AVAYA D160 IP OFFICE DECT 160 Wireless Handset User Manual

D160 IP OFFICE DECT 160 Wireless Handset
User Manual

TELEPHONE KEYS AND FEATURES

1. Up/Down Keys Control the speaker and ringer volume. Allows correction of name and number when programming speed dial buttons.

2. Mute Key Mutes the handset microphone.

3. Softkeys (S1-S4) Activate the option listed above it on display. There are four Softkeys below the display.
   Commands above the keys changed depending on the state of the phone, ie: on an active call. See Page 2 for Softkey definitions.

4. Talk/Off-Hook/Handsfree Answers a call or enter Handsfree mode.

5. END/On-Hook Ends a call or exits a menu

6. Dialpad Use to make calls, enter contact numbers and names and navigate through Contacts and Call Logs.

7. Function Keys (F1-8) Activates the feature assigned to that key. There are eight configurable function keys.

This guide covers the basic functionality of your IP Office D160 Wireless Phone.
For more information on your phone settings and features, see the Avaya D160 Wireless Telephone Installation and User Guide.

SOFTKEYS AND SOFTKEY LABELS

Softkey labels appear on display to indicate features that can be activated by pressing the keys directly below. These features change based on the current state of the phone. IE:  on an active call, idle, etc.

The MORE Softkey appears in the majority of Softkey menus and allows to view additional Softkey options.
When the phone is IDLE the following Softkeys appear.

 Feature| Displays a list of available features, you can scroll through the list and select applicable features. It can be used to access a wide range of user settings.
---|---
 Msgs| Accesses your voicemail and prompts you for log-in information.
 Redial| Redials the last number called from your phone.
More| Displays additional Softkey options.
 Clog| Displays your call history for missed, answered, and outgoing calls.
 Dir| Accesses both a personal directory you can program and a system directory that contains all user’s extensions.
 Time| Provides the ability to change the time format on your display.
 Config| user settings are found here such as ringtones, etc.
 Abc| Toggles dial pad entries between Numbers and Alphabet characters.

When the phone is RINGING the following Softkeys appear.

• Answer Answers the ringing call.
• Ignore Stops the ringing of your telephone. (Caller will still hear ringing on their end).

When you are CONNECTED to a call the following Softkeys appear.

 Feature| Displays a list of available features, you can scroll through the list and select applicable features. It can be used to access a wide range of user settings.
---|---
 Hold| Places the active call on hold.
More| Displays additional Softkey Options.
 Activ| Returns you to a call you previously placed on Hold
 New| Gives you access to the system dial tone to allow you to make a second call.
 Trans| Begins the Transfer process.
 Conf| Allows you to set up a three-party conference call.

CALL PROCESSING

ANSWERING AND PLACING CALLS
TO ANSWER INCOMING CALL: Phone rings-Indicator Flashes Slow.
Lift Handset or Press SPEAKER Key or Press ANSWER Softkey.
NOTE: To quiet a ringing call, Press IGNORE Softkey.
To send a ringing call to Voicemail, Press TOVM Softkey.

TO ANSWER SECOND CALL: Press Call Appearance Key of a new call, first call automatically holds.
TO PLACE A CALL:
Lift Handset or Press SPEAKER Key Internal:
Enter EXTENSION Number.
External: Enter dialing prefix (typically 8 or 9) 1 area code and number.
TO PLACE A SECOND CALL: Press the available Appearance Key, the first call automatically holds.
Enter Number.
SPEAKER: Press to make or answer any call without lifting the Handset.
TO SWITCH TO SPEAKER FROM HEADSET/HANDSET: Press SPEAKER Key. Replace Handset in Cradle.
TO RESUME PRIVACY:
Lift Handset or Press HEADSET Key.
TO END SPEAKERPHONE CALL: Press SPEAKER Key or DROP Softkey.
MUTE: Turns off your Microphone (Speaker, Handset, and Headset) to allow you to speak privately.
The caller cannot overhear office noise/conversation.

TO USE:
Press MUTE Key Key lights and speak privately.
TO RESUME CONVERSATION: Press MUTE Key again.
Hold Places an active call on hold. This is an exclusive hold to your telephone. No one else can retrieve it.
TO HOLD A CALL: Press HOLD Softkey. The indicator lamp flashes fast.
TO RETURN TO CALLER: Press Flashing Call Appearance Key.
AUTOMATIC HOLD: When you select another Call Appearance Key or use certain features, the line that you are already speaking will be placed on hold automatically without pressing the HOLD Key.

TRANSFER: Allows you to connect your call to someone else (With a call online)
Press TRANSFER Softkey and the call is automatically held.
Enter EXTENSION Number.

Blind Transfer: Press COMPLETE Softkey, call is connected.
Or
Announced: Wait for the party to answer, (speak privately), Press COMPLETE Softkey.
TO COMPLETE TRANSFER: Press COMPLETE Softkey, the call is connected, hang up.
TO RETURN TO HELD CALL: Press CANCEL Softkey, which disconnects you from the party and reconnects you to the caller.
TO DROP A CALL PARTY: Press DROP Softkey disconnects you from called party, caller stays on hold.
TO CONFERENCE ALL PARTIES: Press CONFERENCE Softkey all three parties are joined in a conference call.
NOTE: If you do not know the extension number after you press TRANSFER, you can search in the directory.
TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone.
Press TRANSFER Softkey, call automatically held.
Enter # sign and extension number.
Press COMPLETE Softkey immediately.

ADHOC CONFERENCE: Allows you to add multiple parties to a call (With call online)
Press CONFERENCE Softkey, the first call automatically holds, and you hear a dial tone.
Enter Second Number (internal or external).
IMPORTANT: Wait for an answer and announce the conference.
Press CONFERENCE Softkey again. All parties are connected.

• To add additional parties, repeat the above procedure.

• To drop yourself from the conference, Hang up.

• To Drop another member from the conference:
  Press DETAILS Softkey, the display gives participant information.
  Press Up/Down Arrow Keys to scroll through participants.
  Press DROP Softkey to drop the desired participant.

• To Mute another member, Press MUTE Softkey.

• To Mute yourself, Press the MUTE fixed key.

IF CALLED PARTY DOESN’T ANSWER/BUSY: To return to the original call Press
CANCEL Softkey or CALL APPEARANCE key of the held line (fast green flash).
NOTE: The number of external callers you can bring into this type of conference is dependent upon the type of service from your dial tone provider. Check with your system administrator.

ADDITIONAL FEATURES

NOTE: You may need to scroll by pressing the right and left arrow keys to see additional features.
CALL PARK: This allows you to place a call on hold in the system and assign it to a Call Park Slot.
Calls can be retrieved from any telephone in the system by pressing the associated Call Park Slot Key.
TO PARK: With the caller online Press the Available CALL PARK Key, Key lights green on your phone, read on others.
Advise person of Call Park Slot Number.
TO RETRIEVE: Lift Handset or Press SPEAKER Key
Press Applicable CALL PARK Key. The caller ID of held call is displayed.
Press CONNECT Softkey. You are connected to call, begin speaking.

NOTES: If a parked call is not retrieved within a predetermined number of seconds, the call will “Callback” to the phone it was parked from.
PAGING: Accesses Telephone or Overhead Speakers to make an Announcement.
TO USE: Lift Handset Press
PAGE Key or *631 and wait for the tone.
Make Announcement. Press DROP Key, Hang Up.

DO NOT DISTURB: Stops ALL Tones and Ringing, lets you work undisturbed.
Incoming callers either hear a busy tone or are transferred to your voice mail.
TO PROGRAM: Press DND Key STATUS Softkey appears, N appears in Display, light next to DND lights
TO CANCEL: Press DND Key STATUS Softkey disappears, N Disappears, the light goes out

NOTE: When certain features are active such as Do Not Disturb and Call Forward, a “stutter” dial tone is heard when you lift your receiver or press handsfree. This does not affect our calling, it is just another indication there is a feature activated.
REDIAL: Displays the last 10 numbers dialed or Redials the last number dialed.
The redial function uses the outgoing call records stored in the call log.

TO USE: Press
REDIAL Softkey.
Displays show the last 10 numbers dialed.
Use UP/DOWN Arrow Keys to highlight the number you want to redial.
Press CALL Softkey.
TO VIEW CALL DETAILS: Call duration, the number of times called and the time of the last call are displayed.
Press DETAILS Softkey.
Use UP/DOWN Arrow Keys to scroll through details about the call.

USER PROGRAMMING

CALL FORWARD: Programs your phone to ring at another Extension.
TO PROGRAM: Press CALL FWD Key.
Enter the EXTENSION Number of the phone that you want calls forwarded to.
Press SAVE Softkey. CALL FWD Key lights, D appears in the display.
TO CANCEL: Press CALL FWD Key, and hear the tone. CALL FWD Key light goes out, and D disappears.

NOTE: A missed call will return to your voicemail as the call was originally intended for you.
GROUP PICK UP: This allows you to pick up another call you hear ringing in your group. (You must be programmed in a group by a System Administrator).

DIRECTORIES: This contains one preprogrammed directory and one 100-number personal directory that you program.
TYPES OF DIRECTORIES:
SYSTEM: Names and numbers of all users on the telephone system
MY: Entries stored by you, to be used from your phone.

TO PROGRAM MY DIR:
Press MORE Softkey.
Press DIR Softkey.
Press MY Softkey.
Press MORE Softkey.
Press NEW Softkey.
Enter Name using the letters on the dial pad.
Press OK Softkey.
Enter Number (include the dialing prefix (typically 8 or 9), 1, and area code If required)
Press OK Softkey.
TO EXIT WITHOUT MAKING CHANGES: press CANCEL Softkey.
TO USE Press MORE Softkey.
Press DIR Softkey.
Choose Directory: MY or SYSTEM.
Press NEXT/PREV to view entries.
Press TALK Key to call.

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