CONCEPT MTV3125 Built-in microwave oven Instruction Manual

June 5, 2024
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Built-in microwave oven
MTV3125
ACKNOWLEDGMENT

Thank you for purchasing a Concept product. We hope you will be satisfied with our product throughout its service life.

Please study the entire Operating Manual carefully before you start using the product. Keep the manual in a safe place for future reference. Make sure other people using the product are familiar with these instructions.

TECHNICAL PARAMETERS

Voltage| 230 V ~ 50 Hz
Power input| 1450 W
Microwave power| 900 W
Microwave frequency| 2450 MHz
Grill power| 1000 W
External dimensions| 595 mm (w) x 374 mm (h) x 388mm (d)
Internal dimensions| 328 mm (w) x 206 mm (h) x 368 mm (d)
Internal capacity of the oven| 25 l
Tray diameter| 315 mm
Weight| 18, 1 kg
Noise level| < 62 dB(A)

IMPORTANT SAFETY PRECAUTIONS:
  • Use the unit only as described in this operating manual.
  • This appliance is intended to be used in household and similar applications such as: staff kitchen areas in shops, offices and other working environments; by clients in hotels, motels and other residential type environments; farm houses; bed and breakfast type environments.
  • This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
  • Children shall not play with the appliance.
  • Cleaning and user maintenance stall not be made by children unless they are older than 8 and supervised.
  • Keep the appliance and its cord out of reach of children less than 8 years.
  • WARNING: The appliance and its accessible parts become hot during use. Care should be taken to avoid touching heating elements. Children less than 8 years of age shall be kept away unless continuously supervised.
  • surface of a storage cabinet can get hot.
  • Remove all the covering and marketing materials from the unit before the first use.
  • Make sure the mains voltage matches the value marked on the rating plate.
  • Do not leave the unit unattended during operation.
  • Make sure to place the unit on a stable heat-resistant surface, out of the reach of other heat sources. This surface shall have a sufficient load capacity to hold the unit with its contents.
  • Do not cover the unit`s openings. There is a risk of overheating.
  • Do not remove the feet.
  • Only use dishes designed for microwave ovens (non-metal, no metal prints or decorations). Plastic containers or packages can become heat-deformed or ignite, so watch them during preparation.
  • Do not store anything inside the unit.
  • Never touch the hot surface. Use the handles and buttons. Use potholders to handle hot accessories.
  • Follow the building-in instructions for the unit. Make sure there is a safe distance between the unit and flammable materials, such as furniture, curtains, lace, blankets, paper, clothing etc.!
  • Keep the unit clean. Do not let any objects enter the unit through the grille. Contaminants may short out the unit, causing dam-age or fire.
  • Do not put oversized food or metal objects inside the oven. These could cause a fire.
  • Never pull the cord to disconnect the plug from the wall outlet; hold the plug instead.
  • The appliance is not intended for and should not be accessible to children or people with reduced capabilities.
  • Persons with limited movement capacity, reduced sensory perception, insufficient mental capacity or those who are unaware of the proper handling should use the product only under the supervision of a responsible, aware person.
  • Take extra care when using the unit near children.
  • Do not use the appliance as a toy.
  • Make sure the power cord does not hang over the working area, to prevent children from reaching it.
  • The stovetop is intended for interior use only; do not expose it to moisture. Otherwise, a risk of electrical shock may occur.
  • Use manufacturer-recommended accessories only.
  • Never use the appliance if the supply cord or plug is damaged. Immediately refer to an authorised service centre for repair.
  • Never pull the supply cord or use it to carry the unit.
  • Keep the stovetop away from any other heat sources such as radiators, ovens etc. Do not expose the unit to direct sunlight or moisture.
  • Never operate the appliance with wet hands.
  • Turn off the unit and disconnect the plug from the mains outlet in case of any failure.
  • Do not touch the moving parts during operation of the unit.
  • The appliance is intended for domestic use only, not for commercial use.
  • The unit is designed solely for cooking, heating or defrosting food.
  • Do not immerse the power cord, plug, or appliance in water or any other liquid.
  • Check the appliance and power cord for damage regularly. Never switch on a damaged appliance.
  • Turn the unit off and let it cool down for at least 30 minutes before cleaning and after use.
  • WARNING! A large volume of steam may be released when you open the door. Be careful. There is a risk of scalding!
  • If you see smoke, switch the unit off and disconnect the cable from the socket. Leave the door closed to prevent the possible spreading of fire.
  • Do not use the unit without food in it. The appliance could be damaged.
  • When preparing or heating food or drinks for babies, mix it well and check the temperature to prevent scalding.
  • Microwave heating can cause delayed boiling; be careful when handling heated liquids.
  • Do not use the unit to heat eggs in the shell or whole boiled eggs, as these may explode even after heating is finished.
  • Pierce the skin of food (hot dogs, potatoes, fruit etc.) several times before heating.
  • Do not use the unit to fry food. Hot oil can damage parts of the unit, or cause skin burns.
  • Do not use the unit if the door or packing is damaged. Have the unit repaired in an authorised service centre.
  • For the purpose of protection from microwave radiation no unauthorised person is allowed to perform any servicing or repair, e.g. removing the cover that protects against microwave radiation.
  • Do not use the unit for preparing or heating food in sealed vessels, as they may explode.
  • Do not try to repair the appliance; instead, refer to an authorised service centre.

Failure to follow the manufacturer`s instructions may lead to refusal of warranty repair.

GROUNDING INSTRUCTIONS

This appliance has to be grounded. It is equipped with a supply cable with a grounding conductor and grounding plug. It must be connected to a socket that is correctly installed and grounded. In the case of a short circuit this grounding reduces the risk of electric shock. It is recommended to connect the unit to a separate electric circuit. The use of high voltage is dangerous, and any damage to the oven can cause a fire or other emergency.

WARNING!
Incorrect use of the protective conductor can cause the risk of electric shock.
Note: If you have any questions concerning the grounding or electrical connection, contact a qualified electrician or servicing technician. Neither the manufacturer nor the distributor is responsible for injury or damage caused by incorrect electric connection. The conductors in the supply cable are colored as follows:
Green and yellow = ground
Blue = neutral
Brown = live

RADIO INTERFERENCE

Operation of the unit can cause interference with your radio, TV or similar appliances. This can be reduced or eliminated by taking the following measures:

  1. Clean the door and sealing surfaces of the oven.
  2. Readjust the receiver antenna of the radio or TV.
  3. Change the position of the unit in relation to the receiver.
  4. Place the unit further from the receiver.
  5. Plug the unit in a different socket to make sure other appliances are connected to different circuits.
PRODUCT DESCRIPTION
  1. Door
  2. Safety locking system
  3. Tray drive pin
  4. Rolling wheel
  5. Control panel
  6. Display
  7. Rotating glass tray
  8. Grill stand
DESCRIPTION OF THE CONTROL PANEL
  1. Display
  2. Cooking type button (Micro. Grill/Combi)
  3. Defrost button (Weight Time / Time Defrost)
  4. Automatic preset selector (AUTO MENU / TIMER / WEIGHT)
  5. Clock and countdown setting button (Clock / Pre-set)
  6. Button for turning-off and resetting (STOP/CLEAR)
  7. Button for turning-on and confirmation of selection (START/+30 SEC/CONFIRM)
  8. Button to open the door
OPERATING INSTRUCTIONS

Installation

  1. Remove all the covering and marketing materials from the unit before the first use. Do not remove the plastic foil on the inner side of the door.
  2. Check the appliance and power cord for damage regularly. Never switch on a damaged appliance. There can be none of the following: door askew or damaged, door sealing damaged, broken or damaged hinges or damaged safety closing system.
  3. Make sure to place the unit on a stable heat-resistant surface, out of the reach of other heat sources. This surface shall have a sufficient load capacity to hold the unit with its contents.
  4. Follow the installation instructions for the unit. Make sure there is a safe distance between the unit and flammable materials, such as furniture, curtains, lace, blankets, paper, clothing etc.!
  5. Do not switch the unit on without a properly mounted rolling wheel and rotating glass tray.
  6. The supply cable plug has to be easily accessible so that it can be disconnected quickly, if need be.

Caution
Prior to using a new unit, wipe the surface and the inside with a wet cloth for hygienic reasons. Wash all the removable parts in warm water with detergent.

WARNING!
Open the door slowly and carefully. When opening the door during operation, or after preparation, a large volume of steam is released, and condensed hot water may drip from the lower door edge. There is a risk of scalding.

Microwave oven cooking principles
Place the food evenly. Place thicker areas at the edges.
Watch the cooking time. Cook for the shortest of the prescribed times, and if necessary, for longer. Overcooked food can ignite.
Cover the food when cooking. Covers prevent spattering and enable more even heating.
Turn around pieces of food such as chicken or hamburger when cooking. Big pieces, such as roast meat, must be turned more than once.
Move meatballs and similar food from the edge towards the centre and vice versa halfway through the cooking time.

Selection of dishes
Ideal dishes for microwave ovens are transparent, for microwaves. They allow the energy to penetrate the cover and food. Microwaves can’t penetrate metal, which is why metal or metal-decorated dishes should not be used.
Do not use products made of recycled paper in the microwave oven, as these can contain small metal parts that may cause sparks or fire.
We recommend circular or oval dishes rather than square or rectangular ones, as the food in the corners tends to be overcooked.

Overview of certain dishes
Dish type                                                    Microwave oven cooking
Heat-resistant glass                                      Yes
Glass not resistant to heat                            No
Heat-resistant ceramics                                Yes
Plastic plate suitable for microwave ovens    Yes
Kitchen paper                                               Yes
Metal plate                                                    No
Metal tray                                                      No
Aluminium foil and MT foil packs                No
Wooden dishes                                              No

Daytime setting

  1. Push button (5) CLOCK / Pre-setPRE-SET
  2. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the current hour.
  3. Push button (5) CLOCK / Pre-setPRE-SET
  4. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the current minutes.
  5. Push the CLOCK/PRE-SET Pre-set button (5) to confirm selection. The “:” starts blinking.

Microwave cooking function

  1. Place the food in the oven and close the door.

  2. Push button (2) Micro./Grill/Combi. P100 will be displayed.

  3. Press the Micro./Grill/Combi. button (2) repeatedly or turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the required power within the range from 100% to 10% (P100, P80, P50, P30, P10).

  4. Press the START/+30SEC/CONFIRM button (7) to confirm.

  5. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the required time of cooking from 5 seconds to 95 minutes.

  6. Press the START/+30SEC/CONFIRM button (7) to turn on the unit.

  7. If you need to interrupt cooking, e.g. to stir the food, press the STOP/CLEAR button (6) and open the door. After closing the door press the START/+30SEC/CONFIRM button (7) to resume cooking.
    Note: If you open the door while cooking, the cooking will interrupt automatically. After closing the door press the START/+30SEC/CONFIRM button (7) to resume cooking.
    If you need to extend the time while cooking, press the START/+30SEC/CONFIRM button (7) as needed.
    If you need to stop the current program before the set time has elapsed, press the STOP/CLEAR button (6). By pushing the button again, you will reset the program and the time will be displayed.

  8. You may extend the cooking time by pressing START/+30SEC/CONFIRM button (7) — each push of the button adds 30 seconds.

  9. Once the cooking is finished, the appliance turns off and gives an acoustic signal (5 short beeps).

  10. Open the door and remove the food.

WARNING!
If the food is taken out from the oven before the set cooking time elapses, or if you do not use the oven, always clear the set program.

Grill or Combined Cooking function
For this function use the grill stand and lay the food to be grilled on it.

1. Place the food in the oven and close the door.
2. Push button (2) Micro./Grill/Combi. and P100 is displayed.

Function Microwave cooking Grill
G 0% 100%
C-1 55% 45%
C-2 36% 64%

3. Press the Micro./Grill/Combi. button (2) repeatedly or turn the AUTO MENU / TIMER / WEIGHT selector (4) to set the required function: G, C-1 or C-2.
4. Press the START/+30SEC/CONFIRM button (7) to confirm.
5. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the required time of cooking from 5 seconds to 95 minutes.
6. Press the START/+30SEC/CONFIRM button (7) to turn on the unit.
7. About midway through the set time you will hear an acoustic signal (2 short beeps). Applies to the G function only. Press the STOP/CLEAR button (6) and open the door. Turn the food over to make it roast evenly from both sides. After closing the door press the START/+30SEC/CONFIRM button (7) to resume cooking.
Note: If you need to extend the time while cooking, press the START/+30SEC/CONFIRM button (7) as needed (each push of the button adds 30 seconds).
If you need to stop the current program before the set time has elapsed, press the STOP/CLEAR button (6). By pushing the button again, you will reset the program and the time will be displayed.
8. Once the cooking is finished, the appliance turns off and gives an acoustic signal (5 short beeps).
9. Open the door and remove the food.

WARNING!
If the food is taken out of the oven before the set cooking time elapses, or if you are not using the oven, always clear the set program.

Fast ON function
Option A

  1. Place the food in the oven and close the door.
  2. Press the START/+30SEC/CONFIRM button (7) to turn on the unit for 30 seconds with 100% power.
  3. You may extend the cooking time up to 95 minutes by pressing START/+30SEC/CONFIRM button (7) repeatedly – each push of the button adds 30 seconds.
  4. Once the cooking is finished, the appliance turns off and gives an acoustic signal (5 short beeps).
  5. Open the door and remove the food.

Option B

  1. Place the food in the oven and close the door.
  2. Turn the TIMER/WEIGHT/AUTO MENU selector (4) counter-clockwise to initiate the time setting function and then turn clockwise or counter-clockwise to select the required cooking time.
  3. Press the START/+30SEC/CONFIRM button (7) to turn on the unit with 100% power.
  4. Once the cooking is finished, the appliance turns off and gives an acoustic signal (5 short beeps).
  5. Open the door and remove the food.

Defrost by weight function

  1. Place the food in the oven and close the door.
  2. Activate the defrost by weight function by pressing the WEIGHT DEFROST button (3). The display reads dEF1.
  3. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the approximate weight of the food to be defrosted (100 – 2000 g).
  4. Press the START/+30SEC/CONFIRM button (7) to turn on the unit.
  5. Press the STOP/CLEAR button (6) and open the door approximately halfway through the defrosting time. Turn the food over to make sure it defrosts evenly. After closing the door press the START/+30SEC/CONFIRM button (7) to resume defrosting.
  6. Once the defrosting is over, the appliance turns off and gives an acoustic signal (5 short beeps).
  7. Open the door and remove the food.

Defrost by time function

  1. Place the food in the oven and close the door.
  2. Press the WEIGHT/TIME DEFROST button (3) twice to turn on the time defrosting function. dEF2 will be displayed.
  3. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the defrosting time from 5 seconds to 95 minutes.
  4. Press the START/+30SEC/CONFIRM button (7) to turn on the unit.
  5. Press the STOP/CLEAR button (6) and open the door approximately halfway through the defrosting time. Turn the food over to make sure it defrosts evenly. After closing the door press the START/+30SEC/CONFIRM button (7) to resume defrosting.
  6. Once the defrosting is over, the appliance turns off and gives an acoustic signal (5 short beeps).
  7. Open the door and remove the food

Multistage cooking function
Cooking certain types of food requires several stages (e.g. long, moderate cooking with a short, intensive finish, or defrost and subsequent cooking).

a) 2 phases of cooking

1. Place the food in the oven and close the door.
2. Push the Micro./Grill/Combi button (2). P100 will be displayed.
3. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the required power from 100% to 10% (P100, P80, P50, P30, P10).
4. Press the START/+30SEC/CONFIRM button (7) to confirm.
5. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the required time of cooking from 5 seconds to 95 minutes.
6. Push the Micro./Grill/Combi button (2). P100 will be displayed.
7. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the required power from 100% to 10% (P100, P80, P50, P30, P10).
8. Press the START/+30SEC/CONFIRM button (7) to confirm.
9. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the required time of cooking from 5 seconds to 95 minutes.
10. Press the START/+30SEC/CONFIRM button (7) to turn on the unit.
11. If you need to interrupt cooking, e.g. to stir the food, press the STOP/CLEAR button (6) and open the door. After closing the door press the START/+30SEC/CONFIRM button (7) to resume cooking.
Note: If you need to extend the time while cooking, press the START/+30SEC/CONFIRM button (7) as needed (each push of the button adds 30 seconds) If you need to stop the current program before the set time has elapsed, press the STOP/CLEAR button (6). By pushing the button again, you will reset the program and the time will be displayed.
12. A beeping sound (1 beep) will sound at the start of the second stage of cooking.
13. Once the cooking is finished, the appliance turns off and gives an acoustic signal (5 short beeps).
14. Open the door and remove the food.

b) Defrosting + cooking

  1. Place the food in the oven and close the door.

  2. Press the WEIGHT/TIME DEFROST button (3) twice to turn on the time defrosting function. DEF2 will be displayed.

  3. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the defrosting time from 5 seconds to 95 minutes.

  4. Push the Micro./Grill/Combi button (2). P100 will be displayed.

  5. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the required power from 100% to 10% (P100, P80, P50, P30, P10).

  6. Press the START/+30SEC/CONFIRM button (7) to confirm.

  7. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the required time of cooking from 5 seconds to 95 minutes.

  8. Press the START/+30SEC/CONFIRM button (7) to turn on the unit.

  9. Press the STOP/CLEAR button (6) and open the door approximately halfway through the defrosting time. Turn the food over to make sure it defrosts evenly. After closing the door press the START/+30SEC/CONFIRM button (7) to resume defrosting.

  10. If you need to interrupt cooking, e.g. to stir the food, press the STOP/CLEAR button (6) and open the door. After closing the door press the START/+30SEC/CONFIRM button (7) to resume cooking.
    Note: If you need to extend the time while cooking, press the START/+30SEC/CONFIRM button (7) as needed (each push of the button adds 30 seconds)
    If you need to stop the current program before the set time has elapsed, press the STOP/CLEAR button (6). By pushing the button again, you will reset the program and the time will be displayed.

  11. A beeping sound (1 beep) will sound at the start of the second stage of cooking.

  12. Once the cooking is over, the appliance turns off and gives an acoustic signal (5 short beeps).

  13. Open the door and remove the food.

Countdown function

  1. Push the CLOCK/PRE-SET button (5) twice. The display reads 0:00
  2. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the time from 5 seconds to 95 minutes.
  3. Press the START/+30SEC/CONFIRM button (7) to start
  4. Once the time is over, an acoustic signal sounds (5 short beeps)

Preset programs

The unit offers a total of 8 preset programs.

Selection Function Weight Display reading
A-1 Automatic preheating Automatic preheating 200g 200
400g 400
600g 600
A-2 Vegetables Cooking vegetables 200g 200
300g 300
400g 400
A-3 Fish Cooking fish 250g 250
350g 350
450g 450
A-4 Meat Cooking meat 250g 250
350g 350
450g 450
A-5 Pasta Cooking pasta 50g (with 450 ml water) 50
100g (with 800 ml water) 100
A-6 Potatoes Cooking potatoes 200g 200
400g 400
600g 600
A-7 Pizza Preparing pizza 200g 200
400g 400
A-8 Soup Cooking soup 200ml 200
400ml 400
  1. Place the food in the oven and close the door.
  2. Turn the TIMER/WEIGHT/AUTO MENU selector (4) clockwise to select the required program of cooking A-1 through A-8.
  3. Press the START/+30SEC/CONFIRM button (7) to confirm.
  4. Turn the TIMER/WEIGHT/AUTO MENU selector (4) to set the approximate weight of the food to be cooked (see the table above).
  5. Press the START/+30SEC/CONFIRM button (7) to turn on the unit.
  6. Once the cooking is over, the appliance turns off automatically and gives an acoustic signal (5 short beeps).
  7. Open the door and remove the food.

Child lock

  1. Hold the STOP/CLEAR button (6) to activate the child lock feature. An acoustic signal sounds (1 beep) and the display reads” ” The control panel buttons are now blocked.
  2. De-activate the child lock by holding the STOP/CLEAR button (6) again.
CLEANING AND MAINTENANCE

Clean the unit after each use to prevent the accumulation of grease, burned-on remnants of food, and unpleasant smells.
Turn the unit off, unplug the power cord from the wall outlet, and let the unit cool before cleaning and after use.
Do not immerse the power cord, plug, or appliance in water or any other liquid.
Wash the replaceable parts in tepid water with detergent and rinse in clean water.
Clean the inner and outer surfaces and door sealing with a wet cloth. You can use a liquid cleaning agent. Do not use sponges, steel wool, abrasive cleaners or solvents (gasoline, thinners, etc.). You might damage the protective layer.
You can remove odours from the inside by pouring lemon juice and the skin from a lemon into a microwave bowl filled with water, and leaving the bowl for 5 minutes in the oven while operating. Dry the inside with a soft cloth afterwards. If you need to replace the inner light bulb, contact the distributor.
If you do not keep the unit clean, the surfaces may be damaged, which may lead to a shorter service life and dangerous situations.

ASSEMBLY AND INSTALLATION

The unit is designed to be in-built in a kitchen set. The supply cord plug has to be freely accessible even after the installation of the unit!

WARNING!
Install the unit at a maximum height of 85 cm.
The in-built box should not have a back side, for cooling and ventilation purposes.
Keep the minimum dimension of the ventilation hole in the back upper part in the whole width. If there is another box placed above the unit, the ventilation should be arranged for this as well. A so-called ventilation chimney will be created.

Fig. 1

Dimensions of the box
Box dimensions for built-in version of the unit, see Fig. 1.

Mounting Accessories
1 pc Front mounting screw
1 pc Fixing plate
2 pcs Plate fixing screw

Fig. 2

Installation

1. Follow the instructions in Figures 3 and 4 to secure the oven using the fixing plate and screw in the front section.
First use the attached stencil to identify the holes for screws that hold the lower fixing plate. Drill holes and use screws to attach the plate. Slide the oven into the opening and rest it on the stop. Insert the fixing plate into the opening at the rear cover of the oven.

Fig. 3

Fig. 4

2. Secure the oven with a screw as shown in Figure 5.

Fig. 5

TROUBLESHOOTING
Problem Cause Solution
The appliance does not work. The plug has been inserted into the socket
incorrectly or insufficiently. Check the plug connection.
The socket is not supplied with electricity. Check to make sure voltage is

present, e.g. by using another appliance.
The oven door is not closed properly.| Check the door. Remove all impurities and foreign objects.
Turning of the tray is noisy.| Dirty wheels of the turning mechanism.| Clean the wheels with a damp cloth.

REPAIR & MAINTENANCE

Any extensive maintenance or repair that requires access to the inner parts of the product must be performed by an expert service centre.

ENVIRONMENTAL PROTECTION
  • Packaging materials and obsolete appliances should be recycled.
  • The transport box may be disposed of as sorted waste.
  • Polyethylene bags shall be handed over for recycling.

Appliance recycling at the end of its service life:
A symbol on the product or its packaging indicates that this product should not go into household waste. It must be taken to the collection point of an electric and electronic equipment recycling facility. By making sure this product is disposed of properly, you will help prevent the negative effects on the environment and human health that would otherwise result from inappropriate disposal of this product. You can learn more about recycling this product from your local authorities, a household waste disposal service or in the shop where you bought this product.

WARRANTY CERTIFICATE

PRODUCT DATA:

Model:

Production number:
Date of purchase:

| Seal and signature of vendor:

The vendor is obliged to inform the consumer of the features and parameters of the product and fill in the Warranty Certificate fully and legibly on the day of purchase.
The Certificate is not valid without all the prescribed data correctly filled in!

The manufacturer (or importer) is responsible for the features of the product under the applicable technical standards and conditions for the warranty period.
The warranty period is 24 months from the date of purchase, unless stated otherwise by the manufacturer (or importer).

Under the warranty the consumer is entitled to the free, timely and duly executed remedy of faults (see below), or to receive a replacement of the defective part of the product, provided it is not disproportionate with regards to the nature of the fault. The right to replacement of the product or termination of the purchase contract can be exercised only if all the legal preconditions have been met, on the condition that the product was not excessively worn or damaged.

The validity of the guarantee is subject to:
– Observance of the instructions mentioned in the Operating Manual;
– A document proving payment including all the prerequisites, or a valid Warranty Certificate;

Any claims with regards to product liability shall be exercised by the consumer with the vendor where the product was purchased.
The right to repair can be exercised at the location where you purchased the product or at an authorized service centre; a list of the centres is included in the product package or you may find it on the website www.my- concept.com.

Notice for consumers
The consumer is obliged to keep the Warranty Certificate and cash voucher to demonstrate payment for the product. When exercising a claim on a product, it has to be cleaned and packed in order to prevent any damage during transport to an authorized centre. The manuacturer (or importer) reserves the right not to accept a product which is not cleaned duly. Additional cleaning of the product will be charged.
The manufacturer (or importer) reserves the right not to pay the cost of false claims and to require that the claiming party cover all the necessary costs related to the examination of the qualification and solution of the claim.

The right to free repair of the product, or refund, shall not be exercised in the following cases:
– The conditions of the installation, operation and handling of the product, mentioned in the Operating Manual, were not observed;
– The fault occurred due to mechanical, thermal or chemical damage, short circuit or overvoltage;
– The fault is due to the unauthorized intervention of a third party;
– The fault is due to force majeure;
– The fault is due to insufficient or undue maintenance in conflict with the Operating Manual, including faults caused by limescale and other sediments;
– Wear and tear of the product, or its part, caused by regular use;
– Change of the colour of heating surfaces, or scratched surfaces due to regular use;
– Changes of appearance and function due to sunshine, thermal radiation, or limescale and other sediments;
– Expired service life of some parts of the product, e.g. accumulators, bulbs etc.

The nature of the fault can be determined only by the manufacturer, importer, authorized centre, or authorized expert, not by the vendor or consumer.
The consumer shall have no claim to faulty spare parts replaced within a warranty repair.
In the case of termination of the purchase contract, the consumer is obliged to return the complete product, including the accessories and documents supplied.
There is no warranty related to promotional items supplied with the product, the price of which was not charged to the consumer.
The consumer has all the minimum rights under the applicable laws.
Note: Claims regarding products damaged during transport shall be governed by the complaint procedure of the freight forwarder.

Manufacturer:
Jindřich Valenta – ELKO Valenta, Vysokomýtská 1800, 565 01 Choceň, Czech Republic,
tel: +420 465 471 433, fax: +420 465 473 304, email: servis@my- concept.cz, www.my-concept.com

Importer:
Jindřich Valenta – ELKO Valenta Czech Republic, Vysokomýtská 1800,
565 01 Choceň, Tel. +420 465 471 400, Fax: 465 473 304, www.my- concept.com

PN:261800315735

References

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