GERMAN POOL SGM-3220L Microwave Steam Grill Combi Oven User Manual

GERMAN POOL SGM-3220L Microwave Steam Grill Combi Oven

FAQ

Frequently Asked Questions

• Q: Can I use this product for purposes other than cooking?
  • A: No, this product is intended for cooking purposes only.

Warnings & Safety Precautions

WARNING!

Read all instructions carefully before using this product.

• This product is for domestic indoor use only. If this product is used for any commercial, industrial, rental or other purposes, product warranty will be VOIDED.
• This product is not intended for use by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of this product by an adult responsible for their safety.
• Mind your children and DO NOT let children play with this product.
• Cleaning and user maintenance shall not be made by children without supervision.
• Check the voltage indicated on the rating label before using this product.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid hazards.
• Unplug this product from the power source before cleaning and maintenance.
• Contact German Pool authorized service technician for repair or maintenance of this product.

WARNING

1. After each use, remove and clean the cooking utensils, then wipe clean the oven cavity, door seal and the surrounding small parts, in order to maintain hygiene and avoid the accumulation of moisture inside this product.
2. Clean this product regularly and remove any food residue inside the oven cavity.
3. Failure to keep this product in a clean condition may lead to deterioration of the surfaces and adversely affect the life of the product, and may even lead to safety hazards.
4. Only when children have been given complete instructions and guidance on how to safely use this product, and they understand that improper use will lead to danger, should children be allowed to operate this product without adult supervision.
5. DO NOT use this product to heat sealed container or metal can, as they may explode due to pressure, causing damage to this product and may even cause explosion, personal injury or scalding.
6. If the oven door or door seal is damaged, stop using this product immediately, and DO NOT use until it has been repaired by a qualified technician.
7. It is dangerous for anyone other than a qualified technician to perform maintenance on this product, including removal of the protective cover that prevents leakage of microwave energy.
8. Constant monitoring is necessary when heating food in plastic or paper container as these materials may catch fire.
9. If smoke is detected, turn off this product immediately and disconnect product from the power source. Keep the oven door closed to contain the fire from spreading.
10. Only suitable utensils may be put inside this product. When heating food, use only utensils recommended by the manufacturer; when using functions with microwave, if user is using a container, must make sure it can be used for microwave heating. DO NOT use metal container, metal grill rack, metal tray, and DO NOT run functions with microwave when the oven is empty.
11. DO NOT use this product to heat raw or cooked eggs in their shells, as they may explode during or after microwave heating.
12. Microwave heating of beverages can result in delayed eruptive boiling, therefore care must be taken when handling the container.
13. The contents of feeding bottles and baby food jars must be stirred or shaken, and the temperature checked before consumption in order to avoid scalding.
14. Use only thermometer and temperature sensor probe recommended for this product.
15. This product is only suitable for independent free-standing installation, DO NOT use it as a built-in appliance, and DO NOT install it inside a cabinet. If this product is installed in a cabinet with a decorative door, the decorative door must be kept open when this product is in use.
16. This product must be placed on the countertop, and must have enough space for heat to dissipate and steam to vent:
    • Leave at least 50mm space on the left, right and back of this product for heat to dissipate.
    • Leave at least 200mm space on the top of this product for steam to vent.
17. If the surface of the product is cracked, the product must be turned off to avoid possible electric shock.
18. Accessible parts may become hot during use, children must keep away.
19. It is strictly forbidden to use rough abrasives or sharp metal scrapers to clean the door glass of this product, otherwise the surface of the door glass will be scratched, which will cause the glass to shatter.
20. To avoid possible electric shock, make sure the product is disconnected from the power source before changing the lamp.

• DO NOT use this product for any purpose other than cooking.
• This product is not intended for use by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of this product by an adult responsible for their safety.
• DO NOT leave cooked items inside the oven cavity for too long to avoid greasy vapors condensing and corroding the product.
• If this product will not be used for an extended period of time, thoroughly clean the oven  cavity and oven door, and dry off the cavity with Heat Dry Function to avoid odor from forming. Afterwards, disconnect the product from the power source.
• Disconnect this product from the power source, and wait until product has completely cooled down before cleaning.
• Use only citric acid based descaling agent or descaling tablet when removing scale inside this product. DO NOT use vinegar or cleansers containing vinegar to clean this product.
• Use neutral cleansers to clean the grill rack, baking tray and all the other accessories.
• DO NOT use abrasive cleanser or sharp metallic blade to clean any part of the oven door.
• DO NOT use sharp cleaning tool, hard brush or corrosive cleanser to clean the baking tray and grill pan to avoid damaging them. Use soft cloth moistened with diluted detergent to clean the surface of the oven door.
• When product is not in use, activate the Child Lock to avoid children accidentally operating this product.
• This product is intended only for use by adults who have read this user manual. For safety reasons, DO NOT let children touch or operate this product, and children should be supervised at all times.
• DO NOT let children near or use this product without adult supervision. Keep children away from this product when it is in use, as its accessible parts may become hot to the touch.
• The elderly and infirm should be supervised when using this product.
• Before disposing this product, turn off and disconnect from the power source; cut off and dispose all power cords at the back of this product to prevent misuse.
• DO NOT use rust-prone metal ware with this product as it may lead to corrosion.
• When in use, accessible parts of this product may become hot, and remain hot for a while even after product has been turned off. DO NOT touch these areas in order to avoid getting burnt.
• Beware of hot liquid spillage when placing in or retrieving cooking utensil or tray from this product; also take care not to touch the product or ceiling of the oven cavity to avoid getting burnt.
• DO NOT retrofit, dismantle or repair this product unless by a professional technician. Any retrofitting, improper installation, adjustment, maintenance and repair may lead to property losses, personal injury even death. Maintenance or repair must only be performed by professionally trained technician authorized by German Pool (HK) Ltd. Please contact German Pool Customer Service & Repair Centre for assistance.
• If this product shows damage, please turn off the product and disconnect the power source immediately. If this product is not installed properly, disconnect the power source completely. DO NOT use this product again until it has been repaired. DO NOT reconnect the power source. Contact professional repair technician to repair the product.
• Repair must be carried out by qualified trained technician. Repair made by unqualified person may cause danger.
• Within the warranty period, repair must only be carried out by qualified service technician authorized by German Pool (HK) Ltd, otherwise the warranty will be voided.
• If the power cord is damaged, to avoid hazards, it must be replaced by professional technician from the manufacturer, its designated repair department or similar department.
• DO NOT place foreign objects such as metal, wire or finger inside the air inlet, air outlet or grille. If any foreign object is accidently dropped into the product, turn off the product immediately and disconnect from the power source,  and contact a professional technician for assistance.
• To avoid the possibility of electric shock, make sure the power source has been disconnected before commencing repair work.
• The packing materials of this product are eco-friendly, and generally can be recycled.
• Make sure the plastic wrappings of this product are properly disposed of, and that they are kept out of reach of children, as they may lead to accidental suffocation.
• When this product generates high heat, the sound of food sizzling may be heard, this is a normal phenomenon.
• DO NOT heat food or liquid in a sealed container as it may lead to explosion.
• For safety reasons, DO NOT store or use flammable explosive gases or liquids near this product. DO NOT put flammable materials inside this product to avoid fire hazards.
• If this product is placed next to a wall, partition, kitchen product, paneling etc., these partitions and products should be made of non-combustible material, otherwise they must be covered with appropriate non-combustible and  heat insulating material, and must adhere to fire safety regulations.
• DO NOT immerse this product in water or other liquids.
• According to safety regulations, this product’s casing and electrical system must be earthed.
• The recipes are for reference only, actual cooking time may be affected by circumstances such as your preferred doneness, starting temperature, altitude, food quantity, food size, food shape, type of cookware, etc. User can adjust cooking time according to preference.
• When using Grill Function, if user is using a plastic container, must make sure it can withstand 300°C high temperature, otherwise the container may melt or break apart.
• When closing the oven door, be careful not to get pinched by the hinge.
• When retrieving hot food from the oven, user must wear heat-proof mittens to avoid getting burnt.
• This product will become hot when in use, DO NOT touch the heating elements when retrieving food from this product.
• Before using this product, make sure it is installed in a suitable location and properly installed according to the directions in the “Installation Instructions” section. DO NOT block this product’s air inlet, outlet and heat vent.
• Before connecting to the power source, user must check that the mains power supply matches the product’s rating label requirements. DO NOT remove this product’s rating label.
• DO NOT dispose packing materials in the trash. Make sure to separate and recycle to your municipal recycling centre.
• DO NOT clean this product with high pressure washer or steam cleaner to avoid causing short circuit, fire hazards, etc.
• This product will generate heat during use, take care to avoid contact with the heating unit inside the product.
• An oven fitted with a fan with a guard that can be removed for cleaning, the oven must be disconnected from the power supply before removing the guard. After cleaning, the protective device must be reset to its original position according to the instructions for use.
• The temperature sensing probe recommended by this product must be used.
• Do not use steam cleaners.

Product Structure

Installation Instructions

Installation Procedure

1. When this product is placed on the countertop, it must have enough space for heat to dissipate and steam to vent.
2. Leave at least 50mm space on the left, right and back of this product for heat to dissipate.
3. Leave at least 200mm space on the top of this product for steam to vent.

Operation Instructions

Cookware & Utensil Chart

Cookware & Utensil| Microwave| Steam| Microwave Steam| Preheat| Bake
---|---|---|---|---|---
Supplied Accessories
Steam/Micro.Steam Tray| ×| √| √| ×| ×
Micro.Grill Pan| ×| ×| ×| √| √
Grill Rack| ×| √| ×| √| √
Others
Heat-resistant Glassware| √| √| √| ×| ×
Non Heat-resistant Glassware| ×| ×| ×| ×| ×
Clay/Ceramic Ware| √| √| √| ×| ×
Lacquerware| ×| ×| ×| ×| ×
Metalware| ×| √| ×| √| √
Heat-resistant Plasticware| √| √| √| ×| ×
Non Heat-resistant Plasticware| ×| ×| ×| ×| ×
Wood/Bamboo Ware| ×| √| ×| ×| ×
Heat-resistant Cling Wrap| √| √| √| ×| ×
Aluminum Foil| ×| √| ×| √| √
Disposable Paperware| √| ×| ×| ×| ×
Heat-resistant Oven Bag| ×| √| ×| ×| ×
Kitchen Paper| √| ×| ×| ×| ×
Brown Paper Bag| ×| ×| ×| ×| ×
Plastic Plate| ×| ×| ×| ×| ×

WARNING!

• Micro.Grill Pan can be used for Grill Function and Microwave Grill Mode ONLY.
• Cookware & Utensil Chart is for reference only. Please follow the temperatures and methods recommended by the manufacturer of the utensil.
• When using Microwave Function, DO NOT use metal cookware or utensil.
• Please use wide-mouthed cookware.

Cookware & Utensil| Grill| Air Fry| Convection| Steam Grill| Microwave Grill
---|---|---|---|---|---
Supplied Accessories
Steam/Micro.Steam Tray| ×| ×| ×| ×| ×
Micro.Grill Pan| √| √| √| ×| √
Grill Rack| √| √| √| √| ×
Others
Heat-resistant Glassware| ×| ×| ×| ×| ×
Non Heat-resistant Glassware| ×| ×| ×| ×| ×
Clay/Ceramic Ware| ×| ×| ×| ×| ×
Lacquerware| ×| ×| ×| ×| ×
Metalware| √| √| √| √| ×
Heat-resistant Plasticware| ×| ×| ×| ×| ×
Non Heat-resistant Plasticware| ×| ×| ×| ×| ×
Wood/Bamboo Ware| ×| ×| ×| ×| ×
Heat-resistant Cling Wrap| ×| ×| ×| ×| ×
Aluminum Foil| √| √| √| √| ×
Disposable Paperware| ×| ×| ×| ×| ×
Heat-resistant Oven Bag| ×| ×| ×| ×| ×
Kitchen Paper| ×| ×| ×| ×| ×
Brown Paper Bag| ×| ×| ×| ×| ×
Plastic Plate| ×| ×| ×| ×| ×

Using The Water Tank

1. Take out the drip tray: Hold the two ends and carefully pull outwards.
2. Take out the water tank: Hold onto the hollow at the bottom of the tank and pull outwards.
3. Add water: lift the seal ring and fill tank with purified water, then close the seal ring properly.
4. Re-install the water tank: Insert the water tank back into the water tank slot.
5. Re-install the drip tray: Insert the drip tray properly back into the slot.

Note:

• Fill up the water tank before using modes with steam.
• Use only purified or distilled water, and wash the water tank regularly to prevent scale accumulation.
• DO NOT overfill to above the maximum water mark.
• Make sure the water tank lid and seal ring are properly closed before cooking to avoid water spillage.

Control Panel

Control Keys

LED Display Panel

Microwave, Steam & Grill Functions

1. When power is connected, product enters standby state, LED Display shows 00:00.
2. In standby state, tap Microwave /Steam /Grill key to select the associated function.
   • If Steam Function is selected, user can tap Increase Key + or – Decrease Key to select Steam / Microwave Steam mode.
   • If Grill Function is selected, user can tap Increase Key + or – Decrease Key to select Preheat /Bake / Grill / Air Fry / Convection / Steam Grill / Microwave Grill mode.
3. To adjust temperature (or power for Microwave Function), tap Temperature Key then tap Increase Key or Decrease Key to adjust.
4. To adjust time, tap Time Key then tap Increase Key + or – Decrease Key to adjust.
5. After selection is completed, tap Start/Pause Key to start cooking.
6. During cooking, user can tap Temperature Key or Time Key to adjust temperature or time (microwave power is not adjustable); if product does not receive any further command in 3 seconds, it will automatically confirm the latest setting and resume cooking ; after cooking is completed, buzzer will buzz 5 times.

WARNING!

• Microwave Grill Mode (under Grill Function) and Microwave Steam Mode (under Steam Function) both utilize 300W microwave power.
• When using Microwave Steam Mode (under Steam Function), it is recommended to use the Steam Tray that comes with this product or other glass cookware. DO NOT use metal cookware and DO NOT run the product when the oven cavity is empty.
• When using Microwave Grill Mode (under Grill Function), user MUST use the Microwave Grill Pan that comes with this product. DO NOT use any other kind of cookware. If the PPS protectors of the pan are missing or damaged, DO NOT use this function.
• When using any function with microwave properties, DO NOT use metal cookware or utensil, and DO NOT run the product when the oven cavity is empty.

Note:

• When using Grill Function, Preheat time is not adjustable; when using Microwave Grill Mode, temperature is not adjustable.
• Before using any function with steam properties, user MUST fill up the water tank. Beware of hot steam when opening the oven door after cooking.
• After cooking is complete, if product does not receive any new command in 10 minute, it will automatically enter standby state.
• If the oven cavity temperature is too high (eg. just finished using grill function) and user tries to use any function with steam properties, Display Panel may show error code “E09”. If this occurs, please tap On/Off Key to return oven to standby state. At this time, other functions that do notutilize steam can still be used, or user can wait till the oven cavity cools down then use functions with steam properties.

Microwave / Steam /Grill Function Settings

Function| Mode| Adjustable Temperature| Adjustable Time| Heating Element
---|---|---|---|---
Microwave|  | 100-1000W| 00:10-99:50| Microwave

Steam

| Steam| 30-100°C| 01:00-99:00| Upper/Lower/Rear/Steam
Microwave Steam| Not Adjustable| 01:00-99:00| Microwave/Upper/Steam

Grill

| Preheat| 100-230°C| Not Adjustable| Upper/Lower/Rear/Fan
Bake| 100-200°C| 01:00-99:00| Upper/Lower
Grill| 100-200°C| 01:00-99:00| Upper
Air Fry| 100-230°C| 01:00-99:00| Upper/Lower/Rear/Fan
Convection| 100-230°C| 01:00-99:00| Upper/Lower/Fan
Steam Grill| 100-230°C| 01:00-99:00| Upper/Lower/Steam
Microwave Grill| 100-230°C| 01:00-99:00| Microwave/Upper

Preset Recipes & Assist Functions

1. In standby state, tap Recipes Key , LED display shows “A01” which stands for Assist Functions.
   • Tap Recipes Key again, LED display shows “C01” which stands for Steam Recipes.
   • Tap Recipes Key again, LED display shows “E01” which stands for Grill Recipes.
   • Tap Recipes Key again, LED display shows “F01” which stands for Microwave Recipes.
2. Tap Increase Key + or Decrease Key – to select corresponding recipe or Assist Function (refer to table below).
3. After selection is completed, tap Start/Pause Key to begin cooking.
4. When cooking is in progress, user may tap Time Key to adjust cooking time; after adjustment, tap Start/Pause Key to resume cooking.
5. When cooking is completed, buzzer will beep 5 times.

Preset Recipes

Assist Function A01-A09| Steam Recipe C01-C12| Grill Recipe E01-E18| Microwave Recipe F01-F12
---|---|---|---
A01 Reheat

(Microwave)

| C01 Mantou| E01 Cajun Wing| F01 Spare Rib With Potato
A02 Warm Milk

(Microwave)

| C02 Pork Bun| E02 Chicken Skewer| F02 Spicy Shredded Pork
A03 Ferment| C03 Dumpling| E03 Whole Chicken

(with microwave)

| F03 Eggplant With Minced Pork
A04 Defrost| C04 Egg Custard| E04 Cumin Rib| F04 Egg & Dumpling Soup
A05 Keep Warm| C05 Fish| E05 Chicken Cartilage| F05 Lotus Seed & Snow Ear Soup
A06 Fruit & Nut| C06 Fish Head| E06 Spicy Squid| F06 Papaya & Hasma Sweet Soup
A07 Descale| C07 Scallop| E07 Prawn| F07 Ginseng & Chicken Soup
A08 Sterilization| C08 Prawn| E08 Saury| F08 Pear Sweet Soup
A09 Heat Dry| C09 Chili Clam| E09 Steak

(with microwave)

| F09 Longan & Red Date Soup
C10 Chinese Cabbage| E10 Pizza| F10 Lotus Root & Spare Rib Soup
C11 Pumpkin & Spare Rib| E11 Potato & Cheese| F11 Fig & Pork Soup
C12 Mushroom Chicken| E12 Vegetable Skewer| F12 Cordyceps Flower & Pigeon Soup
 | E13 Cookie|
E14 Portuguese Egg Tart
E15 Chiffon Cake
E16 Croissant
E17 French Fries
E18 Chicken Bites

WARNING

• When using Assist Functions that utilize microwave (ie. A01 Reheat and A02 Warm Milk), DO NOT use metal cookware or utensils, and DO NOT run product when the oven cavity is empty.
• When using Grill Recipes with microwave properties (ie. E03 Whole Chicken and E09 Steak), user MUST use the Micro.Grill Pan that comes with this product. DO NOT use any other kind of cookware. If the PPS protectors of the pan are missing or damaged, DO NOT use this recipe.
• Apart from A03 Ferment and A06 Fruit & Nut, the temperatures of all other Preset Recipes and Assist Functions are not adjustable. When using Assist Function A07 Descale, neither temperature nor time is adjustable.

Timer Function

1. In standby state, tap and hold Combi Key for 3 seconds to enter Timer Setting, Timer Indicator Light lights up constant.
2. Tap Increase Key + or Decrease Key – to adjust timer duration from 5 minutes to 24 hours.
3. Tap Microwave / Steam / Grill / Combi / Recipes Key to select function and mode.
4. After selection is completed, tap Start/Pause Key and product will start to countdown. LED Display shows countdown time left.
5. After countdown is completed, product will automatically start cooking.

Combi Function

1. In standby state, tap Combi Key , Combi Indicator Light lights up constant, LED Display shows “1”indicating user is now setting first leg of combination.
2. Tap Microwave / Steam / Grill Key to select desired function, then select desired mode and adjust time/temperature; after selection is completed, tap Combi Key to confirm. LED Display will show “2” indicating user is now setting second leg of combination.
3. Repeat step 2 to set the additional functions (maximum combination of 3 functions).
4. After setting is completed, tap Start/Pause Key to start cooking. The product will automatically cook according to the sequence selected.

Note:

When selecting the Combi sequence, functions with steam properties must be selected before functions without steam; if functions without steam are used first, by the time the function with steam properties come on, the oven cavity may have become too hot and thus show error code “E09”.

Cleaning & Maintenance

WARNING!

• Before repair and maintenance, turn off the product, disconnect from the power source, and wait for the product to completely cool down first.
• DO NOT use steel scourer pad or other hard objects to scrub this product, and DO NOT clean the oven door safety lock system.
• DO NOT use harsh cleanser or metal blade to clean the oven door glass. Scratching the door glass may cause the glass to shatter.

1. Grease formed during the cooking process may corrode the oven cavity over time and affect the heating effect. Please clean the oven cavity after each use.
2. Regularly clean off food residue in the oven cavity. Failure to maintain the oven in a clean condition could lead to deterioration of the surface that could adversely affect the life of the product and possibly result in safety hazards.
3. Soft cloth moistened with mild cleanser (such as dish detergent) can be used to wipe the exterior of this product. Afterwards, wipe again with a moist cloth, then finally wipe with dry cloth to keep the exterior and oven cavity dry.
4. Use warm water to wash the steam tray, grill pan and grill rack. After cooking, DO NOT immediately wash tray or rack with cold water.
5. It is recommended to use damp cloth to clean the oven cavity after each use, then wipe dry and use Heat Dry Function to ensure the oven cavity is dry to prevent bacteria growth.

Cleaning The Steam Generator

1. Use citric acid and make into 500 ml solution according to instruction, then pour into the water tank. Also empty the drip tray.
2. Activate Assist Function “A07 Descale”. When countdown hits 3 minutes and the product pauses, empty drip tray again.
3. Pour away the citric acid solution in the water tank, add in 300 ml pure water, resume Descale Function and let it run till completion.
4. Afterwards, clean off the water tank and drip tray.

Troubleshooting

WARNING!

• Before maintenance work, turn off the product and disconnect from power source.
• This product must only be repaired by a professional technician authorized by the manufacturer; if consumer entrusts personnel not designated by the manufacturer, or if consumer repairs this product by themself, there may be a risk of personal injury or property loss.

Connect the power source
LED display damaged| Contact Customer Service & Repair Centre
System malfunction| Reconnect power source
LED display malfunction| System malfunction| Reconnect power source
LED display damaged| Contact Customer Service & Repair Centre
Touch key doesn’t respond| Moisture on the LED display| Wipe the LED display dry
System malfunction| Contact Customer Service & Repair Centre
Power cable is loose
Oven door doesn’t seal tight| Oven door seal ring deformed and displaced| Contact Customer Service & Repair Centre
Door hinge damaged
Oven lamp doesn’t light up| Bulb damaged| Contact Customer Service & Repair Centre
Computer board damaged
Power cable is loose
Fan motor doesn’t work| Motor damaged| Contact Customer Service & Repair Centre
Computer board damaged
Power cable is loose
Microwave doesn’t heat| Food is not placed on microwave heating area| Place food in the circle zone of the

microcrystalline plate

User has used metal cookware| Use ceramic or glass cookware
Microwave system malfunction| Contact Customer Service & Repair Centre
No steam emitted (with malfunction alert)| Water tank empty| Refill water tank and restart function
Steam system malfunction (with malfunction alert)| Contact Customer Service & Repair Centre
Water tank missing seal ring
Cannot pull out water tank| Water tank not installed properly| Push in the water tank properly
Water tank stuck| If water tank is still stuck, Contact Customer Service & Repair Centre
LED display shows “E1”| Microwave system failure| Contact Customer Service & Repair Centre
---|---|---
LED display shows “E2”| Microwave communciation failure| Contact Customer Service & Repair Centre
LED display shows “E3”| Microwave inverter malfunction| Contact Customer Service & Repair Centre
LED display shows “E4”| Heating malfunction| Contact Customer Service & Repair Centre
LED display shows “E5”| Steam NTC open circuit| Contact Customer Service & Repair Centre
LED display shows “E6”| Steam NTC short circuit| Contact Customer Service & Repair Centre
LED display shows “E7”| Oven cavity NTC open circuit| Contact Customer Service & Repair Centre
LED display shows “E8”| Oven cavity NTC short circuit| Contact Customer Service & Repair Centre
LED display shows “E9”| Operating in Steam Function and oven cavity gets too hot| Tap On/Off Key to return oven to standby state; at this time, other functions that do not utilize steam can still be used, or wait till the oven cavity cools down then use functions with steam properties. If problem persists, contact Customer Service & Repair Centre
Operating in Ferment Function and oven cavity gets too hot
LED display shows “E10”| Water-discharge system

malfunction

| Contact Customer Service & Repair Centre
LED display shows “E11”| Water discharge system blocked| Contact Customer Service & Repair Centre
LED display shows “E13”| Communication control system malfunction| Contact Customer Service & Repair Centre

Technical Specification

• Information in this User Manual is for reference only. Specification and design are subject to change without prior notice.
• If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.
• Refer to www.germanpool.com for the most update version of the User Manual.

Warranty Terms & Conditions

Under normal operations, the product will gurantee a 1-year full warranty provided by German Pool (effective from the date of purchase).

This warranty is not valid until customer registration information
is received by our Service Centre within 10 days of purchase
via one of the following means:

1. Visit our VIP App and register online:
   • (Scan the QR Code on the right)
2. Visit our website and register online: www.germanpool.com/warranty
3. Complete the attached Warranty Card and mail it back to our Customer Service Centre.

Please fill out the form below. This information and the original purchase invoice will be required for any repairs. Warranty will be invalidated if information provided is found to be inaccurate.

• Serial No.: …………………………….
• Purchased From: …………………………….
• Invoice No.: …………………………….
• Purchase Date: …………………………….

1. Customer who fails to present original purchase invoice will not be eligible for free warranty service.
2. Customer should always follow the operating instructions. This warranty does not apply to:
   • labour costs for on-site installation, check-up, repair, replacement of parts and other transportation costs;
   • damages caused by accidents of any kind (including material transfer and others);
   • operating failures resulting from applying incorrect voltage, improper usage, and unauthorized installations or repairs.
3. This warranty is invalid if:
   • the purchase invoice is modified by an unauthorized party;
   • the product is used for any commercial or industrial purposes;
   • the product is repaired or modified by unauthorized personnel, or unauthorized parts are installed;
   • the serial number is modified, damaged or removed from the product.
4. German Pool will, at its discretion, repair or replace any defective part.
5. This warranty will be void if there is any transfer of ownership from the original purchaser.

Customer Service & Repair Centre

Hong Kong, China

• Unit B, G/F, Sunshine Kowloon Bay Cargo Centre, 59 Tai Yip Street Kowloon, Hong Kong
• Tel: +852 2333 6249
• Fax: +852 2356 9798
• Email: repairs@germanpool.com

Macau, China

• A, 1 Andar, Mei Kui Kuong Cheong Fase 2, No.515 Avenida Do Conselheiro Borja Macau
• Tel: +853 2875 2699
• Fax: +853 2875 2661

This warranty is valid only in Hong Kong and Macau

Hong Kong, China

• Room 113. Newport Centre Phase II. 116 Ma Tau Kok Road, Tokwawan, Kowloon, Hong Kong
• Tel: +852 2773 2888
• Fax: +852 2765 8215

Mainland China

• 8th, Xinxiang Road, Wusha Industrial Park, Daliang, Shunde, Foshan, Guangdong
• Tel: +86 757 2219 6888
• Fax: +86 757 2219 6809

Macau, China

• A, 1 Andar, Mei Kui Kuong Cheong Fase 2, No.515 Avenida Do Conselheiro Borja, Macau
• Tel: +853 2875 2699
• Fax: +853 2875 2661

Please read these instructions and warranty information carefully before use and keep them handy for future reference.

© All rights reserved. Copying, reproducing or using the contents of this manual is not allowed without prior authorization from German Pool, violators will be prosecuted.

www.germanpool.com

References

• 德國寶German Pool | 家庭電器、廚櫃、傢俬 | 香港十大名牌

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