AVAYA Workplace Client Reference User Guide
- May 15, 2024
- Avaya
Table of Contents
AVAYA Workplace Client Reference
Specifications :
- Product : Avaya Workplace Client
- Release Date : June 2023
- Platforms : Mobile and Desktop
Product Usage Instructions
Chapter 1: Mobile Platforms
The Avaya Workplace Client on mobile platforms offers various features for
managing your calls and contacts:
Contacts:
- Show dialpad to enter a number or find someone to call.
- Add a new contact or group.
Presence and Call Features:
Set your presence status and manage incoming call features.
Call Screen:
- Basic call controls are available.
- Select audio device and view advanced controls during calls.
History Screen:
Review call history and perform different actions on history entries.
Agent Service Screen :
To use Contact Center agent capabilities, log in to Agent Service mode.
After Call Work:
Set your availability state after ending a call – choose between Available
and Not Ready options.
Chapter 2: Desktop Platforms
The Avaya Workplace Client on desktop platforms provides additional
functionalities for communication and collaboration:
- Welcome Screen:
- Access settings, manage audio/video devices, and explore more call features.
- Presence and Call Options:
- Set your presence status, manage incoming calls, and change your status message.
- Top of Mind:
- View messages, upcoming meetings, and recent calls efficiently.
- Customize Top of Mind:
- Drag and drop to reorder items, adjust the number of items to show, and customize calendars displayed.
Frequently Asked Questions (FAQ):
-
Q: How do I join a Spaces meeting?
A: To join a Spaces meeting, navigate to the Workplace Meetings section and select the desired meeting to join. -
Q: How can I manage my audio devices during a call?
A: In the call screen, you can select your audio device and access advanced controls for managing audio settings.
Avaya Workplace Client Quick Reference Guide
Chapter 1: Mobile platforms
Main menu
Call screen
History screen
Avaya Cloud Services
Agent Service screen
To use the Contact Center agent capabilities with Avaya Workplace Client,
you must log in to the Agent Service mode.
Mobile platforms
Chapter 2: Desktop platforms
Welcome screen
Presence and call options
Top of Mind
View your next meetings, latest messages, and recent calls on this screen.
Customize your Top of Mind
Contacts
Start a group conference or chat
Video call
Conference screen
Messaging
Avaya Cloud Services
Avaya Workplace Client Quick Reference Guide Comments on this document?
June 2023