AV Access iDock C20 Dual USB-C KVM Switch Docking User Manual
- June 1, 2024
- AV Access
Table of Contents
AV Access iDock C20 Dual USB-C KVM Switch Docking
Specifications
- Technical Input Output Resolution Support: Dual 4K@60Hz
- Audio Support: Yes
Peripheral and Expansion
- Multiple Ports: USB-C, USB 3.0, USB 2.0, LAN, SDXC card slot, 3.5mm composite headphone jack
- No driver required, plug and play functionality
Control
- Input Channels: Dual USB-C inputs
- Button Control: Switch between connected devices
General
- Operating Temperature: XX°C to XX°C
- Storage Temperature: XX°C to XX°C
- Humidity: XX%
- ESD Protection: Yes
- Power Supply: 20V/10A
- Power Consumption: XXW
- Dimensions (W x H x D): XXmm x XXmm x XXmm
- Product Weight: XXg
Product Usage Instructions
Installation
- Check package contents to ensure all items are included.
- Connect the power adapter to the POWER IN port on the docking station.
- Connect the USB-C to USB-C cable from your laptop to the USB-C IN port on the docking station.
- Connect your peripherals and devices to the appropriate ports on the docking station.
- Power on the docking station.
Operation
- Press the Button on the docking station to switch between connected devices.
- Use the Input Channel LED indicators to identify the active device.
- Utilize the various ports on the docking station based on your needs.
FAQ
-
Q: The device doesn’t work. How can I troubleshoot?
A: 1. Check if the POWER LED is lit on the front panel. 2. Ensure you are using the provided 20V/10A power supply. -
Q: I cannot show/output dual 4K videos simultaneously. What should I do?
A: 1. Use the provided USB-C to USB-C cable. 2. Ensure your laptop supports DP alt mode and DP MST mode.
Package Contents
Before you start the installation of the product, please check the package contents:
- Switch Docking x 1
- Power Adapter (20V/10A) x 1
- USB-C to USB-C cable (USB 3.2 Gen 2×1, 1m) x 2
- User Manual x 1
Features
- Dual USB-C 2×1 KVM Switch Docking Station with Dual Monitor.
- Two 4K@60Hz outputs for dual monitors KVM application.
- Two full-featured USB-C inputs support dual 4K@60Hz video transmission, USB 3.0 data, and 60W charging.
- USB-C input supports DP MST mode with dual 4K@60Hz outputs.
- Supports high refresh rates such as 240Hz, 165Hz, and 144Hz.
- Support1080P@240Hz/165Hz/144Hz/60Hz, 2560×1440@144Hz/120Hz/60Hz, 4K@60Hz and other resolutions.
- Supports automatic wake-up function, which automatically wakes up the standby computer when switching.
- Supports multiple peripheral ports, including:
- One USB-C data-only port, support for USB-C (up to 5Gb/s, 1.5A power output) data transmission.
- Two USB 3.0 ports, support for USB-A (up to 5Gb/s, 1A power output).
- Four USB 2.0 ports, support for USB-A (up to 480Mb/s).
- One CTL port, support for extended button control device (need to purchase separately) connection.
- One LAN port, support for 1Gb Ethernet performance.
- One SDXC card slot, up to 104MB/s.
- One 3.5 mm composite headphone jack.
- No driver is required, plug and play.
Panel
- USB-A (USB 2.0) | 2. 3.5mm composite headphone jack | 3. SDXC card slot | 4. USB-C | 5. Power (LED) | 6. Input Channel (LED) | 7. Button (Switch)
- POWER IN (20V 10A) | 2. HDMI OUT (Dual 4K) | 3. USB-C IN | 4. 1G LAN (Ethernet) | 5. USB-A (USB 3.0) | 6. CTL | 7. USB-A (USB 2.0)
Application
Note:
- The LAN port can provide network connectivity to two connected USB-C laptops, no matter which one is selected.
- KVM Docking can charge two connected USB-C laptops no matter which one is selected.
- Other ports, such as USB 3.0, USB 2.0, SD card, Headphone and USB-C (data only) ports will only be connected to the currently selected laptop.
Specification
Technical
Input
| USB-C supports USB 3.2 Gen 2×1 standard, up to 20Gb/s, with support for: 60W Charging, USB 3.0 (up to
5Gb/s), and Dual 4K@60Hz video (MST)
Output| Two HDMI 2.0 outputs with HDCP 2.2
Resolution Support| USB-C: Up to two 4K@60Hz outputs
Audio Support
| HDMI: Fully supports audio formats in HDMI 2.0 specification, including PCM 2.0/5.1/7.1, Dolby TrueHD, Dolby Atmos, DTS-HD Master Audio, and DTS:X
Headset: Stereo
Peripheral and Expansion
| USB-C x1: Up to 5Gb/s, 1.5A power output.
USB-A x6:
· Two USB 3.0 ports, up to 5Gb/s, and 1A power output
· Four USB 2.0 ports, up to 480Mb/s
SDXC card slot: Up to 104MB/s, maximum support 2TB.
LAN: RJ-45 connector, support for 1Gb Ethernet
performance
Control| Button switch, extended button control
General
Operating Temperature| 0°C ~ 45°C (32°F to 113°F)
Storage Temperature| -20°C ~ 70°C (-4°F to 158°F)
Humidity| 10% to 90%, non-condensing
ESD Protection| Human-body Model:
±8kV (Air-gap discharge)/±4kV (Contact discharge)
Power Supply| DC 20V/10A
Power Consumption| 151.2W (max)
Dimensions (W x H x D)| 168mm x 47.4mm x 110mm/6.61” x 1.87” x 4.33”
Product Weight| 0.67kg/1.48lbs
Troubleshooting
The device doesn’t work.
- Please check if the POWER LED is light on the front panel.
- Please make sure to use the 20V/10A power supply provided in the accessories. An unsuitable or insufficient power supply may damage the\ product.
Do not show/output dual 4K videos simultaneously.
- Please make sure to use the USB-C to USB-C cable provided in the accessories.
- Please make sure to use the USB-C notebook that supports DP alt mode and DP MST mode.
- The latest Mac computer with an ARM processor can only support DP SST mode, so two duplicate contents will be displayed.
- Please use a laptop with a Windows operating system with a discrete graphics card. The Intel integrated graphics performance may be insufficient, resulting in unstable or flickering videos.
- For notebooks using GeForce RTX 20 series and above graphics cards, werecommend setting up two 4K@60Hz resolutions.
- For notebooks using GeForce GTX10 series graphics cards, we recommend setting up two 1080P@60Hz resolutions.
- For notebooks using the integrated graphics card, please do not set the resolution of both monitors to exceed 1080P@60hz.
- If one of the two monitors displays a higher resolution and the other only displays a resolution of 800×600 or below, please adjust the resolution of the monitor with a higher resolution downward to 1080P@60Hz. At this time, the other monitor can choose a larger resolution.
Wireless mouse and keyboard are not responsive.
USB-IF has confirmed that USB 3.0 will interfere with the 2.4G dongle
receivers used by wireless mouse and keyboards. You can check whether aUSB 3.0
device is connected next to the wireless dongle accessory. Please connect the
USB 3.0 to an interface far away from the wireless dongle, forexample, connect
wireless dongle and USB 3.0 devices to both sides of thedevice.
Video flickering/unstable.
- Please make sure to use the correct cable. Please use HDMI 2.0 and above cables for HDMI.
- For USB-C, please use the built-in cable or a USB-IF-certified cable that supports a USB 3.2 Gen 2 cable with the 10Gb/s data rate
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