers until the button is pressed again.
- NOTE: The IRC-6 will not respond to any inputs when Black Out is activated. If the product does not respond when a button is pressed, try pressing
. Black Out may have been activated
Master/Slave Mode (Wired)
The Master/Slave mode allows a single Scorpion Dual RGB ILS product (the “master”) to control the actions of one or more Scorpion Dual RGB ILS products (the “slaves”) without the need of a DMX controller. The master product will be set to operate in either standalone mode or with the IR remote, while the slave products will be set to operate in slave mode. Once set and connected, the slave products willoperate in unison with the master product. Configure the products as indicated below. Slave products:
- Press
- Press
. - Connect the DMX input of the first slave product to the DMX output of the master product.
- Connect the DMX input of the subsequent slave products to the DMX output of the previous slave product.
- Finish setting and connecting all the slave products.
Master product:
- Set the master product to operate in standalone mode or with the IRC-6 remote.
- Make the master product the first product in the DMX daisy chain.
- Configure all the slave products before connecting the master to the daisy chain.
- Never connect a DMX controller to a DMX string configured for Master/Slave operation because the controller may interfere with the signals from the master.
- Do not connect more than 31 slaves to the master.
Master/Slave Mode (D-Fi USB)
The D-Fi USB allows a single Scorpion Dual RGB ILS product (the “master”) to control the actions of one or more Scorpion Dual RGB ILS products (the “slaves”) without the need of a DMX controller or DMX cables. The master (transmitter) product will be set to operate in standalone mode, while the slave (receiver) products will be set to operate in Slave mode. Once set and connected, the slave products will operate in unison with the master product. Configure the products as indicated below
Slave products:
- Press
- Press
. - Set the D-Fi USB to receive on a specific channel, 1–16.
- Plug in the D-Fi USB.
- Finish setting and connecting all the slave products
Master product:
- Set the master product to operate in standalone mode.
- Set the D-Fi USB to transmit on the D-Fi channel the slaves are receiving on.
- Plug in the D-Fi USB
- All products must be set to the same DMX personality, DMX address, and D-Fi channel.
- Configure all the slave products before configuring the master to transmit.
- Never connect a DMX controller to a D-Fi channel configured for Master/Slave operation because the controller may interfere with the signals from the master.
ILS Mode
ILS (Integrated Lighting System) provides 4 modes that synchronize with the GigBAR MOVE+ILS: Modes 1 and 3 synchronize with side 1 of the GigBAR MOVE+ILS, whereas modes 2 and 4 synchronize with side 2 of the GigBAR MOVE+ILS. When linked, effects will sync with the most similar effect on the selected sideof the GigBAR MOVE+ILS: Kinta effects will sync with one of the kintas, moving heads will sync with one of the moving heads, and wash effects will sync with one of the pars. Laser effects will sync with the laser, and strobe effects will sync with the strobe effects regardless of ILS mode. This product will synchronize with the laser of the GigBAR MOVE+ILS. To set the Scorpion Dual RGB ILS to respond to an ILS signal:
- Press
- Use
or to select from iLS1 (side 1), iLS2 (side 2), iLS3 (side 1), or iLS4 (side 2). - Press
.
Maintenance
Product Maintenance
Dust build-up reduces light output performance and can cause overheating. This can lead to reduction of the light source’s life and/or mechanical wear. To maintain optimum performance and minimize wear, clean your lighting products at least twice a month. However, be aware that usage and environmental conditions could be contributing factors to increase the cleaning frequency. To clean the product, follow the instructions below:
- Unplug the product from power.
- Wait until the product is at room temperature.
- Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external surface/vents.
- Clean all transparent surfaces with a mild soap solution, ammonia-free glass cleaner, or isopropyl alcohol.
- Apply the solution directly to a soft, lint free cotton cloth or a lens cleaning tissue.
- Softly drag any dirt or grime to the outside of the transparent surface.
- Gently polish the transparent surfaces until they are free of haze and lint.
- Always dry the transparent surfaces carefully after cleaning them
- Do not spin the fan using compressed air because it could be damaged.
Technical Specifications
Returns
- In case you need to get support or return a product:
- If you are located in the U.S., contact Chauvet World Headquarters.
- If you are located in the U.K. or Ireland, contact Chauvet Europe Ltd.
- If you are located in Benelux, contact Chauvet Europe BVBA.
- If you are located in France, contact Chauvet France.
- If you are located in Germany, contact Chauvet Germany.
- If you are located in Mexico, contact Chauvet Mexico.
- If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local distributor.
- See www.chauvetdj.com for distributors outside the U.S., U.K., Ireland, Benelux, France, Germany, or Mexico..
If you are located outside the U.S., U.K., Ireland, Benelux, France, Germany, or Mexico, contact your distributor of record and follow their instructions on how to return Chauvet products to them. Visit our website www.chauvetdj.com for contact details Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause for the return. To submit a service request online, go to www.chauvetdj.com/service-request.Send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet will not issue call tags. Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA number
Before sending the product, clearly write the following information on a piece of paper and place it inside the box:
- Your name
- Your address
- Your phone number
- RMA number
- A brief description of the problem
Contact Us
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