TOSHIBA HDTX120XK3AA Canvio Gaming 2TB Portable External Hard Drive User Manual

TOSHIBA HDTX120XK3AA Canvio Gaming 2TB Portable External Hard Drive

Introduction

Thank you for choosing our Portable Storage. Please read this User’s Manual carefully, as it contains all relevant information for installation, usage and maintenance of the drive, as well as security and safety advice. In case it does not behave as expected, please refer to the “Frequently asked questions” section at the end of this manual.

Check the components

This User’s Manual is also available for download: www.toshiba- storage.com/downloads/ Please also refer to “Instruction Manual for Safety and Comfort” that is preloaded on this external hard drive.

System requirements

• Formatted exFAT for:
  • Playstation/Xbox (Please check compatibility list: www.canvio.jp/en/compati/hdd/ot_ehdd/game/index.htm)
  • Windows 11 / Windows 10 / Windows 8.1
  • macOS v12.0 / v11.5 / v10.15
• One free port of USB Type-A

Installing the drive

Some information about bus-powered operation and the supplied USB cable:

• Your drive is bus-powered. Therefore, there is no need to connect an external power supply as all needed current will be supplied by the connected USB port(s).
• Passive USB hubs or USB connectors like keyboards, mice or similar products cannot be used or connected to the drive.
• Make sure that the connectors will be inserted correctly.
• Never use pressure for connecting the cables. Check the polarity before connecting!

Connecting the drive to your compatible device

Please check device compatibility and connecting instructions by reviewing the applicable user manuals for such device.

1.  Plug the USB 3.2 Gen 1 micro-B connector into the corresponding port of the drive itself.

2.  With your compatible device powered on and fully booted up, plug the USB Type-A connector into a USB
   Type-A port of your compatible device.

   • Use the supplied USB Type-A cable to connect the portable drive directly to a compatible USB port.
   • Please note that reformatting the portable drive will remove all previously stored user content.
   • To disconnect the portable drive from a connected device, follow the procedure specified for the relevant device.
   • Do not disconnect the portable drive or turn off the connected device while the portable drive is in operation (while Power/Access lamp is blinking) as this may cause portable drive failure or data loss.

Dismount and disconnect the drive

It is strongly recommended not to unplug the drive by just unplugging the cable connection as it may be that data is written to the drive at that time. Such data will be lost and the drive may be damaged physically!
Please follow the steps below for a safe dismount of the drive.

< Playstation/Xbox >

• Please follow the on-screen instructions of your device to complete the dismount process.

< Windows PC >

1.  Click the “Hardware and Eject Media” icon. A pop-up message box will appear listing the external devices connected to your computer.
2.  Select the TOSHIBA drive to eject. After a few seconds, you will get the notification that it is now safe to remove the device.
3.  Click “OK” and you can unplug the drive now.

< Mac >

• Ctrl-click on the hard disk icon and choose “Eject”.
  OR

• Drag the hard disk icon to the trashcan. You can unplug the drive now.

Cleaning the drive case/enclosure

Before cleaning the drive, make sure that it’s physically disconnected from the computer. We suggest to use standard products for cleaning it and to make sure that possible remaining liquid on the surface will be wiped off.

Further advise

• For any further action of normal operation such as renaming the drive, backup data, or file management, we suggest to read your operation system user’s manual.
• Also for maintenance tasks such as defragmenting and optimisation we suggest to refer to the operating system user’s manual.
• We also strongly suggest having anti-virus software installed to protect your data against intended damage caused by virus or trojan programs.

Frequently asked questions

• Q: Do I need USB drivers for Windows?
  A: No, they are already available with your operating system.

• Q: Can I boot my system from the drive?
  A: No, because Windows does not support booting from external hard drives.

• Q: Why doesn’t the drive need a fan?
  A: The drives are designed to have optimal heat dissipation, and therefore no fan is required. This results in a near silent operation.

• Q: Why is the capacity of my drive (as shown in Windows) lower than the drives actual stated capacity?
  A: This difference can be explained because of the different methods of calculating the capacity. Hard drive
  Example decimal:
  1TB = 1000GB
  1GB = 1000MB = 1 000 000KB = 1 000 000 000 bytes
  Example binary:
  1GB = 1024MB = 1 048 576KB = 1 073 741 824 bytes
  As a result, a 1TB (decimal) hard disk appears in Windows to have just 931GB (binary).

• Q: Can I use my drive to copy an operating system from one computer to another?
  A: No, you must follow the operating system supplier instructions for installation. A simple copy does not work. manufacturers calculate on the decimal system, while the operating system calculates in the binary system.

Troubleshooting

My computer does not recognize the disk drive at all.

• Make sure all of your connections are secure.
• If your drive is connected via a USB hub, make sure that it has its own power supply.
• If using an add-on card, make sure it is working properly and update the software/firmware.

Is it dangerous if the drive feels warm whilst in operation?
A: This is normal, and therefore not dangerous.
The drive gives me a “Device cannot start.”
A: Two possible reasons. It is either a power problem and you should check the connections, or the drive has a malfunction and requires service.

I cannot see my drive in “My Computer/This PC”, but it does appear in the Device Manager.

A: Follow these instructions:

1.  Right-click “My Computer/This PC”.

2.  Select “Manage” in the pop-up menu.

3.  Select “Disk Management”. You should see a list of available storage devices.

4.  Check whether your drive is listed.

5.  Right-click the right-hand box and select “Delete Partition” in the pop-up menu.

6.  Right-click the box and select “Create New Partition” in the pop-up menu.

7.  Then select “Primary Partition” in the partition wizard window. Click next.

8.  A drive letter will be displayed, which you can change. Click next.
   NOTE: When you format the drive all the data on your drive will be deleted.

9.  Confirm to format the drive.

As I try to format the drive, I receive the message “Could not complete format”.
A: This can be caused by formatting the drive with FAT file system. Try “NTFS” file system. This should solve the problem.

TOSHIBA Support

Need help?
Please contact TOSHIBA’s hard drive and storage products support page:
www.toshiba-storage.com/support
For warranty claims, please check:
www.toshiba-storage.com/warranty-claims

Regulatory statements

CE Compliance

This product is CE marked in accordance with the requirements of the applicable EU Directives. Responsible for CE marking is Toshiba Electronics Europe GmbH, Hansaallee 181, 40549 Düsseldorf, Germany.

UKCA compliance

This product is UKCA marked in accordance with the requirements of the applicable UK Standards. Responsible for UKCA marking is Toshiba Electronics Europe GmbH-UK branch, 1 Princes Road, KT13 9TU Weybridge Surrey, UK.

Working Environment

The Electromagnetic Compliance (EMC) of this product has been verified typically for this product category for a so-called Residential, Commercial & Light Industry Environment. Any other working environment has not been verified by Toshiba and the use of this product in these working environments is maybe restricted or cannot be recommended. Possible consequences of the use of this product in non-verified working environments can be: Disturbances of other products or of this product in the nearby surrounding area with temporary malfunction or data loss/ corruption as result. Example of non- verified working environments and related advice:

• Industrial environment (e. g. where 3-phase 380V mains is being used mainly): Danger of disturbances of this product due to possible strong electromagnetic fields especially near to big machinery or power units.
• Medical environment: The compliance to the Medical Product Directive has not been verified by Toshiba, therefore this product cannot be used as a medical product without further verification. The use in usual choice environments e.g. in hospitals should be no problem if there is no restriction by the responsible administration.
• Automotive environment: Please search the owner instructions of the related vehicle for advice regarding the use of this product (category).
• Aviation environment: Please follow the instructions of the flight personnel regarding restrictions of use.

Additional Environments not Related to EMC

• Outdoor use: As a typical home/choice equipment this product has no special resistance against ingress of moisture and is not strong shock proofed.
• Explosive atmosphere: The use of this product in such a special working environment (Ex) is not allowed.

REACH – Compliance Statement
Toshiba will meet all REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals) requirements and is committed to providing customers with information about the chemical substances in our products according to REACH regulations.

References

• EMEA Region – Toshiba Storage Solutions
• Canvio Flex｜Toshiba：Personal Storage
• Canvio Gaming｜Toshiba：Personal Storage
• Downloads & Product Archive - EMEA Region – Toshiba Storage Solutions
• Downloads & Product Archive - EMEA Region – Toshiba Storage Solutions
• Support - EMEA Region – Toshiba Storage Solutions
• Warranty - EMEA Region – Toshiba Storage Solutions

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