AVAYA 9608 IP Office Telephone User Guide

: June 5, 2024
: Avaya

Table of Contents

AVAYA 9608 IP Office Telephone
Important Definitions
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AVAYA 9608 IP Office Telephone

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This document is a succinct instruction on your new telephone. It includes brief explanations of the features you will need to use quickly.

Important Definitions

Softkeys- The softkeys are context-sensitive features, meaning the available actions will change based on the state of your telephone. Simply press the softkey to activate the feature. (If your telephone is idle, you will not see “Hold” or “Transfer” because there is no active call to hold or transfer)
Press the Message button to access your voicemail box. This button along with the indication on the top right of your telephone will light red when you have new messages.
Press the Phone button to refresh your telephone’s display and view your call appearances.
Press the Avaya Menu or HOME button to adjust and customize options and settings, such as screen contrast and ring tones. You can also use this button to view network settings and to log your telephone off the network.

Personal Contacts/Directory

Press the Contacts button to view your Contacts screen. The following covers the use of the Contacts menu of your phone. All functions are preceded by pressing this button.

Adding Entries

Access your personal directory contacts:
- a. Press the CONTACTS key. The directory menu is displayed.
- b. Use the left and right arrow keys to select your Personal directory.
Press the New soft key. The menu now allows editing of the name and number.

Use the up and down arrow keys to switch between number and name entries.
When the name and number have been entered as required, press the Save soft key.
To exit without making any changes, press the Cancel soft key. You can add up to 100 personal directory entries.

Editing Entries

Use the left and right arrow keys to select your Personal directory and locate the desired entry. Press the Details soft key.
Press the More soft key and then the Edit soft key.
- Use the up and down arrow keys to switch between number and name entries.
- When the name and number have been entered as required, press the Save soft key.
- To exit without making any changes, press the Cancel soft. key.

Deleting Entries

Locate the entry in your Personal directory.
Press the More soft. key and then the Delete soft key

Calling a Person from the Contacts List

Use the left and right arrow keys to select which type of directory entries you want to be displayed. All—All directory entries.
- External—Directory entries are stored by the telephone system for all users to use.
- Groups—The names and numbers of Departments/Groups on the system network.
- Users—The names and numbers of other users on the system network.
- Personal—Your own personal directory entries.
Either press the List soft key to display alt the directory entries, or start spelling out the name using the dial pad to display only matching entries.
Use the up and down arrow keys to scroll through the matching entries. To return to the start to match a different directory selection, press the Clear soft key. When the required entry is displayed, press the Call soft key.

Press the History button to view your received, missed, and outgoing calls. The telephone will store 100 log entries shared between the three categories. From here, you can select an entry to call by pressing the Call softkey or add an entry from the call log to your Contacts list by pressing the +Contact softkey

Note: the Call Log button is illuminated when you have any new missed calls. Also, the upper left-hand corner of your phone screen indicates the number of calls missed.

Answering a ringing call …

Lift the receiver.
Or, press the Speaker button.
Or, select the line button where the call appears

Make a call …

Lift the receiver, begin dialing
Or, begin dialing to automatically access the speaker function
Or, press the Redial softkey to access a list of the last 30 numbers dialed

Put a call on Hold …

Press the HOLD soft key to put your active call on hold. The fast blinking green LED next to the call appearance button indicates the call is on hold; the held call will appear with an icon.

NOTE: If you want to put an active call on hold to answer a new one coming in, press the slow-flashing appearance button of the new incoming call. Your current call is placed on auto-hold.

To resume the call, press the call appearance button on which the call was held.

Transfer a call …

While on an active call, press the Transfer softkey.
Dial the destination number you are transferring to.
Press the Complete soft key (you may stay on the line to announce or press Complete immediately for a blind transfer)

If the destination is not available or you need to return to the original caller …

While the destination line is highlighted, press the Cancel softkey

Transferring a call Direct to Voice mail …

Press the Transfer soft key. The call is automatically placed on hold, indicated by the blinking green LED next to the call appearance button.
Dial # then Dial the extension number.
Then press the Complete soft key, to finish the transfer.

Conference multiple parties …

While on an active call, press the Conf softkey.
Dial the next telephone extension or 9-1-[10 digits] for an external number-You can also use your Contacts or History feature to make the call
After called party answers, press the Conf softkey again.

To add additional parties to the conference call …

Press the Hold soft key to put the conference on hold. This does not affect the other conference parties who can continue talking to each other.
Press an available appearance key on which to make a call.
Dial the party you want to add to the conference.
If they answer and wish to join the call, press the Conf soft key again. If they do not want to join the call or do not answer, press the Cancel soft key and then press the call appearance key of the held call (fast green flash).

Other Features …

Press the side to side Navigation Arrows and then the up & down arrows in the center of the phone to view additional features
Select the appropriate Feature (Intercom, Call Forward, etc.) to activate.
Follow screen instructions to specify the information or deactivate.

Accessing your voicemail …