POLY Eagle Eye Cube USB Camera User Manual
- June 5, 2024
- Poly
Table of Contents
Eagle Eye Cube USB Camera
User Manual
Version 1.2.0
What’s New
The Poly EagleEye Cube USB camera 1.2.0 includes all the features of previous
releases and the following new features.
Poly G200 Support
Poly G200 supports the EagleEye Cube USB camera 1.2.0.
Microphone Off Default
The EagleEye Cube USB camera has two integrated microphones. In EagleEye Cube
USB camera 1.2.0, the microphones are off by default. To use the integrated
microphones to capture audio, you must enable the microphones in Polycom
Companion. In Polycom Companion, go to Admin Settings > Miscellaneous > Enable
Microphone and set Enable Microphone to On.
Stereo Audio with Skype for Business
The EagleEye Cube USB camera integrated microphones support stereo audio.
Skype for Business uses only one of the microphones, which impacts audio
performance. For EagleEye Cube USB 1.2.0, you can disable the stereo audio so
that the EagleEye Cube USB camera mixes the audio from both microphones before
sending to Skype for Business. In Polycom Companion, go to Admin Settings >
Miscellaneous > Enable Stereo Audio and set Stereo Audio to Off.
Status Page
The EagleEye Cube USB camera 1.2.0 includes a status page that displays
general information about the EagleEye Cube USB camera, power status, and USB
type.
Certificates Setting
By default, the EagleEye Cube USB camera doesn’t require a certificate from
RealPresence Resource Manager or PDMS-E. However, you can configure your
deployment to require certificates. In Polycom Companion, go to Admin Settings
General Settings > Certificates and set Always Validate Peer Certificates From Server to On.
Camera Control with the Zoom Rooms Application
The EagleEye Cube USB camera 1.2.0 supports the Zoom Rooms application. The Zoom Rooms application user can enable or disable camera framing. You can also adjust the pan/tilt/zoom of the camera or save/load the preset position when framing is turned Off.
DHCP Option 160
The EagleEye Cube USB camera 1.2.0 supports DHCP Option 160. The camera can
auto-configure parameters, such as FramingMode/NTP, via DHCP Option 160. The
camera downloads the provisioning server address via DHCP Option 160 and then
signs in.
Release History
The following table lists the release history of the EagleEye Cube USB camera 1.2.0.
Release History
| Release | Release Date | Features |
|---|---|---|
| 1.2.0 | January 2020 | This release includes support for: |
· Poly G200 support
·Microphone Off Default
·Stereo Audio with Skype for Business
·Status Page
·Certificates Setting
· Camera Control with the Zoom Rooms Application
· DHCP Option 160
1.1| August 2019| This release includes support for:
· Poly G7500 support
· ISP Enhancement for Better Video Quality
·Interoperability Enhancement with Ecosystems
1.0| June 2019| Initial Release
Security Updates
Please refer to the Polycom Security Center for information about known and resolved security vulnerabilities.
Software Installation and Upgrades
Upgrade the camera using Polycom Companion, Poly Trio Visual+, Poly G7500, or Poly G200. The EagleEye Cube USB camera also supports Windows Update.
Products Tested with This Release
The EagleEye Cube USB camera is tested extensively with a wide range of
products. The following list is not a complete inventory of compatible
equipment. It indicates the products that have been tested for compatibility
with this release.
Note: Poly recommends that you upgrade your Poly devices with the latest
software versions, as compatibility issues may already have been addressed by
software updates. See the Current Polycom Interoperability Matrix match
product and software versions.
Products Tested with This Release
| Product | Tested Versions |
|---|---|
| Poly Trio Visual+ | 5.9.1 |
| Polycom Companion | 1.4.0 |
| Poly G7500 | 2.1.0 |
| Poly G200 | 1.1.0 |
| Zoom | 4.5 |
| BlueJeans | 2.14.1 |
| Skype for Business | 2016 and later |
| Icron USB 2.0 Ranger 2304 | N/A |
Note: To output video using Windows 7, you must enable Windows 7 Compatibility Mode in Polycom Companion and then reboot.
System Constraints and Limitations
The following sections list constraints and limitations when using the
EagleEye Cube USB camera.
Participant Threshold When Using Camera Tracking
When using the Frame Speaker, Frame Group, or Participant Count features,
limit the number of participants to 12.
Environmental Color Limitations
Color reproduction accuracy can vary depending on environmental conditions and
camera sensor capabilities.
Power Requirements for Log Retrieval
To retrieve logs from an EagleEye Cube USB camera that’s attached to a codec,
you must disconnect the camera from the codec and reconnect it to a PC running
Polycom Companion. However, the camera must be continually powered during the
USB cable transfer. To prevent loss of power to the camera during this
transition, attach a cable that supports PoE+ to the camera before you
disconnect the USB cable from the codec.
Resolved Issues
The following table lists the resolved issues in EagleEye Cube USB camera version 1.2.0.
| Category | Issue ID | Found in Release | Description |
|---|---|---|---|
| Detection | EN-147533 | 1.1 | After a provisioning update through RealPresence |
Resource Manager, the Ethernet cable is removed from the Poly EagleEye Cube
USB, and the camera is plugged into a PC; Polycom Companion and DFU can’t
detect the Poly EagleEye Cube USB camera.
Interoperability| EN-137504| 1.1| In a Windows environment, Polycom Companion
can’t import a Poly EagleEye Cube USB camera’s manual IP address and
provisioning configuration.
Network| EN-162588| 1.1| Poly EagleEye Cube USB doesn’t show the IP address in
Polycom Companion.
Known Issues
The following table lists known issues in EagleEye Cube USB camera version 1.2.0 and previous releases.
Note: These release notes do not provide a complete listing of all known issues that are included in the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.
Known Issues
| Category | Issue ID | Release | Description | Workaround |
|---|---|---|---|---|
| Detection | EN-158418 | 1.2.0 | Occasionally, Poly G200 doesn’t detect the camera | |
| after rebooting or replugging. | Reboot the Poly G200 system. | |||
| Interoperability | EN-146737 | 1.1 | Starting Polycom Companion with both Poly |
Studio and a Poly EagleEye Cube USB camera connected to the PC can cause
Windows 10 to crash.| Upgrade your PC to the latest version of Windows.
Logs| EN-131221| 1.0| The camera doesn’t restore logs before you unplug and
re-plug its USB connection.| No workaround.
Networking| EN-145812| 1.1| Periodically, 802.1X configurations display
incorrectly in the Polycom Companion 802.1X configuration page.| No
workaround.
Tracking| EN-133841| 1.0| Camera tracking isn’t as effective when the user is
near the edge of the camera’s view or the user doesn’t face the camera.| No
workaround.
Video| EN-136534| 1.0| When you connect a PoE cable to the camera and connect
the camera using a USB-C cable, soft-video endpoints (such as Skype for
Business) don’t display or preview video.| Factory reset the camera.
Video| EN-135021| 1.0| When using select USB-C hubs, the video is corrupted on
high resolution.| Use a USB 3.0 cable to connect the camera directly to the PC
or replace the USB-C hub with a USB 2.0 hub.
Related Poly and Partner Resources
See the following sites for information related to this release.
- The Polycom Support Site is the entry point to an online product, service, and solution support information including Licensing & Product Registration, Self-Service, Account Management, Product-Related Legal Notices, and Documents & Software downloads.
- The Polycom Document Library provides support documentation for active products, services, and solutions. The documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device.
- The Polycom Community provides access to the latest developer and supports the information. Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
- The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to communicate face-to-face with the applications and devices you use every day.
- The Polycom Collaboration Services help your business succeed and get the most out of your investment through the benefits of collaboration.
GETTING HELP
For more information about installing, configuring, and administering
Poly/Polycom products or services, go to Polycom Support.
Plantronics, Inc. (Poly – formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
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